Welcome to another episode of our S5 troubleshooter series! Today, we discuss 9 problems that some of our S5 users encounter.
If you have not checked the fourth part of this series, simply follow this link.
We are always glad to offer you Samsung Galaxy S5 Fix for boot up, battery, and power problems anytime so don’t forget to give us your feedback or post your concern by using the link provided at the bottom of the page.
Problem #1: Samsung Galaxy S5 unable to use alarm clock apps and no longer charging
I can’t charge my Galaxy S5 anymore it just keeps bleeping for about 30 seconds then stops charging. I’ve got an external battery but this gets a bit much and I rely on my phone as an alarm clock. Please help. — Vicki
Solution: Hi Vicki. There’s really nothing much that we say about your problem as we need to know more information than the ones you give us. Try doing a factory reset though and see if that will make any difference. Here are the steps to restore the phone to its defaults:
- Power down the Galaxy S5.
- Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
- Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
- Use Volume down again to highlight Yes – delete all user data and press Power to select it.
- Use the Power button to select Reboot system now.
- When the S5 restarts it should be completely wiped and ready to set up again.
Problem #2: Samsung Galaxy S5 still not turning on after doing software troubleshooting
Hi there, great Samsung S5 troubleshooting guide. However I did not benefit from it.
My issue I have been having is for over a week now is that my S5 will not power on as in it won’t switch on. After pressing the power button, the LED displays a dim red light which goes off very quickly. It only comes on for 1-2 seconds and is very dim and then turns off.
Nothing else appears like no booting up, no soft keys light up or noise or even any vibration.
Just the led red light display for 1-2 second and then turns off.
I have gone through your wonderful trouble shooting guide but did not benefit from it.
It’s been like this for over a week now. Any further advise? Much appreciated.
Regards. — Adam
Solution: Hi Adam. Our troubleshooting guides are aimed to resolve issues with firmware or software causes. If, for example, you cannot boot in recovery mode, that’s a clear indicator that hardware has failed. It’s either a battery or phone problem. Try using another battery to identify the true issue.
Now if you determine that it’s the phone, the best course of action would be get a replacement or have it checked by a qualified technician. We don’t provide do-it-yourself hardware fix guides in this blog so if you need them, please refer to other forums or watch YouTube videos.
Problem #3: Galaxy S5 stops charging after 10 minutes when using a Motorola battery pack
Shortly after I start charging my phone using an external Motorola battery pack, it stops charging. The battery pack still has plenty of juice. But the charging symbol stops being displayed. This usually happens after about 10 minutes. — Shannon
Solution: Hi Shannon. We’re not familiar with how your Motorola battery pack works. If you think it’s not working properly, please check with Motorola for a solution.
If this behavior does not occur when using the regular S5 charger, we don’t think the issue is on the phone.
Problem #4: Galaxy S5 takes a long time to boot up and drains battery fast
I have tried everything. I even got a new battery with a wall charger for the battery. I put in a full charged battery and just to power it on It takes about 5% each time. It also drains very quickly. The tech at Sprint told me it was my charger. It’s obviously not but i do not know what else to do. — Michelle
Solution: Hi Michelle. If your phone takes a long time to boot up, performing a factory reset may help. Doing so has two goals:
- To ensure that the phone runs a fresh, uncorrupted firmware version;
- To identify if third party apps may be messing up the phone.
Before you reset the phone, make sure that all your personal data like calendars, contacts, messages, photos, videos, etc are saved somewhere else. Also, to prevent the phone from re-installing the same set of apps later, make sure to uncheck Automatic restore under Settings>Backup and reset.
After taking care of that, proceed with the reset. Use the phone for a few hours without installing any third party apps yet. Charge it and observe. If the phone starts to work normally without the apps, start re-installing them one by one. Make sure to observe how the phone charging behaves after each installation. This process will take a long time to identify the culprit but can be very effective.
While you can just boot the phone in safe mode, some rogue apps are designed to ignore it and may continue to run.
If the phone continues to exhibit the same problem after the factory reset (without the apps), please have it checked or replaced.
Problem #5: Galaxy S5 stuck in Android loading screen
My Android version just says 5.0. Every time I turn on my power savings it goes off immediately. It won’t stay on. How can I fix it? — Cheri
Solution: Hi Cheri. Please do the following steps to check if third party apps is preventing your phone from booting up properly:
- Turn the device off.
- Press and hold the Power key.
- When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
If your phone boots up fine to safe mode, our hunch is correct. Start uninstalling apps especially those you have installed recently until you have eliminated the problem.
If nothing happens after attempting to boot in safe mode, perform a factory reset using the hardware keys. The steps are provided above.
Problem #6: How to fix a Galaxy S5 charging port
The port for charging my phone is not working properly. I bought a new charger but till have the same problem. Can you please help. — Ruth
Solution: Hi Ruth. You clearly have a hardware problem here. Since we do not provide hardware replacement guides, you can either have someone replace the charging port for you, or you can visit some forums or watch YouTube videos for walkthroughs. Keep in mind that replacement of the charging port voids the warranty of the device. If this phone is still under warranty try calling Samsung or your carrier for replacement.
Problem #7: Galaxy S5 battery drain tips and solutions
Power battery issues. my phone battery doesn’t last for even a few hours a day. It also gets so hot ♨ that I almost can’t touch it. I have had 4 S5s before this one because they all failed for different reasons the last phone I did the huge update to the KitKat version and I destroyed my phone so I had to get a replacement and I didn’t do the update on this phone. But now I only can use it in the air conditioning or if I’m in the car I have Bluetooth but my phone has to remain on the charger and it overheats so bad I have to hold it in front of the air conditioning girl it to work for a minute. It’s getting to the point where I can’t use the phone like I regularly would. I’ve been having this problem or issues for some time now…. I think that it’s time to throw in the towel and get the Galaxy S6 Edge. What are your recommendations for this? I would like your feedback on this. Thanks in advance. — Elizabeth
Solution: Hi Elizabeth. Overheating is a symptom of the real problem and the only way to know what that is is to dig deeper. Sometimes, rogue apps can cause problems that may manifest in overheating and fast battery drain. Please follow our suggestions for Michelle above to see the difference.
Problem #8: How to resolve Galaxy S5 random reboot problem
Phone powers off. Randomly the only way to restart is to remove battery for minimum 10 seconds. — Rob
Solution: Hi Rob. Please refer to this article for answers: How to Fix Samsung Galaxy S5 that Shuts Down / Turns Off Automatically
Problem #9: Galaxy S5 charging problems and solutions
Charging the battery. The phone keeps beeping off and on and the charge goes off and on also. have to push the charger in and move it around to get a charge but it does not last. — Mona
my phone works except it will not charge when I plug it in to charger. acts like it’s going to charge with the lightening bolt then after 8 seconds it gives me the batter icon with the ! in it and will not charge. turns on and off and functions fine except I can not charge it anymore. it’s not the battery I had that checked. — Maria
My smartphone battery is totally drained and the charging signs won’t show up when the device is plugged in. Galaxy S6 ’s battery isn’t charging. What should i do? — Muhammad
Solution: Hi Mona, Maria, and Muhammad. Please see How To Fix Samsung Galaxy S5 Charging Problems [Troubleshooting Guides].
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