One of the error messages that is common with the Galaxy S6 Edge is “Unfortunately, Contacts has stopped.” We’ve been receiving complaints from our readers regarding this issue and in this post, I will address one of the emails we received.
The error message “Unfortunately, Contacts has stopped” apparently mentions a specific app or service. We don’t know for sure what triggered the problem so it is logical to assume first that it is an app-specific issue. We will be doing basic troubleshooting procedures and we’ll progress into more complicated ones if the issue remains unsolved.
According to our reader, Anna, she couldn’t make a phone call if she didn’t pull up the contact information and dial the number from there. The error would pop up if she tried to use the Phone app (Dialer). Since there’s not much of an option given if the error pops up, the app will be forced closed the moment you tap OK.
She didn’t mention when the problem started and if there was a significant situation that may have triggered the problem. We’ll have to assume, though, that her phone runs on Android 5 Lollipop and it is possible that she received recent minor updates.
The following is the actual email message from Anna…
“I can take calls and I can make calls IF I pull up Contacts and call from that. EG, If I want to call my son, I cannot call him direct within the telephone app. I must pull up his contact info and dial from there.
As soon as I pull up the phone app, I get the message ‘Unfortunately, Contacts has stopped.’ and the app closes. If there is, for instance, an 800 call I need to make, I have to save it to contacts first then call it from the contacts app.
Thx for your help, Anna.”
While she didn’t specifically mentioned her phone model in the body of her message, she added extra characters to the title–SGS6E.
Before anything else, though, if you have other issues with your phone, visit our Galaxy S6 Edge Troubleshooting page as we’ve listed all issues we already addressed. Find problems related to yours and try the solutions we provided. If they didn’t work for you, then feel free to contact us by filling up this form accurately.
I will try to explain Anna’s problem based on her description so that you would understand or, at least, have an idea what’s actually happening.
“I can take calls and I can make calls IF I pull up Contacts and call from that. EG, If I want to call my son, I cannot call him direct within the telephone app. I must pull up his contact info and dial from there…”
While the error message specifically mentioned “Contacts” to be the service or app that stopped, it is clear in the description that it still runs smoothly if launched. At this point, we can say that there’s no issue with the app. In fact, Anna could still make calls if she dialed the number within the Contacts app.
For the benefit of those who may not be able to picture out what’s happening here, when you open the Contacts app and view a specific contact on the list, there are options that allow you to send a text message, send an email or call the phone number of the contact. This is the method that works for our reader. The problem, however, happens if she uses the other method.
“As soon as I pull up the phone app, I get the message ‘Unfortunately, Contacts has stopped.’ and the app closes. If there is, for instance, an 800 call I need to make, I have to save it to contacts first then call it from the contacts app.”
It’s crystal clear that if the Phone app or the dialer is pulled up independently without having to use the Contacts app, that’s when the error message pops up. The funny thing is, it’s not the dialer that crashes but the latter. I’ve seen another variation of this problem; the error pops up when a number is dialed from the Phone app.
More often than not, the cause of the problem is corrupt cache or data and in this case, the trigger is the dialer. So, we would have to go after that first and if the problem remained, we would go for the Contacts app. Here’s what you need to do…
- From any Home screen, tap Apps.
- Tap Settings.
- Scroll to ‘APPLICATIONS,’ then tap Application manager.
- Swipe right to the ALL screen.
- Scroll to and tap Dialer.
- Tap Clear cache.
- Tap Clear data button, then OK.
If that procedure didn’t fix the problem, then do the same for the Contacts app. Don’t worry, none of your contacts will be deleted but it would always be wise if you backed them up before doing so.
Now, after clearing both the caches and data of the Dialer and Contacts apps and the problem remained, the problem may be more serious depending on what triggered it.
If it started after a minor update, then wiping the cache partition will fix the problem.
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
But if all else fails and you can’t stand the thought that your new phone shows an error message when the phone app is launched, you should back up all your data and perform hard reset.
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone
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