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How To Fix Samsung Galaxy S5 Battery Charging Problems

Welcome to our focused troubleshooting series that deals with charging problems on the Samsung Galaxy S5. In this installment we will tackle problems related to the phone having difficulty charging, slow charging, not charging, or battery drain issues just to name a few. We will be taking some real world problems from our readers regarding this issue and provide the necessary troubleshooting steps needed to get a resolution.

Samsung Galaxy S5

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S5 Battery Drain Issue

Problem: Hi i was wondering if you could help me with a problem i am having. My galaxy battery seems to drain way quicker than before. it will also randomly switch itself of while i am using it and go from the galaxy s5 screen to the Samsung screen where the colors explode and it continually loop between these screens. it is only when i plug the phone into the charger will it get to the home screen. sometimes i will unplug the galaxy and it will switch itself straight back of again while other times it will work normally for a few minutes or even a few hours before eventually it will switch itself back off again and alternate between the 2 start up screens. do you know of any solutions to this problem?

Solution: Try to check first if these issues are caused by a third party app installed in your phone by booting to Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If you don’t experience your battery draining quickly or loop between both startup screens then the problem may be caused by a third party app installed in your phone. Find out what this app is and uninstall it.

If however you are still experiencing the same problem in Safe Mode then I suggest you backup your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 Battery Drains Quickly

Problem: Hi, I have the s5 since the update 5.1.1 the battery drains like crazy,  the phone in my pocket I live in Queens I work in manhattan in less than one hour after a full nigh change by the time I reach work I’m already at 60%, i tried all, factory reset, wipe cache partition still same problem, but I realized something, the battery drains fast once it reaches around 60% it doesn’t drain that fast, or I can restart the phone the battery goes up to 80% then down to 60%, I just charged it full I restart it I goes down to 88%! Please help I don’t know what else to know!

Solution: Since you already performed the necessary troubleshooting steps necessary to rule out any software causes then it’s time to concentrate on your phone hardware. you should consider getting a new battery as the one your phone is using right now may already be faulty.

S5 Not Charging On OEM Charger

Problem: Hi, I have 2 issues with my Galaxy S5. 1. charging. I have an OEM charger, at home and it works fine, but the one I have at work (also OEM) doesn’t. It goes on an off like the charger is loose but the phone is on my desk and steady in one place, not moving. I replaced the charger and it was fine for 2 days. Now it’s doing the same thing again. The other issue is the memory. I don’t think I have that many apps but the memory is nearly at capacity and I can’t upgrade as a result. I moved as many apps to my SD card, but still the same issue. Could there be something else hogging my memory?

Solution: For the first issue you should check your phone charger port for any signs of dirt or lint. Do the same for the USB cord you are using to charge your phone. These particles may interfere with the charging process and may cause this issue. Clean it out if necessary using compressed air or a cotton bud dipped in alcohol.

For the second issue you may have a large amount of data stored in your phone. Try to check where your photos, videos, and music are stored. If it is in your phone internal storage then consider moving this to the microSD of your phone to free up some space.

You should also wipe the cache partition of your phone to delete the temporary data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 Not Charging

Problem: My Galaxy s5 does not charge when it’s connected to the original charger. I’ve trying connecting it to other chargers but it still doesn’t charge. When i connect it to any charger, including the original, it just won’t charge. Please help me. Thank you.

Solution: Try to check if there is any dirt or lint in your phone charging port. If you spot any then clean it using compressed air or a cotton bud dipped in alcohol. You should also try to use a different USB cord when charging your phone as the cord you are using may already be damaged. If you have another battery then try to use it in your phone and see if it charges.

If the issue still persists after performing the above troubleshooting steps then you should bring your phone to an authorized service and have it checked since this may already be a hardware problem.

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