Welcome to the third part in our focused troubleshooting series concerning the microSD card problems on the Samsung Galaxy S5. Ever since the first two installments of this series was released we have been receiving quite a number of email from owners of this phone about the issues they are facing with the SD card.
In this third installment of the series we will be featuring five emails sent to us by our readers. These emails are regarding the external storage issues they are facing which we will troubleshoot and hopefully resolve.
If you own a Galaxy S5 or any other Android device for that matter then feel free to send us an email at [email protected] We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Recorded Video Erased From SD Card
Problem: Ok here is the situation. I set out on a 10 National Park Tour on my motorcycle. Got through 7 parks took several hundred photos capturing all the sights. Arrived in Jackson Hole Wyoming and set out to video the Shoot Out in the town square. Took several videos only to find out a day later in looking back that that action completely erased all the photos up until that point and didn’t capture the videos I took. The Samsung indicates the SD is empty… and looking at it from my desktop it appears to be that case. Now… I can not believe that recording a video to my SD should in anyway corrupt the SD card…. So what’s with that?
Solution: Under normal circumstances data stored in the microSd whether it be pictures or video cannot be deleted on their own. However, if the microSD card is faulty then it may not be able to store data properly.
Try restarting your phone then replicate the issue if you can. Take some photos and videos then see if they get deleted.
If the issue occurs again then try to use a new microSD card on your phone.
If the issue persists even with the new microSD then you will have to backup your phone data and do a factory reset.
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
S5 Photos Stored In SD Card Gets Corrupt
Problem: During the 1yr warranty period of my Galaxy S5, Verizon replaced the phone FOUR times and I tried 4 or 5 different SD cards during that period. EVERY single time with all phones and all SD cards, I have the following issues: it begins with pictures stored to the cards turning to a solid grey and occasionally a solid green color covering the pictures. It might take a day or a week and on 1 occasion a month, but sooner or later the entire card would become unreadable and would have to be reformatted.Thanks
Solution: Pictures should not easily be corrupted if they are stored in the microSD card. Are you using the same brand SD card? If so there could be a manufacturing defect affecting the batch.Try using a different brand SD card and see if the issue still persists.
This issue may also be caused by a certain third party app installed in your phone. Try restarting your phone in Safe Mode and check if the photos still get corrupted.
- Turn the device off.
- Press and hold the Power key.
- When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
If the issue does not occur in this mode then an app may be corrupting your photos. Find out what app is causing this to happen and uninstall it.
S5 SD Card Not Allowing Files To Be Added Or Removed
Problem: Hello droidguy, I’ve had my galaxy S5 since it was released. Everything was okay until about a week ago where my phone was loading apps and reacting extremely slow and then about three days ago pictures and videos no longer load on my apps or the Internet (photos included). I’ve factory reset it multiple times and I’m still having the same issues. If you have any suggestions on how to solve this problem, I would greatly appreciate it. I also have an issue where out of nowhere my SD card won’t allow files to be added to or removed from the card and it does that for any phone or computer I sync it with. The files are still accessible but unfortunately I’m stuck with everything that is on there. My question to you, is there any way to save this card or is it as good as garbage now? Thank you very much and have a good day.
Solution: It looks like both issues you are experiencing are related. Try getting a new microSD card and use it on your phone. Observe if the issue still occurs.
Regarding the data retrieval on the microSD card have you tried connecting it to your computer? use a microSD to USB adapter and connect the card to your computer. Copy the contents of the card to your computer then format the microSD. You can then use the card again.
I would however suggest that you get a new one.
S5 Unable To Move Videos & Music To PC
Problem: Thanks for your excellent work on various issues here. On my S5 I store photos, video, & music on a 32gb card. I routinely move photos to my Windows 7 PC with a usb hookup but am unable to move the video or music. My PC shows the card and the basic folders within. As well, it shows the card has 4gb of files, which I know to be 95% video. But each of the sub folders show as empty. The S5 plays the video and music just fine. I haven’t tried pulling the card and reading that directly. While I expect that to work, what a project just to move those files, when I’m consistently successful moving photos with a simple usb hookup.
Solution: Since the phone can read the files then the issue may be with the PC. Try going to the Control Panel of your Windows PC and go to Folder Options. Click on the View tab then make sure that there is a mark on “Show hidden files, folders, and drives”.
If the issue persists then verify if the video files are protected. If these videos are downloaded for example from the Play Movies & TV app then you won’t be able to transfer the videos to your PC.
S5 Viewing Contents On SD Card
Problem: Good morning, I have a Galaxy S5 & a new Samsung 32Gb SD card. The Best Buy Samsung rep transferred my photos & videos to the card.
- I Can still view the photos/videos on the phone gallery.
- How do I view the contents on the SD card to ensure contents were transferred?
- If the SD card becomes corrupted, are the photos/videos still in the phone gallery?
Solution: You will be able to view the contents of the SD card using the File Manager program or if you would like to view the photos and videos you can also use the gallery app. If the SD card becomes corrupt and the photos do not have a backup copy on the internal storage of your phone then they will not appear on the gallery app. If you are concerned about the SD card becoming corrupt then backup your data using the Kies software installed in your computer. This way, if your SD card become corrupt you can simply restore your photos and videos to the new microSD card.
S5 Corrupt Photos On SD Card
Problem: I read a similar problem. I upgraded from a Samsung S4 to a S5 and used the same sd card with it set at the store to back up pics to the card. My first 2 pictures were black with a card symbol but had pictures I could email to myself so I know they’re there. Any way to save pictures to your card but see them in your gallery? After I changed it to save to the phone, pics were normal.
Solution: Some of the photos stored in your SD card are corrupt. You should backup the contents of the SD card to you computer then format the SD card. Once the format process has completed then you can proceed with saving photos on the SD card and view them in your gallery. If the photos still gets corrupt then I suggest using a new microSD card.
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