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Samsung Galaxy S5 Play Store crashes, can’t download Angry Birds Fight, error processing purchase, shows errors 403 & 491

In this post, I will tackle about the error message “Unfortunately, Google Play Store has stopped,” “Error Processing Purchase,” Play Store error codes 403 and 491 as well as the issue with some users who said they are having issues downloading the newly-released game Angry Birds Fight on their Samsung Galaxy S5 phone.

Galaxy-S5-Play-Store-Problems

We actually addressed these problems before so I suggest you also visit our Samsung Galaxy S5 Troubleshooting page. For those who have different issues with their device, try the solutions we previously provided and if they won’t work with you, feel free to email us at [email protected] and our team will help you find solutions.

The following are the Play Store issues you may encounter if you own a Galaxy S5:

  1. “Unfortunately, Google Play Store has stopped” error
  2. Unable to download or install Angry Birds Fight
  3. Fixing error DF-BPA-09 “Error Processing Purchase”
  4. How to fix Google Play Store error 403
  5. Play Store shows up an error 491 on Galaxy S5

“Unfortunately, Google Play Store has stopped” error

Problem: Hi! I think there was an update that I installed on my phone the other day and after that, the error message “Unfortunately, Google Play Store has stopped” keeps popping up every time I try installing or uninstalling apps, or even when I open the Play Store app itself. I want to know how I could fix this because there are apps I want to install from the Play Store and I can’t do so due to this problem. Please respond to my email regarding this matter. — Matthew

Troubleshooting: Hey Matthew, it wasn’t clear for us if the update you installed is for the firmware or just for some apps. But since your problem is concerning a specific app, in this case it’s the Play Store, then we will first set our focus on it.

If it so happened that this error message occurred after a firmware update, it is more likely a cache or data issue. These files get corrupted all the time especially during major updates. Clear them to let Galaxy S5 create newer set of files according to the version of Android that’s currently running on it. Here’s how you do it:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Play Store.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Now, if the error occurred after updating some apps including Google apps, you have to clear updates for the Play Store alone to make it work with your firmware again.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Play Store.
  6. Tap Uninstall updates.

So far, these two procedures are the most effective solutions to fix this kind of problem. I hope this helps.

Related Problem: Hello there, Mr. Droid Guy. How are you doing? I’m fine, thanks.

I always read your replies to those who ask you about issues regarding android and similar through the app Drippler and I really like how you let them satisfied with your help.

After months spent following your blogs (?) I decided I’d ask for your wisdom regarding an issue which affects my device.

I’m owning a Samsung Galaxy S5 (sm-g900h) with lollipop 5.0. I’m Italian and I purchased my smartphone in the middle east where I’m currently living in (Palestinian Territories).

For the last months my Google Play Store keeps force closing every time I open it. Sometimes it would open to crash while I scroll through app or updates. Sometimes it would crash also during app updates.

I have searched through the whole www world, I have tried to uninstall the update of the play store and reboot, without a happy ending. I’ve tried to clear both data and crash, nothing. I have tried to clear the system cache, nothing as well. Few times it happens that it won’t crash, but it seldom happens. I’d really like to avoid any factory reset because being in Palestine means also the internet speed is very slow (5Mega) and it would take months to make an online backup.

I’d like to underline that my device is rooted. If you have any tip I’d really appreciate it. I’m sorry for my English, but it’s not my main language. Have a nice day, Silvano.

Unable to download or install Angry Birds Fight

Problem: I was kinda excited when Rovio released the Angry Birds Fight. I’m a fan of the series and it breaks my heart that I’m having issues downloading it to my Galaxy S5. When I download the app, the progress bar just keeps going and going without displaying how much data is left before the download is finished. I have issues like this before but they got fixed when I rebooted my phone. This time, reboot doesn’t help at all. I really just can’t figure out when it’s doing this. Can you please help me? — Kate

Troubleshooting: Hi Kate. First of all, make sure you have enough space left in your phone’s internal storage to install the Angry Birds Fight on. If there isn’t enough storage space, try to transfer some files, music or videos to the microSD card if possible or uninstall some apps you don’t use.

Assuming that there’s enough space left and this problem occurs, clear the cache and delete the data of the Download Manager as it is most likely a glitch. Once you’ve done that, you’ll be able to install the app.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Download manager.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Related Problem: Hi, I’m using Samsung Galaxy S5. The problem is whenever I want to download something from Google Play Store apps I cannot do it directly from my mobile. I have to go on the laptop open Google Play Store page and then sign in and then download the app which I want and also the same procedure for updating the app. Kindly help. Thanks. — Gaby

Fixing error “Error Processing Purchase DF-BPA-09”

Problem: Hello Harold! I was fascinated by your troubleshooting posts; they’re hundreds of them. I salute you guys for what you’re doing and I think you’re just the person I’m looking for to help me with my problem. I own a Galaxy S5 and after more than a year of using it, it’s the first time I ever encountered a problem. The issue occurs when I try to download an app (any app). There’s an error that says “error processing purchase” and a bunch of numbers and letters at the end. I already cleared the cache and data of the Play Store, removed my account and reinstate it. Still nothing. Please help me fix this issue. Thank you! — Astrid

Troubleshooting: Hello Astrid. The thing is, it’s not about your phone nor your account, it’s with the Play Store that’s why you haven’t fixed it by doing those basic troubleshooting procedures. But don’t worry, it can easily be fixed by assigning a new Google ID to your device and you can do that by deleting the data of Google Services Framework.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Google Services Framework.
  6. Tap Clear data button, then OK.

How to fix Google Play Store error 403

Problem: Hello guys. I am seeking assistance from you because I get an error when trying to download or purchase an app from the Play Store. There’s this app I want to purchase and every time I attempt to download it, there’s an error that keeps popping up. It’s error 403. Do you know what this is all about and can it be fixed? Thank you! — JJ

Troubleshooting: The error 403 often occurs when there are two or more Google accounts setup in your phone at the time of purchase. It may also occur to users who are connected to the internet with mobile data and are using a proxy.

To address this problem, just open the Play Store, log out from your account, clear its cache and data and login with the account you want to use in purchasing an app. Or, if remove the proxy by editing the APN in your phone. You can set the proxy back at a later time or after you’re done purchasing the app.

Related Problem: Hi. Since the lollipop update my galaxy S5 is driving me insane. The Biggest issue is that at random intervals the home button and recent apps button will just stop working. I have to reboot the phone several times to get them to work again. Also I can’t download any games from the play store as I just get error 905 message. I have Uninstalled the updates on play store and rebooted but it just reinstall them straight away even with auto update tried off. I now hate my phone. Please help. — Chris

Play Store shows up an error 491 on Galaxy S5

Problem: I was prompted by my phone that I have apps that need to be updated. So, I tried updating a couple of apps but I got the error 491. Thinking it was just a glitch, I rebooted my phone, try to update the apps again and still the same. So, I decided to uninstall an app thinking I could just download it from the Play Store but when I did that, the same error pops up. This is the first time it happened. Help me please.

Troubleshooting: Apparently, Google Play Store error 491 occurs when you update or download apps and it’s not about your phone but with the Play Store itself. While it sounds like it’s a Google issue, you can actually fix it by simply removing your Google account from your phone and log out from the Play Store. Then, clear the data of Google Services:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Google Services Framework.
  6. Tap Clear data button, then OK.

Once you’ve done that, setup your Google account again and login to Play Store. The error shouldn’t occur when you download or update an app this time.

Related Problem: Every time I try to install a new app from thy play store I get error 503. I have a one month old Samsung galaxy S5. I found suggestions that I remove several apps an that I put my phone in airplane mode for a few hours then try again. Neither worked. Can you help? I’ve seen a lot of traffic about the same problem but no definitive answers. Please help. — Willy

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