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Samsung Galaxy S5 Fix For Boot Up, Battery, Power Problems [Part 1]

Welcome to the first part in our focused troubleshooting series concerning boot up, power, and battery problems on the Samsung Galaxy S5. If your phone is and S5 and is experiencing any of these issues then you may want to continue reading as we will be discussing some troubleshooting steps that you can do on your own.

Samsung Galaxy S5

For this installment we have selected 5 emails sent to us by our readers that are having issues on their phones.

If you own a Galaxy S5 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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S5 Does Not Turn On

Problem: I have a samsung galaxy s5 only 6 months old. Tried to turn on phone and no display. I just charged it yesterday. It flashes a blue light when I try to turn it on. Tried to charge it and it shows no display. It rang several hours ago but couldn’t get it to turn on. Any ideas.

Solution: There are numerous factors that needs to be checked to determine why your phone is not turning on. The first thing you should check is if your phone battery is being charged by the charger. If it is not, then even if you plug in the wall charger to your phone it still won’t turn on.

I suggest you start by checking the phone charging port for any signs of dirt or lint. If you spot any then clean it out using a toothpick or cotton bud dipped in alcohol.

The next thing to consider is if the USB cord of the charger is already faulty. Try to use a new USB cord and let your phone charge for at least 20 minutes before turning it on.

Next, consider replacing the wall charger and the battery of your phone as they may be causing this issue to occur.

Finally, if all else fails you will have to try to perform a factory reset on your phone. Take note that you should only do this is you have recently made a backup of your phone data or if you don’t mind losing your phone data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 Turns Off When Not Connected To Charger

Problem: So, I was out of town about 2 days ago with my s5 and a message popped up that said something along the lines of “over heating problem “. I’m unsure because as soon as it popped up my phone turned off. Now it was about 120°F in the car; however I was not using my device. My phone kept going to the black galaxy s5 startup screen, then turning off. It was continuous until I took the battery out. I cooled the battery off and the phone itself. I got home and layed it out in three pieces by the ac unit. About two hours later I put my phone back together; the same starting and stopping occurred. I plugged it into the charger and it began to work, however it said that it was on 25% battery which if I remember correctly it was on 50% when it overheated. I left it alone to charge until it said 100%, take off of charger. Within 1 minute it shut off. I plugged it back in and the battery now read 94%. So now, long story short even after a full night of a powered off phone on the charger, my phone turns off within 30 seconds of being off the charger. So, I am wondering if you think this is my phone or the battery with the issue. Thanks.

Solution: It looks like the battery of your phone may already have a problem. Before replacing it with a new one I suggest you backup your phone data first and do a factory reset. This eliminates any software related causes that may be providing the incorrect battery percentage levels.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 Display Blacks Out

Problem: My Galaxy S5 blacks out consistently. The only way I can bring it back is to take out the battery and put it back in. It does feel warm but not hot. Had the problem well over 6 months.

Solution: This issue may be a software related issue since you say that taking out the battery and putting it back in will fix the issue.

You should start by wiping the cache partition of your phone to eliminate any temporary data that may be causing this issue to occur.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue persists you should then check if a third party app installed in your phone is causing this to occur. Start your phone in Safe Mode and check if the problem remains.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the issue does not occur then you will have to find the app that is causing this then uninstall it.

Finally, if all else fails you have to backup your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 Wireless Charging Not Working

Problem: Hi, I have a Galaxy S5 with the Sview cover and the Samsung S charger pad but the phone wont charge wirelessly. Can you help me please, do I need to activate the Ant services in order for it to work ?Look forward to hearing from you. Many Thanks.

Solution: Make sure that the S View cover case is properly secured at the back of your phone. You should also make sure that the cover you are using has a wireless charging capability. You can easily tell this by the metal contacts that are present at the back of the cover.

Next, you should also check that the wall charger you connect to the S Pad is actually working. Try plugging and removing it repeatedly in your S Pad see if your phone start charging. If possible, try to replace the wall charger.

S5 Randomly Restarts

Problem: Hello, My name is lane. My dad gave me his s5 active and he told me he’s dropped it a few times and there is a crack on the screen, but that’s not what the problem is. Sometimes it’ll just shut off and restart itself without touching it and it’ll be in a continuous loop at the turn on screen with the phone name across it. If I leave it alone for awhile it’ll turn back on but it gets really tiring to deal with and was just wondering if you could help me figure this out. Thanks.

Solution: Since the phone has been dropped it could mean that some components inside the device have been affected by the shock. What you could do right now is to backup your phone data and do a factory reset to check if this issue is caused by your phone software.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the problem still persists then this may already be hardware related. You will have to bring the phone to an authorized service center and have it checked..

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