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Samsung Galaxy S5 Fix For App Crashes, Freezing, Download Errors On Google Play Store [Part 2]

Welcome to the second part in our focused troubleshooting articles concerning app related problems on the Samsung Galaxy S5. We all know that apps are one of the best reasons to owning a  smartphone however these apps are also known to cause issues on the phone. In this instalment of the series we will tackle five app related problems sent to us by our readers. Hopefully we will be able to help our readers by providing a solution to these problems.

Samsung Galaxy S5

If you own a Galaxy S5 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

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S5 Randomly Exits Out Of Apps

Problem: After the Lollipop update sometimes the phone will automatically exit out of apps during use and I have the most problems with the home button, and the 2 hidden buttons beside it, randomly not working. Verizon told me that it’s a software issue but what if anything can be done to fix this.

Solution: If this issue occurred right after the Lollipop update then there is a possibility that this is a software related problem. In most cases like this, especially during a major software update, data from the old software version has not been completely removed. This causes a conflict with the new software version resulting in various issues.

What you can do to resolve this is to backup your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 WhatsApp Stopped Working Error

Problem: Good morning. Im having trouble with my whatsapp, it keeps saying (stopped working) then I report it, for 5 days now, I have deleted and re-install, works for 5 minutes, then stopped working again. I have a Samsung s5 mini

Solution: Here’s what you need to do. First, uninstall WhatsApp from your phone. Next, you need to clear the temporary data of your phone by wiping its cache partition.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

After wiping the cache partition go to the Google Play Store and download the latest version of WhatsApp.

S5 Camera App Freezes

Problem: Good morning! My issue is whenever I use my camera, I MAY be able to take one picture without my camera freezing. However, if I am able to get that one picture in, I will not be able to take another because the phone will absolutely freeze. I keep pressing the “back” key to get out if it. It doesn’t work. So I press the home key and it goes home, but when I go back to the camera, my phone is still frozen in that spot. I try to access the gallery and the pictures don’t appear. On separate occasions when I just want to pull up some pictures in the gallery, sometimes, I’m able to and sometimes I’m not. However, when I am able to, once I get to a certain point, the photos stop appearing and me phone freezes. Can you help? I have an s5. This is the 2nd s5 I have…and the reason for this new one I’d because I was having the exact same issues with the first one.

Solution: The first thing you need to do in this case is to determine if a third party app installed in your phone is causing this issue to occur. To do this you will have to start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Check your camera and see if it still freezes. If it doesn’t then the issue may be caused by an app installed in your phone. Find out what app this is and uninstall it.

If however the phone camera still freezes try clearing its cache and data.

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to ‘APPLICATIONS,’ then tap Application manager.
  • Swipe to the ALL screen
  • Tap the Camera application
  • Tap Clear data and then tap OK.
  • Tap Clear cache.

Check your camera again and see if the issue still remains.

If the issue persists then you should backup your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 Unfortunately process.com.android has stopped Error

Problem: Hi I am on holiday in portugal ,,, I live in Ireland. I am getting a message on my phone that says Unfortunately, the process com . android . phone has stopped. I cannot access any mobile networks ,,, I have another week here on holiday its driving me mad, it also is telling me to insert my simcard which is already in, I have taken it out twice and reinserted it,

Solution: There are various ways to resolve this issue. The first thing you need to do is to clear the cache and data of the SIM toolkit app as this has been known to trigger this issue.

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to ‘APPLICATIONS,’ then tap Application manager.
  • Swipe to the ALL screen
  • Tap the SIM toolkit application
  • Tap Clear data and then tap OK.
  • Tap Clear cache.

If the problem still persists then proceed with wiping the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Finally, if the above troubleshooting steps fail you will then have to backup your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S5 Camera App Freezes When Taking Photos

Problem: Hi I seem to be having some problems with the camera on my Samsung galaxy S5. The phone will be 3 weeks old on Friday and I started having these problems last night. When I press the camera icon the camera loads up but when I go to take a photo, the screen is frozen. I have noticed in the bottom left hand corner, there is a little box which shows the photo previously taken, however, when my camera is frozen the gallery icon shows up instead of my previous photo. I have to press the home button to exit the camera then I’ll have a pop up saying camera not responding. If I am lucky enough to be able to take a photo (as it doesn’t freeze every single time) then I’ll view it in my gallery only to find that the photo is corrupt. Either that or I’ll have a blank grey screen instead. I have spoken to my network provider who said it may be my sd card but I’ve been using the same 4gb sd card for years and have used it in my previous samsung phones. Please can you advise me? I have downloaded a camera from the playstore which works fine, however it has a lot of ads and I’d prefer to use the Samsung camera.

Solution: Since you tried using a third party camera without the issue occurring this means that the SD card works just fine. The problem may be with the stock camera app itself. The first thing that you should do is to clear the cache and data of the camera app.

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to ‘APPLICATIONS,’ then tap Application manager.
  • Swipe to the ALL screen
  • Tap the Camera application
  • Tap Clear data and then tap OK.
  • Tap Clear cache.

If the problem still persists then start your phone in Safe Mode. This allows you to determine if the issue is caused by a third party app installed in your phone.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Check if the issue still occurs in this mode. If it doesn’t then it is likely caused by an app. Find out what app is causing this issue and uninstall it.

If the problem persists then you need to backup your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

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