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Samsung Galaxy S5 Email Issue After Updating To Lollipop: Why Does The Cursor Keeps On Jumping To The Bottom Of Email Screen?

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Unusual bugs after updating to Lollipop surface from time to time. A letter from one of our readers shows a Samsung Galaxy S5 email issue after updating to Lollipop wherein the cursor keeps on jumping to the bottom of email screen when typing a message. This is the entire transcript which also mentions other commonly encountered issues after Android Lollipop installation.

Hi. My phone was working well until the S5 Lollipop update really messed my phone up.

First of all why do you put an update out when you don’t have a choice to ignore it. I had 3 times said No to update then on a low battery it was PUSHED on my phone. I was told by my carrier that Samsung pushes the updates and you won’t have a choice.  My theory and others I have spoken to think if the phone malfunctions too much then the person will go out and get a new phone which I had to do when I had the S3 the update messed phone up so I went to the S5.

When typing an email out of nowhere the typing will jump down to the end of email where it states: Sent by Samsung S5. How can this be prevented? The other night I had to delete email as it would not let me type anymore i.e., if I wanted to type in the section where it tells what type of phone it was sent by. I have gone over to Best Buy and they did some type of software correction and have called my carrier where they went into my phone to try and fix a few things.

My sound will go from full bar down to silent. This is great when you have set your alarm for work and it was on a certain song and loudness and now it’s on silent and vibrate. Got to work late as I couldn’t hear alarm. Now I know not to depend on my Samsung phone. Please explain this one!!

The list could go on and on.  My camera settings have all changed. In fact my husband phone the quality of his camera went from good to very poor after the update.

When are these problems going to be fixed? I’m seriously thinking of not getting a Samsung as this is a consistent issue whenever an update is put out.

Sincerely. — Jaye

 

Solutions: Hi Jaye. You are obviously one of the many unfortunate Android users who don’t like Lollipop that much. We understand you have three concerns in your letter so we will deal with them individually.

How to turn off software auto update

First off, there’s an easy way not to get those pesky notifications for a software update off your phone. Here’s  how:

  • Go to Settings.
  • Tap System.
  • Tap About device.
  • Tap Software update.
  • Make sure to uncheck/disable auto-update.

Doing these steps above will force the phone to ignore updates and hence preventing it from notifying you.

How to prevent email cursor from jumping to the last part of the text when writing messages

Your second issue appears a unique one. We haven’t heard other S5 users with the same problem so this must be isolated to your app or device. Kindly delete the cache of the email app you are using and see if that will it from jumping to the last part of the message when you are composing you email.

If that won’t do anything, you can proceed to clearing the email app’s data. Doing so will virtually delete your email account from the app, effectively restoring like new. If you want to do this, make sure that you have handy information you need to reconfigure your email account later.

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Tweak interruptions menu to allow alarm sound to go through

For your alarm-related issue, make sure that you are not using the None option for your interruptions scheme. Keep in mind that Lollipop offers three options under Interruptions to give users more control on what notifications are enabled. If you have selected None unintentionally before, this might be the reason why your alarm failed to sound as this setting prevents all notifications from coming through. To go back to Interruptions menu, just do this:

  • Go to Settings.
  • Tap Sound & Notification.
  • Tap Interruptions.

Also, make sure that Downtime (for Priority Interruptions) does not cover the time your alarm is supposed to go off. If it’s enabled and your alarm app is not set under your Priority list, you’ll never hear its notifications or sound.

Lastly, kindly give us a more detailed description on what’s going-on with the camera after updating the phone to Lollipop. That way we can also give a more relevant and accurate solution.

For our other readers who may have lingering problems with their Android device after switching to Lollipop, we encourage you to write to us so we can publish the issue and its corresponding solution. This is how we make Android community fun and helpful.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

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