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Samsung Galaxy S4 Fix For Boot Up, Battery, Power Problems [Part 2]

Welcome to the second part in our focused troubleshooting series concerning boot up, battery, and power problems on the Samsung Galaxy S4. These are the most common issues that a device owner faces not only for this model but other phone models as well. Sometimes the software is the culprit however there are also cases where the hardware is the problem.

Samsung Galaxy S4

In this second installment of the series we will tackle six problems sent to us through email by our readers. These problems have been specifically chosen since they deal with boot, battery, and power related issues. If you recently sent us an email regarding these issues then we may have the answer for you.

If you own a Samsung Galaxy S4 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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S4 Does Not Boot

Problem: Hi, please help my samsung s4 is causing me a lot of pain where do i begin, i turned the phone on and it started rebooting got up to the samsung logo and it kept just turning itself off so i had a look on then internet and found on your site to hold home+power+volume buttons and since then the phone will not come back of??? could you please help me.

Solution: Try taking out the battery of your phone (as well as the microSd card if one is installed) then press and hold the power button for a minute. This completely discharges your phone of any charge and wipes out any residual data in the RAM that may be causing this issue to occur. Reinsert the battery (leave microSd out) then turn on your phone and check if it boots normally.

If the problem still persists then I suggest you do a factory reset. You should only perform this procedure if you have recently made a backup of your phone data since your phone will be reverted back to its original settings.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Restarts When Screen Unlocked

Problem: I have a Verizon Samsung Galaxy s4, once a day, sometimes once every 2 days, when I try to unlock it with the lock button, the screen stays dark, the blue notification light blinks, but no buttons turn the screen on, then roughly 5 seconds later it vibrates, 2 more seconds another vibration, 2 more seconds and the phone goes through the start up process just as if it was off and I switched it on. I have a microSD card in, but I don’t think that’s it as I had the problem before I installed it thanks for the help guys.

Solution: Try to wipe the cache partition of your phone. If this issue is caused by corrupt data then this procedure is the best way to resolve the issue.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the problem still persists then it’s time to check if a third party app is causing this. You will need to start your phone in Safe Mode to determine if this is the case.

  • Remove the battery from the phone.
  • Re-insert the battery.
  • Press and hold the Menu key.
  • While holding the Menu key, turn on the device.
  • When you see the lock screen, you can release the Menu key.
  • ‘Safe mode’ displays in the lower-left corner.

Observe your phone and check if the issue still occurs.  If it doesn’t then it’s likely caused by an app installed in your phone. Find out what app is causing this issue and uninstall it.

Finally, if all troubleshooting steps fail you need to back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Randomly Turns Off

Problem: I’ve been having issues with my phone just randomly turning off and once it TRIES rebooting it goes completely blank after the Samsung logo. I’ve tried to put it in recovery mode but it blacks out too fast for me to even get a chance. After I’ve taken out the battery several times and kept it out for a good 20 to 30 minutes and put it back in, it still doesn’t work and after I’ve given up, it starts working again. This has started a few months ago but now it’s happening much more often. I have even saved my personal things and did a hard factory reset but still nothing. I did realize that it normally does it while listening to music. But not always. Any ideas to try to solve this?

Solution: Try connecting your phone to the wall charger (make sure that the charging indicator is active) then observe if your phone randomly turns off. If it doesn’t then consider getting a new battery as the issue may be caused by a defective battery.

Since you mentioned that you already performed a factory reset which didn’t resolve the issue the problem may already be hardware related. Bring your phone to an authorized service center and have it checked.

S4 No Display

Problem: My Samsung G. S4 Turns on and everything but the screen does not light up. The buttons light up, red/blue LED light responds, volume/home/power buttons work. The is a few breaks that do not g all the way through. Please note, my phone has been sitting in my dresser drawer since i dropped it my sophomore (2011-2012) year in high school. I graduated high school in May 2014 and i really need to get numbers off it. Is there anyway i can get the screen to light up? i really don’t have the money to replace the screen but if i need to, i will.

Solution: The LCD of your phone may be broken already which is causing it not to display anything. Since you mentioned that everything else is working, except for the display, then there is a chance that you can recover data from your phone. You need to install a software called Kies in your computer. Once installed, run the application then connect your phone using a USB cord to your computer. If your phone can be detected by Kies you will be able to retrieve your contacts.

S4 Drains Battery Quickly

Problem: Good morning- My S4 suddenly began draining the battery and stopped working.  Tried several power cords and laptop to charge with no luck.   Phone will not work, laptop does not recognize it, unable to backup data. Exchanged the battery for another s4 fully charged.  It drained the battery within minutes.  It shows charging, but percentage goes down not up, almost as if there is an app actually eating the battery.  But, can’t get in to the phone to check.  Battery is fine, it charged and worked normally in the other S4.  The phone is just 2 years old.

Solution: For this type of issue you need to start fresh. Backup your phone data then do a factory reset. This eliminates any software related issues that may be causing this problem.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still persists. If it still does then use a different battery, USB cord, and charger on your phone.

If the issue still persists then you need to bring your phone to an authorized service center since this may already be a hardware related problem.

S4 Not Charging After Power Sharing Pop Up

Problem: I too have a problem since the awful power sharing pop up. I ignored it at first then, finally downloaded it to stop the pop ups. But now the phone will not charge the battery while in the phone. Thankfully I have 2 back up batteries and have been charging them outside of the phone and swapping out the dead one for a fresh one. But this is a royal pain, since I used to use my phone for a bedside clock at night with my alarm. I no longer trust it to make it, and have reverted to a regular alarm clock. Ugh. My s4 is from at&t SGH-i337 Android version is 5.0.1. Not sure what else you need for information hope you guys can figure this out. I love my phone and would hate to go to the dark side (Apple) but I need things to work right. Thank you in advance for your time and effort to help the masses.

Solution: Since this issue occurred right after you installed the Power Sharing app then you should try to uninstall it first.

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap the More tab.
  • Tap Application manager.
  • Swipe left or right to go to the All tab.
  • Scroll to and tap Power Sharing.
  • Tap Uninstall.

Check if you can charge your phone. If you can’t then there may be other factors involved.

Start by cleaning the charging port of your phone using a toothpick or cotton bud dipped in alcohol. Try using a different wall charger (with a different USB cable) in charging your phone.

If the problem persists then this may already be hardware related. Bring your phone to an authorized service center and have it checked.

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