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HTC One M8 Fix For Boot Up, Battery, Power Problems [Part 1]

Welcome to the first part in our focused troubleshooting series that deals with boot up, battery, and power related issues for the HTC One M8. Generally speaking, these are the first types of issues you will experience on any smartphone since they can be noticed immediately as soon as you try to turn on the device.

HTC One M8

In this installment of our troubleshooting series we will tackle some of the emails sent to us by our readers regarding these types of issues.

If you own an HTC One M8 or any other Android device for that matter then feel free to send us an email at [email protected] regarding any issue that you may have with your device. We will be more than happy to help you with any concern that you may have. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to check out the previous parts in this series then head out to this link.

Aside from sending us an email you may also contact us through our Facebook and Google+ social media accounts.

M8 Not Charging

Problem: Hello, I have a HTC ONE M8 and for about a week now the would not charge unless the charger was going up in the charging port. Then now it will not charge no matter what. The orange light will not even turn on and nothing happens when I hold the power button and volume UP or DOWN button. I have tried 4 different charges in both computers and into the wall outlet. This most likely was caused from it being dropped but it wasn’t much so maybe it wasn’t. Thanks in advance  for a reply or anything. Help with my problem would be very appreciated.  Thanks again and for reading.

Solution: What you could do is to try to check the charging port of your phone and see if there are any dirt or lint present. This has been known to interfere with the charging process and may be the cause of the issue you are facing right now. Try cleaning the phone charger port with a toothpick or cotton bud dipped in alcohol.

If the issue still persists then this may already be a hardware related problem. Possible causes are a defective phone charging port, defective power IC, or simple a faulty battery. Either way, you will have to bring your phone to an authorized service center for checking.

M8 Not Charging Properly Drains Quickly

Problem: hi , my htc one m8 inst charging properly and im wondering why . from 3-10 i tried charging my phone and it went to 30% and drains quickly .im wondering if its the charging port or the battery and how much it would cost to replace. Thanks.

Solution: Before ruling this as a battery issue try to perform a factory reset first to eliminate any software related causes. Make sure to back up your phone data first before proceeding.

  • Press and hold the Power button
  • Tap Power off.
  • Press and hold the Volume Down key.
  • Press and release the Power key to turn the phone on.
  • Continue holding the Volume Down key.
  • Release the Volume Down key when the three Android images appear on the bottom of the screen.
  • Press the Volume Down key twice to move the cursor from FASTBOOT to FACTORY RESET.
  • Press the Power key to perform the master reset.

If the problem still persists then your phone battery may already be weak. You will have to bring your phone to an authorized service center and have it checked. The cost to have this serviced will depend on the service center. It’s best to inquire directly to them.

M8 Battery Drain Issue

Problem: I’ve had this phone for a little over a year and my phones battery seem significantly shorter. O charge it to 100% every night and have been for everyday except maybe a few. I use it fairly well but yesterday I did a test to see how good the battery is. I charged it to 100% at 11:45pm and went to bed. When I woke up at 5:30am it was at 81%. That is very bad, I use greenify to stop background apps but it doesn’t seem to be doing much. Any suggestions/apps to use to help with battery?

Solution: It looks like your phone is using a lot of battery power even in standby mode. Since you are using greenify we can eliminate any apps running in the background that may be causing this to occur. Have you tried checking if any of your phone services are turned on? These includes Wi-Fi, mobile data, GPS, or Bluetooth. Try turning off these services and see if the battery life improves.

If the issue still persists then you should wipe the cache partition of your phone. This deletes any temporary data in your phone that may be causing this battery drain issue.

  • Press and hold the Volume Down key.
  • Press and release the Power key to turn the phone on.
  • Continue holding the Volume Down.
  • Release the Volume Down key when the three Android images appear on the bottom of the screen.
  • Press the Volume Down key once to move the cursor from FASTBOOT to RECOVERY.
  • Press the Power key to begin the wipe.
  • The device displays the bootup screen followed by a phone with a red triangle.
  • Press the Up Volume key and Power key at the same time.
  • Press the Down Volume key three times to select Wipe cache partition.
  • Press the Power key to initiate the wipe.
  • Wait until the phone displays Cache wipe complete.
  • Press the Power key to select Reboot system now.

If the problem still persists then your last resort is to back up your phone data and do a factory reset.

  • Press and hold the Power button
  • Tap Power off.
  • Press and hold the Volume Down key.
  • Press and release the Power key to turn the phone on.
  • Continue holding the Volume Down key.
  • Release the Volume Down key when the three Android images appear on the bottom of the screen.
  • Press the Volume Down key twice to move the cursor from FASTBOOT to FACTORY RESET.
  • Press the Power key to perform the master reset.

Observe your phone and check if the battery drain issue still exists. If it does then the most likely cause of this is the battery itself. Bring your phone to an authorized service center and have it checked.

M8 Does Not Turn On

Problem: Good day sir. Pls i need help and solutions to newly bought htc one m8 dat went off and refused to turn on again and not charging also. Pls i will be grateful if you can proffer any helpful solutions. thanks

Solution: The first thing that you should do in cases like this is to make sure the phone charges properly. Since this is a new phone there should not be any dirt or lint on its charging port however you should still check it. If you spot any then try cleaning it with a toothpick or cotton bud dipped in alcohol.

If you still can’t charge your phone then try to use a different wall charger. Make sure you use a different USB cable as well. Connect your phone to the wall charger and let it charge for at least 30 minutes.

If your phone still does not turn on then return this to the place where you bought it. Since this is a new phone it should still be under warranty.

M8 Slow Charging Error

Problem: My Verizon HTC One M8 always gets a “slow charging,  use original charger”  message when attempting to charge the phone at home or in the car or with a portable charger no matter which cord or charger I use,  I believe this first started about six weeks ago shortly after the lollipop update.  Any assistance with fixing this issue would be greatly appreciated.

Solution: If this issue occurred right after the Lollipop update then you should first concentrate in troubleshooting the software.

You will need to wipe the cache partition of your phone. This deletes any temporary data that may ve causing the issue.

  • Press and hold the Volume Down key.
  • Press and release the Power key to turn the phone on.
  • Continue holding the Volume Down.
  • Release the Volume Down key when the three Android images appear on the bottom of the screen.
  • Press the Volume Down key once to move the cursor from FASTBOOT to RECOVERY.
  • Press the Power key to begin the wipe.
  • The device displays the bootup screen followed by a phone with a red triangle.
  • Press the Up Volume key and Power key at the same time.
  • Press the Down Volume key three times to select Wipe cache partition.
  • Press the Power key to initiate the wipe.
  • Wait until the phone displays Cache wipe complete.
  • Press the Power key to select Reboot system now.

If the problem persists then I highly recommend doing a factory reset. This usually resolves any issues that occurs right after a major software update. Just make sure to back up your phone data before you proceed.

  • Press and hold the Power button
  • Tap Power off.
  • Press and hold the Volume Down key.
  • Press and release the Power key to turn the phone on.
  • Continue holding the Volume Down key.
  • Release the Volume Down key when the three Android images appear on the bottom of the screen.
  • Press the Volume Down key twice to move the cursor from FASTBOOT to FACTORY RESET.
  • Press the Power key to perform the master reset.

If the error message still occurs at this point then check the phone charging port for any signs of dirt or lint. If you spot any then clean it using a toothpick or cotton bud dipped in alcohol.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone at [email protected]. We read every email but can’t guarantee a timely response. Lastly, if we were able to help you, please help spread the word by sharing our posts with your friends. Thanks.