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How to fix Samsung Galaxy Note 4 “Unfortunately, Gallery has stopped” error & camera crashes

There are two error messages I cited in this post. The first one is the “Unfortunately, Gallery has stopped,” which can happen not only to Galaxy Note 4 owners but to any Android smartphone users. The second one is the “Camera failed” error, which is more often a hardware problem than a glitch.

Galaxy-Note-4-camera-failed

App-specific error messages are often minor. For example, if the Gallery crashes, it is most likely an app problem or a minor issue with the firmware. However, if the camera crashes, there’s a greater possibility that the error message the phone is popping up is just the effect of the hardware not functioning really well.

There’s nothing much we can do for real hardware issues for some obvious reasons. That’s why we will help you troubleshoot to know if the problem you’re currently experiencing is a firmware problem or a hardware issue.

If you have a different issue with your phone, I strongly suggest you visit our Galaxy Note 4 Troubleshooting page as it contains a lot of issues we already addressed. Try the solutions we provided and if they don’t work for you, email us at [email protected] but provide all necessary details about your phone and the problem. You also need to include the version of Android that’s running on your device so that we will have an idea what we’re dealing with.

These are the problems I addressed in this post:

  1. Fix “Unfortunately, Gallery has stopped” error
  2. Galaxy Note 4 camera closes on its own
  3. Galaxy Note 4 camera failed

Fix “Unfortunately, Gallery has stopped” error

Problem: Hi! I have a 6-month old Galaxy Note 4, which has been doing great since I bought it until about a week ago when it started to show up some error messages. One of the error messages that greatly affects its performance is the “Unfortunately, Gallery has stopped.”

When the error pops up, the phone freezes and I have to reboot it for it to work again until the error pops up again. The error pops up multiple times a day and it’s very annoying because it often comes out when I open Facebook or use my camera to take some pictures. I really can’t understand why it’s doing this so if you guys know how to work around it, that would be great. — Mel

Troubleshooting: Hi Mel! You mentioned that the problem occurs when you try to open Facebook or the camera app. I assume your phone was set to automatically upload or share photos to your account. So, the first thing I want you to do is uninstall Facebook. Don’t worry, none of your data will be lost as the app is simply a client to access your account through your mobile.

By uninstalling the app, you prevent the phone from sharing your photos through Facebook. After doing so, try to take some pictures using your camera to find out if the Gallery will still crash. If it didn’t, then it must have been the Facebook app that was causing the problem. Just re-install the app back and this time, don’t allow your phone to automatically upload photos.

However, if the phone still crashes even with Facebook uninstalled, then try to troubleshoot the Gallery app next. The most logical thing to do is clear its cache and data to reset it to factory defaults. Don’t worry, none of your pictures or videos will be deleted as the Gallery app serves only as a multimedia manager.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap Gallery.
  6. Tap Force close button.
  7. Tap the Clear cache button.
  8. Tap the Clear data button, then OK.

If the problem persists after clearing the cache and data of the Gallery app, then try to transfer your photos to your computer. More often, the app crashes when there are a lot of files it manages. Also, if you installed other multimedia manager apps, uninstall them as they might be causing some conflicts with the stock one. If all else fails, backup your data and perform factory reset.

Galaxy Note 4 camera closes on its own

Problem: Hi droid guy. There’s a problem with my Galaxy Note 4 that started about a week ago. When I take pictures, there are times when the camera just closes on its own. I tried accessing the recent apps but it’s not there. Usually, when you hit the home button while using an app, it will be shown in the recent apps screen, not in my case. So, I am inclined to believe the app is crashing but why? Do you guys know how to fix this problem?

Troubleshooting: It could actually just be a glitch in the app itself. More often than not, issues like this can be fixed by simply clearing the cache and data of the camera app. Don’t worry, doing so will not delete any of your pictures or videos.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap Camera.
  6. Tap Force close button.
  7. Tap the Clear cache button.
  8. Tap the Clear data button, then OK.

If the problem persists, however, boot the phone in safe mode and try to use the camera will all third-party apps temporarily disabled. There’s always a possibility a third-party app is causing the problem.

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be displayed at the lower left corner; you may release the Volume Down key now.

In case the problem still occurs even in safe mode, reset your phone to factory defaults but don’t forget to backup your data first.

Galaxy Note 4 camera failed

Problem: “Camera failed.” That’s the most annoying error I’ve encountered so far. It occurs every time I open the camera. I’m not really the kind of person that uses the camera that much so I don’t remember when was the last time I took a picture using it. That said, I don’t know when it started and how. It just happened one day when I decided to take a picture of me for Facebook. The moment I opened the Camera app, the error popped up. Do you know what the cause of this and how I can fix it?

Troubleshooting: The “Camera failed” error is a bit complicated than other camera issues. It can be just a glitch in the app or a hardware issue. The first thing you should look into is the app. Clear its cache and data and see if that fixes the problem.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap Camera.
  6. Tap Force close button.
  7. Tap the Clear cache button.
  8. Tap the Clear data button, then OK.

If the problem remained after that, boot the phone in safe mode and if you’ve installed third-party camera apps, uninstall them first to try out the stock app. Use the camera while in safe mode to see if the error pops up, if not, then one of the third-party apps is causing the problem. Find that app, uninstall it and that will do it. Otherwise, you really have to go as far as doing master reset and if the problem persists after the reset, it’s almost certain it’s a hardware issue. Send the phone in for repair.

Master Reset

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

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