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Fix Samsung Galaxy S4 “Unfortunately, Gallery has stopped” error after lollipop update

One of the most common errors Galaxy S4 owners encountered after the most recent Android 5 Lollipop update is “Unfortunately, Gallery has stopped.” Apparently, it relates to the Gallery app and it may seem like it’s the root cause of the problem, more often than not, it’s just the effect. Some apps that use the service may have crashed affecting the Gallery and hindering it from opening and since it’s already an inconsistency in the system, Android will prompt an error message telling the user that the app crashed.

Galaxy-S4-Gallery-has-stopped

In this post, I will guide you through troubleshooting four different situations that lead to the same error message. These problems are proof the Gallery is one of the busiest apps in your phone and if one of the apps that uses it has a problem, it can easily be affected.

If you have other issues, however, I suggest you visit our Samsung Galaxy S4 Troubleshooting page as we’ve addressed hundreds of problems already. Try to find issues related to yours and try the solutions we provided. If they didn’t work for you, then email us at [email protected] and we will gladly help you fix issues with your phone. Just give us enough information about your phone and the problems so we can accurately assess what the issues are and provide you with appropriate solutions.

Now, here are the four problems I addressed in this post…

  1. “Unfortunately, Gallery has stopped” error shows when Camera launches
  2. “Unfortunately, Gallery has stopped” pops up while viewing pictures
  3. “Unfortunately, Gallery has stopped” shows after taking pictures
  4. “Unfortunately, Gallery has stopped” shows when internet is off

“Unfortunately, Gallery has stopped” error shows when Camera launches

Problem: Hello droid guys. There’s currently a problem with my Samsung Galaxy S4. It’s a 2-year old phone but it was doing fine until the recent update that caused this problem. There’s an error that keeps popping up every time I open the Camera app. It says, “Unfortunately, Gallery has stopped.” Why would this app stop working when I’m using the camera? I really can’t understand why it’s happening so if you know how to fix it, please let know the solution as it’s bugging me every single time I open the camera. I can’t take pictures with this error on. Thanks. — Roel

Troubleshooting: Camera and Gallery works hand-in-hand. When you snap pictures, the latter will manage it, i.e. place them in the directory specified by the user, crop thumbnails, etc. Apparently, the Camera triggers the error so you go after that first in your troubleshooting. Try clearing both the cache and the data of the Camera and see if that fixes the problem.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap Camera.
  7. Tap Clear cache.
  8. Tap Clear data, then OK.

The procedure rules out the possibility that it’s just a glitch in the app that’s causing the problem. If, however, the problem remained after that, then go for the Gallery app this time. Don’t worry, the app doesn’t actually store your pictures and videos, it just manages them. So, nothing will be deleted if you cleared its cache and data. Just follow the steps above but instead of choose Camera, choose Gallery.

Now, if clearing the cache and data of both apps didn’t fix the issue, then there could be another app that’s causing the conflict, or worse, it could be a problem with the Camera sensor itself. Boot your phone in safe mode and see if the camera works fine and if the error message won’t pop up. If the problem persists even in safe mode, then try to rule out the possibility of a firmware issue by performing master reset. That’s the last resort and if the problem remained after that, you need to have the phone checked by a technician.

How to boot Galaxy S4 in Safe Mode

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

How to Master Reset Galaxy S4

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

“Unfortunately, Gallery has stopped” pops up while viewing pictures

Problem: This problem started recently with my Samsung Galaxy S4. Now, every time I try to view a picture, I get an error message saying, “Unfortunately, Gallery has stopped.” I remembered the first time it happened; the phone froze for a few seconds when I opened one of the pictures, when it became responsive again, I tried opening another picture and this error popped up. That’s what I remember, so far, so it doesn’t really make sense to me why it’s happening. Do you have any idea how to fix this problem? Thank you.

Troubleshooting: Based on your description, there’s no apparent reason why Gallery would crash, so it must be just a glitch in the app or its cache or data may have been corrupted. The best way to address this is to clear the cache and data.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap Gallery.
  7. Tap Clear cache.
  8. Tap Clear data, then OK.

If you have a lot of pictures, however, try to make a backup and delete them from your phone and then try to take a picture using the camera and try viewing it. If the error still pops up, I’m afraid you really have to perform master reset.

“Unfortunately, Gallery has stopped” shows after taking pictures

Problem: Hi! I noticed yesterday that many of my photos were gone and then today they came back only to be lost again after a few hours. The funny thing is when I take a picture using the camera, the picture shows it was taken but a few seconds later an error would pop and say “Unfortunately, Gallery has stopped.” It’s actually the first time I encountered this problem and I’m thinking maybe it’s the reason why many of my photos were lost. Can you help me fix this error, please?

Troubleshooting: I think the photos that were missing are the ones that were saved in your microSD card, which is starting to malfunction. That explains why those photos reappeared but got lost again. The error message is actually just the effect of the malfunctioning microSD card. Your camera may have been set to directly save pictures to the microSD card and since it’s not working the way it should, the Gallery, which manages the photos, would crash because the directory it’s trying to access to save the photos to is unreadable.

So, basically, this is a microSD card-related problem. Troubleshoot or fix it and the error message will go away. I suggest you physically unmount it from your phone and let your computer read from it. If the computer can read the card, try to backup every important file you have especially the photos, and then, reformat it using the FAT32 format. Once finished, mount it back on your phone and see if it can read from it again. If not, then it’s time you bought a new microSD card to replace the defective one.

And just a warning, once the microSD card starts to malfunction, it’s on the verge of being damaged. Don’t save your important data in it as you might regret it when it finally becomes unusable.

“Unfortunately, Gallery has stopped” shows when internet is off

Problem: Good day! There’s this error message that keeps coming out on my Galaxy S4, “Unfortunately, Gallery has stopped.” I understand that the Gallery app crashed when it does this but what I want to know is why. I can’t remember any significant event that could lead to this problem. And by the way, it happens every time I’m out of Wi-Fi range. So, it got me thinking, what has Gallery got to do with the Internet that it crashes when the connection is lost? Can you shed light on this problem? Thanks.

Troubleshooting: The Gallery app is like the right hand of the Camera app. Whatever picture or video the camera takes, the Gallery will manage it. If you think its job stops there, you’re wrong. It always manages pictures from your online account like Facebook, Instagram, Google+, etc. So, if you have synced your online accounts with your phone so it can automatically upload photos to or download from, then that explains why the Gallery online crashes when you don’t have an active internet connection. But the thing is, it’s not supposed to do that; it’s not supposed to sync if there’s no internet. So, to address this problem, just reset the Gallery settings by clearing its cache and data. That should do it.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap Gallery.
  7. Tap Clear cache.
  8. Tap Clear data, then OK.

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