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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 56]

Welcome to the 56th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. While most smartphone owners have already upgraded to the latest models there are still quite a number who are still holding on to the Note 2. Released to the market last September 2012, this device is almost three years old.

Samsung Glaxy Note 2

Despite its age it appears that it will be getting the official Lollipop update after all. Samsung Spain recently announced in a Twitter post that this phone will be getting Android 5.0 if during the entire update nothing happens. This contradicts what Samsung Gulf posted on its Facebook page that the device will not be updated anymore.

Considering the fact that this model comes with 2GB of RAM and uses a quad core processor it would be easy for it to run on Lollipop. The announcement made by Samsung Spain however is not 100% certain since it will only push through if no issues are present when the phone gets the update.

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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Note 2 Does Not Turn On Unless Connected To Charger

Problem: My note 2 turns off when I unplug it from the charger and I won’t turn back on unless I plug the charger back it. Please help thank you.

Solution: It’s very likely that the battery of your phone may already be defective. Try getting a new battery and use it on your phone.

Note 2 Does Not Turn On

Problem: Hello, I am using samsung note 2 since last 2 + yrs but now all of sudden it is not getting turn on. While I am trying to charge my phone then it is also not showing that my phone is charging. I have tried to turn on the phone through power button + home button + volume key down/ up button but nothing is happening. Just want to know what is the problem and how can I sort out this issue? Thanks & Regards.

Solution: Just like the problem we tackled above, this could also be a battery related case. Since your phone is already more than 2 years old the battery may already be very weak. Try getting a new battery and use it on your phone.

Connect the wall charger to your phone for at least 20 minutes before turning it on. If your phone does not turn on then try using a different wall charger.

You should also check the charging port of your phone for signs of lint or dirt. If you spot any then clean it using a toothpick.

Note 2 Stuck On Verizon Screen

Problem: Hello, my Note 2 keeps getting stuck on Verizon screen and want go any further. Help

Solution: You will need to access the Android System Recovery to troubleshoot this issue. First, turn off your phone then take out the microSD card. Turn on your phone and see if the issue still persists. If it does then proceed with the steps listed below.

You should first wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the phone is still stuck on the Verizon logo then you will have to do a factory reset. Make sure to only do this if you have previously made a backup of your phone data since it will be deleted in the process.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Stuck In Factory Mode

Problem: Please help. I have Samsung Galaxy note 2, and it’s stuck in factory mode with the box on the home screen, power button options don’t work, and I can’t put my phone on security lock

Solution: Try taking out the battery of your phone will it is still turned on. Press the power button for at least a minute to discharge the RAM then reinsert the battery. Turn on your phone and check if it is still stuck in download mode.

If the problem still persists then the factory mode setting on the EFS partition of your phone may be corrupt. You will need to manually edit this to resolve the issue. Take note that the procedure listed below only works for rooted phones. If your phone is not rooted then you will have to perform a factory reset after backing up your phone data.

  • Download “ES File Explorer” or “Root Explorer” app
  • Open ” Root Explorer” and navigate to : efs/FactoryApp/
  • Open “factorymode” file with text editor
  • Change it from “OFF” to “ON”
  • Save and exit then Reboot your device
  • If it doesn’t work, do the same steps for “keystr” file

Another method of doing this is by using the terminal.

  • Download “Terminal Emulator” app
  • Open “Terminal Emulator” and type “Su”
  • Press enter
  • Type the following

rm /efs/FactoryApp/keystr

rm /efs/FactoryApp/factorymode

echo -n ON >> /efs/FactoryApp/keystr

echo -n ON >> /efs/FactoryApp/factorymode

chown 1000.1000 /efs/FactoryApp/keystr

chown 1000.1000 /efs/FactoryApp/factorymode

chmod 0744 /efs/FactoryApp/keystr

chmod 0744 /efs/FactoryApp/factorymode

reboot

Note 2 Can’t Send Pictures Through Text

Problem: I have a Note 2 U.S Cellular phone flashed to Selectel Wireless. I’m unable to send pictures from my camera by text. Is there a fix?

Solution: Since this phone was initially a U.S. Cellular phone then its active APN setting may still be the one used by U.S. Cellular. Try checking the APN setting of your phone and see if this is the case. Make sure to change the settings to the APN of Selectel Wireless. You may have to contact the tech support of Selectel Wireless to get the settings on your phone.

  • Tap on Apps icon
  • Tap on Settings icon and then tap on More settings
  • Tap on Mobile networks
  • Tap on Access Point Names
  • Verify the APN settings

Another thing to consider is that when you send a picture through text make sure that your mobile data is turned on and that you have an active data subscription.

Note 2 Insert SIM Card Error

Problem: My phone just lost network and started saying ‘insert Sim card to access network services’, yet the card is in the phone already. I cleaned the Sim card and inserted into the phone but it remains the same error. On pressing the settings, mobile networks option says ‘no sim card’. On dialing*#*#197328640#, I get a black service mode screen with no options to select as per the trouble shooting steps. What should I do next?

Solution: Try inserting a different SIM card in your phone. If the issue remains then you will need to back up your phone data and perform a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If the issue persists then this may already be a hardware related issue. You need to bring your phone to an authorized service center for further checking.

Note 2 Freezes After Phone Calls

Problem: Hi. I have a galaxy note 2. Most often, not all the time, but more and more frequently my phone freezes after a phone call. I cannot reboot, I cannot use any of the buttons as they are all frozen. I just have to take the battery out of the back and put it back in again. Can you help me with this? I thank you so much.

Solution: If your phone only freezes right after a call ends then this may be caused by a data glitch. Wiping the cache partition of your phone usually resolves this type of issue.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Stuck In Boot Loop

Problem: Hello, I got a problem, my phone is freezing at boot. I download the latest software update, 4.4.3 version. When it was done it has 3 options. 1. Cancel 2. Install All and 3. Install. I choose option 3 and then I waited until its finished installing the software. After several minutes it went to Samsung Galaxy Note 2 boot. It keeps on repeating and repeating I don’t know what to do. Please help me I don’t have a backup phone.

Solution: Try rebooting your phone first by following the steps listed below.

  • Turn off the phone
  • Take out the battery and the microSD if it has one installed
  • Press and hold the power button for a minute
  • Reinsert the battery but leave the microSD out
  • Turn on the phone

If the issue persists then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If at this point the issue remains unresolved then you need to perform a factory reset. You should only proceed if you have previously made a backup of your phone data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Won’t Update To 4.4

Problem: Hi, I’m having trouble trying to find the 4.4 update for my galaxy note 2. When I check the system update, which is currently 4.3, it says that the device is up to date, even though I see countless people with the 4.4 update. I’ve been checking for the update since late January, but none seems to be available. I would really appreciate some help on the matter.

Solution: To be able to get the latest official update your phone must not be running on custom ROM and it must not be rooted. If no new software update is available while checking OTA you should try connecting your phone using a USB cord to a computer running on Kies.  Use Kies to check for new software updates for your device.

Note 2 “Unfortunately Internet Has Stopped” Error

Problem: Dear Last Hope of Mine, I am writing to moan about the problem I have with Galaxy Note 2 after its last update. Namely, it no longer opens the saved pages in the explorer. Bookmarks work fine, but when I try to open the saved pages, it says ‘Unfortunately, Internet has stopped’ and with these words the explorer closes up. I looked through your really helpful tips but couldn’t find the problem/solution thread on this one. PLEASE, help!

Solution: Are you using the stock browser of your phone? If you are using then try clearing the cache and data of this app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the desired application.
  • Tap Clear cache.
  • Tap Clear data.
  • The application cache and data is now cleared.

If the problem persists then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Not Connecting To Wi-Fi

Problem: Hi…I’ve noticed that I’ve been having problems with my note 2. It will not connect to wifi…it just reads ‘saved’. When I found a possible solution, it directed me to find the wps on my wifi menu. There is no menu button for wifi on my phone. All it really shows is my networks I had connected to in the past and new ones. There is no menu button to find the wps. Plus my phone won’t connect…this is irritating.

Solution: Are you connecting to your own Wi-Fi network? If you are then try rebooting your phone and the router. Once both devices have rebooted delete your Wi-Fi connection from your phone then search for it and connect to it again. You may need to enter the password again.

Note 2 Slow Network Connectivity

Problem: Hi, I have been facing low connectivity issues since last two weeks. I tried with other sim card also but same issue occurred again. I did change the location to upper floors and it works fine. So I investigated why it is so. Initial suspect was that it might be the case of bad network at my area but that too proved to be wrong since I switched to other smart phone and it worked perfectly fine. The whole issue seems to be of my cell phone network receivers. Please provide me ways to troubleshoot the same problem and work it out.

Solution: To troubleshoot you phone connectivity issue you need the phone to be fresh. This means that you need to perform a factory reset then test the network connectivity. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

After the factory reset make sure that your phone is using the correct APN before testing the network.

If you still experience the same issue then this may already be a hardware related issue. You should bring your phone to an authorized service center for further checking. I suspect there may be something wrong with the phone antenna.

Note 2 Not Charging

Problem: Hello, all help is incredibly helpful as Sprint is telling me I have to buy a new phone and don’t have the money for that. My galaxy Note 2 all the sudden started installing a ton of updates one night as I pulled in my charger. Since then it randomly will not charge. I have tried different cables and outlets when it acts up. If the phone is off it shows the battery symbol when you plug in the charging cord like it recognizes it however it will not charge. Also when it is on and you plug in the charging cable the red service light comes on like it recognizes the charger is plugged in however the lightening blot in the battery symbol is not there nor does the battery percent increase. If I go to settings and then to battery settings it says there it is charging and the hours on battery increases but the actual battery life does not really hold that and the battery percent doesn’t increase. I have also tried a new battery and that didn’t work either. To me it seems to be some sort of software or programming issue. Any help would be greatly appreciated as now since sprint did a factory rest it will not hold any charge ever whereas before every now and then it would work normal. Please help.

Solution: Have you tried using a new battery on your phone? The most likely culprit in cases like this is the battery. Try using a new battery first and check if the issue still occurs.

If the problem persists then this may already be caused by a hardware issue most probably dealing with the power IC of the phone. If this is the case then you will need to bring your phone to an authorized service center for checking and repair.

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