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Samsung Galaxy S5 Lollipop Problems, Errors & How To Fix Them [Part 49]

samsung-galaxy-s5-fitness

Welcome to the 49th edition of our Samsung Galaxy S5 Troubleshooting series. In this post, I will tackle ten problems that occurred immediately after Android 5 Lollipop update. I have already started posting lollipop issues for the Galaxy S5 a few weeks ago but newer problems were reported by our readers.

A few of the most common issues we received this week is the force closing of the Contacts app, excessive draining of the battery, and performance-related problems like lags and freezes. If you’re currently bugged by a problem, visit our Galaxy S5 Troubleshooting page as it contains the list of problems we already addressed in the past. You may also email us at [email protected] or post on our Facebook wall and/or Google+ page. We, however, urge you to provide necessary details of the problem so that we can accurately assess your concerns and provide you with most appropriate solutions, fixes or even draft a troubleshooting guide for you.

SwiftKey Not Functioning Normally After Galaxy S5 Lollipop Update

Problem: I have a Samsung Galaxy S5. My problem is not major but when I updated last week I am no longer able to use SwiftKey to put emojis in my contacts. That was the reason I got it. I uninstalled SwiftKey and then reinstalled it. It continues to say in not able to applied to the text content. Just frustrating since that’s why I got SwiftKey. And thank you, I enjoyed your site. Very informative if i have future mechanical issues with my phone. — Lynnette

Troubleshooting: Hi Lynnette. While the problem you have isn’t that common, there were several owners who also experienced it immediately after the Lollipop update. Fortunately, they were able to fix their issues with simple uninstallation and reinstallation of the app. I understand you already did that but I want you to do it again and this time, there’s a little extra step before the uninstallation–clearing the cache and data of the app.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap SwiftKey.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

This procedure will make sure everything that is related to the SwiftKey keyboard is deleted. After this, uninstall the app, download a fresh copy of SwiftKey from the Play Store and install it. That should take care of the problem.

Galaxy S5 Heart Rate Monitor LED Always On

Problem: I recently upgraded from a S3 to an S5. I’m very excited about the health app. Being an avid runner I always protect my phones with a Survivor Case since it goes running with me. I noticed that the red heart rate monitor light is always on when the case is on. If I open the “door” it does shut off but I don’t want it to drain my battery by staying on. Let’s face it the battery life is not the best as it is. Do you know how to turn it off? I’ve looked and can’t find anything. Thank you for your help. — Kelly

Troubleshooting: Hi Kelly! It’s true, Samsung may have done better if it placed a battery with higher capacity in it. But there’s nothing we can do about it except minimize the number of apps and services that run in the background. About the issue with the Heart Rate Monitor LED, the case apparently triggers it. The best way to turn it off is to disable the “Activity detection” option in Settings. If the problem remained after doing so, try rebooting the phone to see if it makes a difference. If not and you have Google Fit installed, uninstall it. There is also a possibility that the Galaxy Gear app is causing the problem, you can try uninstalling it, too.

Lastly, after doing the aforementioned procedures and the problem remained, it’s time you scout for another protective case that won’t trigger the sensor.

Close Apps Running In the Background on Galaxy S5

Problem: I am still getting notifications several times a day that there are (a) many applications running “secretly” in the background that must be “fixed,” and (b) notifications that my phone must be boosted immediately. Is there any way to resolve this? Thanks. — Robert

Troubleshooting: Hello Robert. The first thing you need to do to close apps “secretly” running in the background is to tap the Recent soft key (left of the Home key) to display the Recent Apps screen. You may swipe left or right on each app to close them one by one or simply hit the End all button to close them all at once.

Now, to determine further if third-party apps are the ones causing the problem or just the pre-installed ones, try booting the phone in safe mode by following the steps below:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the notification shows up, you need to wipe the cache partition at once. Follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 Automatically Powers On

Problem: Hi, please can you assist. For some reason my Samsung St automatically switches on now when I plug in the charger I have often switched it off to charge previously with no problems. And now it automatically starts up as soon as I plug in the charger. I’ve tried doing it by switching off and then plugging in. And plugging in and switching off. No difference. Can you help? Regards, Cathy.

Troubleshooting: Hello Cathy. The best thing you can do for it right now is to make sure that the Power button/switch isn’t stuck. Press it multiple times in a bid to fix it. If the problem remained and you’re sure it wasn’t caused by liquid or physical damage, then send it in for repair. The power switch may need replacement or if you are still entitled to receive free unit replacement, then that’s the most viable solution to this problem. I’m pretty sure you don’t want to continue using a defective unit, do you?

No Text Notifications In Default Messaging App

Problem: Hi, I hope you can help me. So ever since I’ve updated my phone, the text notification sound is acting up. It works fine if I’m not using the default messages app. However, whenever I’m texting someone and the screen is still on that person, I don’t get any notification at all. I used to get notifications from the person. I was texting at the same time. But now it just disappeared. No sound or vibration. I’ve done the ‘wipe cache partition’ as well just to make sure. All the appropriate notification settings are on. Thanks a lot. — Edgar

Troubleshooting: It probably just a glitch considering there were only a few users who experienced this problem after the lollipop update. One of owners who had this problem said clearing the cache and data of the stock Messages app will fix the problem. And true enough, that’s the most logical thing to do especially if the phone is functioning normally after the update.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Galaxy S5 Stuck On Recovery Mode After Lollipop Update

Problem: My husband has a Samsung Galaxy S5 and did a software update last night. The attached is what his phone looks like. He doesn’t know what to do. My phone (same one) is now pushing the software update as well and I’m afraid to do it until we figure out what happened with his. Can you help? — Kelly

Galaxy-S5-Lollipop-Problem-Pic-6

Troubleshooting: Based on the picture you attached, the phone is stuck on the recovery mode. I am not really sure if the update process was successful but assuming it went smoothly and then this thing happened, the first thing I want you to do is try to do the soft reset procedure:

  1. While the phone is stuck on that screen, open the back cover and pull the battery out.
  2. Press and hold the Power button for a minute to drain all stored electricity in the capacitors.
  3. Place the battery back in and then the back cover.
  4. Attempt to turn the phone back on.
  5. If it still boot up in Recovery Mode, highlight the ‘wipe cache partition’ option using the Volume Down key, then the Power key to select it.
  6. Reboot the phone after that and everything must be back to normal now.

However, if the problem remained after wiping the cache partition, there’s a possibility the update process was interrupted. If the phone still boots in recovery mode, send the phone in for repair but ask the technician to try and save the data in the phone first.

Galaxy S5 Lost Mobile Data Connectivity After Lollipop Update

Problem: Hi. Hoping you can offer a solution. Since my S5 installed the lollipop update, I’ve lost mobile data connectivity. Basically, the only way I can go online with it now is through wi-fi. This was never an issue on the previous OS. Thanks, Rich.

Troubleshooting: Hi Rich. The most common cause of this problem is that the APN Settings may have been deleted or messed up during the update process. I don’t know what your service provider is but it’s time you called them and asked for it. APN is a set of data you need to enter into your phone so that it can connect with your provider’s network and use mobile data.

Multiple Issues After Galaxy S5 Lollipop Update

Problems: The Droid Guy! My husband and I both have the S5’s and went thru the update on the same day. I am only having problems with the contacts crashing, but my husband is having more problems. His Homescreen wallpaper keeps changing on him everytime he opens his phone. We already checked to see if he had it on Slideshow or not. He did not. Also, whenever he opens his phone and/or goes back to the home page, the weather vlock widget is missing for a while. It gets really annoying . Also both of our phone are running VERY slow. Is there anything we can do to make it run quicker? Thank you! — Shoshana

Related Problem: I seen your article on troubleshooting I have not seen one express mine. After installing lollipop 5.0 I was having major battery drainage issues, contacts kept saying it was closing and it was a nightmare to navigate my phone at all. My wife also has a samsung galaxy s5 and was experiencing the same problems after lollipop. I bought my phone through Best Buy and they suggested doing a factory rese, I did this aand the only thing it did was fix my battery drainage issues. I am still having problems navigating my phon, it takes sometimes a couple seconds to even start to open up any application, and I’m still getting contacts closed message all the time no matter what I’m doing. My wife has yet to reset her phone and she is still having all the same problems. I’ve been contemplating doing another factory reset but honestly I’m not sure if that will fix anything, any suggestions would be helpful.

Troubleshooting: Hello Shoshana! For me, if there are 3 or more problems that will come out after a major update, I will immediately perform hard reset. You can actually troubleshoot each problem but there is always a possibility you couldn’t fix all of them especially if the problem is with the firmware or corrupt data. As a rule of the thumb, it is best if you reset the phone to give it a fresh start with its new firmware. However, you will need to go through all the hassles of backing up data you don’t want to be lost. Your husband’s phone is apparently the one that’s more problematic but since yours is also suffering from performance-related issues, factory reset will always be the best option for both of you. Please follow these steps to successfully perform full hard reset:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Automatically Turns On WiFi

Problem: Hi just upgraded my S5 Galaxy to lollipop. My problem is the wifi won’t stay off…. I’ll be walking down the street and it will try to acuire an open wifi, which then disconnects my streaming music…. how can I shut off wifi and keep it off untill i want to manually join a network…. driving me nuts! Thanks, Ron.

Troubleshooting: Hey Ron! Some wireless providers install their own bloatware so they can somehow manage or force the phone to behave in a way that is beneficial to them. I’m not sure what network you are currently connected to but try finding something like “Connections Optimizers” and find the option that automatically turns on WiFi connectivity.

I think Connections Optimizer is Sprint’s. If you’re under Verizon, you just have to go to Advanced WiFi settings and uncheck “Auto connect.” If you’re with AT&T, I think it’s called Smart WiFi. Just look for things like these and you can find an option that manipulates your phone’s capability to connect to a network.

Galaxy S5 Lollipop Update Issues

Problem: Hi, I’m not really sure who I’m emailing exactly, but I found this contact on a blog regarding the Lollipop update.

I’m having real trouble with my S5 since I’ve updated. It’s unbelievably slow, apps can take up to 2 minutes to load, I just get a white screen. It’s not what I expect from Samsung/Android, especially when I’m paying a lot of money each month for this bad experience and quite frankly, unusable phone at times.

Alongside this, everytime I turn my wifi off, I have to restart my phone as otherwise, it doesn’t connect to the Internet. This is really bad! I don’t understand how an update can do this, surely it’s supposed to improve user experience?

My partner is having the exact same problem and we just want to know when this issue is going to be resolved? It seems a lot of people are experiencing the same issues, yet, wasn’t this update released last year?!

I don’t mean to rant but this is beyond frustrating now. Hopefully I’ll get a response to this email as a social media approach has failed. Thanks, Julie.

Troubleshooting: Hi Julie. For performance-related issues that may occur immediately after the lollipop update, we recommend you wipe the cache partition first to see if that will make a difference. If not, then you need to backup all your data and perform full master reset. Refer to the procedures below:

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Full Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

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