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Samsung Galaxy S3 Problems, Errors, Solutions and Troubleshooting Guides [Part 69]

Welcome to the 69th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S3. This is one of the oldest models that we are supporting and as long as we get emails from our readers regarding this device then expect to see more of this.

Samsung Galaxy S3

This phone which was released last May of 2012 running on Ice Cream Sandwich then upgraded to Jelly Bean. Unfortunately, since this model is way past its product support cycle, it won’t be getting the official Lollipop update.  There are however some independent developers who have created a custom ROM based on Android Lollipop for this device.

In this latest installment of the series we will tackle some of the issues our readers have sent us concerning this phone. If you own a Galaxy S3 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S3 Voice Mail Does Not Play Completely

Problem: On my android, Samsung galaxy s3  when I play my voice mail it stops playing the message right in the middle of it  and I have to push play like three times to hear the whole message.  Any ideas how to fix this?

Solution: Voicemail is a carrier related feature. Try to contact your carrier first and ask if there are any issues in their voicemail system. If there are none then proceed with the phone troubleshooting.

First, make sure that your phone has a good signal reception. If you try to access your voicemail in weak signal areas then it’s likely going to be cut.

Second, just in case this issue is caused by a corrupt temporary data you should wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

S3 Multiple Issues

Problem: Hi, I’ve had my Samsung Galaxy S3 for 3 years approximately and it has starting giving problems in the last few months. One of the problems that has happened in the last few months is when my phone dies and I charge it for about 5 minutes without turning on the phone, then take the charger out of the port, the phone begins to vibrate. The phone will keep vibrating about every 5 seconds until the phone dies again. Another problem that I have with my phone is my S Beam does not work. I have tried to use it with several other phones so it cannot be the other phones. The biggest problem that I have with the phone is when I am using the phone, it will bring up the Power Off, Airplane Mode, Restart, Sound, Vibrate, Mute screen when I don’t hold down the power button. The phone will exit those options then do it again. This will happen several times while I am using the phone. The phone will turn off the screen by itself and when I try to turn the screen back on it does not work. It is like the phone has developed a mind of its own. These things will keep happening until the phone dies. Do you have any ideas as to what the problems may be?

Solution: There’s a big possibility that this may be a software related issue. Usually, when a phone develops this many issues a factory reset is the best thing to do. Just make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

S3 Stuck In Boot Loop

Problem: I have a t999 galaxy s3 from t mobile here is my problem I can’t get it to turn on sometimes it will boot to the first Samsung logo then just off I have trouble getting it come on again. Out of thirty tries I did manage get it to come on all the way one time boot and run but the problem with that was out kept trying me that process ocre stopped and many other things like messaging and camera and so on had also not responded then it quit again I have tried safe mode sometimes I get lucky to get there most time not but when I do it won’t complete what process I try before shutting down I did most all of this plug in I have a full batteries cause it shows it is charging I’ve tried another batteries and cord no change and sometimes I can shake the phone and it will try to start I have help as three buttons down let go of the power button and watched it shut down I have even tried holding the down volume and power and attempted both continue and download still shuts down please help

Solution: Try clearing out the data of your phone RAM first and see if this makes your phone start normally.

  • Turn off phone
  • Take out the battery
  • If your phone has a microSD card then remove it
  • Press and hold the power button for at least a minute
  • Reinsert the battery (leave microSD out)
  • Turn on the phone

If the problem persists then make sure to have a backup of your phone data before performing a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If at this point the problem still persists then you should consider reflashing your phone firmware. You will need a copy of the original firmware of your phone and a software called Odin installed in your computer. Instructions on how to reflash your phone can be found at the popular online Android forums.

S3 Battery Charge Stuck At 89%

Problem: Hey the droidguy I need help with my S3 Neo….it just started last week. I wast just playing until my phone drains and then when I charged for 3 hours (normal S3 Neo charging time) I only saw was 89% and when it passed 1 hour it is still 89% I tried manny things such us reformat, changing different chargers, and rebooting it and the only stuff I that helped is that I removed the battery for 10 sec and put it back in it went to 100%….but I still didnt liked cause its hard to take off my case and remove the battery everytime I charge it in 3 hours please help me!!! And tell me where will you reply…will you reply by sending me an email or relply at your site and if you did reply at your site please give me the link or the screenshot….

Solution: This may be a memory related issue where the wrong data is being read by your phone. To resolve this try clearing out your phone RAM.

  • Turn off phone
  • Take out the battery
  • Press and hold the power button for at least a minute
  • Reinsert the battery
  • Turn on phone

If the problem persists then try replacing your battery with a new one.

S3 Maximum Brightness Level Not Bright Enough

Problem: Im facing a problem concerning my S3 brightness, I turned off the automatic brightness and set the brightness to the maximum, but unfortunately sometimes the brightness will diminish remarkably, and the brightness level in the settings still at 100% as it was set. Please advice. Thank you.

Solution: Try wiping the cache partition of your phone first and see if the problem gets resolved.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then you should check if a third party app installed in your phone is causing this. Start your phone in Safe Mode and check if the issue still persists.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S III’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the screen brightness issue disappears then it may be caused by a third party app. Find out what app is causing this and uninstall it.

If the screen brightness issue still occurs then this may already be a hardware related problem. I suggest you bring your phone to an authorized service center and have it checked.

S3 Bricked

Problem: HI, I am facing a problem on my Samsung galaxy S3 GT I9300, it suddenly got bricked. It only shows the Samsung S III logo even after placing it for charging whole night. I have shown to service center they have told to replace motherboard which would cost me lot of money. People have tried to flash it and install new software but didn’t work out. Kindly suggest me what could be the best solution for it. Thank You.

Solution: If reflashing your phone does not resolve the issue then this may already be a hardware related problem. You may want to consider replacing your phone motherboard as suggested by the service center.

S3 Links In Text Message No Longer Clickable

Problem: One upon a time, I was able to click on links and phone numbers in my text messages.  Suddenly the links and numbers are no longer clickable.  What happened?  Can this issue be fixed? I have a Galaxy S3. Thanks.

Solution: Is your phone running on the latest software update? If it is then you should be able to click on the links.

If your phone is running on the latest software and yet you can’t click on any link them try clearing the cache and data of your phone messaging app as this may just be an app related issue.

  • To clear the cache for an application, from the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap the More tab.
  • Tap Application manager.
  • Swipe to the All tab
  • Tap the desired application.
  • Tap Clear cache.
  • Tap Clear data
  • The application cache and data is now cleared.

S3 “unfortunately TouchWiz Home has stopped” Error

Problem: Hi, I have an S3 and I shut off the phone every night to charge it. In the morning when I power it up, an error message tells me “unfortunately TouchWiz Home has stopped”, while this error message is on the screen, I can’t do ANYTHING with the phone. After 5 minutes or so I can then use it. What can I do to stop this from happening?  It’s very annoying.

Solution: There are various causes to this type of error message. Try to perform the following troubleshooting steps below. Proceed to the next step if the issue remains unresolved.

Clear data of TouchWiz app (take note you will have to customize your home screen again after performing this)

  • Tap Menu.
  • Go to System Settings.
  • Proceed to Application Manager.
  • Choose TouchWiz.
  • Tap Clear Data.

Try changing screen mode to Basic

  • Go to Settings.
  • Under the Device section, tap Home Screen Mode.
  • Choose Basic Mode.
  • Select Apply.
  • Confirm your choice with the OK button.

Try removing the most recent widget added on your phone home screen before the issue started.

Sometimes removing the microSD card will resolve the issue. If this occurs then you can either format your microSD card or replace it.

If all else fails then backup your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

S3 Mobile Data Not Working

Problem: I recently just got my Samsung Galaxy S3. My plan is CRICKEt. The issue I’m having is with out WiFi.my plan lets me get unlimited data. Free calling, texting, internet, ect. The calling and texting works but the internet doesn’t. When I called CRICKEt four times. They told me to restart and remove the battery. and it still says sim card is from an unknown service. I need help

Solution: If your phone does not have a problem with calling or texting but can’t connect using your mobile data plan then this may just be a settings related issue.

First, check if your phone’s mobile data is actually switched on.

  • Go to Apps through Home screen.
  • Scroll to Settings, then tap on it.
  • Tap More settings.
  • Tap Mobile networks.
  • Depending your current settings, tap Use packet data to activate data connection. When the checkbox next to this option is ticked means this option is enabled.

Next, make sure that the APN settings of your phone matches that of your carrier.

  • On Home screen, tap Apps
  • Tap Settings.
  • Under Wireless and Networks, tap More settings.
  • Scroll down the list and tap Mobile networks.
  • Tap Access Point Names.
  • Select (Service Provider’s Name) Internet.

Compare your phone APN settings with the one being used by your carrier. You can contact Cricket to get the correct settings. Make the necessary corrections on your phone if the settings not the same.

S3 Does Not Turn On

Problem: Hi, My daughters phone has been acting very strange, it’s turning off by itself and sometimes crashing after just turning it on. It used to do it only once in a while but now does it regularly. Now it will not even come on, any assistance would be greatly appreciated. Thanks in advance.

Solution: Try connecting it to its wall charger while turning the phone on. If it turns on then this issue may be caused by a faulty battery. Try getting a new battery.

Regarding the phone crashing you should first try to wipe the cache partition of your phone and see if this resolves the issue.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then back up the phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

S3 No Sound During Calls

Problem: Hi. I have a problem with my phone. Whenever I call someone or if I answer a call, there is no sound. About 10 seconds later the call drops and either my signal completely dissapear or some roaming thing pops up, a new slide, like it happens if you plug your earphones in, showing 2 circles that measures something, then quickly disappear. Thanks for your time

Solution: Regarding the sound problem does this happen only during calls? If so then try to restart your phone as this may only be a glitch in the software.  Make a call then press on the volume up button, while doing this check on the display and see if the volume bar increases.

You should also check if the Bluetooth of your phone is switched on. Switch it off since it may be connected to a Bluetooth audio device transferring the sound to that device.

Try inserting a pair of headphones on your phone. If you can hear the call then take out the headphone and check if you can hear the call though your phone speaker.

If you can’t hear the call through the speaker then plug in the headphones and remove it. Repeat this procedure a couple of times since your phone may be stuck in headphone mode.

If you have another SIM then try inserting it in your phone and see if the problem is still the same. This allows you to check if the problem is network related or not.

Finally, if all else fails you should consider performing a factory reset. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

S3 Battery Level Erratic

Problem: I ran across your help site for problems with galaxy s3 phones. I had this same problem back in August and had to have a new phone sent. My phone even though charged keeps turning itself of and when I can get it to turn back on again finally out says the battery is on 7% or lower but as soon as I plug it in it rapidly jumps to the correct number. Would you possibly know what’s going on our how to fix it? Sincerely one confused gal

Solution: This issue may either be caused by a corrupt temporary data or by a faulty battery.

If this problem is caused by a corrupt data then try clearing your phone RAM first.

  • Turn off your phone
  • Take out the battery
  • Press and hold the power button for at least a minute
  • Reinsert the battery
  • Turn on the phone

If the issue remains then wipe the cache partition of your phone

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then this may already be due to a faulty battery. Try using a new battery on your phone.

S3 Contacts App Closes

Problem: Hi, here’s a problem I’ve spent hours on but can’t resolve. When I try to add a contact to a group I’ve created I get a “We’re sorry but Contacts has closed” error. Any ideas? Many thanks.

Solution: In most cases like this clearing the cache of the contacts app will resolve the problem.

  • To clear the cache for an application, from the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap the More tab.
  • Tap Application manager.
  • Swipe to the All tab
  • Tap the Contacts application.
  • Tap Clear cache.
  • The application cache is now cleared.

S3 Screen Display Is Black

Problem: Hi there, Okay so my phone recently got water damage, but that part you could say is kind of fixed. But now my screen won’t display like all the buttons work, and everything but the screen is just totally black. So I was wondering you could help me… Please help.

Solution: Sometimes the extent of damage caused by water does not show itself after a couple of weeks or months. If you have backed up your phone data then try to do a factory reset from the recovery menu.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If the problem remains the same then this may already be hardware related. It’s best to bring your phone to an authorized service center for checking.

S3 Lag Issue

Problem: I am having a problem with my phone an hope you can help me. I have tried everything. My phone is slow loading stuff like videos or pages. It also plays videos with them stopping then going then stopping then going. You have any suggestions?

Solution: This issue may just be caused by too much cached data in your phone. Try wiping the cache partition of your phone and see if this resolves the problem.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If there are lots of apps running then it may also slow down your phone performance. You should also consider uninstalling apps that you rarely use as they may be running in the background.

Finally, if the issue only occurs when you are online then this may be an Internet connection related problem. Try connecting to a different Wi-F source and see if you get a better performance.

S3 Won’t Stay On Unless Plugged In

Problem: Hello. I came across your Web page but couldn’t find an answer to my problem.   I have a spare Galaxy S3 (upgraded to am S5) that I wanted to repurpose as a GPS navigation device but it seems to have developed a problem since I last used it.  The issue I’m having is that the phone won’t stay on unless it is plugged in.   If I boot it on battery it comes up to just before the launcher spec and then shuts off.  When plugged in, it will boot just fine but if you unplug it, it shuts down.  I have tried factory resets, loading alternate ROMs, different battery etc.  The device shows 100% battery so I don’t know what could be the issue.

Solution:  It looks all the steps necessary to eliminate any software related causes has already been performed. This problem may already be caused by a component failure inside your phone. You should bring your phone to an authorized service center for a thorough checkup.

S3 SD Card Removed Error

Problem: Hey I have checked SD card and I don’t see any scratches or damage but it randomly says that the SD card was removed while its still in my phone. and then it says the SD card is fine and there. and then 5 minutes later goes back to the SD card was removed… Do I need a new SD card or is it my phone?

Solution: Before considering this as a problem with the SD card you should first verify if this is caused by a glitch in the phone software. To do this you should first back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If you are still getting the same error then try using a new SD card.

If the issue persists then the problem may be with the SD card holder module of your phone. If this is the case then you will need to have this checked at an authorized service center.

S3 Shuts Down Even If Plugged In Charger

Problem: Hi, I’ve been having lots of problems with my phone lately. It started probably a week ago, that my phone after continual usage will shut itself off and restart until I plug it into the charger. That was fine, but now my phone won’t even last 5 minutes off the charger before it dies with no warning beep or anything. I’ve already done the master reset and it didn’t change anything. Please help!

Solution: This issue may be caused by a faulty battery Try getting a new battery and see if this resolves the issue (you should also try to use a different wall charger).

If your phone still turns off even if plugged in the charger then this could already be a hardware related issue. The best course of action is to bring your phone to an authorized service center for checking.

S3 Camera Failed Error

Problem: The camera on my Galaxy S3 will not open. About 4 months ago, I tried to open the camera and, after about 15 seconds or so, I got a message that the “camera failed”. I’ve tried to look this up to see what I can do to rectify the situation, but all I managed to find was that a lot of other people had the same problem with their phones. Before this happened, the camera was opening and taking fantastic pictures. Now, nothing. I’ve tried a few things, minor things, but I’ve had no fortune getting it to work. I was hoping you might have an answer for me. Thanks.

Solution: Have you tried clearing the cache of your phone camera app?

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap the More tab.
  • Tap Application manager.
  • Swipe to the All tab
  • Tap the Camera application.
  • Tap Clear cache.
  • The application cache is now cleared.

If the problem persists then back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If the problem persists at this point then this may already be caused by a faulty hardware. Bring your phone to an authorized service center and have it checked.

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