,

Samsung Galaxy Note 3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 68]

Welcome to the 68th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 3. If you own this phone then you may have already updated its software to Android Lollipop. Most carriers have already pushed this update which brings in new features and improvements to the phone.

Samsung Galaxy Note 3

While most of those who already got the update have been pleased with it there are others who are having issues with it. These issues which were not present on the KitKat software have popped up after the Lollipop update.

In this latest installment of the series we will be addressing the common Lollipop issues that affects this model.

If you own a Galaxy Note 3 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 3 Screen Rotation Not Working After Lollipop Update

Problem: My screen will no longer rotate even with the rotation setting checked. Also, it is reversing my pictures and video. Have to edit and rotate pictures to come out. Please help me fix this. Just installed lollipop last night. Love all the other new features.

Solution: Try rebooting your phone. Once your phone has fully started up go to Settings – Accessibility then perform a quick uncheck and check of auto-rotate.

If the problem still persists then proceed with wiping the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem still occurs then back up your phone data and perform a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Screen Display Always On After Lollipop Update

Problem: Hello. I just got the note 3 a week ago and it has been updated and all of that. I noticed my screen does not turn off no matter how long I wait. I read the solution is too restart the phone. Is there more of a permanent fix? Thanks.

Solution: Try checking on the screen timeout settings first as it may be set to its maximum value.

  • Tap Menu
  • Tap Settings
  • Tap Device
  • Tap Display
  • Tap Screen timeout
  • Try setting the timeout to 10 seconds

Check if the screen display turns off after 10 seconds of inactivity. If it doesn’t then this may be caused by a glitch in the phone software. You should then proceed with wiping the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem still occurs then back up your phone data and perform a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Touchwiz Has Stopped Working Error

Problem: Hi! The phone keeps getting pop-up message that default launcher TouchWiz has stopped working. I can’t even add an app to a page.

Solution: One of the most effective ways to resolve this Touchwiz error issue is to clear the cache and data of the Touchwiz app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • From the General tab, tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the Touchwiz application.
  • Tap Clear cache.
  • Tap Clear data.
  • The application cache and data is now cleared.

Note 3 Freezing / Restarting Issue

Problem: Hello, It has been just a week that i’ve got my Galaxy Note 3 Neo. With no good reason it started restarting by itself within a day or two. After that the worst part started to happen. In between its usage, it freezes and that means every time i’ve to open the battery and then restart. I’ve been regularly clearing the cache of its RAM to avoid these problems but my bad luck persisted till today. Please advice.

Solution: Start your phone in Safe Mode to check if an app is causing this issue to occur.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If your phone does not restart in this mode then the issue may be caused by a third party app installed in your phone. Find out what app this is and uninstall it.

If the problem still occurs even in Safe Mode then you should turn off your phone and take out the microSD card if one is installed. A faulty microSD card can cause this type of issue.

One final troubleshooting step you can perform is to do a factory reset. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Not Responding To Voice Commands After Lollipop Update

Problem: Hello! I hope you can help me with the main problem I am having with my Note 3 Verizon phone. On April 17th I updated to Lollipop 5.0 (latest on Verizon) and a feature I used all the time will not work now! I drive alot for work and I use S Voice & Hands Free Mode to handle phone calls.  After the update when Galaxy asks “Answer or Reject” she will not respond to my voice commands! I have checked all my settings, cleared cache, cleared cache partition, have done a factory reset, had Best Buy reflash the update, and have run it in Safe Mode looking for a problem app. I have tried everything I can think of! Can You Help Me?

Solution: The voice command is dependent on the microphone of your phone. Test the microphone of your phone and see if it works. You can do this by using the voice recorder. If the recording does not have any sound then this may already be a hardware related issue. I suggest you bring your phone to an authorized service center and have it checked. If however you can hear the sound on the recorded file then the issue may be with the Lollipop update. You may want to consider downgrading to KitKat if this feature is important to you. Take note that there is no official way to downgrade your phone so you will have to do it manually. Instructions on how to perform this can be found at popular online Android forums.

Note 3 Notifications Not Working After Lollipop Update

Problem: Hi, My Galaxy Note 3 just upgraded to Lollipop yesterday and my notifications no longer work. Sound is all the way up and it doesn’t vibrate or make the notification sounds. Ring tones for calls work fine but no other notifications work at all. Tried rebooting and powering down completely but that did nothing. Please help. Thanks!

Solution: Sometimes, wiping the cache partition of your phone works in issues like this.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then a factory reset is highly recommended. Make sure to back up your phone data before performing this procedure.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Bluetooth Issue When Connected To Car After Lollipop Update

Problem: Hi, Ever since the 1st time Lolliop was introduced on my Galaxy Note 3, the bluetooth in my car won’t play music from the Google Play Music app on my phone.  I even tried physically plugging the phone into the car with the USB cable and it still won’t work.  At first it wouldn’t even pair with my phone, but I deleted the phone from my car and re-paired it from scratch and then at least the calls started working again.  I have a 2013 Honda CR-Z with Navigation.  My car even comes with a Text feature that allows me to view texts on my car’s navigation screen. Everything worked perfectly when my phone had KitKat, but as soon as I was “forced” to update to Lollipop, the music and the text capabilities with the car dead stopped. Just a few days ago, I had a 2nd download for an upgraded version of Lollipop.  This update actually made changes in the interface style.  I was hoping this meant that the bluetooth issues were also fixed.  But no, just like before only the phone itself pairs with the car, nothing else is recognized.  When I try to play with the audio settings on my car and I choose source: Bluetooth, it says, “Nothing Connected” or something like that, and there’s no way to select anything.  I did some research online and found there is way to “downgrade” back to KitKat, but it’s very detailed and overly technical for my knowledge level. I also tried contacting Honda to find out if I could get a fix on the car end, but that was a dead end.  So I have the following questions I hope you can answer:

  1. Are the Lollipop people even aware of this bluetooth connectivity issue? And if so, are they still working to fix it?
  2. Until that happens, is there anything else I can do besides trying to downgrade to kitkat?

Solution: It looks like there are incompatibility issues between your car system and the new Lollipop software. Since there are quite a number of people also experiencing this same issue then it’s very likely that Google already knows about this and is working to address this. The best thing to do right now is to check if your car Bluetooth system has a new firmware update and get it otherwise you should wait for Google to release a fix for this issue.

Note 3 Enable Speakerphone

Problem: Please could you help. I have a Samsung note 3.  I struggle to turn on the phone speaker so that I can speak with the phone held away from my ear.  I go to notification and locate sound. I see only 3 options. Mute, vibrate and sound. None of these turn on speaker phone. Please tell me how to turn on speaker. Thanks

Solution:  To turn on your phone speakerphone you should first make a call. Once the call is connected tap the speaker icon on your screen to turn on the speakerphone feature.

Note 3 No SIM Issue

Problem: I´ve seem most of your posts on No Sim on Galaxy note 3. yesterday my SIM Card simple “disappeared”, I get no signal from my phone company. I have tried my SIM Card on other phones and it works, also tried other companies SIM Card on my Note 3 and same problem. I went to a Samsung vendor and they said (without even looking at my phone) that the SIM reader may be busted. The strange thing is, if I take it out, it knows I have no SIM installed. I have already done the wipe data/factory reset on this post: http://thedroidguy.com/2015/04/samsung-galaxy-note-3-problems-errors-glitches-solutions-and-troubleshooting-part-66-105328#wIb14dt2HSZcF3h3.97 . Still same issue, phone is a little faster… (lol), but still no SIM Card recognized. Still running KitKat. My phone was bought in the UK but I live in Brazil. Whenever I got to available Networks and try Search I get no Carrier signal. On the network mode I´ve already tried  LTE/CDM/GSM (auto) and GSM only. Any clues? Thank you so much for your time and help.

Solution: Since you already performed a factory reset which failed to resolve the issue then this could either be a SIM reader issue or a motherboard issue. Your best option is to bring your phone to an authorized service center and have it checked.

Note 3 Not Connecting To Wi-Fi After Lollipop Update

Problem: Hi, My phone can’t connect to wifi properly ever since the systemic update on my Galaxy note 3. It’s like it can connect to it but often loose the connection to internet very quick. It’s very unstable and it’s not the internet problem because my laptop can connect to wifi  properly. Can you please tell me how to fix it? I can’t use mobile data anymore since it’s already out of the limit…. I’d really appreciate if you can answer me. Thank you so much for your help in advance.

Solution: Try deleting the Wi-Fi connection from your phone then scan for it again and connect to it. If the problem still occurs then proceed with wiping the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 3 “unfortunately, clock has stopped working” Error After Lollipop Update

Problem: Hi, I have a Samsung Galaxy Note 3 phone and installed the latest update a few days ago.  Since then, the clock application that came installed on my phone doesn’t work, I keep getting “unfortunately, clock has stopped working” error message.  I really like this application because I can set multiple alarms and it has a stopwatch option.  Please help! Let me know if you need more info. Thank you, thank you!

Solution: One of the most effective ways to resolve this issue is to clear the cache and data of the clock app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • From the General tab, tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the Clock application.
  • Tap Clear cache.
  • Tap Clear data.
  • The application cache and data is now cleared.

Note 3 Not Sending Text Messages On Wi-Fi After Lollipop Update

Problem: I have a galaxy note 3 on T-Mobile. I’ve had my phone updated to Lollipop for a month or so, and recently in the last week or so my phone has stopped sending text messages while on any WiFi network. The problem is sporadic. I can restart my device, and for the first 10-15 minutes on WiFi, my device will send messages on WiFi without any problems. But eventually it constantly fails. I have to turn off WiFi to send the messages.

Solution: Try starting your phone in Safe Mode and observe if the issue occurs.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the issue does not occur in this mode then there may be a third party app installed in your phone that is causing this problem. Find out what this app is and uninstall it.

If the problem still occurs in this mode then it’s best to perform a factory reset. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Display Does Not Turn Off During Calls After Lollipop Update

Problem: Hello, I have had my Samsung Galaxy Note 3 for almost 2 years now and I absolutely love it. Well a few days ago there was a big software update that popped up so I went ahead and updated it. There have been a few things that had changed and I have been able to figure out most of them. I haven’t however been able to figure out when I am making a phone call or receiving a call why my phone won’t black out. I am assuming it has something to do with the sensors. I have gone into my settings and the button that says (turn off screen during call/ turn on proximity sensors during call) I have clearly checked yes. I have gone through my settings and through the settings while on the line with someone And checked yes. But for some reason it still won’t shut Off the screen. It is very irritating because I am constantly hitting random buttons like the mute or call end with my cheek because it won’t shut off. If you could please help me figure out why the sensor isn’t working that would be greatly appreciated.

Solution: Reboot your phone then go back to the proximity sensor during call setting and turn it off then on. Check if the display turns off during a call. If it still does not turn off then you should consider performing a factory reset. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If after the factory reset the display still does not turn off then there must be something wrong with the proximity sensor of your phone. Have this checked at an authorized service center.

Note 3 Headphones Cannot Take Calls

Problem: Hey TDG, I’m so happy I found your blog and it seems like you know your way around with these devices. Thank you for helping the rest of us. I’ve my Galaxy Note 3 for almost a year and a half. Had no problem with it until yesterday and I find it really annoying. I use my headphones a lot – while driving or even at work. Yesterday, as I was working on an assignment, I had my music on for about 2 hours and all the controllers on my headset woke just fine. At some point, a friend called me and I wanted to pick up, but the button didn’t take the call. I unplugged the headset and picked up. Went back to my music later on. A bit after that I had another call I had to take – didn’t pick up through the headset, so I did it through the screen, but the person on the other side couldn’t hear me through the headset, so I guess my microphone stopped working… I tried many things – cleaning the cache, closing extra apps, restarting my phone – apparently, when the headset is plugged in, there’s no longer the “headset” icon that usually stays on top of the notification bar of the screen. I started looking for an answer online, but I’m still clueless. The question is did I somehow turn my headset into simple headphones, since music is still played ok, but I can’t operate with the volume controls and the play/pause/next option, or these ones had some sort of a cable malfunction and I need to buy new ones? I remember that at some point before this all happened, my S Voice automatically switched on and I closed it while working and listening to my playlist – could have I somehow switched my controllers off?

Solution: It looks like you may already have a defective pair of headphones. You can try to use your headphones on another phone and see if the issue still persists or you can use a new pair of headphones on your phone.

Note 3 Issues After Lollipop Update

Problem: Hi, Ever since I updated to the lollipop for Android my phone has not worked well in many ways.

  1. Text messages are constantly failing
  2. Apps won’t open. Just stay on black screen
  3. Everything crashes and I have to force close them
  4. The lock screen randomly pops up
  5. Screen with go black all together and I have to take the battery out in order to restart it
  6. Will get stuck in a program and can’t use Home button to get back
  7. Won’t read my SD card which worked perfectly fine moments before the update. Either it says ‘damaged’ (which it’s not because it works in my husbands phone and the computer) or it won’t recognize it. Plus, it is contantly ‘calculating’ my phones memory space.  Can’t get it to actually tell me what’s on there.

I’m so confused and frustrated.  This update seems to be causing so many problems and I don’t even like the new look of it.  I much prefer the older version.  I know this is a crazy range of things to go wrong but if you could please help me I would really appreciate it.  Right now my phone is practically useless which is not what I paid for.  So I’m now using a device that was rendered unuable by the people who created it. I’m so not happy about this. These bugs should have been worked out before it was sent out to customers. Thank you

Solution: There’s a chance that these issues may be caused by a faulty microSD. Take it out from your phone and see if the issues still occur. If the phone still has issues then the best course of action is to perform a factory reset. This procedure eliminates the old system data from your phone that may not have been completely removed and is now causing conflicts with the new software. Make sure to back up your data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Ringer Automatically Lowers / Phone Restarts After Lollipop Update

Problem: I updated my note 3 to lollipop from kitkat. I’m facing 2 problems now. First the biggest problem is that the volume of the ringer keeps reducing automatically and due to this I miss many calls. Also the phone hangs then shuts down and restarts itself at times. Could you guide me with some solutions. Thanks

Solution: Does your phone have any sound modification apps installed that may be causing this issue? To check if this issue is caused by a third party app you should boot your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the volume of the ringer does not reduce on its own in this mode then the issue may be caused by an app. Find out what app is causing this then uninstall it.

If the issue persists then a factory reset is highly recommended. This will also resolve the issue of your phone freezing and restarting on its own. Make sure to back up your phone data first.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Screen Mirroring Not Working After Lollipop Update

Problem: Just updated to lollipop and now screen mirroring doesn’t connect with my Microsoft wireless display adapter.  It worked fine on kitkat. I’ve done a soft reset and cleared the cache per your instructions but no luck. It scans and finds my device but when trying to connect with it the tv screen goes black then comes back to to the info screen and repeats that several times until the phone stops trying to connect. Any ideas? Thanks

Solution: If clearing the cache and resetting the phone fails to resolve the issue then ty to install the ScreenMirroring Patch which is available at the Google Play Store. This app is used to resolve screen mirroring problems after a software upgrade.

Note 3 No Call Notification After Lollipop Update

Problem: Hello, I updated my NOTE 3 to 5.0 and everything works great except now when someone calls me the phone does not ring, vibrate nothing. It is driving me crazy not being able to answer these calls when they come in.

Solution: Check your phone settings and make sure that the silent mode option is not enabled.

  • Access the Notification Panel by swiping your finger from the top of the screen to the bottom.
  • If the Sound icon displays as Mute, then touch it to change it to Sound or Vibrate.

Note 3 Not Remembering Wi-Fi Password After Lollipop Update

Problem: Hello, I have a SM-N9005, running on Android Lollipop 5.0. Ever since the upgrade my phone refuses to remember the passwords of any Wi-Fi even though I enter the details for them. If the phone restarts for any reason I need to enter the passwords all over again. It forgets passwords only if I restart the phone. I tried clearing the Cache by going in to (forgot the term, but with the power+volume up+ home key pressed) but that seemed to have no effect on it. Any suggestions? Also, long pressing the home and clearing the programs doesn’t seem to clear all the running programs, if I press the home key again, a whole host of other programs are shown as open. Why does that happen? If you’ve solved these in previous posts, just let me know where and I’ll go follow the steps. Thanks in advance.

Solution: Several other people who experienced this very same issue after updating their device to Lollipop have had success by performing a factory reset. Before proceeding with this you should make a backup of your phone data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Overheating After Lollipop Update

Problem: I have had an infrequent heating problem before downloading the Lollipop update, but since the update my phone seems to always be warm, if not downright hot. I just updated last night and the phone has shut down three times due to overheating. I’ve stopped running apps, cleared cache, etc. without results. I also have an antivirus/security app that now keeps popping up with a notification that it “unfortunately has stopped”.  I stopped that app, but since it is a security app. I am concerned about uninstalling it and reinstalling it.

Solution: The first thing that you should do is to start your phone in Safe Mode then make sure that Wi-Fi, mobile data, Bluetooth, and GPS are turned off.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If your phone does not overheat in Safe mode then the issue may be caused by a third party app. You should find out what app this is and uninstall it. You should start with the security app installed in your phone.

If however the issue still persists then a factory reset is highly recommended. Make sure to back up your phone data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Won’t Connect To Kies After Phone Dropped

Problem: Hi there, I came across your site from google. I have a Samsung Note 3 and desperately need help. I recently dropped it to the floor and the screen did not show anything and my phone couldn’t ring (calls would go directly to my vm). But when pressing the power button, the phone still vibrated once just like when the Samsung logo shows up and the green light went solid for a few seconds shortly after that. Other than that, I couldn’t see anything. Now I just want to back up the photos I have in the phone and then get a new phone. But I was told without being able to swipe my pattern to unlock the phone, I won’t be able to use Kies to back up data at all. And I tried connecting with Kies as well and it always said no connection. What should I do? How could I back up my photos?

Solution: If you have activated the automatic syncing of your photos to your Google Photos account then your photos will be available online. If you haven’t activated this feature then the best way to back up your phone photos is to have the display of your phone fixed as this may have been damaged during the drop. Once you get this fixed and the phone turns on normally you will be able to back up your photos.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.