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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 54]

Welcome to the 54th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. This phone which was released in August of 2012 is surprisingly still being used by quite a number of people today. This may be due in part to a combination of impressive hardware specs and nice design.

samsung galaxy note 2

Originally running on Android Jelly Bean, it’s possible that an official Lollipop update will be arriving for this model. It was previously announced that the latest Android update will make its way to this phone however recent reports indicate that Samsung has yet to start on the software development.

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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Note 2 “Unfortunately, Contacts has stopped” Error

Problem: I have a Samsung Galaxy Note 2 (Jellybean v 4.3). I looked through the list of problems, but I couldn’t find one regarding my phone app which keeps closing on me. I bought my phone through T-Mobile, but I had purchased it without any contract to the carrier. I never used their services, using the phone pretty much like a tablet. It came with a SIM card, but I had never activated it, nor did I ever lodge it into my phone. Now, 2 years later, I am trying to use a Japanese SIM card, but I am unable to unlock my phone, and when I try to type in the numbers to access the service menu, it closes down saying “Unfortunately, Contacts has stopped”. I’m not sure if I can even unlock my phone at this point or what I should do. Please advise if it’s possible to unlock my phone or if purchasing an unlock code is possible. Thank you!

Solution: If you bought your phone from T-Mobile then chances are it is locked to that network. If you are trying to access the service menu and you get the “Unfortunately, Contacts has stopped” you should first try to clear the cache and data of the contacts app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Contacts application.
  • Tap Clear cache.
  • Tap Clear data.
  • The application cache and data is now cleared.

If the error message still appears then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

There are several ways to unlock you Note 2 and the safest is to purchase an unlock code. If you want to tinker with your device then you can also unlock it yourself following the instructions listed below.

For this to work your phone has to be locked and it should be running on Android Jelly Bean 4.1 or higher.

  • On the Samsung Galaxy Note 2, launch the phone app and dial the following keys: *#197328640#
  • From the Main Menu, navigate to [1] UMTS > [1]Debug Screen > [8] Phone Control > [6] Network Lock > Options.
  • In the Options screen, choose [3] Perso SHA256 OFF. After choosing this option, wait for 30 seconds.
  • Now go back one step by pressing the Menu button and then select Back once. You should now be in [6] Network Lock.
  • Choose [4]NW Lock NV Data INITIALLIZ. After that, wait for a minute.
  • After a minute, reboot your Galaxy Note 2.
  • Your phone should now be carrier unlocked and ready for any SIM card to be used

Note 2 Not Charging Completely

Problem: I leave my phone on charger all night and it only charges to 75% or less. I have tried 2 different chargers. The lighting bolt comes on when I plug it in so the phone thinks it is charging. Is it possible I have a bad battery? or is it something else. thanks

Solution: It’s possible that you may already have a faulty battery. Before replacing the battery try to perform the following troubleshooting steps below.

Reboot phone then check the charging status

  • Turn off phone
  • Take out the battery
  • Press and hold the power button for a minute
  • Reinsert the battery
  • Turn on the phone

If the problem still persists then get a new battery.

Note 2 No Software Updates

Problem: I have a Galaxy Note 2 and I can’t update the operating system. I think this is due to my having Net 10, but I was wondering if you all have any suggestions on how I could update it.

Solution: If you are not getting any software update notifications OTA then another option is to use Kies. Make sure that you have Kies installed in your computer. If you don’t have this software then download it from the Samsung website.

  • Connect your device to your computer using the USB cable. Firmware upgrades are available only when you connect your device via USB.
  • Open Kies. When a new version of firmware is available, you will see a notice on the Basic information tab.
  • Click Firmware upgrade to start the upgrade process.
  • You will be taken through the backup process to preserve all of your data.

Note 2 Charges Slowly / Battery Drains Fast

Problem: My samsung galaxy note 2 is taking a lot of time while charging and moreover when I am not using the phone then also the battery drains very fast.

Solution: It looks like this may already be a battery related issue. Try getting a new battery and use it on your phone. It’s very likely that the problem will disappear with the installation of a new battery.

Note 2 Stuck At Boot Logo After Charging Overnight

Problem: My Samsung Galaxy Note 2 was fine and no problem until last night. I charged my phone as usually and go to sleep. But when I woke up this morning, I found out my Note 2 freeze and the screen with the title “Samsung Galaxy Note II GT-N7100”. I already tried to pull out the battery and when I turn it on again it still the same. So I turn it off and I tried to charged it but the battery charge picture didn’t come out (the green one). I also tried to hard reset, push and hold together power button, home button and volume up button and all the step but when it restart, it still freeze. What’s the problem? ur help will be much appreciated.

Solution: It looks like this issue may be caused by a corrupt software. Try taking out the battery again (take out the microSD as well if your phone has one installed)  then press and hold the power button for at least a minute. This clears out any temporary data in your phone RAM that may be causing this problem. Reinsert the battery then try turning on your phone.

If the issue persists then try wiping the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

As a last resort you should consider doing a factory reset. Make sure that you have previously backed up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Resets When Bluetooth Activated From Notification Panel

Problem: Hi there, I have a problem with my Note 2. Whenever i click Bluetooth toggle in notification panel it’s always give reboot.  It’s fine if i turn on Bluetooth in setting.  Don’t know why cause i never faced this problem before even though I’m on Custom ROM for the last 10 months. Or could you tell me where’s Bluetooth related directory in system?

Solution: It looks like this may be a ROM related issue. Try getting the latest version of the custom ROM your phone is using and reflash it. The version you are using may have bugs that’s causing this problem.

Note 2 Messages Not Displayed In Order

Problem: I have the Samsung Note 2. About 4 months ago, my messages that I sent go above the last message received instead of below it. Then, when they reply back to me, it stacks on top of my last sent message. I have looked for numerous settings to fix this, but cannot find a solution!

Solution: This may be caused by a glitch in the messaging app. Try clearing the cache and data of your phone’s stock messaging app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Contacts application.
  • Tap Clear cache.
  • Tap Clear data.
  • The application cache and data is now cleared.

If the problem persists then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Can’t Make Calls After Charger Port Replacement

Problem: I have a galaxy note 2 through at&t. All of a sudden it wouldn’t charge. So I have had this phone for a while and I know a little about working on it. So I purchased a new charge port and installed it . Simple right. Well after that the phone charges fantastic but now it says out of service area when I try to make a call. Can’t receive calls either the phone never rings. It will show up if a voicemail is left but I can’t call from the phone to even check it. I can send and receive texts all day and use the internet and data no problems. But it will not make a call what so ever. Any suggestions on what might have happened?

Solution: Try placing back your old charger port. If you can make a call with it then there’s a possibility that the new charger port may have a problem or it is intended for a different Note 2 variant.

If you still can’t make a call using the old charger port then this may already be a motherboard related problem. Your best option is to bring your phone to an authorized service center and have it checked.

Note 2 Camera / Gallery Responds Slowly

Problem: Anytime I use the camera app that came preloaded (I am the original owner and have had phone almost 2 years) the app crashes.  It does capture the picture but I have to wait for the phone to reboot and then go to the gallery which is very slow to respond to see the picture.  This happens with every photo I take.  I cannot take several in a row, or see a photo right after I take it.  Of course by this time if the photo taken isn’t good the moment is gone as is the opportunity to capture another photo.

Solution:  Your phone may already have a lot of cached data which is causing this lag issue. Try wiping the cache partition of your phone and see if this helps resolve the problem.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then go ahead and back up your phone data then perform factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Stuck In Download Mode

Problem: First of all i’d like to thank You for the untold services im sure im gunna need….. I mistakenly bought this. Used Sprit Galaxy Note 2 with Software Issues. YA we will come back to that my main concern is that…. It wont turn ON. I PLUG it in. A green battery displays and white dots running to the right displays screen turns black and red light appears in the inner upper left of phone. I press the power button green battery comes on white lights below the battery blink slowly to the right, it turns off. And again the red light appiers same place. If i hold the button down for a 6 sec. It shows samsung in white w/purple sweirly thing then samsung galaxy in white and yellow graphics then green battery and then red light When the light turns green i come to a page that asks if i want to _______ (something) CO then a list at the top left hand corner the first words in red the others in white below it says ODIN MODE

  • PRODUCT NAME: SPH-L900
  • CLIENT BINARY: Samsung Official
  • SYSTEM STATUS: Custom
  • Then in grey. KNOX WARRANTY VOID: 0 AP SWREV: A3

In the middle of the phone is a green android, underneath says downloading in white and green to not turn off target….. what do i do??

Solution: It looks like your phone is stuck in download mode. To resolve this issue take out the phone battery (take out the microSD as well if your phone has one) then press and hold the power button for at least a minute. Reinsert the battery (leave the microSD out) then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

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