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Samsung Galaxy S5 Problems and Questions After Lollipop Update and How To Fix Them [Part 44]

Galaxy S5 Fire -2

Since the roll out of Android 5 Lollipop for Samsung Galaxy S5, we already received hundreds, if not thousands, of emails asking us for help. Many of the issues are easy to fix while there are some that need intervention from Samsung or service providers. Needless to say, there are issues that can be fixed by following simple troubleshooting procedures. The problems I addressed in this post may seem common and could be fixed immediately. Take time to browse the page and see if your problem is among the ones I addressed here.

For those who are currently bugged by a problem or two, please visit our Samsung Galaxy S5 Troubleshooting page and find issues related to yours. Follow the troubleshooting guides and fixes we already provided. If they don’t work, then feel free to email us at [email protected] or you may post on our Facebook wall and/or Google+ page. Just remember to provide all necessary details of the problem so that we can easily assess the issue and accurately provide more information how to fix it.

Galaxy S5 Settings Has Stopped

Problem: Recently, I bought an S5 and its working great. But just this week, I encountered an error message saying “Unfortunately, Settings has stopped”. Please help! – Mark

Troubleshooting: Actually, the error message that shows on the screen could be an indication that your mobile phone’s cache partition was corrupted especially if the error popped up after an update. The Settings service takes charge of all personalizations and default settings in your phone. It is more likely a firmware issue than anything else. Wiping the cache partition is the most viable option for you right now. The procedure will delete all contents of the directory and will force the phone to create new files. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 Prompts To Insert the MicroSD Card

Problem: First, thank you for everything you do for us! You’ve saved my ‘techie’ wife and I countless hours resolving S5 issues! We both have Verizon Galaxy S5s w/ Lollipop and love them, thanks in large part to your tips.

Mine has recently developed a new problem: the SD card vanishes. Going to Settings, Storage says “mount SD card” but nothing happens. I was able to read & back up the card with my laptop with no problem. When I reinstalled it, the phone found it but not the same photo album structure. This morning I got another pop up saying to insert the card.

Any suggestions? Thanks again! — John

Troubleshooting: Hey John. We are glad to know that we, somehow, helped you fix some of the issues with you and your wife’s phone. First off, computers can read microSD cards better than smartphones that is why cards that cannot be accessed using a phone maybe read by using a laptop. In this case, your laptop is your fall back and to make data saved in the card safe, make a backup before you proceed with your troubleshooting.

Personally, I have already experienced this problem several times. I even have a microSD card that works perfectly fine with my laptop but my phone couldn’t just figure it out. Point is, this thing happens all the time and more often, the best solution is to buy a new microSD card. However, there are things you might want to try to see if you can get it to work again.

  1. After you backed up everything with your laptop, let the phone reformat the microSD card.
  2. Once reformatted and the phone can’t still detect it or if it frequently drops, then let the laptop reformat it.
  3. Use the FAT32 format when reformatting the card with the laptop.
  4. If the phone can’t still detect it, try a different microSD card to verify the device is still capable of reading from any microSD card.
  5. If the phone can read other cards, then the problem with the microSD card you’re using, otherwise, you need to have the phone checked by a technician.

Galaxy S5 Notification Bar Won’t Work After Lollipop

Problem: Hello guys, I updated my Samsung Galaxy S5 last week and for the past few days my phone is working great. But last Tuesday, I noticed that the notification bar that used to tell if I had emails, text and missed call doesn’t work. I set all the setting and rebooted my phone several times but the notification bar still not working. Please help! – Karen

Troubleshooting: Hi Karen, the recent update you did corrupted the data and caches in your device. I personally, encountered issues like this after I updated my software from Kitkat to Lollipop. The best thing you need to do is to delete the caches that the app used. The procedure will force the device to create newer and fresher files, but don’t you worry your personal files, settings and data won’t be deleted. The procedure alone can fix the issue of the device. If not, you can factory reset your phone but don’t forget to backup all your data, contacts, messages, files, etc. because they will all be deleted.

Wiping Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 Mobile Data Issue After Lollipop Update

Problem: Hi, lollipop 5.0 was installed OTA on my S5 last week and since then I have had a really annoying problem with my mobile data.

What it looks like is happening is when I go from an area where the wifi is connected to somewhere there isn’t (eg leaving the house for work), there is no mobile data available.

However if I reboot the phone, it will then pick up 4g mostly with no issues. It seems there is no push to make it search for mobile data once it leaves a wifi connection. (Turning mobile data off then on again doesn’t fix it)

I had a look at your other helpful answers but didn’t see one specific to this issue. Can you please help? I’m on EE in the UK. Many thanks, Richard.

Troubleshooting: Hey Richard. After the lollipop update, the most common problem S5 users experienced was the frequent switching between WiFi and mobile data, which may also result to fast battery drain. Yours, however, is the opposite; the phone couldn’t automatically switch between networks unless rebooted. Please try the following steps to see if the procedure can make a difference:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Make sure the checkbox next to Smart Network Switch is ticked.

If the problem remained after this, remove the battery while the phone is still on. Once the battery is out, press and hold the Power key for a minute to soft reset it. Don’t worry, all your files will be just fine. However, if soft reset still failed, then proceed with wiping the cache partition. That should fix it.

Wiping Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 Can’t Send Emails With Attachments

Problem: I am constantly finding “failed to send message” notifications in my outbox. I have tried restarting etc and when I do I find a list of emails that failed to send. I get a “network error occurred” and message failed to send notification. It occurs more often with message I am trying to send that have attachments in them. I have tried mobile network only, wifi only – both and nothing seems to fix it. I have some that have sat in the outbox for weeks and only noticed them after contacting the addressee for a reply to a message that was never sent in the first place.

I have restarted/reset tried smart switch and nothing seems to work. Sometimes after a restart they will send but I believe it is more to do with not downloading attachments. Regards, Alan.

Troubleshooting: If you can send and receive emails without attachments, then there’s nothing wrong with the settings or your internet connection. The problem is with your attachments. Please be aware there is a limit to the size of the attachment that can be sent. If they happen to be large files or pictures, I suggest you upload them online and let the recipients download them rather than send them via email.

However, if the phone failed to send the messages even without attachments, then it’s time you tried clearing off the email app and re-setup your account. If “network error occurred” continues, you need to call your service provider as it usually is an internet connection problem.

Galaxy S5 Text Messages Aren’t In Order

Problem: I have a minor issue with my Samsung Galaxy S5 for almost a week now. When I’m texting someone, the messages are not in order. I don’t have issue in sending it, but every time I can receive the message it shows above the screen or vice versa. I already hard reset my phone and it went back to normal but after a few minutes the issue comes back. HELP! — Anne

Troubleshooting: This is just a minor issue and you can fix it with simple troubleshooting steps. There’s something you need to do with the time and date of your phone. Here are the steps:

  1. From the Home Screen, tap App icon.
  2. Launch Settings.
  3. Under ‘System’ section, tap Date and Time.
  4. Make sure Automatic Date and Time, and Automatic time zone are checked.

I hope this helps.

Apps Won’t Open After Lollipop Update

Problem: Hello, I have a Samsung Galaxy S5. The issue started after I updated my phone’s software 3 days ago. After the update, my phone is perfectly fine and I played my favorite games. When I woke up in the morning, I noticed that I couldn’t open some of the apps and my favorite games also. When I tried to launch them they crash. Any suggestions will be appreciated. Thanks! — Ethan

Troubleshooting: If those apps and games were saved in the MicroSD card probably, the card was corrupted or damaged during the update. You can mount it from the phone and insert to the card adapter and have a computer read from it. If your computer can access it, backup all your important data and reformat your SD card using FAT32 format. This procedure alone can fix the problem.

However, if your computer prompts that the SD card needs to be formatted then all your data can never be recovered and you don’t have a choice but to reformat to make it usable again.

If the issue wasn’t caused by your SD card then you can try rebooting your phone and observe if the issue will be fixed. If not, you can simply wipe the cache partition of the device or proceed with the full hard reset after you backed up all your important data.

Full Hard Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Giving Out Email Errors

Problem: I went through all of your archives but can’t find an answer to my ordeal.

I bought my International Galaxy S5 phone from Amazon in September 2014. We live part-time in US and part time in the Country of Panama. Worked absolutely great in the US and Panama until a couple of weeks ago. I tried to send an email to my friend from my phone and received the following message “Error unable to send email. No private key available to sign email. Create Key?

I have never experienced this before so I called Samsung US and they told me I had to call Samsung UK. I tried that several times using the correct code in front of the number for international but get another company that is not Samsung. Tried to use the other help options offered but none worked.

Second problem I am having is one (1) of my email accounts is having issues. I will be reading emails, it will sometimes give me this error after reading a few – “unfortunately email has stopped.

I am hoping you can help me. My next option is to set my phone back to factory reset. The only problem with that is I cannot get to kies in the UK to create a backup from my phone to my laptop. Thank you, Angela.

Troubleshooting: Glitches happen all the time and this might just be one of those cases especially if it occurred out of the blue.

  1. Try to open your email app and choose Settings.
  2. Select the account you’re having problems with and enter Security Options.
  3. Now, unselect Sign all.

If the procedure above couldn’t fix the problem, you have you other option but to clear the cache and data of the email app you’re using and then set up your email account again. It works more often than not and it’s worth it. Doing so will also fix the crashes. However, in the event that it won’t work, the problem might be more of a firmware issue than anything else. Check to see if there’s an available update for your device and install it. If there’s none, then backup all your data and perform full hard reset.

Full Hard Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Stuck After Lollipop Update

Problem: Hello, as I can see there are many issues after the Lollipop update but I cant find the issue I am having. My wife’s Galaxy S5 phone is stuck on the Verizon screen (after turning it back on), there is a blue light flashing on the phone and the screen is very dim.. Please help as to what to do. — Mark

Troubleshooting: Hey Mark! If the phone got stuck immediately after the update, it’s obvious the process corrupted some of the caches and data used by the previous firmware. Clearing them often fix the problem. Taking on the safer route (for the sake of your wife’s important data and files) I suggest you try wiping the cache partition first. If that won’t work, then try booting the phone in safe mode and if it can do that successfully, backup all important data, then proceed with master reset to bring the phone back to its factory settings while bearing the latest firmware.

Wiping Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Booting in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Questions on Galaxy S5 Lollipop Update and Other Things

Questions: Hi team, I own a Samsung Galaxy S5, model is SM-G900H, using since last June’14, on a Vodafone 3G network in India. Now, I’ve a few concerns here:

  1. Any expected date, when I can expect the device getting updated by latest lollipop 5.0 by OTA.
  2. Using the 3G connection for the last few weeks. The battery is draining out very fast. Even, with 1 hour of internet usage, battery consumption getting to 40-50% by 10-12 hours.
  3. Another issue to report, calls get automatically disconnected after 1-2 mins. Not for every calls, but 2-3 calls per day. Same sim working fine on other handsets.

Any feedback or guidance? Regards, Soumya.

Answers: Apparently, the Android 5 Lollipop update for Samsung Galaxy S5 has already started rolling out in the US and other parts of the world. So, it’s just a matter of time now before your provider will roll out the update in your area. To have more accurate information about it, try calling your service provider.

As to the battery draining problem, there are several factors you need to consider. For example, how many apps are running in the background, the brightness level of the screen, etc. Besides, using mobile data consumes more battery than using WiFi. To know exactly how fast your phone drains its battery, boot it in safe mode and observe how many hours it lasts. Doing so will temporarily disable all third-party apps, so if one or two of the apps were causing the problem, you would know.

Lastly, about the dropping of some of your calls, if this happens for the same contacts, then there’s also a possibility the problem is with the people you are calling. Otherwise, you can classify it as a network-related problem. Calling your service provider will give you more insights as to why it happens.

Galaxy S5 Can’t Send Picture Messages

Problem: After I updated my Samsung Galaxy S5 and factory reset twice my phone still unable to send picture messages. Just recently, I factory reset for the third time but nothing seems to work. Can you fix it? — Jacob

Troubleshooting: Well, Jacob this issue seems like there’s something wrong with the configuration of your APN settings. This kind of problem usually occurs when you updated your software from Kitkat to lollipop. The best thing you can do is to call your service provider and double check if the configuration of your APN is correct. More often, that’s the only reason why you’re unable to send MMS/picture messages. If the issue is fixed after the procedure that I provided then, you can email us back.

Galaxy S5 Unified Daemon Has Stopped

Problem: Hi, I have this issue 2 days ago when the error message keeps on popping up saying ‘Unfortunately, Unified Daemon has stopped.’ I reboot my phone several times but the issue keeps on coming back. Please help! — Ryan

Troubleshooting: Well, Unified Daemon is a service used by Weather, News and Stock apps. Usually, Yahoo Finance, Yahoo news and Accuweather.com also utilizing this service. Aside from that, apps like; Camera, Alarm, Desk Clock, S Planner and Briefing are also using it. If the service is not working, it’s difficult to determine what the cause really is. The only procedure that I can provide is to clear the data and cache of the device. In doing so, make sure you have a stable internet connection because sometimes the issue occurs when your connection is unstable.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Unified Daemon.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Galaxy S5 Email Syncing Problem

Problem: I have a Samsung Galaxy S5 for a year now. I noticed the issue the other day when my S5 can’t receive emails every time I’m not connected with my Home Wi fi. Yesterday, when I was at work my phone doesn’t have any emails and when I was at home I received 5 email messages. How can I fix it? – Gabe

Troubleshooting: Make sure you set the sync frequency of your email properly. We cannot determine what the reason behind why your phone cannot sync your emails when you’re not connected in your Wi fi. The best thing you need to do is to make sure you did not turn off the sync option when you switched to data connection. I’ll provide the steps on how to turn on the sync option. Here’s how:

  1. From Home Screen, tap Apps.
  2. Tap Email.
  3. Touch the Menu icon.
  4. Tap Settings.
  5. Tap Manage accounts.
  6. Select the desired account.
  7. Tap Sync settings.
  8. Tap Sync schedule and select your preferred sync times.

By turning on the sync option most of the time, you may observe that you have a shorter battery life. But it’s your choice if you want to turn it on always.

Galaxy S5 Camera Issue

Problem: Hello guys, I bought my Samsung Galaxy S5 last month and its working fine. But just this week my camera isn’t working well every time I zoom in it won’t. Please help! — Logan

Troubleshooting: Provided that the phone didn’t suffer physical damage, the other possible reason of this issue is the Easy Mode option. Probably, you’re not aware of it compared to other features. Samsung designed it to allow beginner users to enjoy their S5 without having much trouble compared when you’re using those advanced features. To check if this is the issue, just go to Settings and tap Easy mode icon.

I also recommend you clear the cache and data of the camera app, it may just be a glitch or something.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Galaxy S5 Won’t Charge

Problem: I bought my Galaxy S5 2 weeks ago and I don’t have any issues. The other day I charged my S5 and it lasted the battery for almost 24 hours. Yesterday morning I charged my phone because it’s already empty but it won’t work. Until now my phone is not charging and won’t boot up. Please help! — Daniel

Troubleshooting: Hi Daniel, regarding your issue, it seems like the battery of your phone has a problem. You can use another S5 battery and try it in your phone and observe if it will charge. This procedure will help you to determine if the issue is really the battery. After doing the procedure and the issue persists then, you don’t have a choice but to call your service provider if you purchased the device from them or you can go back to the store where you purchased it and ask for a replacement if possible.

Samsung Galaxy S5 Keyboard Issues

Problem: Hi there, recently I’ve been having some problems with my Samsung galaxy S5 as it has been giving problems like the keyboard doesn’t respond well to the letter I want to touch and instead inputs a couple of random letters or when I scroll or tap apps it will glitch and not open and just go to the next page as well as some apps like Contacts or Instagram automatically shut down and the report sign comes up and also some apps close automatically as soon as I open them and each time something like this happens I have to restart my phone to get it back to normal. I just want to know whether this is fixable or there’s something I need to do or if I need a new phone.

Troubleshooting: Hi! If I get it right, you’re having some issues with your Samsung Galaxy S5 keyboard. I’m wondering if you are using the phone’s built-in (OEM) keyboard or are a different app? Because other users of the Galaxy S5 who have encountered the same problem with the built-in keyboard are also having quite similar problem as yours in which the keyboard seemed to be glitchy.

I understand that a reboot gives you a temporary relief but have you tried to check the keyboard settings already? If not, then I suggest you check it this time. To check the default keyboard settings on your Galaxy S5, go to Settings -> Language and Input -> Samsung Keyboard -> Press and Hold delay. Try to adjust or set the options (medium, short or custom) and see if it solves the problem.

Alternately, you can go and check the phone’s Settings -> Display and see if enabling the option for Increase Touch Sensitivity also works for you. Some S5 users have found this method helpful. Otherwise, proceed with the following workarounds.

What are the possible causes of this problem?

Let’s try to isolate your problem by looking into the possible causes. Among the common factors that could trigger such problem to occur on a device would include a third-party app or widget that is misbehaving. If the problem started right after you’ve downloaded or installed certain app, then try to disable or uninstall that app and see if problem stops or persists.

If the keyboard is still unresponsive after performing the aforesaid workaround, then either you try to switch over to an alternative keyboard app that is compatible for your device. One of the recommended keyboard apps that works perfectly with the Galaxy S5 is SwiftKey, available at the Play Store. This is optional though.

Your last resort would be a factory or master reset. But be sure to back up all your important files before you do so for easier recovery after the process.

If you have already done a factory reset as your last resort and the keyboard is still misbehaving without any new third-party apps installed, then it’s likely that the problem is due to a hardware fault. In this case, I recommend you contact Samsung or your carrier to escalate the issue and asked for further assistance and recommendations. Hope this helps.

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