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Samsung Galaxy S5 Problems and Errors After Lollipop Update and How To Fix Them [Part 41]

Galaxy S5 Fire -1

It has already been almost a month since Android 5.0 Lollipop update has been rolled out for the Samsung Galaxy S5 yet there are still hundreds of emails we are receiving each day related to the new firmware. Still, the most common issues are fast battery drain, constant dropping of WiFi, Google Now problem if Home button is hit. These problems have been addressed in this post, so if you previously contacted us about one of them, try to read through to find out the solution.

If you have issues with your Galaxy S5 after the most anticipated Lollipop update, feel free to share them with us via [email protected]. Don’t forget to include all necessary details so that we can accurately assess your issues and provide you appropriate solutions. You may also visit our Galaxy S5 Troubleshooting page or post on our Facebook wall and/or Google+ page.

Galaxy S5 Battery Drains Faster After Lollipop Update

Problem: I am having some seemingly common issues with my s5 since updating to Lollipop. My battery drains really quick…ie: from 100% to 93% in 10 minutes and all I’m doing is scrolling through my browsers for info on this. Also, no WiFi issues yet (knock on wood) but my data has been switching from 3g to 4G and back then 1x? A major issue is Facebook and Messenger for Facebook crash unexpectedly and Google Chrome stopped responding. I have cleared all cache, removed extra photos for room, power cycled the phone. I am skeptical of a factory reset but will if need be? Any ideas would be great as well. Thank you. — Erika

Troubleshooting: Hi Erika! We really couldn’t know for sure what’s causing the fast battery drain but we can observe. To do that, try to boot your phone in safe mode first:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

With the phone in safe mode, try to observe how fast it drains its battery. If the pace is almost the same as when it’s in normal mode, the problem might be caused by the frequent switch in signal reception. The thing about this is that it’s difficult to know if it’s a network problem or an issue with your phone. Calling tech support may give you a little insight as to what’s happening but don’t expect your provider to admit its network has issues.

Secondly, while the phone is in safe mode, observe Google Chrome, Facebook and its Messenger if they still crash. If they do, the firmware may be at fault here and perhaps it’s also the reason why the device constantly switches between 3G and 4G. Factory reset is the most viable troubleshooting procedure to do, however, if it, too, couldn’t fix these problems, firmware re-flash may be necessary but your provider’s techs should be the one to do it, or Samsung’, so as to avoid having the warranty voided.

Galaxy S5 Having Trouble Receiving Text From One Contact

Problem: I am having trouble receiving texts from one contact. I checked my blocking app, and setting and its turned off. I have also taken out my battery. Still not working. Any ideas? Thanks. — Kristen

Troubleshooting: Honestly, I don’t know your phones setup but I take your word for it that the number wasn’t included in your blocking list. We can go through all hassles of troubleshooting this issue but it’s not worth it. The most viable procedure I want you to do right now is to recreate that specific contact.

Write down all information you have about the contact and then delete it from the phone and from the account it’s synced with. Then, simply add a new account and enter all previous information. This may just fix the problem.

Galaxy S5 Can’t Stay Online Long Enough To Download An App

Problem: Hi, after sucking up all our data in a couple weeks, I turned off just about every single background running app I could see that was shown under “data usage.” Data was once again under control. But… I do need/want to go online once in a while, and I wanted to download Instagram (not sure if it is worth it), and I cannot stay online for more than a few seconds before it goes back to my homescreen. I did find a site to download Instagram without using googleplay or itunes, but I can’t stay on the site long enough to download it. So, what apps MUST I run, and for what purpose? As far as I can tell, I have not had issues with anything I have wanted to do with the phone… except get and stay online now. Thanks, Dachia.

Troubleshooting: If this problem occurred shortly after you’ve disabled apps sucking your data, then there must have been an app that messed things up for you and honestly, I don’t have any idea what it is. The most logical thing to do for now, if it were the case, is to enable those apps back.

In case the apps you disabled have nothing to do with it, then it’s a firmware issue. The mobile data cache may have been corrupted or something. To address this problem, you need to just wipe the cache partition so the phone will be forced to create new files for core services.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the procedure didn’t work, you have no other option but to perform a full hard reset. This will reset everything to their factory defaults. However, you need to backup all your data before you do it because they will all be deleted.

Full Hard Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Contacts Lack Mailing Information

Problem: I transferred my contacts from my old phone to a Galaxy S5. Phone numbers transferred but none of the mailing addresses moved over into my new contacts.

More so, there doesn’t appear to be a section for mailing addresses in any of my transferred contacts.

I can do it for new contacts but I can’t find the old information nor can I edit existing contacts. Where did the information go? Can you help? Thanks, PFJO.

Troubleshooting: I really don’t know what kind of phone your “old phone” was but it seems like there’s a little problem with the formatting of the contact information. It means that the old phone may be following a different kind of formatting which your new phone can’t decode that is why there are some information lacking.

I suggest you try to export the contacts using standard format like .vcf and import the file into your Galaxy S5. Or, you can just sync your old phone to the Google account you’re using with your S5 if possible.

Galaxy S5 Can’t Delete Photos From Gallery

Problem: When I pull up a photo, there is no delete (trash-can) icon. When I go to the … option to delete, it says the items I check will be deleted but they remain in the gallery. How can I delete them? Please help me. — Dave

Troubleshooting: Only photos saved somewhere else couldn’t be deleted especially if accounts remained synced with the phone. For example, Facebook photos that appear in the Gallery may not be deleted locally simply because they were saved in the cloud. If you don’t want these photos to appear in the gallery, you can un-sync your account and clear the cache and data or delete them through your Facebook account. That is the reason why the dust bin won’t appear.

If it happened, however, that the picture was saved locally yet the dust bin won’t appear even if it was properly selected and ready to be deleted, then don’t rely on the Gallery app. Instead, go to the directory or folder where the picture was saved and delete it from there. Remember that the Gallery app is a multimedia manager only, it will display all pictures it can successfully detect either locally or those that are saved in the cloud.

Chrome No Longer Allows Saving Of Images

Problem: Hi I’m using a Samsung Galaxy S5. All was fine but now For some reason, I suddenly can’t save images from my Chrome browser anymore. It was working just fine one minute and not the next. Here is what happens:

1) Browse website with downloadable images (i.e., Fail Blog). – under normal circumstances, if I want to save an image, I just choose “Save Image” from the pop-up menu that displays when I press and hold on a picture. It should normally automatically start the download and save it with no further action.

2) Now what is happening, is that when I bring up the menu for an image in the browser and click on “Save Image”, it a new pop-up menu called “Choose an action” is displayed. This menu lists the following selectable actions:

  • Android System
  • Camcorder
  • Sound Recorder

3) None of the actions allows me to download/save the image and I shouldn’t be prompted with this menu in the first place.

4) I’ve rebooted my phone, but unfortunately, that did not solve the issue. I haven’t installed any new application during that time or changed any phone settings. As I described earlier, it was working fine an hour before and now this.

Any ideas and comments would be greatly appreciated. Thanks. — Andrea

Troubleshooting: Hi Andrea, if it happened out of the blue without apparent reason, then it probably just a glitch. But since rebooting didn’t solve the problem, then try a different remember–reset the app to its default settings. You can do so by clearing both its cache and data.

  • From any Home screen, tap Apps.
  • Tap Settings.
  1. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  2. Swipe right to the DOWNLOADED screen.
  3. Scroll to and tap Chrome.
  4. Tap Clear cache button.
  5. Tap Clear data button, then OK.

For minor glitches, this procedure may fix it. If, however, the issue persisted after clearing both the cache and the data, then it’s time you uninstalled the app (yes, Chrome can be uninstalled because it’s considered third-party) and download a fresh copy from the Play Store.

Galaxy S5 Can’t Receive Emails When Connected To WiFi

Problem: Hi, could you please help? Last night I updated my Samsung S5 and now my emails don’t receive if I’m in a wifi area, as soon as I go out of one they all come in. Thanks. — David

Troubleshooting: David, it means that your phone cannot get good internet connection if connected to a WiFi network. So, the first thing you should do is troubleshoot your WiFi network if possible. If not, try connecting to other networks to see if your phone can still have a decent connection using WiFi. It’s obvious, though, that your phone can connect successfully to mobile data networks. That’s the reason why emails come in whenever you’re outside WiFi hotspot.

You may also delete all detected WiFi networks and let the phone scan for them, then reconnect.

Download Galaxy S5 Back To KitKat

Question: Good morning Gentlemen, I have just recently upgraded my T-mobile S5 to Lollipop and I am having all sort of issues from the wallpaper suddenly disappearing, the battery not lasting as long as it used to, my MMS messages not downloading and the phone simply crashing. I was unable to find all the different part of you wrote talking about all the problems and glitches from Lollipop. At this point I am thinking of downgrading back to Kitkat. Is that even possible?

Thank you for your help — Mr. Dovelle

Answer: Mr. Dovelle, it’s possible that you roll back to the previous version of Android, however, the process would have to be manual. Meaning, you will download the previous firmware and install it to your phone using a flashing tool and in so doing, you will void the warranty during the process. Since you are having multiple problems with your phone after the update, I would simply suggest you backup your data and perform full hard reset instead of rolling back to KitKat; it’s easier and safer.

Full Hard Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Multiple Service Issues With Galaxy S5 After Lollipop

Problems: Hello, I just recently updated my galaxy S5 to the lollipop 5.0 and have found some really frustrating bugs that need to be fixed please. First when I try to update the weather on my phone through the weather widget, it keeps saying service not available right now even though my GPS is on and I have 4 bars of service. Second, when I turn music say through Pandora Internet Radio the phone will randomly stop in the middle of a song and I have to skip it and this happens about 4 or 5 times in a row. Lastly, I don’t know what could be the source of this but my phone loses so much power between the time I wale up and fall asleep, I literally have no apps or other things running during the day because im in school. I honestly don’t understand how that could happen. I just woke up 15 minutes ago and my phone was at 100% and now at 93% and I have been on my phone just for this email message. What gives? Please fix these bugs it’s really really annoying when yor supposed smart phone doesn’t work… more like dumb phone at this point. Thank you. — James

Troubleshooting: Apparently the recent update messed up some of the services, so the first thing I want you to try is to wipe the cache partition to rule out the possibility that it’s just a cache-related issue.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

The next thing you need to do is the problems persisted after wiping the cache partition is to uninstall the third-party apps that have issues and download fresh copies from the Play Store but don’t forget to clear both the cache and the data first.

About the battery issue, try to check if the phone keeps switching between WiFi and mobile data networks. If so, try to uncheck the Smart Network Switch option or simply disable mobile data. And if the problem persists, factory reset is the most viable procedure.

Galaxy S5 Contacts Problem After Lollipop Update

Problem: Hello! Thank you for this website. It’s been really useful. I need help. My Samsung S5 firmware was upgraded to Lollipop few days. I’ve resolved other bug issues, but I can’t find a solution to my missing contact list. When I go to Contacts, all names and numbers are still there. However only numbers, no names, appear when:

– there are incoming calls.

– text messages

– call logs

And these are numbers already in my Contact list. Really need your expertise with this very annoying issue. I no longer know who’s calling! Thanks a mill! Warm regards, Diana.

Troubleshooting: Contacts won’t display the basic information even if they’re already saved in the phone if there are duplicates. So, either you delete those duplicates or just merge them

Galaxy S5 Creates Buzzing Sound

Problem: Hey droid guy. The problem with my S5 is that anytime I tap the screen or turn the screen on/off, I get static sounds buzzing throughout the phone. The only time it doesn’t seem to do that is when I’m typing. It’s really weird when I’m out in public using my phone and static is just buzzing really loud. Can you help me with my problem? — Miles

Troubleshooting: Try to check the Liquid Damage Indicator (LDI) to see if the phone suffered from liquid damage. If so, then that’s the reason why it’s making the buzzing sound. General cleanup is necessary to get this problem fixed. However, if the phone hasn’t been damaged by liquid, the speaker might be to blame. Since it’s a hardware issue, I suggest you have a tech take a look at it.

Home Button Pulls Up Google Now After Lollipop

Problem: Hello, ever since I updated my S5 to Lollipop when I touch the home button it takes me to the Google Now Screen. The only way I can get off this screen is by touching the multi app button and closing out all of the apps. Is there anyway you can help me with this issue? Thanks in advance. — Diamond

Troubleshooting: Soft reset is necessary to fix this issue. Just remove it’s battery and press and hold the power key for a minute. Place the battery back in and Google Now issue should be fixed after this.

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