,

Samsung Galaxy S4 Problems, Errors, Solutions and Troubleshooting Guides [Part 69]

Welcome to the 69th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. In our previous post regarding this model we were able to tackle some issues our readers faced after they upgraded the phone software to Android Lollipop. In this latest installment, we will tackle more Lollipop issues as well as others not related to the upgrade process.

OLYMPUS DIGITAL CAMERA

If you own a Galaxy S4 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Does Not Turn On After Freezing

Problem: A friend of mine has had his Samsung Galaxy S4 for 2 years and got it used. He was recently on a trip out of the country. While charging his phone in the airport he noticed it responding slowly. Then it completely froze and has not come back on since. He had all of his pictures on there from his trip. Do you have any suggestions for how he could fix this and possibly how he could fix it without loosing his picture? Thank you.

Solution: A factory reset is definitely out of the question since this will delete the photos stored in the phone. Try to perform the following troubleshooting steps below. Proceed to the next steps if the issue remains unresolved.

Restart the phone

  • Take out the battery
  • Take out the microSD card if it has one installed
  • Press and hold the power button for at least 3 minutes
  • Replace the battery (leave the microSD out)
  • Turn on the phone.

Wipe Cache Partition

  • Take out the battery then reinstall it.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the problem persists then try connecting your phone to a computer running on Kies. If the phone can be detected then proceed with backing up its data (photos, videos, files, etc.)

Once the backup has been made you can proceed with resetting the phone to its original factory settings.

S4 Missing Home Screen Google Search Box

Problem: Hi guys this morning  I installed the update for Android into my Samsung Galaxy  S4 and the Google search box on the  home screen  has now vanished.  Any ideas on how to get it back would be much appreciated.

Solution: Try to restart your phone and see if the Google search box reappears. If the issue persists then back up your phone data and perform a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Wi-Fi Does Not Stay On

Problem: Hello, Every time I restart my Samsung Galaxy S4 or turn it off at night and turn it on in the morning the Wi-Fi is turned off.  How do I get the Wi-Fi to stay on?

Solution: Check your Wi-Fi settings and make sure that the option to Keep Wi-Fi on during Sleep is enabled. This prevents the Wi-Fi from turning off when the phone is idle.

  • Press the Menu button.
  • Go to Settings.
  • Tap Wi-Fi.
  • Press the Menu button again.
  • Select Advanced.
  • Choose Keep Wi-Fi On During Sleep.
  • Tap the radio button to Always.

S4 Files Missing

Problem: Hey there, I have a Samsung Galaxy S4 Active Global Unlocked phone that has been working great until two days ago. The phone died while in the middle of loading a bunch of pictures to a shared photo album in one of the apps I have called Line. When I turned the phone on the next day and tried to unlock it with the pattern I have the phone froze after only accepting 2 dots. If I turn the screen off and back on it does the exact same thing every time. I have tried resetting the phone multiple times, and I have also tried rebooting into safe mode. Even in safe mode I get the same results. This wouldn’t be super alarming except when I tried to plug the phone into my computer to be able to pull all of the photos off of it so I wouldn’t lose them all when I did a factory reset, the computer recognized the device, but when I opened the folder to view the device it was empty. No system folders or files of any kind… I am at a loss here. No idea what I can do, and I really really don’t want to lose all of the pictures that I have on the device that weren’t saved to the memory card. There are thousands of them. Any ideas? And if all else fails, is there any way to get the hard drive out of the phone and plugged into a computer without corrupting all of the data on it? It has to still have stuff on it cause I am able to see some of the apps start up when the phone comes on. Thanks.

Solution: Try to connect your phone to a computer running on Kies then perform the backup.

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • If necessary, click Data backup.
  • Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
  • Click Complete when the backup is finished.

Once you have finished backing up your phone data you can proceed with the factory reset.

S4 Random Pop Up Update Notice

Problem: I have a Samsung Galaxy S4. My phone gives me random pop up messages saying i need to update my adroid software. So I click on update now and it says I have to be connected to wifi to do so and takes me to the wifi selection screen (I am already connected to wifi before I select to update the software). So I tried to unconnect from my wifi to reconnect but when I do that the update goes away so i cannot update it. After a few months of this, I started getting random messages again but it took me to internet browser to a website thay says i need to update my software. However, I did not click on anything because I am afraid it could be a virus. I still get the browser messages at random times throughout the day.

Solution: This isn’t the way updates are being pushed to your phone. Chances are this is caused by a third party app installed in your phone (most likely a free app). To check if this is the case then start your phone in Safe Mode then check if the pop ups still appear.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the update pop ups does not appear then chances are this is caused by an app installed in your phone. Find out what this app is and uninstall it.

You should also wipe the cache partition of your phone after deleting the app.

  • Turn off the phone.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

S4 Keeps On Rebooting

Problem: Why does my Galaxy S4 keep turning off? For the past few days now, my Galaxy S4 keeps on randomly turning off! Literally just now, my battery was at about 75% and it turned off. It then tries to reboot but turns off and loops like that until I put it on charge. Previously, my battery was again at about 60%, it turned off, rebooted and charged from 0% instead! Because of this, my battery probably lasts me about 4 hours at the very most. I read somewhere if I recently downloaded any apps, I should try uninstalling them to see if that makes a difference but it’s still doing this. I’ve had this phone for about 2 months now. The last thing I want to do is a factory reset but will that even make a difference? Also.i tried replacing my battery with a new one but still the same .. my phone keeps on rebooting until i connect to charger Please help me out

Solution: The first thing that you should do is to determine if this issue is caused by a glitch in the phone software. This can only be done by doing a factory reset so you have to decide if you want to do this or not. If you decide to do a factory reset then back up your data first.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue persists then this issue is most likely caused by a faulty hardware. You should bring your phone to an authorized service center for checking.

S4 Not Getting Updates

Problem: I purchased my s4 in may 2013. It was not from the official retailers. I haven’t received any updates since 4.2.2. The 4.2.2 update was when I bought the phone. Can you help me get the updates…  Thx.

Solution: If your phone isn’t getting any software updates OTA then another method to do so is by using Kies.

  • Download and install the official Samsung Kies software.
  • Once you have installed Kies to your computer start it up.
  • Connect your phone to your computer with the USB cable.
  • If this is the first time you connect your phone to the computer, give it a couple of minutes to install the necessary drivers and connect.
  • If any updates are available a pop up will appear. Click update and hit confirm once you have read the caution statements.
  • Hit the start upgrade button.
  • All that is left for you to do is wait until the update is complete and hit confirm to finish the installation.

S4 Not Connecting To 4G LTE

Problem: Hello I have a s4 that is unlocked from sprint and I have it on t mobile now everything is working fine with the exception on my Internet it went from 4 g lte  to 3 g is there anyway to get my modem driver back to were  it is back to 4G lte ?the phone is rooted and I have superuser su  on the phone. Please help and please don’t tell me to go back to full factory reset. My contact is up with sprint.

Solution: Try checking on your phone network mode and see if LTE/GSM/WCDMA (auto connect) is checked.

  • From Home Screen tap the Settings button
  • Select More Settings
  • Go to Mobile networks and select Network mode.
  • Check the box for LTE/GSM/WCDMA (auto-mode).

You should also check the APN settings of your phone and compare it with the T-Mobile settings.

  • Open the Settings.
  • Select Wireless & networks
  • Select Mobile Networks.
  • Select Access Point Names.

Tap on the T-Mobile APN and check the settings. You can get the correct T-Mobile APN settings from their website.

S4 Can’t Make A Call

Problem: Hi, I am currently using the Samsung S4 but whenever I try making a phome call the phone makes a small beep sound then just goes back to the main screen.  I don’t know how to fix this. I would appreciate your help.

Solution: Try restarting your phone and see if this resolves the issue. If it the issue persists then try inserting a different SIM in your phone and try making a call. If the call pushes through then the issue may be with your SIM.

If the problem is still the same while using another SIM then this is most likely a phone related issue. To resolve this try wiping the cache partition first.

  • Turn off the phone.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the problem is still the same then back up your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If after the factory reset you are still experiencing the same problem then this may already be hardware related. You should bring the phone to an authorized service center for checking.

S4 Facebook/ WhatsApp Does Not Follow Phone Notification Settings

Problem: Hi, I’ve posted and searched a lot online but see no real answer to this issue – could you help? (S4 i9505 BTU firmware 5.0.1) I use both Facebook Messenger and WhatsApp a lot all day, and I’m constantly switching notification profiles on my phone, too, from silent to ringer, ringer to vibrate, vibrate to ringer, etc. and most – all other – apps seem to respect this. That is, Gmail will ping in ringer mode, vibrate only in vibrate mode, and be silent in silent. Whatsapp and FB Messenger, however, seem to expect users to go into each app separately, go into settings, notifications, and toggle vibrate on or off, every time we want to turn on or off vibrate – they do not pick up on the face that my phone is in ringer or silent mode, they stick to their internal settings. To me this seems crazy, as I either have to change each app every time time, or put up with each vibrating for every single message and disturbing those around me, or miss notifications. Any ideas why this is and what I can do about it? Thanks in advance, what a great site and service you run!

Solution: This is an app related issue. Have you tried uninstalling the Facebook and WhatsApp app then download both again from the Google Play Store? This allows you to get the latest version of both apps which should have this issue fixed. If the issue remains then you will have to wait for an update from the app developers to fix this bug.

S4 Stuck In Boot Logo After Factory Reset

Problem: Guys, my Samsung s4 has been having a very bad unstable Internet signal problems and in an attempt to ratify it l just decided to reset to factory, now it only shows Samsung Galaxy Welcomes you and can’t get to the home screen,the last stop is : Back   Next  Scan  Advanced When you click on Next nothing happens so for the past two days l can’t use my phone, my question is what’s the problem? Any solution? Thanks

Solution: Try doing a factory reset again but this time do it without any SIM or microSD card installed in your phone. There are instances when a faulty microSD card can cause a phone to get stuck on the boot up logo and this may be what’s happening in your case.

S4 Question On Deleting Cache

Problem: Hello Droid Guy, I have a question about my system memory. I have a Verizon S4 SCH-I545 with Android 4.4.2. My total system storage is 16GB with 13.44GB used. All the apps that can be moved to SD are so. I clean my cache. Looking through the file manager I have noticed that I have 1.3 GB in this folder (storage/emulated/0/android/data/com.box.android/180391576/cache/dl_cache).  There is 76 large named files in the folder. Since it’s, Cache can I delete them or just the old files. I know I can download some cache cleaners, but I can’t determine if any will clean this problem. I don’t want to install and delete several since they leave trails which makes the problem worse. I have been reading your posts for quite a while and don’t recall reading about this. I have done some Google searches on this and I have come up empty handed. I’m sure I have left out some details so please ask questions. I do thank you in advance and hope I haven’t stumped you.

Solution: The best and safest way to clear out the cache data of your phone is wiping the cache partition using the hardware keys of your phone. This way, you can be assured that no important data is included in the deletion process.

  • Turn off the phone.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

S4 Freezes When Deleting Text Messages

Problem: Can you possibly help me? I am trying to delete HUGE threads in my messaging conversations list, and it gets stuck and will not delete. Messaging locks up and I have to reboot to get back to texting access. I have 7 or 8 threads with THOUSANDS of messages that are slowing everything down. I appreciate any ideas you may have. Thank you!!!!!

Solution: Try starting your phone in Safe Mode then delete your messages in this mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the messages app still freezes when you delete the message thread then try to give it some time as it may take some time to delete the thousands of messages.

I suggest you do this procedure when you are about to sleep at night then check on your phone in the morning.

S4 Sound Issues

Problem: My S4 has model number SGH I337 runs on Android 4.4.2. I’m having some issues with the sound. Most of the time the sound just refuses to come. But then it comes when I restart it. It keeps happening. By the sound not coming I mean media sound not working. I can’t hear a thing when I play music. Sometimes the sound comes but it’s too low even with the volume up. Please help me.

Solution: You will have to do a factory reset to eliminate the possibility of this being a software related problem. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If your phone still has sound issues after the factory reset then this may already be caused by a faulty hardware. Bring your phone to an authorized service center for checking.

S4 Hangouts Has Stopped Error

Problem: Hi guys since a month or so my s4 keeps poping windows saying that my hangouts have stopped. What does it does beside being annoying? I have no idea. Anyway if you could send me the path to fix it I would be grateful.

Solution: To resolve this issue you need to clear the cache and data of the Hangouts app. After this procedure you will need to sign in again.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap the Hangouts application.
  • Tap Clear cache.
  • Yap Clear data
  • You’ve now cleared the application cache and data.

S4 Keeps On Crashing After Lollipop

Problem: Hi Team, I am facing various problems ever since i upgraded my phone to 5.1 lollipop. every app crashes be it music player, browsing internet or Facebook and even at times it restarts when stuck on a specific app. I have tried factory reset almost 5-6 times. Have taken to Samsung service center too but no relief. Please suggest i feel like throwing it out from the window.

Solution: If the problem still persists even if you have already performed a factory reset then you should try using an older software version on your phone and see if the crashing issue still occurs. To do this you will to flash previous software of your phone using a software called Odin installed in your computer. Instructions on how to go about this can be found at several of the popular Android forums online.

S4 Crashes When Taking Photos In HDR Mode

Problem: Hi , I am using Samsung Galaxy s4 . It is great , but I have a problem with the camera (HDR mode).Whenever I Capture pictures in HDR mode the phone Crashes and does not start-up until I connect it with the charger . If possible please help me with this problem . Thank You .

Solution: Try clearing the cache and data of your phone camera app as I suspect it is just some corrupt temporary data that is causing this to happen.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap the Camera application.
  • Tap Clear cache.
  • Yap Clear data
  • You’ve now cleared the application cache and data.

S4 How To Undo Negative Screen

Problem: I recently changed my screen to negative color. I don’t remember how to undo this action?

Solution: Just go to Settings then choose Accessibility. From here just disable the Negative Colors feature using the switch.

S4 TouchWiz Stopped Working/ Apps Missing From Home Screen After Lollipop Update

Problem: Hi, was wondering if you could help me. I updated my os today to lollipop on my galaxy s4 and I’ve had nothing but problems since, most notably the touch wiz has stopped working and all my apps have disappeared  off of my home screen. Any advice would be appreciated.

Solution: Try to restart your phone and see if the issue gets resolved. If not then back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Not getting Calls/ Messages On Time

Problem: Hi, really hope you can help. Having issues with my other halves Samsung Galaxy S4 which she purchased about a year ago on contract from 3. First I would add that the signal at our house is poor and we have a booster box from 3 to combat that which gives us full signal in the house through the Internet. Am I right in thinking that if I was away from home and had just basic signal, no 3G I would not be able to get through to her if she was at home. using the Internet provided signal? She keeps having issues where her phone displays as having full signal but when I try to call her I can’t get through, I get silence on line for 10 seconds and then voicemail, so it’s as if it can’t find her phone. Sometimes this happens with messages too. Through the default messaging apps I will txt her, she will have signal all day and then when I get in she won’t have received the message. This does not happen all the time, it is intermittent, maybe 1-2 a fortnight but of course very frustrating. Also I should add it does also happen when she is not at home.and when she is out and about with full signal, but not as often. Any help you can give would be great! Thanks.

Solution: The first thing to do is to restart the phone then wipe its cache partition. This does two things which can help in this situation. First, it re-establishes the phone connection to the network and second, it clears out any temporary data stored in the phone that may be causing the problem.

  • Turn off the phone.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the problem persists then try to go to an area where the signal is good without the use of the booster. If the phone can get calls normally and text messages arrive on time then this may be a coverage related issue of the booster box. You will have to contact your network regarding this.

Regarding your question of you being out of your house without any 3G signal you will still be able to contact your wife since the network can transfer the communication you sent using a GSM signal to your wife using a 3G signal.

S4 Wi-Fi Does Not Turn On

Problem: My phone will not allow me to turn my wifi on I went to my settings and pushed the on button but it won’t turn on I have turned my phone off and turned it back on and when it turned back on it said that the process system wasn’t responding could this have caused my phone to not let me turn on the WiFi and if so would I have to do a factory reset its been like this for a couple of days now and also my battery drains fast and I don’t know if I should replace it with a new battery or not.

Solution: If this is a software related issue then you should definitely go ahead and do a factory reset. Make sure to back up your data before proceeding. If however the issue still remains after the factory reset then you might have a faulty hardware. If this is the case then you should bring your phone to an authorized service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.