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Samsung Galaxy S4 Problems, Errors, Solutions and Troubleshooting Guides [Part 67]

Welcome to the 67th part in our series of troubleshooting guides dedicated to the Samsung Galaxy S4.  This phone which was once the flagship model of Samsung, was launched running on Jelly Bean but now is getting the Lollipop update.

galaxy s4

In this latest installment of the series we will tackle some of the latest issues our readers are facing with this particular phone. These issues may be minor that a reboot is all it takes to fix the problem while some issues are complicated and require a series of troubleshooting steps to come to a resolution.

If you own a Galaxy S4 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

 

S4 Wrong SMS Timestamp

Problem: For some reason when people send me texts it says that they sent it 3 hours ahead of time ex: I text someone at 8:00 when they reply it says that they replied at 11:00 Help me pls.

Solution: If your phone displays the wrong time on a text message that you received then the most likely cause is an incorrect time set on your phone. To resolve this issue follow the steps listed below.

  • Go to Settings.
  • Select the More tab.
  • Proceed to Date and Time.
  • Check Automatic Date and Time to synchronize your clock with your network provider.

If the issue persists then you need to clear the cache and data of your messaging app.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap an application.
  • Tap Clear cache.
  • Tap Clear data

S4 No Service When Phone Sleeps

Problem: Hey TDG , I have had this problem with my galaxy s4 for a while now. It randomly started to not have service, it would only have service when i would use it , if i wasnt active on my phone it would stay with no service so i wouldnt recieve calls or texts unless i was actually using it. i have tried resetting the phone it didnt work and also when i would turn it off and turn it back on it would have service but when the screen locked and i stopped using it , it would lose service. My galaxy is unlocked so i can connect it to any service. Is there anything to do so i can fix this? any suggestions? Thank you have a nice day 🙂

Solution: Have you tried using another SIM to check if this is a SIM card or network related issue? If the issue persists even when using another SIM then you should try reflashing the stock firmware of your phone since the factory reset failed to resolve the issue. You need the original stock firmware of your phone as well as a software called Odin installed in your computer. Instructions on how to do the reflashing are available at most of the popular forums online. Be sure to back up your phone data first as this will be deleted in the process.

S4 Can’t Call Certain Contacts

Problem: Hello Droid Guy, I got my Samsung S4 about 2 months ago and today all of a sudden I have been unable to place calls to certain contacts. After placing the call it immediately says ‘call ended’ and when those numbers call me all they get is a busy signal.   It’s not a blocked number, in fact it’s my home phone number.   This also happens to a few other numbers I have tried, but not all of them.  Any ideas as to how to fix this? Thanks so much!

Solution:  Try to check on your phone call settings first if you have any number blocked or diverted. If the settings look good then the next thing to do is to check if a third party app is causing this issue. To do this you need to start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

When your phone is in Safe Mode try placing a call to the contacts you had a hard time calling, let them call you as well. If the issue disappears then this may be caused by a third party app. Find out what app is causing this and uninstall it.

If the issue persists then do a factory reset. Make sure to back up your data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Can’t Text Certain Contacts

Problem: My galaxy s4 has randomly stopped sending text messages to some of my contacts.  One of which is unable to text me now either. I have done a factory reset on the phone and has made no difference.  Also the screen cuts off at certain angles, it goes black with a clock on it, tilt it and the screen comes back on. Any suggestions.

Solution: Try using another SIM in your phone and see if the problem persists. If you don’t have access to another SIM then try to insert your SIM in another phone. You need to check first if the issue is with the SIM card that you are using since the factory reset failed to resolve the issue.

If the SIM card is not the problem then your other option is to reflash the stock firmware of your phone. You will need a copy of your phone firmware as well as a software called Odin installed in your computer. Instructions on how to do this are available online. Make sure to back up your data first prior to doing anything with your phone.

S4 Status Is Custom

Problem: Hi there! I just saw this site and got interested.. I just bought this samsung galaxy s4 from my friend and upon checking the device status, its custom.. whats the meaning of that? I have a samsung tab but the device status is official so I got confused.. my s4 is a not genuine? How can I bring back the device status to official.. I had a feeling also that this also affects my internet connection when using mobile data because it always loss connection most of the time.. is this problem related to that device status? My s4 is I9500.. I hope you can help me solve my problem.. thanks and more power!

Solution: Usually when a phone displays the custom status his means that it may be rooted or is using a custom ROM. Your phone is still genuine however its software has been modified. You should verify with your friend first if the phone had been rooted or is running on a custom firmware.

If your phone is running on a custom ROM and you would like to bring back the stock firmware then you will need to reflash it. Instructions on how to perform this procedure are available at most of the popular Android forums online.

S4 Does Not Turn On

Problem: Hi! My Galaxy S4 all of a sudden shut down on its own and I can’t turn it on anymore. It’s not the battery because I have tried other S4 batteries that are working fine with other S4 units. It would vibrate and show the Samsung logo but would immediately turn off on its own again. I tried to remove and put the battery back, press the buttons for hard reset/clear cache/troubleshoot, etc (followed all of the instructions on your site) but to no avail. Sometimes (hardly, actually), I could turn it on and use it for a while but after a few minutes, it would die on me again. More often than not, it wouldn’t turn on. Even when I hook it on the computer or charge it, the battery sign (when charging) doesn’t appear on the screen. What seems to be the problem? Is it a motherboard issue?  Thank you. PS. This is the first time this has happened to my phone, I hardly have any apps, and I’ve already moved all of my files to my SD card.

Solution: If you followed all of the steps on how to resolve an S4 that does not turn on from our site then chances are this may already be a hardware related problem. You should bring your phone to an authorized service center for checking.

S4 Issues After Battery Drain

Problem: Hello, I have a question I hope you can answer about my Samsung Galaxy S4. Last night my phone battery died and when I got home and plugged it in it powered back on just fine but it won’t show my contacts. It says updating contact list and has said this since last night. My messaging is also messed up. It’s saying my inbox is full and I need to delete messages but I’ve never had that message before my phone died. I deleted several threads which was fine because they were old but I also have a microSD card in my phone and its not registering I guess. I’ve taken it out and put it back in but still not working. My phone is also saying my storage space is running out. Please help me if you can!

Solution: This may be an issue caused by corrupt data. Try restarting your phone first and clearing its RAM.

  • Turn off the phone
  • Take out the battery
  • Take out the microSD
  • Press and hold the power button for at least 3 minutes
  • Reinsert the battery (leave microSD out)
  • Turn on the phone

If the problem still persists then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

S4 Won’t Charge

Problem: Hi there I’m hoping you can help. I bought a s4 in January well today it just won’t charge put the charger in get the battery symbol and that’s about it will turn on but just won’t charge can you help?

Solution: Try checking the charging port of your phone and charger if there are any dirt or lint present. If you spot any then clean it using a toothpick or toothbrush. You should also try using a different wall charger with a different USB cord to check if the problem is with your phone charger. If the problem still persists then try to restart your phone while clearing its RAM.

  • Turn off the phone
  • Take out the battery
  • Take out the microSD
  • Press and hold the power button for at least 3 minutes
  • Reinsert the battery (leave microSD out)
  • Turn on the phone
  • Connect the charger

If your phone still does not charge then you should try replacing your battery with a new one.

S4 Drops Mobile Data

Problem: Hi, I am having trouble with my Samsung Galaxy S4 dropping mobile data randomly? It was rooted when I bought it and was maybe thinking someone messed it up while rooting it? I have tried switching the network from LTE (which is recommended) to 3G and 2G but it still randomly drops the connection. If you could help that would be great!

Solution: Try to check first if this issue occurs in only one area or different areas. You may be experiencing mobile data connectivity issues due to signal or network related concerns.

If this problem occurs in different areas then it is time to check on your phone. The first thing you need to do is to restart your phone. This not only refreshes your phone but it also re-establishes its connection with the network which may improve its connectivity.

Wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the problem persists then start your phone in Safe Mode then check on your phone data connectivity.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the connection does not drop the problem may be caused by a third party app installed in your phone. Find out what this app is and uninstall it.

One final troubleshooting step that you can perform if the problem persists is to do a factory reset. Just make sure to back up your data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Slowly Deleting Photos

Problem: Samsung galaxy S4 mini slowly deleting photos. Someone told me it could be a corrupt file but I deleted all files except for the pictures and it is still doing it. Please help.

Solution: This issue usually occurs if you save photos to a microSD card. Once the SD card gets corrupted the photos can’t be accessed. You should back up whatever photos you can save from the SD card then replace this with a new one.

If you the photos are saved in your phone internal storage then you should wipe its cache partition.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

S4 Text Messages Disappearing

Problem: So to put it plainly, my text messages are disappearing. I always send my girlfriend a nice long message right before I go to bed. Recently when I’ve been sending these, my phone has been deleting them or something. I’ll send it, it will say it is sent and then satisfied, I’ll go to bed. When I wake up in the morning neither she nor I will have the message. It says I never sent a message, despite knowing exactly what time I sent the message. I can’t find it anywhere, it’s not in my inbox or anything. I didn’t send it to the wrong person. I know for sure 100% that I typed these messages and sent them and they just keep vanishing. This has happened 3 times in the past week and its really irritating me. We both have at&t, she has an iPhone 6 and I have a Galaxy s4. Searching my phone for terms specific to these messages yields no results. They don’t end up as a draft. I’d be willing to give you any information you need to help you help me. I’ve been researching for a while now and haven’t found any solutions or anybody having problems like the one I’m having. How can I fix this? How can I retrieve these messages? Is anybody else having this problem? Thanks in advance!

Solution: Here’s what you need to do. Start your mode in Safe Mode before you send a message at night.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Send out a message then go to bed. In the morning check and see if the message has indeed been sent and if traces of it is in your phone. If the issue disappears then this may be caused by a third party app installed in your phone. Find out what this app is and uninstall it.

S4 Doe Not Turn On

Problem: Hey man. i saw your website and i noticed that you help people with their phones. Getting to the chase, i need help on my Samsung Galaxy S4 Active. One day, my phone died. So i went to go charge it while it was off. i left it there for about 20 minutes and came back and it was still charging like normal at about 30%. So i left it there again and came back about 40 minutes later, i picked up the phone like normal, unplugged the charger from the wall then the phone, then i tried to turn it on and it did not come on. I plugged it up again to see if it would charge and it would not show a sign of it charging so i unplugged it, took out the battery and put it back in and still no sign of life. Then i looked on the internet to see if anything could help resolve the issue. I have tried all the things they told me to do. I pressed the power button and the volume button and the home button down for 2 minutes, i have tried to Hard Reset the phone, i have tried to hook it up to the computer but the computer did not recognize the phone because it did not even know the phone was plugged in. I have tried everything and still no luck. But i know what you are thinking, but no sir. Its not the charging port. I already changed the Charging port 2 months ago and after it stopped working, I even changed the charging port back to its old one and still nothing.

Solution: Try using a new battery on your phone and see if this solves the issue. You should also try to use a different USB cord when charging your phone since this is also the culprit in issues such as this.

S4 Work Email Not Working After Update

Problem: hello, after my S4 software was updated two weeks ago, i can’t nor receive nor send emails from my work’s email (corporate mail) but the teemail.gr (Greece) (my private email) is still working properly. when i use my tablet, to which i didn’t upgrade the software, my corporate mail works properly. i already checked the settings and were the same for the two devices.

Solution: You need to recreate your corporate email. Backup any important messages that you have from your work email and take note of its settings. Delete the email account then restart your phone. Once your phone has turned on add your corporate email account again.

S4 Can’t Send Emojis

Problem: Hello I am a owner of a Samsung galaxy s4 active. I have a problem with sending emojis whenever I send it it says message currupt change input mode to automatic I can’t find where it is though. I have the newest version of android please help me.

Solution: To change the input method to automatic open your messaging app. Go to settings (click on the three dots), then go to Text message (SMS) settings. Click on input mode then make sure that the green dot is set to automatic.

S4 Lollipop Update Question

Problem: Hello, I bought my Galaxy S5 May of 2014. I have been reading about all the problems that people are having after downloading the new Lollipop software. I have been getting the message to download it but have refused to download it because I am afraid to then experience the same problems. My question to you is it worth downloading the lollipop software or can I remain with the current kit kat software? Rosa Elena

Solution: Sooner or later your phone will upgrade from KitKat to Lollipop. It’s best if you do it now so that if you encounter any issues you can properly address them immediately. Anyway, the issues only occur in a small number of devices and they can be easily resolved.

The Lollipop update is definitely recommended for your phone since it brings several new features and improvements.

S4 Wi-Fi Turns On Randomly

Problem: Hello, I have a samsung galaxy s4. It is through Straight Talk and is on the AT&T network. My wifi keeps turning on and I have scoured the internet trying to find help. I cut it off and it stays off while I am on the phone and then when it goes to sleep and I unlock the screen it tuns on again and i have to cut it off. I have forgotten all the networks, I have unchecked all the boxes in the wifi options and have played with the sleep function and nothing works. I also cut off the location settings. I don’t have a connection opitimizer or smart mode option like most people seem to have. I have attached a picture of my wifi advanced options screen. I don’t want to have to do a hard reset if at all possible. Any help you might offer would be great.  Thank you.

Solution: This issue may be caused by a third party app installed in your phone. If you are not keen on doing a factory reset then just start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the Wi-Fi problem does not occur in this mode then it’s most likely caused by a third party app. Find out what that app is and uninstall it.

S4 “Unfortunately, MyScript Resource Manager has stopped” Error

Problem: Hello there, I seem to have a dilema with my galaxy S4. My android version is KitKat 4.4.2. I bought three Lexar 64GB 300x micro sd cards for additional storage as I watch a lot of movies and keep everything on my cards. The first card worked fine for a week. I wanted to add to it as it was not full yet and so I took it out of the phone. Loaded it with additional stuff and put it back in my phone. The phone would no longer recognize my card but my computer did. It would simply not recognize it even under settings for external storage it was not showing up so there was nothing to mount. This happened with the second card as well. After that I thought there might be compatibility issues with Lexar sd cards so I did not try the 3rd but instead used it in my digital camera where it works great without any issues or problems. I did a bit of reading on the internet and found out that Google made some limitations for the micro sd card with the release of Android 4.4.2 kitkat. The apps are not allowed to write to the card etc. So it’s limited. So I figured it’s not the cards but the OS on my phone that’s causing the problem. I did some more research and red that the work around this is to root the phone. So last night I proceeded to do just that. I rooted it and then verified that the root was successful. I restarted my phone and everything was fine. Today I red that for the sd card to work I need to edit one of the system files here is the short article: http://trendblog.net/fix-kitkat-sd-card-write-restriction/.  So I performed this to make sure that the OS had no restrictions writing and reading to the micro sd card. I rebooted the phone and all hell broke loose. The phone booted up fine but then a whole wave of: google play has stopped working, myscript resource manager has stopped, youtube has stopped, my camera does not work, all my pictures from the phone are gone, email has stopped and so on. About 10 messages in total. The phone started freezing up and became slow. I no longer have internet connection. My keyboard is not showing up so I can’t text, some apps don’t even work. So I went to the root manager and did “undo root” and then verified that the root was gone. Restarted my phone but same messages kept popping up. I finally wrote down all my important info like contacts, phone numbers etc on a piece of paper and proceeded to do a factory reset. Once that was done it asked me to input my google email if I had one. So in order to input that I need a keyboard which does show up for a second or two untill an error message appears “Unfortunatel, MyScript Resource Manager has stopped” and I cannot get beyond that. I’d really appreciate if someone would be willing to help get me through this mess. Otherwise my phone is a useless brick.

Solution: Something may have gone wrong during the rooting process or the editing of the system files. You will need to back up your phone data then reflash it stock firmware back. To do this you need a copy of the specific firmware for your phone model and a software called Odin installed in your computer. Instructions on how to do this are available at most of the popular Android forums online.

S4 Display Slow Response

Problem: Hello, I read over some or your Q&A but I didn’t see my issue…sorry if it’s already been covered. I purchased the S4 around July of 2014 and it worked flawless at my old house but since moving it has an issue where the touch screen becomes non responsive when you wake it up via the power or home button. After several trials I have found the scenario that causes the issue. My old house had very good 4G coverage and we were using a lynksis WiFi router…the new house has very weak coverage and we are using a Motorola router from the land line phone company. So I’ve found that if I leave the WiFi turned on, on the S4 that it will be “locked” during a wake up. All the buttons work but the screen doesn’t respond.  In some cases a message opens saying “Process System not responding” Close? with the options “wait” and “ok”. I have even had the phone lock up during my drive home from work when I have left WiFi turned on and go into areas with poor coverage. Sometimes it can take 3-7 minutes before the phone unlocks or power cycles on its own. I tried battery pulls, hard resets through the settings menu and factory wipe and cache clearing when you do the volume key at startup. Nothing has helped. I called Verizon and spoke to a tier 2 tech support for about 35 mins, they’re only options were to do a Samsung remote diagnostics via a link he emailed me or to swap out the phone for a re-man model…which I didn’t want. I haven’t tried the remote diagnostics yet because I wanted to see if anyone else had a solution. I have a couple other questions about the S4 but this issue is the biggest problem first. Thanks in advance, I have learned a lot from your site.

Solution: If the factory reset fails to resolve the touch screen issue then this may already be a hardware related problem. Try proceeding with the remote diagnostics and see if the cause can be spotted. If not, you may have to bring your phone to an authorized service center for checking.

S4 Freezes When Typing Text Message

Problem: Hi! I have a samsung galaxy s4! The only problem I have with my phone is that, when I receive a text message and I go to type back, it freezes.  It takes a little bit for my words to get typed into to the messaging box and it gets very annoying!  Do you have a solution to why this happens?

Solution: This may just be an app related issue. Try clearing the cache of your messaging app and see if the issue gets resolved.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap an application.
  • Tap Clear cache.

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