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Samsung Galaxy S3 Problems, Errors, Solutions and Troubleshooting Guides [Part 64]

Samsung-Galaxy-S3-Problems-56

Hello guys. This is the 64th installment of our Samsung Galaxy S3 troubleshooting series where we answer the questions sent by our readers via email or social media. For our readers who asked us if Galaxy S3 can run Android 5.0 Lollipop, yes it can but the firmware should be modified. Actually, there are already existing custom ROMs for the S3 that are based on Android 5. However, you need to have the phone rooted first.

For those who have just tuned in and currently bugged by a problem or two, feel free to email us at [email protected] and we will help you fix your problems or find answers to your questions. We, however, ask you to provide as much details as possible so that we can accurately assess your concerns and provide appropriate solutions. You may also post on our Facebook wall and/or Google+ page.

Galaxy S3 Messaging Has Stopped

Question: Hello, last day I updated my phone’s software, but after a few hours I noticed that every time I tap the messaging icon the app won’t open. I tried several times turning my phone off and on but I have no luck. However, I also noticed that there’s a notification message pop-up on the screen “Unfortunately, Messaging has stopped.” Any suggestions about my issue? Thanks! — Mark

Solution: Well, Mark we’re glad you reached out to us. However, regarding your concern, a lot of our readers also have this kind of problem after doing software update. But don’t you worry, it’s easier to fix this problem than you think. Please follow these steps:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose All tab.
  5. Scroll to and tap Messaging.
  6. Tap Force Close button first.
  7. Tap Clear Cache button.
  8. Tap Clear Data button, then OK.

After you did the procedure and the error message still persists, it’s time you wiped the cache partition.

  1. While your phone is on, simply remove the back panel and remove the battery for just a minute.
  2. Insert the battery back.
  3. Press the Volume Up, Home and Power button at the same time.
  4. When the phone vibrates, release the Power button but continue pressing the other two until the Android System Recovery screen appears.
  5. Use the down Volume button to highlight ‘wipe cache partition’ and press the Power button to select it.
  6. After doing the ‘wipe cache partition’ highlight ‘Reboot system now’ and simply press the Power button to reboot your phone.

This procedure often fixes problems like the one you currently have.

Galaxy S3 Won’t Turn On

Question: Hi team, my Samsung Galaxy S3 won’t turn on anymore, and I don’t have an idea what’s the cause of the issue. I removed the battery several times and tried to turn on but my phone won’t. Do you think this is major issue? And how can I fix it? — John

Solution: Hello John, thank you for the time you spent explaining your problem. Whether it is a major issue or not, well, I’m not really sure what’s the cause of the issue but I suspect the battery of your phone is defective. That’s often the case.

You can simply plug the charger in, and wait for about 5-10 minutes until the charging icon displays. If it’s not showing up, you can remove the battery and then press and hold the Power button. By simply doing this procedure all stored electricity from the electronic components will be discharged. After that, put back the battery and connect it to the charger and observe if the charging icon will show on the screen.

To troubleshoot further, you can also try to connect your phone to the computer and wait if the charging icon will show-up on the phone screen. If not, try using a different USB cable to rule out the possibility that the charging problem isn’t caused by a damaged or cut cord.

After doing it and the charging icon still doesn’t show on the screen, try to power it’s time to try a different battery. There’s a big chance the battery is busted and can’t hold a charge anymore. If the problem persists, however, send the phone in for repair.

Galaxy S3 Browser Can’t Open A Link

Question: Good day, I have a 2 month old Samsung Galaxy S3. I noticed the issue 2 days ago when I cannot open a link on the same web page. And it’s annoying because the error message is always showing-up telling to close the window in order to open another window. Can you fix it? — Kelly

Solution: It would have been more helpful if you included the name of the browser you’re using but since you didn’t, I would assume you’re using the stock one. The issue seems like you opened a lot of windows or tabs so that’s why your phone cannot anymore open another window. So, try to close existing windows first, then open the page again and tap on the link to see if there’s a difference.

However, if that’s not the case then probably there’s something wrong with your browser or there’s a browser glitch. Here are the steps you can follow to fix the problem:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose all tab.
  5. Scroll to and tap on the browser you’re using.
  6. Tap Force Close button first.
  7. Tap Clear Cache and then Clear Data buttons.

After doing the steps mentioned above and if you have the same issue, as a workaround, you can install a different browser from the Play Store. Or, you may perform factory reset.

Email Won’t Open in Galaxy S3

Question: Hello guys, my Galaxy S3 cannot anymore open email. I noticed this issue 2 days ago, when I attempted to open the screen it goes white and the notification will show saying email isn’t working. Aside from that issue I’m also experiencing Wi fi problem in which my phone could not connect to my home Wi fi. I’m sure that my Wi fi is perfectly fine because my other devices can easily connect without a problem. How can I fix this? More power! — Paul

Solution: Hi Mark, our team is glad about the issue that you’ve sent with us. Well, the first issue that you have seems like there’s a minor glitch in the email app you’re using. One way to address this is to re-setup your account but in order to effectively do this, clear the cache and the data first. I recommend you try this: go to Settings˃ Application Manager˃ All tab˃ Email˃ Force Close, Clear Cache, and Clear Data. Please note that following these steps may delete your settings and also the messages saved in your phone. But for now it seems like you don’t have much of a choice but to clear your cache and data.

Regarding your Wi fi issue, there’s a lot of reasons why you’re unable to connect on Wi fi. To address this problem, I recommend you to try rebooting your network devices such as your modem and router. If your phone still can’t connect on Wi fi try to go to Settings˃ Connections˃ Wi-Fi and tap the Menu key and set “Keep Wi-Fi on during sleep” to “Always.” Furthermore, don’t forget to turn Wi fi t power save mode off.

Galaxy S3 Keeps Crashing After An Update

Question: Good day team! I have a minor issue with my Samsung Galaxy S3. 2 days ago I downloaded Android firmware with version 4.3 but after a few minutes I noticed that I cannot anymore upload a video to Instagram. I suspect that my phone was bugged after the download. And just recently, every time I attempt to type on my phone it keeps on crashing. How can I fix it? Thanks! — Ryan

Solution: It seems like there’s a problem between the Instagram app and the firmware of your phone; more often, it’s compatibility issue. The best thing that you could do is to clear the cache and data of Instagram. By doing this, you may lose some of your data , so make sure to backup all your data before hitting the button. After that if you can still encounter the same issue then you can force close the app and clear the cache and data again. After doing that, and the issue persist then you can simply uninstall and reinstall the app. If the problem is with the app then the uninstalling and reinstalling can fix the issue.

However, if the same problem occurred after the reinstallation, the problem is with the firmware. Performing full hard reset is the key to the resolution of this problem:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Loss Of Audio During Calls on Galaxy S3

Question: Hello, I have an issue with my phone it started last week when I tried to make a call. However, in a first few minutes of talking to my friend my phone is working fine and all of a sudden I can hear nothing. I redialed and same thing happened, I tried it several times and the issue is happening over and over again. Is this a setting issue? Thank you! — Ethan

Solution: Hi Ethan, regarding your concern, it seems like it’s not a setting problem. However, I can help you on how to adjust your phone’s in-call volume to rule the possibility that it’s the one having a problem. Here are the steps:

  1. Open the Phone app.
  2. Tap the Menu key and select Call Settings.
  3. Choose an option that says “Use extra vol. for calls,’ make sure it’s checked.
  4. On the same screen, tap ‘ in-call sound EQ settings.’
  5. Simply tap ‘in-call EQ’ to select an equalizer.
  6. Simply select an in-call equalizer that’s best fit for you.

After adjusting your in-call equalizer try to see if the volume still drop’s while you’re calling. If the issue persists, then that’s the time you can go to the nearest authorized technician in your place for further checking of your phone. The problem may be related to the earpiece or the speaker.

Galaxy S3 Showing No SIM Card Error

Question: Hi team, I have my Galaxy S3 since last year but yesterday my phone is having an error showing on the screen No SIM Card . I turned off and on my phone but the notification remained on the screen. How can I fix it? Please help! — Mich

Solution: Well, you need to make sure that you properly inserted the SIM into the slot. After doing that, if the error message still showing on the phone screen then try to clean the receptors of the SIM card to get rid of corrosion if there’s any. However, after doing those procedures and the error message still shows up, then that’s the time to call your service provider for further verification of the SIM that you’re using. The No SIM card error means that the phone cannot, in anyway, detect the SIM card that was mounted on it. Either it was damaged or not properly mounted and there’s no contact between the connectors/receptors. If proven that the problem was the SIM card, your provider will give you a new one.

Galaxy S3 Keeps Changing The Password Of Email

Question: Good day team, for almost a week now my Galaxy S3 keeps changing the password of my email. I changed password several times a day just to keep it working. But after a few hours the issue still persist and it’s very annoying because it causes delay on my business. Do you have a fix for this? — Anne

Solution: Hi Anne, I think you have a minor issue with regards to the app that you’re using. However, many Galaxy S3 users are also experiencing the kind of issue as what you have right now. You’ve mentioned that you’ve changed your account password several times to keep your email working. As what I can see here, it seems like you need to update your email app, if possible, to avoid changing the account password every now and then.

To solve the issue, you only need to clear the cache and data of the email app that you’re using and setup your account again:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose all tab.
  5. Scroll to and tap on the email app you’re using.
  6. Tap Force Close button first.
  7. Tap Clear Cache and then Clear Data buttons.

Galaxy S3 Can’t Make / Receive Calls

Question: Hello, I have a Galaxy S3 and working great for 3 months now. Just yesterday morning my phone can’t anymore make and receive calls. I’m with straight talk since I bought my S3. I already reset the phone twice but after, my S3 still won’t make and receive calls. Please help!

Solution: This kind of issue is very common, however, you need to call your service provider for further verification of your account. And as I can see there’s nothing wrong with your phone, and there’s no point in troubleshooting if there’s a network issue. So, you can call your service provider and tell the representative what happened so he/she can on their end.

Galaxy S3 Can’t Receive Email Messages

Question: Hi, for almost a week now my Galaxy S3 can’t receive an email messages. I noticed the issue just this week when I tried to open my email from Laptop and it showed 23 messages. However, as I checked it on my phone there’s no messages receive for the whole week. By the way, I updated my phone’s software 2 weeks ago and probably this is the reason why I can’t receive an email. How can you suggest? — Mark

Solution: I agree, due to the update that you did 2 weeks ago your email app was affected. However, we will be giving you a procedure that can help fix the issue. Please note that you will lose all your settings and downloaded emails if you did this:

  1. Go back to the Home Screen.
  2. Tap the Menu key.
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen gong to the left until contents of all tab displayed.
  7. Scroll to and tap email.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.

Galaxy S3 Stuck On Samsung Logo After the Reset

Problem: Hi there, your suggestions have been great from what I’ve seen but unfortunately non have worked so let me tell you my story.

I had an S3 which I sent to my mum in Cyprus as I have upgraded to an s5 now. Apparently it was not recognising her sim card and so she took it to a cypriot phone shop to get unlocked. ( I never trust those people to unlock phone. I always go to the phone provider to do it.) She said apparently he couldn’t do it through trying because the s3 had too much security. She sent the phone bak and it was working fine as it was before I sent it off. I decided to give it to my gf here in England so I factory reset it so she could go through the start up options herself. After resetting the phone (which I did three times before sending it to Cyprus so I know it was ok) the phone reset but now it will not load past the samsung screen. It just flashes Samsung over and over again.

I tried your method of pressing the menu key repetitively beside the home key but that didn’t go into safe mode.

I then tried the up volume, home and power key and followed your instructions there too, I even tried factory reboot again via that option yet still nothing.

I’m worried the cypriot shop merchant scrambled something but surely if it returned working before I factory reset it then it should still work now?

Any ideas or do I need to take it to the shop for repair?

I hope to hear from you very soon as this is frustrating me. I lived my s3 and hate that it’s broken. Many thanks, Robin.

Troubleshooting: If the phone powers on but stuck on the logo, then it can boot up in either safe mode or recovery mode, unless the software was modified or if it’s running on a custom ROM. Please try and try booting it in recovery mode because if successful, wiping the cache partition will fix the problem:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power Try to follow the order when pressing the keys. Remember, pressing the Volume Up and Home buttons if the phone is off won’t do anything until the Power key is hit. So, basically, hit the Power key last.
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

If you can’t go into recovery mode, then it’s time you need help from a technician.

Galaxy S3 Won’t Turn On

Problem: Hey buddy, I am using a Samsung Galaxy S3 past 2 years and it was working as fine as it was when i bought it until last night.

Last night I was typing a message on my mobile and it was last 2% of the battery left when it just hung surprisingly. Out of my wit, I opened the back panel and took the battery out. When I reconnected the battery the phone showed a white screen with black strips which more or less resembles a newspaper print (black and white). I tried taking out battery again and putting it back several time but the phone shows no operation. I wish if any of u can help me out? — Shradha

Troubleshooting: First of all, make sure there’s enough battery left so, charge it first. If the usual charging sign and the red LED lights up, then the phone is fine. Once the battery is full, remove it from the compartment, and then press and hold the Power key for a minute. Place the battery back in and attempt to turn the phone on. If the screen still shows black strips, it’s a display problem. You need to have it checked by a technician.

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