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Samsung Galaxy Note 3 Problems After Lollipop Update and How To Fix Them [Part 64]

Galaxy-Note-3-Lollipop-Update-1

Samsung Galaxy Note 3 Android 5 Lollipop update has recently been rolled out and while millions of users around the world were happy to finally receive the notification, many were devastated when their device started to fail immediately after the installation. Bugs are often a part of a new firmware and then there are glitches that often come out because some data get corrupted or become obsolete. Learn how to fix these problems immediately so you can continue using your phone without interruptions.

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Must visit: Samsung Galaxy Note 3 Troubleshooting Page

Galaxy Note 3 Battery Life Shorter After Lollipop Update

Problem: Hello Droid Guy! My Samsung Galaxy Note 3 recently received the lollipop update. Everything went smooth and there is a noticeable improvement in the performance. However, one thing I also noticed is the battery life. Prior to the update, I can use the phone for more than a day before I charge it. Now, I have to charge it in the afternoon. I just can’t understand why the battery drains so fast now. Can this be fixed? — Joey

Troubleshooting: Hi Joey. This problem may have something to do with corrupt data and caches considering the fact that you just updated the phone to lollipop. Try to observe the performance of the phone, if you notice that it constantly loses connectivity or often switches from WiFi to mobile data or vice versa, then the problem can be fixed by simply turning the Smart Network Switch off under WiFi settings. If the problem remained after doing so or if the phone didn’t switch between networks, then you have no other option but to perform a full hard reset on your phone. However, you need to backup everything you don’t want to lose as all your data will be deleted during the process.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Galaxy Note 3 Camera Crashes After Lollipop Update

Problem: So my Galaxy Note 3 received the Android 5 lollipop update a couple of days ago. The installation was successful and so far, the performance of the phone improved a lot with its new interface. There’s one problem, though. The camera keeps crashing. I am positive it happened right after the update because I took a few shots prior to the notification suggesting a new update was available. Not really a techie person so I have no clue how to fix this issue. Can you help me, please? — Miranda

Troubleshooting: Almost all of app problems that occurred after an update are related to corrupt data. With new firmware installed, some data become obsolete and if the phone attempts to use them, then errors occur or some apps crash. This is one best example of it. The best thing to do is to clear both the cache and the data of the Camera. Once cleared, the phone will create newer set of caches and store fresher data files.

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Scroll down to Device manager section and tap Application manager.
  4. Scroll to the right to display contents of ALL
  5. Scroll down to find the app and tap on it.
  6. Now tap the Clear Cache
  7. Tap the Clear Data button, then OK.

Galaxy Note 3 Freezes and Lags After Lollipop Update

Problem: I was excited to receive the notification about the availability of the lollipop update for my Note 3. Out of excitement, I immediately downloaded and installed it but to my surprise, the phone started freezing and lagging after the installation. I already rebooted the device a hundred times but it didn’t fix the issue. Now, I’m very disappointed why Samsung rolled out an update that ruined my phone. My Note 3 was fine prior to the update, now it’s totally messed up that even sending a text message seems like forever because it freezes and lags all the time. If you can help me, please do. Thanks. — Jasmine

Troubleshooting: Performance issues after major update (i.e. Kitkat to Lollipop) can be traced to corrupt data and caches. The device may still be using obsolete files to run services and as a result, processes are interrupted due to incorrect file caching and inaccurate information.

Wiping Cache Partition

Doing this procedure will delete all caches prior to the update and would force the device to create new files to be used with the new firmware but it’s not a guarantee the problem will be fixed.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power
  3. When ‘GALAXY Note 3′ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

Factory Reset

After wiping the cache partition and performance problems remained, it’s time you went after the data partition where all files used by apps are stored. Doing this procedure will delete all old data that may be causing the problem:

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Tap Backup and reset and choose Factory data reset.
  4. At the bottom of the screen, touch the button Reset device.
  5. Choose Erase everything. Once all data and settings on the Note 3 have been deleted, the phone will reset and then reboot.

Can’t Send/Receive MMS After Lollipop Update

Problem: I have been waiting for the lollipop update and I was really excited when I received the notification that it was ready for download. So I did! The phone was working fine before the update but once the new firmware started running in my phone, it can no longer send picture messages. I was receiving around 5 picture messages daily from my friends but for a couple of days now I haven’t received any, which is an indication that I can’t also receive a text message with attached picture. Can you help me figure out what the problem really is? I would surely appreciate your kindness. Regards, Joanna.

Troubleshooting: Hi Joanna. The APN settings may have been messed up during the update process. I don’t know what your service provider is but you need to have the correct APN for your phone in order for the MMS service to function like it used to. So, please call your service provider and ask for the correct APN for your phone and while on the phone with the rep, have him/her walk you through editing or adding a new APN. That should work once everything is set.

Chrome Tabs Missing After Lollipop Update

Problem: Prior to the update, I can easily open new tabs using Google Chrome. However, after the update, I can no longer find new tabs. Is this the new Chrome now? It sucks. Is there a workaround to bring the Chrome back to the way it was before? Help me please. Thank you!

Troubleshooting: I think this is one of the most irritating changes after Lollipop but don’t worry, it’s not really a problem. In fact, you can set the Chrome to work like before. Just go to Chrome > Settings > then tap Merge tabs and apps > tap OK.

Galaxy Note 3 Can’t Detect MicroSD Card After Lollipop

Problem: Hi droid guy. I have a Galaxy Note 3 and it’s more than a year with me already. I never had issues with it until as of late. I received a notification that an update is available for my phone so I downloaded and installed it. The process went smooth and the phone functioned fine after the installation. To my surprise, however, when I tried accessing movies saved in my microSD card, I can’t. Many of the photos in the gallery can’t also be opened because they were saved in the card. Did the recent update cause this problem? Can you help me fix it? Thanks. — Josie

Troubleshooting: Hi Josie. We really can’t tell if it were the update that caused the problem and we also don’t know for sure the extent of the issue. So, we will take the safest procedures in troubleshooting it.

The first thing I want you to do is soft reset. Just follow these steps and see if it would make a difference:

  1. Remove the back cover and pull the battery out.
  2. Without a battery, press and hold the Power key for a minute.
  3. After 1 minute has elapsed, place the battery back in and secure it with the back cover.
  4. Now turn the phone on.

If the problem were caused by a minor glitch in the hardware or system, the soft reset will take care of it. So, try to access your microSD card. If the problem remained, try to unmount the card and re-mount it.

Next, physically unmount the microSD card, insert it to a reader and let your computer access it. If your computer won’t prompt you to reformat the card, then use the opportunity to backup all your important data. However, if the computer cannot read from it as well, then the card may have been corrupted and needs reformatting. Needless to say, you can’t do anything to save your data and that there’s no guarantee reformatting will fix the problem. There’s a possibility the card is already damaged. Of course, you are not going to find that out if you won’t try. Just remember, when you reformat your microSD card, use FAT32 format to make it easier for your phone to read.

Galaxy Note 3 Apps Crash After Lollipop Update

Problem: Hi guys. So I recently updated my Samsung Galaxy Note 3 to lollipop and then a lot of problems happen immediately after the installation. For example, the Facebook app will now randomly close and when I try to open it, I will be prompted to login again. The Email app will display the error message, “Unfortunately, Email has stopped” and I can’t check my emails. There are many other apps that crash or will randomly close. Please help me how to fix this problem. I am sure it started right after the lollipop update. Thank you! — Ynah

Troubleshooting: Hello Ynah. There is always a possibility that some data will be corrupted during the update process especially that it is a major one. If data used by apps are corrupt, they will crash or won’t function properly. Since you said there are a lot of them that keep crashing, it’s time you deleted the directory where those data are saved but begin with caches first.

Android system will create files for apps so that the next time the user run them, they will load faster and smoother. If these caches are deleted, the system will create newer set of files. Don’t worry, wiping the cache partition will not delete any of your data. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power
  3. When ‘GALAXY Note 3′ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

More often, app crashes can be fixed by simply wiping the cache partition. However, if the problem remained after doing this procedure, then you need to perform full hard reset so that the data partition will be emptied and reformatted. Please note, though, that all your data will be lost especially ones that are saved in your phone’s internal storage so make a backup of those you don’t want to lose, then follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Galaxy Note 3 Got Stuck After Lollipop Update

Problem: Hello people. First of all, thank you for continuing to provide this very useful service of yours. I’ve been following you for months now and I’m always amazed with your dedication to help your readers. Good job! You know, you have helped me with a lot of my problems with my phone, a Note 3. But there’s one problem I can’t figure out now. After I downloaded and installed the recent lollipop update, the phone rebooted but it got stuck on the boot screen. I already tried countless times removing the battery and reboot it but to no avail. Help me please, I need my phone. — Joshua

Troubleshooting: This is one of the most common issues after major updates but it always has something to do with corrupt caches and data. In your case, it’s probably just the caches that were affected. Wiping the cache partition often solves this problem, so try following these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power
  3. When ‘GALAXY Note 3′ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

Galaxy Note 3 Randomly Reboots After Lollipop Update

Problem: I have been having issues with my Note 3 before but I was able to fix them on my own. The most recent update, however, seems to have messed up my device. After the lollipop update, my phone keeps rebooting randomly. I know it was the update that messed it up because it wasn’t doing this before I downloaded it. I already uninstalled a lot of apps just to find out which of them is causing the problem to no avail. I’m at the end of wits here so I need your help to fix this problem. I can see no pattern or don’t know what triggers the reboots but the device just does it whenever it likes. Help me please. Thanks. — Miranda

Troubleshooting: Hi Miranda! It seems like the phone was messed up or some data got corrupted during the update process. You mentioned that you already uninstalled a lot of apps in a bid to find out what the culprit is to no avail. We really cannot know for sure what the problem is but in order not to compromise the safety of your data, it would be best if you tried wiping the cache partition first. Doing so will delete all files created by the system for apps to run smoothly. If the problem is with any of these caches, then the procedure will fix the problem.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power
  3. When ‘GALAXY Note 3′ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem remained after the procedure, the only option left for you to do is to perform full hard reset. However, you need to backup all your important data first because they will all be deleted.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Galaxy Note 3 Constantly Switches Between WiFi and Mobile Data

Problem: Hi guys, right after the lollipop update, my phone keeps saying it is connected to a WiFi network. After a few seconds the connection drops then reconnects. There are also time when it will connect to mobile data, then drops then connects to WiFi, then drops again and then the cycle repeats. With new interface and additional settings, I don’t know where to look or how to fix this problem. Can you help me guys? — Marie Antoinette

Troubleshooting: Hi Marie Antoinette, there have been a lot of issues with the recent lollipop update and what you’re experiencing right now is just one of them. It’s more of a glitch than a firmware issue and it can be fixed by turning off one of the features of the phone — the Smart Network Switch. It is under WiFi settings; just disable it and the phone will not automatically switch between networks.

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