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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 52]

Welcome to the 52nd part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. It was leaked previously that this phone will be getting the Android Lollipop update. Recent developments inside Samsung however point to a different direction. The company is now concentrating on bringing the latest Android update to its mid-range devices while the development of the Lollipop update for the Note 2 has not been started yet. Whatever the case, we do hope that Lollipop will be made available for this device.

note 2

In this latest installment of the series we will tackle some of the emails our readers sent us. These emails are about the issues they are facing with this particular phone. We will take a look at these issues and come up with the troubleshooting steps required for a resolution.

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Lags When Connected To Internet

Problem: Hello there. My note 2 n7100 got a very serious problem. My phone always hang when the line become slow. What i mean here is when i opened something that related to internet line such as wechat whatsapp or facebook even when im surfing. Please fix this up man  ur help is very welcome. Thanks

Solution: You should first verify if the connection isn’t the problem. Usually, if the Internet connection is slow, the apps that connect online will also appear to lag. You can do this by connecting a computer to your Wi-Fi network and do a speed test. If you are connected on a mobile data network then check on the signal strength and make sure your phone has the maximum number of bars.

Once you have verified that the connection is good then it’s time to troubleshoot the phone.

The first thing you should do is to reboot the phone. This refreshes it and clears out any temporary data that may be causing the problem.

You should also wipe the cache partition of your phone if the reboot fails to resolve the issue.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Backup Data Won’t Restore To Note 4

Problem: Hello. Hoping you can help here as I am at my wits end. Wife dropped her Note 2 and shattered the LCD.  Phone still works but screen is black.  She has a ton of contacts she did not back up as well as some messages and S notes.  While I can access the phone using the USB and a computer, as well as perform a back up, I cannot for the life of me figure out how to get these files to her new Note 4. Kies can back up.  However, it does not allow me to access these files to upload to the Note 4.  Do you know of any way to get this done? Thank you in advance.

Solution: Make sure that your computer has the correct version of Kies installed. Try to check if you performed the correct procedure in backing up and restoring the data.

For Note 2 Back up use Kies 2.6

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • If necessary, click Data backup.
  • Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
  • Click Complete when the backup is finished.

For Note 4 Restoring of Data use Kies 3

  • Connect your device to your computer.
  • Open Kies 3 and click the Back up/Restore tab.
  • If necessary, click Restore data.
  • Click Find file.
  • Select the file to use, and click Open. File types must be .spb, .ssn, .sn3, .sme, or .ssc. If the previous backup included multiple file types (for example: Contacts, Images, and Messages), you must restore each one individually.
  • Kies 3 will attempt to restore the data.
  • Click Complete when Kies 3 is finished transferring the content.

Note 2 Bluetooth Not Working

Problem: Hi. The bluetooth on my note 2 seems to be not working correctly. Whenever I sync it with my headphones ‘beats by dre’ it cuts in and out. And the only way it will stay connected is I have to hold  the phone directly to my face. I’ve tried turning the phone on and off, un syncing the headphones and re syncing. I’ve even synced the headphones with a galaxy 5 ‘thinking I had a bad pair of headphones’ but it worked fine.

Solution: If your initial troubleshooting failed to resolve the issue then try manually checking first if there are any new software updates available for your phone. If there are, then install the updates otherwise you will have to back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If after the factory reset you are still having Bluetooth issues then this may already be hardware related. Bring your phone to an authorized service center and have it checked.

Note 2 Static Noise On Headphones

Problem: I have the note 2 and my issues is even I connect my ear phones it is just staticy.. This is the second note 2 I’ve had and they both did the same thing after some months.. Can you help?

Solution:  Does the issue occur in one particular area? If it does then there may be some form of radio frequency interference that’s causing the static noise in the earphones. The radio interference may be caused by fluorescent lamps, UPS, treadmill, or any device with a bad electrical wiring.

Try going outdoors and see if the static noise still occurs. If it does then try using a different pair of headphones.

Note 2 Crashing After 4.4.2 Update

Problem: Evening, I just got back from getting my galaxy Note 2 updated with version 4.4.2 from BestBuy, and upon getting home and tried to play some music via Bluetooth and: it failed. I tried numerous times: no fix. Then I lost all other Bluetooth devices from my phone. Went back to BestBuy and had them reflash my phone: Bluetooth started intermitting. Then my WIFI started acting up. I cleared all the cache & did a recovery: still no fix.  I have an unlocked Galaxy Note2, and this is the first time since I’ve had it fail! Your expertise will be greatly appreciated.

Solution: If a factory reset does not resolve the issue then you may need to have the phone reflashed again but this time see if there is another stock firmware version available that is compatible with your phone. The version that your phone is using now may have compatibility issues.

Note 2 Connection Time Out When Accessing Play Store

Problem: I have been experiencing the problem of not accessing play store… my phone keeps saying.. “connection time out”. I can’t Google chrome. It takes long to download. I have tried so many solutions you are my last hope.

Solution:  The first thing to check in cases like this is the Internet connection your phone is using. It may be unstable or slow causing the connection time out error to occur.

If your phone is connected to your Wi-Fi network then try to reset the router. You should also try to connect to your Wi-Fi network using a computer and do a speed test. This way, you can check if the connection is fast.

If your phone is using the mobile network then check if you are using a 3G connection. If it isn’t using 3G then the speed will definitely be slow and you will most likely experience this connection time out error.

If the Internet connection is working fine then it’s time to troubleshoot your phone.

First, reboot your phone. This refreshes it and purges any corrupt temporary data that may be causing this issue.

If the problem persists then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If you are still having the same problem at this point then back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Stuck With DN4 ROM

Problem: Hello. I have a samsung galaxy note 2 and it is rooted. At first I installed cyanogenmod and it worked fine. Then I installed DN4 rom and it was great, but it was not so great as cyanogenmod. I wanted to install it back but it did not boot. Then I tried every other rom that I could think of and nothing booted up. I can only flash DN4 and it boots. Can you help me to install a new rom because DN4 is killing me?

Solution: Try to perform a wipe data/factory reset from the recovery menu before installing the Cyanogenmod ROM.

Note 2 Keeps On Restarting

Problem: Hi. I’m having a trouble with my samsung galaxy note 2 (GT-N7100). Whenever I will restart my phone, it will just display “SAMSUNG GALAXY N-7100 NOTE 2” then black screen then appears again. But when I plugged it to a charger it will start normally. I already tried factory reset but nothing happened. Oh there’s more, whenever I open the mobile data, it will lost its network signal and appears again after, maybe 5s. I already tried asking a technician about these and he said that my phone needs to be reprogram. Is there a way I can reprogram it? Hope you can help me. Thanks.

Solution: Since the factory reset failed to resolve the issue you should consider other factors that may be causing this problem. On top of the list is the battery. Try replacing your battery and see if the issue still occurs. If your phone has a microSD card then try to remove it as well.

If the problem persists then there may be a need to reflash the phone software. To do this you will need a copy of the correct firmware version for your phone and a software called Odin installed in your computer. Instructions on how to perform this procedure can be found at most of the popular Android forums online.

Note 2 Wi-Fi Turns On When Screen Is Off

Problem: When I turn wifi off in the notification panel, then turn my screen off and then turn it back on, wifi is back on. It does this every time. I have all of the options for switching between mobile data and wifi unchecked, also have wifi on during sleep set to never. It seems it has something to do with screen timeout because I can turn wifi off, turn screen off them immediately back on and it’s on again. Please help!

Solution: Try going to your phone’s mobile network settings then disable “Connection Optimizer”.

If the problem still persists then this may be caused by a third party app installed in your phone. To check if this is the case you should start your phone in Safe Mode.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

Check and see if the Wi-Fi still turns on when the display turns off. If it doesn’t then this problem is most likely caused by an app installed in your phone. Find out what app this is and uninstall it.

If the problem persists even in Safe Mode then back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Email Does Not Load

Problem: Hello, I have an att samsung galaxy note 2 and I am having issues with the email app. For some reason when I try to check my email only 1or 2 that I have read show up. I wait for it to load and nothing happens. I took a screen shot of the issue which is attached. I recently traded my iphone for the samsung galaxy note 2 and so far I wish I would have kept my iphone. My email is very important to me so I am hoping somebody could help me with this. I use the standard mail app for my email.

Solution: The first thing you should do is to verify if the Internet connection is not causing this to happen. If you are connected using Wi-Fi then switch to mobile data and vice versa. Check your email while on a different Internet connection and see if the loading issue still occurs.

Once you have determined that the Internet connection is fine the next thing to check is if certain apps in your phone are affecting the way emails are being received. To check if this is the case you should start your phone in Safe Mode.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If you can receive emails normally in this mode then the problem may be caused by an app, most likely a security related app. Find out what app is causing this and uninstall it.

If the issue persists even in Safe Mode then restart your phone then clear the cache of the email app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Email application.
  • Tap Clear cache.
  • The application cache is now cleared.

One other measure you can take is to delete the email account then add it again. Make sure to save any important messages that you have before performing this procedure.

Note 2 Screen Display Black

Problem: Hi, this is regarding my SAMSUNG GALAXY NOTE 2 GT N7100 GREY once in a day or some time twice it gets blank only notification light is blinking i cant even hear the in coming calls, msgs and i cant even access my cell it totally turns blank, then i have to switch off an again turn it on. kindly help how to resolve this issue.

Solution: Try wiping the cache partition of your phone and see if this resolves the issue.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem still persists then back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 “com.google.process.gapps” Error

Problem: Hi, I have a Samsung note 2 mobile. I don’t know what happen to my mobile. I am not able to use my mobile whenever i am unlocking my phone then is written on my phone unfortunately the process “com.google.process.gapps”  has stopped. Please tell me what I will do to solve this problem.

Solution: Try performing the following fix below.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Download manager application.
  • Click on disable
  • Click on enable

In most cases the problem will be resolved after this.

You should also try to reset the app preferences of your phone by going to Settings – Application manager – click on the three dots – click on reset app preferences.

If the issue still persists then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Removing Corrupt Pictures

Problem: Hi there, I could not find the answer on you great site, soI am writing directly. My Note 2 had dozens of ‘Ghosts’ pictures. They show in the Gallery with a black background and broken link, some have a Picasa icon, some a Dropbox icon. I am not able to remove them from the library, do you know how to remove them? Thank you

Solution: To delete these photos on your phone turn off the sync option first then clear the cache and data of the gallery app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Gallery application.
  • Click on clear cache
  • Click on clear data

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