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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 51]

Welcome to the 51st part in our series of troubleshooting guides dedicated to the Galaxy Note 2. Despite being more than two years old already, this phone which was released running on Android Jelly Bean is getting the latest Android Lollipop update. This is indeed quite rare as most manufacturers do not update the software of their older generation phones.

galaxy note 2

The reason why the Note 2 is still popular is that the hardware specs of this phone is still superior to most mid-range models out in the market today. Although this phone has great specs it doesn’t mean that it is immune to issues. This model has also its fair share of software and hardware related issues.

In this latest installment of the series we will tackle some of the emails our readers sent us. These emails are about the issues they are facing with this particular phone. We will take a look at these issues and come up with the troubleshooting steps required for a resolution.

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Screen Mirroring Not Working After Root

Problem: Hi, after rooting my note 2, attempting to use screen mirroring gives off error just when it’s about to connect to a screen mirroring enabled TV. Before rooting the device it was working fine.

Solution: Several other Note 2 owners have also experienced this very same issue. It looks like the AllShare Cast feature is affected once the device is rooted. One possible solution is to download and install the fix as listed here http://forum.xda-developers.com/showthread.php?t=2542509. While I haven’t personally tried this fix several other people on the forum who have tried it says it works.

Note 2 No Sound

Problem: Hello, i have a galaxy note 2. I was having issues with people hearing me during phone calls. I found the mic hole clogged with dirt. After removing the cover and cleaning out the hole i also removed the speaker assembly to clean it off. I now have absolutely no sound whatsoever. Do you have any suggestions to fix this issue. thank you.

Solution: You will have to eliminate the possibility that a software glitch is causing this issue by doing a factory reset. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If your phone doesn’t have any sound after the factory reset then this may already be hardware related. There may be a cut wire on the speaker or the speaker itself may be defective. I suggest bringing your phone to an authorized service center for checking and repair.

Note 2 No Network Mode In Settings

Problem: I have a galaxy note 2 i317 but there is no network mode in settings and the phone is only picking up edge. Can you tell me if you know whats wrong?

Solution: It looks like you are using the software version where AT&T has disabled the changing of the network mode. There is however a workaround to this. On your dial pad press *#*#4636#*#* which will bring you to the device information screen. Scroll down to Set preferred network type then set it to LTE/GSM auto (PRL).

Note 2 Broken Photos

Problem: Please help me…I don’t understand what has happened to my photos.  Many are just black with a 3 segment white icon in the lower left corner, others have fonts all over them and what I do have is no longer in chronological order. The love of my life committed suicide 2 years ago, what few pictures I had left of him are messed up. Please help me…tell me they are not gone and can be restored. Thanks in advance.

Solution: If this issue is caused by a glitch in the software then you should try wiping the cache partition of your phone first. Don’t worry as this procedure does not delete any of your photos.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If your photos are stored in on the microSD card of your phone then try taking it out and insert it in your computer. Check if you can access the photos from your computer, if you can then copy them.

If you have activated the sync feature of Google Photos then you can access your photos from any web browser by opening Photos of your Google account.

Note 2 Tilt Function Not Working

Problem: My samsung note 2 tilt function is not working with games like temple run…please help

Solution: Verify first if this issue is not caused by a software glitch by doing a factory reset. Make sure to back up your data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If the issue persists then your phone may have a faulty sensor. You should have this checked at an authorized service center.

Note 2 Freezes Then Resets

Problem: Hello! I recently read an article (http://thedroidguy.com/2014/10/samsung-galaxy-note-2-problems-questions-errors-solutions-part-32-98916#dAKC2U8RiqDIJd14.97) and I was wondering if you could help me. Well, I recently got a galaxy note 2, second hand used for 18 months. I have owned it for three or four weeks now and i’ve been having a lot of problems. It all started like two weeks ago, 1st while playing Clash of clans the phone froze and there was no way to unfroze it, just by clicking the power button until it restarted. The thing was that it would restart but as soon as you got to the lock screen it will froze and then reset by itself and it will go over and over again, nonstop, unless I could manage to turn it off. I tried taking the battery out, but as soon as I turned on it would freeze again on lock screen. So While off I connected it to the power and then when the charging icon appeared I would turn on the phone and freezing would stop. That just happened like one time a day, and just when playing clash of clans. I could use any other app like facebook or messages and nothing happened. A couple of days later while using another game app happened the same. It froze and would reset nonstop unless turned off and turned back on when charging. I started to notice that the signal bars will disappear and instead there was a  “prohibition” simbol. And it will never disappear neither will it stop resetting. Since last week ,now the phone will freeze at any moment using any app. And resetting won’t stop unless I turn it off, connect it to charger and turn it back on while charging. I have tried, uninstalling game apps, factory reset and cache clean but none will work. I also did some research and read something called “insane chip syndrome” and tried what it said. Installing two apps: one to diagnose if I had “insane chip” (which wasn’t the case) and another called “dummy file generator”. That didn’t work at all. The things I have noticed are the next:

1-It only freezes if I’m playing or using any app, and the battery is 60% or less.

2-Before it freezes the signal goes off and the “prohibition” or probably no signal symbol appears. And sometimes a notification of “full battery, unplug charger” appears simultaneously.

3- if it freezes and resets or I try to restart it, it will keep freezing on lockscreen (and reset over and over) if the “no signal” symbol appears instead of signal bars.

4- The “no signal” icon, constant freezing and resetting will only stop if I manage to turn off the device and plug it to power and turn it back on after the charging icon appears.

5- I once tried, when the no signal icon appeared, to turn on the flight mode, wait a few minutes and then it of. The signal bars came back and there was no freezing. But second time I was unsuccessful because the phone would freeze before I could turn on the flight mode. Thank you for your time.

Solution: Since this is a second hand phone we can’t determine what the history of this phone has with regards to its issues. What you can do right now is to try to get a new battery and try it on your phone.

You should also do another factory reset then take out the microSD card of the phone if it has one installed. Sometimes a faulty microSD card can cause a phone to freeze, especially if there are apps trying to access data stored in it.

If the issues persists then you should bring your phone to an authorized service center for checking.

Note 2 Settings Button Randomly Activates

Problem: Hi my wife note 2 is acting up. It may have had water splashed on it. What is occurring is while on any browser page, home screen or game it’s as if you are touching the settings button intermittently causing whatever menu there is to be displayed. We ran a virus check.. nothing. She thought it was due to game being played so we deleted that.. nothing. Could a small amount of water cause this kind of issue or is it something else. Thank you for helping.

Solution: Water can indeed cause this type of issue. You should however check first if this is a software related problem by doing a factory reset. Back up your phone data before performing the steps listed below.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If the problem still persists then the phone may have suffered some water damage. Have it checked at an authorized service center.

Note 2 Turns Off When Idle

Problem: Droid guy, I cannot find my exact problem on your site.  My Note 2 just started turning itself off a couple of days ago after two years of use.  It only turns off when not in use.  If I set it down and it is idle, in less than a minute it will be off.  I have to take out the battery to get it to restart.  If I play music or connect to a Bluetooth device it will never turn off, even if I drop or shake it.  The battery is 100%, the contacts are clean, and I am sure that is not the problem.  I did a hard reset yesterday and the problem continues. Appreciate any help. Thanks.

Solution: Try replacing your phone battery with a new one and see if the problem disappears. You should also try taking out the microSD and observe if the phone will still turn off. If the problem persists then this may already be caused by a faulty hardware. Bring your phone to an authorized service center for checking.

Note 2 Randomly Resets

Problem: Hello!  I really hope you can help with my frustrating problem. A short history:

Phone worked BEAUTIFULLY for 2 years…no problems to speak of Phone dropped a call and rebooted to “your system has become corrupted…reset to factory settings…all your info will be lost.” I did the full factory reset. Since then the phone will reboot occasionally on its own and get extremely bogged down. I’ve tried a number of different fixes (clearing the cache, doing another factory reset, etc) with nothing helping I downloaded CPU Monitor Advanced Free and monitored my system to find that “System_server” is hogging an average of 80% of the CPU and max of 100%…the next highest usage application is at 8%…so I’m pretty confident the problem is this this item. Any advice for what I can do to correct this?  It is fully updated for android, and I do not pack a ton of programs on the phone, so I’m at a loss as to how to fix this. Thanks!

Solution: Does your phone have a microSD card installed? Try taking it out then do a factory reset. Make sure to back up your data before performing this procedure. After the reset do not install any third party apps just yet. Observe your phone first if it resets. If not then install just one app then observe your phone again. Do this until you reach the point where after installing an app your phone will reset. The problem may be caused by that particular app.

If the issue still persists then you should consider reflashing the firmware of your phone. You will need a copy of your phone firmware and a software called Odin installed in your computer. Instructions on how to do this can be found at several of the popular Android forums online.

Note 2 Freezes After Startup

Problem: Hi, My Note 2 recently started hanging/freezing when being charged or just after charging when I try to switch it on. It freezes at the point where it says Note II and stays on that screen or switches to the battery charging image. Any ideas what might be causing this? Does it sound like a battery problem perhaps? Greatly appreciate your help.

Solution: Try wiping the cache partition of your phone first and see if this resolves the freezing issue.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists try replacing the battery of your phone.

Sometimes a faulty microSD card can also cause this issue. Try to take out the microSD card if your phone has one installed and see if the freezing issue disappears.

If the problem still persists then a factory reset is highly recommended. Just be sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Only Connects Using Edge

Problem: Hello, I have a serious problem with my phone. Its a samsung galaxy note 2. The internet connection keeps giving me an edge ‘E’. It never gives me an H nor a 3G and I cant download with an E. Please help me.

Solution: You should first verify if this issue occurs in one particular location or in any location since this may just be a network coverage issue. You can do this by going to different places and see if your phone will get any 3G or H signal. You can also contact your carrier regarding the coverage in your particular area.

If the network coverage is good then you should check your phone network settings. Go to Settings > More Networks > Mobile Networks > Network Mode > make sure that WCDMA/GSM (auto connect) is highlighted.

You should also try to turn off your phone then turn it on after a couple of seconds. This re-establishes the connection of your phone to the network.

Note 2 Won’t Send Pictures

Problem: I just recently got a galaxy note 2 that is rooted and moded and it will not let me send pictures do you have any clue on why this would happen? Hope you can help thank you.

Solution: Yu may want to check on the APN settings of your phone and see if it matches that used by your carrier. Go to the website of your carrier and check the APN settings used. Compare this to the one used in your phone and if the settings don’t match make the necessary changes.

You can access the APN settings of your phone by going to Settings > More Settings > Mobile Networks > Access Point Names.

Note 2 S Note Has Stopped Error

Problem: I seen on your web page that you are good with mobiles and offer free help for problems, so i am writing you about my samsung galaxy note 2 problem. As every galaxy note i have S Note application, which every time after  I start application after 2 seconds says”Unfortunately, S Note has stopped.” I tried to start phone in Safe Mode, but the message is same, and application dont work. I tried to check and uncheck option “Do not keep activities.” in developer menu it didn’t work

Solution: Try wiping the cache partition of your phone and see if the issue still persists.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If you are still getting the S Note has stopped error message then back up you phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Call Can’t Be Heard

Problem: Hello I recently bought a Verizon note 2 from someone and immediately noticed the phone had problems and had a tech look at it and he was stumped to so I was hoping I could see what your opinion is.   After activating a Sim with straight talk and transferring service I made my first call.   I was able to hear them but they couldn’t hear me.   Then I restarted phone and it was both I couldn’t hear them and they couldn’t hear me or vice versa.  I sometimes can receive a call and it work normally other times it does one or the other issues above.   I did a hard reset which I thought fixed the problem.   If the phone is restarted and the Samsung logo comes on with no sound then the phone won’t work.   This goes for mic speakers phone calls ring tones any thing.   Or will work for a bit then stop spontaneously.  Once the phone stops making noise then the phone will act up.  Also noticed upon several restarts that the Samsung can have two different tones at start up.   Also the clock has showed incorrect times. I also tried using another person’s sim card in my phone with same results I am running on the 4.4.2 version I am stuck with the phone as the other girl changed her number after selling and I’m sick with the problems.   Please help and thank you.

Solution: Since you are not the first owner of this phone it is highly recommended to do a factory reset. If you have any data stored in the phone then make a backup before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If the problem persists after the factory reset then this may already be a hardware related problem. Bring the phone to an authorized service center for checking.

Note 2 Battery Charging Meter Does Not Work

Problem: My Note 2 is having some kind of battery issues. When I plug charger to it, it does shows that the battery is charging.(e.g, 26%). After an hour, I pressed the button to wake up the screen to check how many percent had it charged (e.g, 57%). After another hour pass, when i check my note 2, the battery indicator stick at 57%. When I turn off the charger and turn it back, it shows a higher amount of battery. I have been go through your website to find a same cases like mine, but it seems like no one encountered the same problem that I’m facing at. Please help me to resolve this issue. Thanks in advance

Solution: Try using a different wall charger on your phone and see if the issue is still the same. Check the phone charger contact points for any dirt and clean it with a toothpick if you spot any.

If it is the same then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then try using a new battery.

Note 2 Camera Failed Error

Problem: HELP!!!!  I am so frustrated with my Galaxy Note 2 camera!! EVERY TIME I try to use the rear/back camera, like you’d do to take a selfie, I get this error… Camera Failed!! I’ve read, searched and tried everything…. including taking it into a Sprint store…. and had absolutely no luck at all. This has been going on for 9 months!!! 

Solution: Try clearing the Camera app cache and see if this resolves the problem.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Camera application.
  • Tap Clear cache.
  • The Camera cache is now cleared.

If the error still occurs then try to determine if this is caused by a third part app installed in your  phone. To do this you should start your phone in Safe Mode.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

Try to use the camera app and if you don’t get any error then the problem is most likely caused by a third party app. Find out what that app is and uninstall it.

If the issue still occurs even in Safe Mode then a factory reset is highly recommended. Back up your data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Randomly Not Receiving Text Messages

Problem: Hello! I was browsing your website to see if I could find a solution to my problem, but unfortunately I didn’t. I decided to send you this email to see if someone with tons of experience with this phone could help me.

My problem:

Ever since I switched from an iPhone to a Samsung Galaxy Note 2, text messaging hasn’t been working completely. To be specific, I can send texts perfectly, but on random moments I won’t be able to receive text messages. For example my girlfriend can text me and resend the same message 3 times and I won’t get it. It doesn’t arrive later either, it just gets lost. I’ve searched everywhere online, but I haven’t found a solution :(.

What I’ve tried:

  • -I’ve rebooted my phone
  • -I’ve changed my simcard and got a brand new LTE one
  • -I’ve disabled the LTE service
  • -I’ve downloaded a few third party texting applications

My father works at my phone service provider and he has never had my problem. In fact, my Note 2 was his before my iPhone stopped working properly. Now he has a Note 3, and gain, he says that he has never encountered my problem with either phones. I also asked a friend who owns a Galaxy S5 with a different service provider and he told me that he also sometimes doesn’t receive text messages, so it leads me to believe that it may be a problem with the phone.

The last thing I’m considering doing is giving my phone a complete factory reset. I did perform this a while ago, but I did make a backup for it, so I’m going to try, as a last alternative, a completely clean reset. But I wanted to message you, as a final resort, before doing that.

I’m not a fan of the Note 2. I find it too big for my preference, but I do prefer the OS and overall style, and was looking into getting a Galaxy S5 Mini, but if I can’t fix this problem then I much rather go with an iPhone as my next smartphone. Thank you! Have a good day! Please help!!!

Solution: You can try starting your phone in Safe mode first and observe if you still miss incoming text messages. When your phone is in Safe Mode it will disable all third party apps installed in your phone. This makes it easier to troubleshoot if the issue is caused by an app installed in your phone.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If the problem disappears in this mode then you should find out what app is causing this and uninstall it. Otherwise your last resort is a factory reset.

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