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Straight Talk Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting Guides [Part 5]

galaxy s3

It is apparently the 5th installment of our Straight Talk Galaxy S3 problems troubleshooting series. I started it by addressing the most common issues S3 owners encountered while using the services of Straight Talk. After the first part was published, emails began flooding our inbox but I was already expecting it because there isn’t enough online support for the company’s subscribers. Well, there is an online community but subscribers are given instructions via private messages, so the solutions or troubleshooting guides aren’t public.

[Index] [Part 1] [Part 2] [Part 3] [Part 4]

If you are an S3 owners under the umbrella of Straight Talk, you can always reach out and talk to us about your concerns like ten of our readers did in this post. Feel free to email us at [email protected] and provide as much details as possible so that it would be easier for us to accurately assess your concerns. You may also post on our Facebook wall and/or Google+ page.

We’ve been supporting Galaxy S3 since 2012 so we already have a long running series for the device. If you’re with other providers or has an international model, visit our Galaxy S3 Troubleshooting page to find problems related to yours.

Straight Talk Galaxy S3 Won’t Power On

Problem: Hello Harold, I have a little problem with my phone. By the way, my phone was purchased by my husband at Walmart last year and originally it’s a straight talk phone. However, last 2 days ago the issue started after I charged my phone and when I tried to turn it on, it won’t turn on anymore. So, I decided to wait for an hour assuming that my phone will still power on but after an hour my phone still won’t turn on.

I called straight talk but they told me to wait for another day and to charge my phone the whole night. So, I waited for a day assuming that my phone will work but the issue is the same.

It’s so frustrating that I spent money on my phone and they cannot fix if my phone has problem. Any suggestion will be appreciated and thank you for this free support guys and more power! — Anne

Troubleshooting: Hi Anne! The fact is no one knows what happened to your phone and why it refused to turn on. I feel sorry that you have to experience this but based on your description, I think this is just a minor issue with the hardware. I assume you have no clue what the cause of the problem is, so let’s take the safest route in troubleshooting this issue.

The first thing I want you to do is to perform soft reset. The procedure will, basically, drain stored electricity in the capacitors leaving the phone without a trace of electric current for a minute or so. This will refresh everything:

  1. Remove the back cover and pull the battery out.
  2. Without a battery, press and hold the Power key for a minute.
  3. After 1 minute has elapsed, place the battery back in and secure it with the back cover.
  4. Now turn the phone on.

In case the soft reset didn’t work, try a couple of procedures to see if the phone could attempt to boot up. So, the next thing I need you to do is try booting the phone in safe mode:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

If it were a third-party app that was causing the problem, I’m sure this procedure would turn the phone on. Otherwise, try booting the phone in recovery mode to see if it is capable of powering its hardware up without loading the entire Android system. If it can, then immediately proceed to wiping the cache partition, otherwise, you will have to let a technician take a look at the phone. It could be a more serious hardware issue:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up and Home keys, then hit the Power button.
  3. When the phone vibrates, let go of the Power button but continue holding both Vol Up and Home keys.
  4. After a few seconds, the Android System Recovery screen appears; you can let go of those keys now.
  5. To wipe all caches in your phone, use to Volume Down key to choose ‘wipe cache partition’ or if you want to perform full factory reset, choose ‘‘wipe data / factory reset’.

Straight Talk Galaxy S3 WiFi Connection Unstable

Problem: Hi guys, I have a Galaxy S3 from other service provider and I used it on straight talk for more than 6 months. After I activated my straight talks SIM Card and transferred my phone number, my phone is working great. However, the only problem that I have is the Wi-fi connection is not stable. There are instances that my phone will automatically disconnect from Wi fi and I don’t know what’s the reason. Last day I contacted straight talk but the customer service told me that they cannot fix my issue because I purchased my phone from other service provider. I’m hoping that you can help me guys about the issue because staright talk cannot fix the problem. Thanks! — Mark

Troubleshooting: Hey Mark! “Unstable” is a pretty vague word when it comes to technology and/or smartphone behavior. Needless to say, we couldn’t know for sure what the issue is and what causes it. While reading your message, I was hoping you’d give one example when the WiFi connection automatically disconnects, but it’s okay. Let’s try to assume things here but let’s stick to the most common issues related to yours–there are two.

First, if the connection drops when the phone goes to sleep or becomes idle, then there’s no problem with your phone. There’s just a setting you need to enable to prevent the phone from cutting out the connection when it sleeps. Just follow these steps and you’ll be fine afterwards…

  1. From the Home screen, tap the Apps
  2. Launch Settings and tap WiFi.
  3. Tap the Menu key and choose Advanced.
  4. Touch Keep Wi-Fi on during sleep, and choose Always if you want to keep in on or Never if you want it off.
  5. Now your WiFi will stay on or off even if the phone sleeps or goes idle.

In case mobile data is enabled and your phone automatically disconnects without apparent reason, then this time you need to disable a setting to prevent the phone from disconnecting more often. Galaxy S3, as well as other Android phones, has an option to automatically switch between WiFi and mobile data in the absence of the other or if one is unstable. Just follow the same steps as above but this time, untick the checkbox next to “Auto network switch” to prevent your phone from switching to another network and disconnect from the other.

After doing these procedures and the phone still has an issue keeping the connection stable, backup your data and perform full hard reset just to rule out the possibility that it’s just a firmware glitch. If the problem persisted after doing so, it’s time you took the phone to a technician and have it checked.

Straight Talk Galaxy S3 Shows Incorrect Battery Percentage

Problem: Hi droid guy, I have a Galaxy S3 from other service provider and transferred to straight talk service for almost three months now. The issue of my phone is not that complicated I think. However, it’s very frustrating sometimes because every time I charge my phone and even though the battery is already full, it shows on the screen “50% battery”. I already changed a new battery but the notification still showing on the screen every time I charge my phone, which I do it everyday. I also called customer service but they want to send my phone to their warehouse but I declined on the offer because I can’t use my phone for 15 days. So decided to send you a message and thank you for this free support and It helps a lot to us. More power guys! — Jamie

Troubleshooting: Hello Jamie. The reason why Straight Talk wanted you to send your phone in is for them to check if it were a hardware problem or just a minor firmware issue. While their intentions were right, they should have advised you to do some procedures on your end to rule out the possibility that it’s just a firmware issue.

But what happens when you reboot the phone? Does it still show it has 50% battery left? If so, try wiping the cache partition:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

In case the procedure above didn’t fix the problem, you are to perform full hard reset before you decide to send the phone in:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Straight Talk Galaxy S3 Shuts Down When Making A Call

Problem: Good day team, I have a little issue with my Galaxy S3 and I’m hoping that you can help me. By the way, the issue of my phone started just this week after I subscribed on straight talk unlimited plan. For the past days my phone can simply make a call but recently I can’t make a call and when I attempt to make a call my phone shuts off automatically. I called straight talk customer service but the representative told me that I need to buy a new battery. But I think my battery is good because my phone is 3 months old and I purchased my phone brand new. I hope you can give me a solution about the issue. Thanks guys and more power! — Paul

Troubleshooting: Hey Paul! When it comes to the quality of the hardware or components, we really can’t be sure. I encountered several brand new Galaxy S3s with defective display, motherboard, and battery. But let’s set aside that possibility for now.

Does the phone shut down every time you make a call or does it happen randomly? If it happens every time, did it occur when you first made a call or it started after you installed some apps? If the problem has been with the phone since day 1, then you’ve got yourself a faulty device, however, if the problem started after you installed some apps, then the phone is safe and performing factory reset will fix it.

In case the problem occurs randomly, find out which app or service is causing it. It is still possible a third-party is causing it or it could be one of the pre-installed apps. Since Straight Talk doesn’t support firmware updates, try connecting your phone to your computer and update it using Samsung Kies. Then, perform full hard reset to fix the problem.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

MMS Messaging Not Working On Straight Talk Galaxy S3

Problem: Hi Harold, I bought a Samsung Galaxy S3 last month at Walmart and subscribed on Straight talk’s $60 international unlimited plan. And by the way I’m one of the BYOP customers of straight talk and for the past 2 weeks my MMS is not working properly and I don’t have signal bars sometimes. And most of the time that I experience such issues is noon and during nighttime. I contacted customer service several times and spent hours talking to the representative but the issue is still the same. The representative changed the APN settings multiple times but there’s no improvement on the issue of my phone. Yesterday I read some of your articles and I hope you can provide me a resolution of my issue. Any suggestions is a huge help for us. Thanks! — Ruby

Troubleshooting: Doesn’t Walmart offer Straight Talk Galaxy S3s only? So why are you saying you’re a BYOP customer when your phone is a Straight Talk variant device? I’m just a little confused here that’s why I asked.

Well, anyway, I believe the problem is with Straight Talk and not with your phone especially that the service worked initially. That said, we can’t do anything to fix the problem but wait for the company to fix whatever issues it has with the network. It is, however, expected the representatives you could talk with when you call the hotline would tell you there’s no problem on their side. Sometimes, you just have to assert that you’re the customer and you’re supposed to get the best service the company has to offer before someone else will take action. So, if the rep would tell you he/she can’t do something to fix your problem, ask for a supervisor or manager.

Facebook Crashes on Straight Talk Galaxy S3

Problem: Hello team, I have a little problem with my Galaxy S3, the issue started when I downloaded an application in Play Store last day. By the way I purchased my phone 2 months ago at Walmart and subscribed in one of straight talk’s unlimited plans. However, after I finish downloading an application my phone reboot itself and assuming that there’s no problem about what happened. In fact, I can make a call. send and receive text messages and browse the web. But just yesterday morning, I noticed that I cannot anymore open my Facebook. All of the applications on my phone is working great but I don’t understand why Facebook is not working. I called customer service the other night and changed some of the settings of my phone but Facebook still not working. I don’t want to call customer service anymore. I hope you can help me guys. Thanks! — Joy

Troubleshooting: Hi Joy. If you’re positive that the app you recently downloaded and installed on your phone was the cause of the problem, then uninstalling it is the most logical thing to do right now. However, after the uninstallation and the problem still persists, then it must be the Facebook app that has a problem. More often, we advice our readers to clear the cache and data first but this time, I suggest you clear the data, uninstall the app and just download a fresh copy from the Play Store.

Clearing the data is necessary to make sure there is no trace of the app in the phone’s memory, then uninstalling will delete all files associated with the settings and app itself.

  1. From the Home screen, press the Menu key.
  2. From the options, tap Settings.
  3. Find and tap Applications Manager.
  4. Swipe twice to left to choose All tab.
  5. Scroll to and tap Facebook.
  6. Tap Clear Data button.
  7. Tap Uninstall button.

Now, download a fresh copy of Facebook app from the Play Store and install it. That should be enough to fix this problem.

Straight Galaxy S3 With New Battery Won’t Power On

Problem: Hello droid guy, I purchased a Galaxy S3 at Walmart the other month, and my phone is working properly. However, just this week my phone won’t turn On anymore. I charged it the whole night and when I woke up in the morning I turn On but it won’t. I thought there’s something wrong with my battery, so I purchased another battery and charged it for 5 hours and but my phone still won’t turn On. I called straight talk last night but the issue is the same and they cannot provide exact resolution on my issue. The representative told me that they cannot fix the issue and she offered me to send my phone to their warehouse for hardware repair but I declined on the offer. I hope you can help me with my issue. I’ll wait of your reply and thanks! — John

Troubleshooting: Hey John! The representative may have thought it is a hardware issue and he couldn’t provide a resolution for the reason that he didn’t have a chance to physically inspect the device. Of course, his only option was to suggest you send the phone in for repair but the least he could do was to make sure it isn’t the firmware that has a problem or some settings.

You must try to find out if the phone can still power on, somehow. Try booting the phone in recovery mode and if it refused, then you have no other option but to send the phone in. However, if the phone can successfully boot up in recovery, try booting it in safe mode immediately to see if it can with all third-party apps disabled. If successful, you can backup your data first, and then perform master reset by booting back in recovery mode. And if the problem still persisted after all these, that’s the time you send the phone in for repair.

Videos Play Slowly in Straight Talk Galaxy S3

Problem: Hi team, I have a Samsung Galaxy S3 and I purchased it on ebay last week. I have a little issue with my phone and I don’t know why this is happening. The issue started when I tried to export a video to a social network, the video is slow and what makes it worse is that the audio is way lower. I called straight talk the other day and I factory reset my phone but nothing seems to work. The representative told that probably it’s because of my internet connection but I think that’s not the problem because I can download videos fast using my internet connection. I hope you can help me with my issue. Thank you and more power! — Miranda

Troubleshooting: Hi Miranda! I’m a bit confused what you meant with “video is slow.” Does the playback stutter? Or does the clip play in slow motion? Have you tried playing other videos and compare their quality with the one in question because there’s always a chance that it’s not the phone or your connection that have issues but the video itself. Maybe it was edited to play in slow motion and inherently has low audio. These issues are way beyond the support of Straight Talk reps so you can’t expect them to stay with you on the phone to try to fix this.

Try recording a video and compare the quality of the picture and the audio with the clip you’re having issues with. If there’s a noticeable difference, then it was a video problem. Otherwise, it would be wise to reset to phone to factory defaults and try again.

Straight Talk Galaxy S3 Signal Bars Crossed Out

Problem: Hi Harold, my phone is Samsung Galaxy S3 and under by straight talk network for almost 4 months. During the first 3 months my phone was working great, signal bars were full and I can easily make and receive calls. However, starting last month my phone has no signal bars anymore displayed on the screen. When I turn On my phone, there’s a circle with a diagonal line through it where the signal bar through it. I asked my friends about the issue but they told me that probably there’s something wrong with my network. It’s weird, because when I’m on other places my phone got signal bars but when I’m home the issue will occur again. I don’t know what is happening on my phone right now. Any suggestions is a huge help, thanks! — Nicole

Troubleshooting: Hi Nicole. Sad to say that it’s not really a network issue but a SIM card problem. You must call Straight Talk tech support and report this. They will let you perform basic troubleshooting, which you are obliged to do, then they will send you a replacement SIM card. That’s all you need to do to fix this but you’ll have to wait for 5 or more days depending on how far you are from their office or warehouse. There’s no shortcut in this especially if you want to retain your phone number.

Straight Talk Galaxy S3 Freezes, Won’t Vibrate

Problem: Good day guys, my phone is 7 months old and I purchased it at Walmart. I have 2 issues with my phone right now, first, my phone keeps on freezing every time I tried to open an application. And second, my phone won’t vibrate anymore every time there’s an incoming call or text. I’ve done everything to do with my phone, I checked the settings but nothing seems to work with it and I don’t have any updates done with my phone as well. I called straight talk the other day and asked about my issue but they cannot provide a resolution on the problem. By the way, my phone is Samsung Galaxy S3 and I hope you can help fix the issue. — April

Troubleshooting: Hi April. Well, if the phone freezes every time you open an application, then you need to fix that before you can fix the vibrator issue. Everything that runs on the phone is either a widget or application, so there’s a chance the phone can’t run the service that makes the vibrator turn every time you have a message or notifications. But of course, I will assume that you made sure the phone was set to vibrate.

Now, since your phone freezes every time an app is opened, it means there are a lot of conflicts in the system and it would take more time to find the culprit than to backup your data and reset the phone.

Full Master Reset

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.