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Samsung Galaxy S5 Problems, Glitches, Questions, Errors and Solutions [Part 31]

We are now starting to receive a barrage of Android 5.0 (Lollipop) issues and this post deals with some of them.

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If you have concerns regarding your Samsung Galaxy S5, don’t hesitate to shoot us an email at [email protected] and we will do our best to get back to you as soon as we can.

You can also engage us at our social networking sites by visiting our Facebook and Google+ pages.

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Samsung Galaxy S5’s red LED blinks when Heartrate Monitor works

Problem: I noticed that after the update, whenever the screen is on (locked or unlocked, apps opened or not), as soon as the Heartrate Monitor detects something, the red LED lights up. I tried searching for the cause and some say it’s Google Fit. It isn’t because I have it uninstalled and still doing the same thing.

Now I noticed that the only time the red LED doesn’t light up and the screen is on is when S Health is open and I’m not measuring my pulse or stress level. So any part of that S Health app except for the two is safe.

I wanted the S Health functionality so disabling the app altogether isn’t an option for me. Please help. On SM-G900F Android 5.0. — Rom

Troubleshooting: Hi Rom. As far as we know, you are the first user to have reported an issue like this after Android 5.0 was released so we are yet to determine if this is something caused by the update. We are thinking that the problem is rooted in the apps themselves. Have you tried deleting the cache or data of the apps involved? If you have not done this solution before, try these steps on how to clear cache and data of an app:

  • Go to Home screen
  • Open the Apps list
  • Go to Settings
  • Go to Applications
  • Touch Application manager
  • Look for the app in question
  • Tap Clear data
  • Tap OK
  • Tap Clear cache

Restoring the phone to its defaults is another good way to find out if the update did corrupt the apps but we recommend that you don’t do it for now. We will do further research on this topic and try to replicate the issue ourselves to see if there’s an effective solution without resorting to resetting the phone back to its factory defaults.

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Changes brought about by Android Lollipop update to Samsung Galaxy S5

Problem: Hi Guys. I bought an S5 G900S recently and updated it to Lollipop about a week ago (I had a G900F previously). I am using the device in Manila, Philippines. The device is unlocked and I’m using a local SIM. I’ve been following your post in Drippler since last year and it proved to be really helpful! Though the solutions to the issues you posted did help, I need further help on S5 issues of my own.

1.) Default apps are not staying as default app after phone restart. I am using Go SMS Pro and every time I would restart the phone, the default messaging app reverts back to the stock messaging app. Same goes to the home button after a restart, it asks what to use as  default action/app. I’ve selected Google for this many times but still the same thing happens after a restart–default apps needs to be selected again.  I have tried clearing the cache already 3 times but it did not work.

2.) Cannot seem to find Smart Lock under Screenlock or under Security Tab. Read about Smartlock on Drippler and thought it would be cool if I can enable it in my device, but alas, I cannot seem to find it. Would be great if you can direct me how to go about this. Is there something wrong with my Lollipop version?

3.) Do I need to root the device to get full access? I’m looking at this as a last resort since the device have some properties/features that are locked for SK Tel use. Or I could be wrong. Is there a workaround for this?

4.) Lastly, I would like to request a comparison of Lollipop update for G900F and G900S like their features, settings, etc.

I hope you can help me out on this the soonest. More power to your team! Keep up the great work! Regards. — Miguel

Troubleshooting: Hi Miguel. The new Lollipop Android version is an excellent improvement over its predecessor but, just like any major operating system update, it brings its own package of bugs as well. We will answer your questions one by one as they appear unrelated from each other.

Default apps are not staying as default app after phone restart. Based on our research covering other devices that have installed Lollipop, this issue is not universal and may or may not be caused by Lollipop update. Because nominating what apps to make the default is facilitated by the operating system itself, there is nothing that we can do at this point but hope that Samsung or Google will fix the problem as soon as possible. If it’s convenient for you, just avoid restarting the phone to save you from the hassle of selecting your apps again as default. We know this does not help much but we can only hope at this point that the right party has identified this problem and is already working for a fix.

Cannot seem to find Smart Lock under Screenlock or under Security Tab. The new Lollipop Smart Lock feature can be enabled by going to Security>Advanced>Trust Agents. If you cannot find anything under Trust Agents, make sure to update Google Play Services. The three Smart Locks–Trusted face, Trusted places, and Trusted devices— will not pop up if Google Play Services is not running the latest patch.

As regards your question whether or not you need to root the phone to get full access, our answer is yes. Just like the previous Android versions, users are not given full access to prevent potential software issues that may arise. However, once a Lollipop hack will become available in the near future, you can decide whether or not to root your device. At this time, there is no known hack for Lollipop.

To answer your last query, there’s virtually no significant cosmetic difference between G900F and G900S other than the changes that each carrier may introduce to the device. This means that operating system-wise, each S5 device will still bear the mark of what makes Android Lollipop, well, Lollipop in the first place. The only thing that users may notice are the carrier-specific apps that may be integrated to the OS as default apps.

We hope we have answered your questions but should you have more to ask, just shoot us an email anytime.

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Samsung Galaxy S5 unable to send MMS after Android 5.0 update

Problem: Since doing this update I have had to do 2 factory resets and lost everything. Up to now, on the 3rd attempt, everything is fine however I’m still not able to send multimedia / picture messages. What am I doing wrong. Why can’t they leave things alone? Many thanks. — Ian

Troubleshooting: Hi Ian. Have you talked to your network provider about this problem. We know that Android Lollipop is a work in progress but preventing an S5 to send MMS is not one of the issues we know of so far. We recommend that you call your service provider first and ask them to help you check your APN settings to see if something’s not configured correctly.

Let us know by email again if the problem continues after calling your provider.

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How to revert Samsung Galaxy S5 to KitKat after updating to Lollipop

Problem: In layman’s terms, I fu***ng hate the new Lollipop update. Could you please tell me how to get my Galaxy S5 back to just the KitKat? God Almighty thank you so very much. — Doug

Troubleshooting: Hi Doug. We are sorry to hear that you are dissatisfied with the Android 5.0 (Lollipop). When it comes to smartphones or smart devices nowadays, it is best to move forward and fix the bugs rather than go back and expose yourself to security vulnerabilities. We recommend that you stick with Lollipop for now as you are not the only one experiencing some glitches. Because it’s a major operating system overhaul, bugs not foreseen by developers normally surface but the good thing is, there will always be fixes for them at a later time. We are confident that Samsung and Google are working very hard on making this new OS more stable and enjoyable for users so just give some time to fix itself through upcoming updates.

If you are, however, decided to revert back to KitKat, a user from AndroidCentral.com has posted a detailed method how to do it. WE DON’T RECOMMEND THAT YOU DO THIS. There is a big chance of bricking your phone and voiding the warranty so do it at your own risk. The method has not been tested by us so we are not 100% positive if it works.

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Samsung Galaxy S5 drains battery faster after Lollipop update

Problem: Hey Droid Guy! I have the Lollipop upgrade and have encountered a battery drain issue. When I ride my motorcycle, I stream music from my phone to Bluetooth speakers in my helmet. Using KitKat, I could go all day listening to music and still have plenty of battery left. Over the weekend I took my first ride using the Lollipop OS and experienced dramatic battery drain and Bluetooth intermittent problems. Portions of the ride were in areas where there was no cell service and the drain was enough to feel the phone heat up in my pocket and I lost almost 25% of charge level in about 40 minutes. I even had power saving turned on. Suggestions? — Don

Troubleshooting: Hi Don. Lollipop is supposed to give more battery life over its predecessor but it’s apparently not so in your case. We say there’s no inherent design flaw in this new operating system although other factors may be at play causing your battery to lose power faster than expected. The best way to isolate what is the cause of the problem is by checking the Battery usage indicator under Settings. Doing this will give you a breakdown of the apps and services eating up precious battery power. If you notice a particular app that appears to suck in a disproportionate amount of power, which can happen if you have a lot of older apps not yet configured for Android 5.0, try to unintall them and see if that makes any difference. You can always reinstall them at a later time if you want to.

Also, try to lower screen brightness to the lowest comfortable level. Display brightness usually tops the list of things that drain an S5’s battery. You also want to close apps running in the background. You do not have to install a Task Manager for this. Simply tap the square button at the bottom of the display to pull up a list   recent apps. Just swipe the app that you want to close.

You also need to turn off haptics or vibration function of your device whether they’re set to notify you for incoming calls or updates.

Lastly, try to restore your phone to its factory defaults. We know this is such a hassle but we know of many users with more or less the same issue as you who said their S5 worked fine after doing a factory reset. Keep in mind that doing a factory reset will erase your personal files and customizations so make sure to make a copy of your important files first.

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Miscellaneous files becoming bigger after Samsung Galaxy S5  updated to Lollipop

Problem: I downloaded Lollipop when it became available and ever since then my miscellaneous files are huge. Too big to download anything else to my phone. I’ve deleted cache and all cached files from my files and still having this issue. I’ve even done a factory reset thinking this would fix the problem but it hasn’t helped. — Bonny

Troubleshooting: Hi Bonny. Android Lollipop is designed to use about 10% more storage space compared to its predecessor, KitKat, mainly because of the introduction Android RunTime (ART) as the default runtime environment. ART replaced Dalvik as the default runtime environment and is supposed to give more battery power to your device as well as significantly decrease loading times for apps. If you are running out of storage space, try to get another SD card and move some apps to it. This will help free up some space on the internal storage device on your phone.

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Samsung Galaxy S5 keyboard lags

Problem: Hello. For the past couple of weeks I have been having issues with the default texting. I don’t use any other messaging apps and I don’t even have the Facebook app or Messenger app on my phone. Anyways, whenever I’m sending or receiving a message the texting app freezes until the message is done being received. Which means I can’t type, go to other messages. The keyboard will freeze on the screen after I hit the home button as well. The most annoying thing is if I am typing and it begins to freeze, it types out the message after it unfreezes. For example, If I want to say “please help me” it types ” please please help please help me”. I thought the software update that came along would help but the problem is the same and now I have new problems (but one at a time I guess ). Any help would be appreciated. Thanks. — Elizabeth

Troubleshooting: Hi Elizabeth. It looks like the default messaging app on your app is corrupted. Do you have a similar problem with other apps? Because the messaging app lags so much that it can’t keep up with the speed of your input, we recommend that you clear app’s cache first. Here how to do it:

  • Go to the Home screen.
  • Open the Apps list.
  • Go to Settings.
  • Go to Applications.
  • Tap Application manager.
  • Swipe left or right to the appropriate screen and look for your messaging app under these tabs:
    • Downloaded
    • SD card
    • Running
    • All
  • Press Clear data after selecting the applicable app.
  • Tap OK.
  • Hit Clear cache.

Alternatively, you can also select to clear data to erase all your customizations for this app.

If clearing the cache and data won’t help, try to reset your phone back to factory defaults to wipe bugs and glitches.

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SanDisk SD card stopped working on Samsung Galaxy S5

Problem: Hi there! I have severe issues with my SanDisk SD Card in my Galaxy S5. It connects, disconnects, connects, disconnects and so on. I can not stop it but to remove the card. Some pictures crashed. Now I inserted an old no name SD and that one seems to work but has only 500 MB capacity.Do you have a solution for that problem? Best regards. — Andrea

 

Troubleshooting: Hi Andrea. If the other, older SD card works fine on your phone that means that the problem is only with your SanDisk SD card. Try to connect the  SanDisk card to a computer and see if you can still recover your files. Try to make copies of files that you can get access to because there is nothing that we can do fix a SD card issue. The best thing that you can do is to move forward by replacing it with another one.

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Samsung Galaxy S5 connection problems after updating to Lollipop

Problem: Good day Sir/Madam! I’m just asking about what is happening with my Samsung Galaxy S5. The phone was auto updating and I suddenly restarted it. When I opened my Samsung S5 my internet connection did not work anymore. Thank you and more power. —  Gil

 

Troubleshooting: Hi Gil. When you say your internet connection stopped working, are you referring to your Wi-Fi or data connection? If you are having trouble with Wi-Fi, try to do the following things below:

  • Check if your Wi-Fi connection is stable. You can do this by using another device. If your home network is working perfectly, move to the next troubleshooting step.
  • Powercycle your router and phone. This is a basic network troubleshooting solution. Simply turn off the router and your S5 for at least 30 seconds. After that, turn the router back on, then the phone. Try to connect again and observe how the connection behaves.
  • Turn off Smart Network Switch. If the problem continues after the powercycle, the problem may lie on a not-so-well-known feature called Smart network switch. This feature gives the phone autonomy to connect to the most stable type of connection it can find. By design, smart network switch works flawlessly as it automatically connects a device to, say, a stronger data connection if a Wi-Fi is not stable. Lately, many S5 users started having connection issues after Android 5.0 was rolled out and most were able to trace the problem to this switch. Turning it off resolves their problems. If you don’t know how to do it, here’s how:
    1. Go to Home screen and tap Apps icon.
    2. Go to Settings.
    3. Tap Wi-Fi.
    4. Remove the checkmark for Smart network switch.

On the other hand, if you are having trouble with your data connection as it randomly disconnects or is not stable at all, try to contact your service provider first to see if there’s an on-going network problem. Otherwise, we recommend that you restore the phone to its factory defaults to ensure that the bugs after installing Lollipop are eliminated. Majority of the users reporting problems after downloading Android 5.0 said their problems were fixed after resetting the phone.

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Samsung Galaxy S5 internet connection problem

Problem: Hello! I am in Singapore visiting my husband while he works and we live in an apartment complex. My Galaxy S5 as well as my new tablet will not pick up our Wi-Fi while scanning for networks but will pick up others in the complex but it gives me slow speeds with only one bar. We do not have this problem with our computer, old iPhone, or Galaxy S4 just our S5 and now my tablet. Please help if you can. We are like 14-16 hours ahead of you so I won’t be able to respond right away. Thanks in advance! — Misty

Troubleshooting: Hi Misty. The problem is not Galaxy S5 or tablet but rather lies on the network you are trying to connect to. If you have access to your router in your apartment, doing a powercycle may help. Simply unplug the router from the mains, wait for 30 seconds, then power it back on again. That should refresh the network configuration. If this is not possible because you have no physical access to the router, we suggest that you let your apartment complex IT guys know of the problem so they can check if there are limitations in your local network in place.

 

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We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. You may reach us at [email protected] or post on our Facebook and Google+ pages.