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Samsung Galaxy S5 Problems, Errors, Glitches, Solutions and Troubleshooting Guides [Part 26]

Straight-Talk-Galaxy-S5-Problems

Welcome to the 25th installment of our Samsung Galaxy S5 problems troubleshooting series. We already received hundreds of emails from owners who have encountered issues with their devices. Judging from the number of emails we are yet to address, for sure we can publish 50 parts.

Many of the problems we received, however, were the same. They were just worded or explained differently. We strive to provide personalized troubleshooting so there are always a time when we include two the same problems in one post.

For those who already sent us emails, please browse our Galaxy S5 Troubleshooting page to see if we already addressed your issue. We suggest the same for our readers who just tuned in. That page contains all problems we already addressed. You may also send us email at [email protected] but please provide all necessary details. If you want to be helped through social networks, post your concerns on our Facebook wall and/or Google+ page.

Galaxy S5 Unable To Connect To WiFi Network

Problem: Good afternoon, I hope you can help me and please bear with me as I am not a technical person! I have always been able to connect easily to the WIFI in my office. In the last few days I have been unable to connect at all even though it says the signal is very strong.

I have rebooted both devices several times but it is still not connecting. The only thing I can possibly think of is that I upgraded the firmware on my Samsung last week to the new Lollipop 5.0. Since then I have factory reset my phone to try and get rid of the WIFI problem but this didn’t work either. Please can you help? Many thanks and kindest regards, Rachael.

Troubleshooting: Hi Rachael. The recent update you downloaded was a major one and while both Samsung and Google wanted Android updates to be implemented flawlessly, there is always a possibility that things won’t play the way they should.

When it comes to update-related issues or problems that occurred shortly after an update, going after the caches and data left by the previous OS is the most logical thing to do. The first thing you should try is clear all caches of apps and services. You can do this by wiping the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After the reboot, the phone will create new caches for all apps (pre-installed and third-party) and services. You will notice something as it will be done in the background, although the phone will take longer to boot this time. Once the phone is active, check if you can connect to the WiFi network you were having problems with. If still not, then there’s no other option but to perform a full hard reset of the phone. Make sure you backup all data you don’t want to lose especially those that were saved in the phone’s internal storage because they will be deleted during the process.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

That should do it.

Galaxy S5 Draining Battery Quicker Than Normal

Problem: Good Morning, my Galaxy S5, out of the blue, started losing battery power much quicker then it normally does. I am talking about 100%-0 in 6 or 7 hours with NO usage. I’ve tried clearing the cache, force stopping the app it says is using the battery the most, and removing the battery and holding the power button down for 20 seconds and recharging the battery with no luck. Ideas? — Christian

Related Problem: Hi! My galaxy s5’s battery drains extremely fast for some reason, it wasn’t like this when I first got it in September. I’ve tried stopping all applications when they aren’t in use and I moved all of my pictures from my gallery to my computer just in case they were taking up a lot of space and draining my battery but my battery life is still crap. I don’t have many apps in the first place but I still went and uninstalled a few. My battery will be fully charged when I leave my house but somehow in the 20 minutes it takes for me to get to school, even though I haven’t touched it, it suddenly drops to 43%. And then in class when I still haven’t used it, besides looking at the time, it goes down to 19. And finally, on my way to my next class it’s dead…don’t know what to do! Please give me some magical answer that’ll fix this issue! — Savana

Troubleshooting: Hi Christian. Unless the phone has some kind of liquid damage or a hardware issue, you can blame the apps (third-party or pre-installed) for the quick draining problem. Try to isolate the problem first; you can do so by booting the phone in safe mode to see if it still drains the battery quicker than normal.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

In safe mode, all third-party apps are temporarily disabled so, if one them has been causing this issue, there must a be big difference in the draining of the battery. Please note that booting in safe mode is only a way to know if one or some of the third-party apps is causing the problem. If, however, the battery still drains at the same pace, then there could be a conflict in the system.

For you to be able to determine if the system has something to do with the problem, you need to factory reset the phone and observe the phone’s pace in draining the juice up. It’s not an easy or quick process and it entails a lot of patience to know what the issue is.

At Savana, we don’t have magic answer that will fix this issue. You really need to know what the problem is and from there you will know what to do. Please follow the troubleshooting procedure I outlined for Christian.

Galaxy S5 Camera Can’t Focus Far Subjects

Problem: Hi Droid Guy, I REALLY hope u can help me. First let me say I am NOT technically sound, but willing to follow any steps, as long as I can understand them to fix this incredibly frustrating issue.

All of a sudden my back camera stopped being able to focus on anything further then 3-6inched (at most) away. This happened once before then as suddenly as it started, it just began working again. Now, however, I cannot take ANY clear pictures, have tried changing every setting, and also did a restart into safe mode- saw that for someone it helped them figure out it was a corrupt app. Well that did not help. Nor has clearing the cache..

The camera was definitely the thing I used most, and I am really unable to afford the $10 Verizon wants me to shell out to Asurion for a replacement. PLEASE HELP! THANK YOU! — Jenna

Troubleshooting: Hi Jenna! If the camera can focus when the subject is near, then there’s nothing wrong with the hardware. There are issues that may seem complicated like this one. Jenna, the first thing I want you to do is to wipe the lens with a clean, dry and soft cloth just to remove dirt or whatever thing that obscures it. There have been countless reports of focus issues not just with the S5 but with other smartphones. If there’s something the blurs the lens, it surely would affect the phone’s capability to get a good focus on the subject.

There were also some issues like this that were rectified by turning the flash on and off. So, if wiping the lens didn’t work for you, try these steps:

  1. Open the Camera app.
  2. Turn on the flash.
  3. Take a picture with flash on.
  4. Turn off the flash.
  5. The problem should be fixed by now.

If these procedures failed, then reset the phone to rule out the possibility that it is just a glitch in the system. If it persisted after that, there’s no other choice but to get the phone checked.

Galaxy S5 Notification Bar Won’t Work After The Update

Problem: Hi Guys, I’ve just had the latest update on Monday for my Samsung Galaxy S5 and the notification bar that used to tell me if I had emails, txt missed calls etc doesn’t work!! I know have to go I to the main screen and see if I have any which is annoying to say the least. I have set all the setting so it should appear on my notification bar but still nothing and I’ve rebooted the device several times. HELP!

Troubleshooting: The recent update may have messed some data and caches. Issues like this often happens after an update especially major ones like the update you just downloaded (from Kitkat to Lollipop).

The first thing I want you to do is a simple procedure. This will delete all caches used by apps and services so that the phone will be forced to create newer and fresher files. Don’t worry, no personal data will be deleted if you did this:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I am confident this procedure alone can straighten things out in your phone. But in case it won’t, proceed with factory reset. Just don’t forget to backup all your data, contacts, messages, files, etc. because they will be deleted.

Galaxy S5 Calls Consistently Cut In and Out

Problem: Hello, I am really hoping you can help.   I have actually spent a total of 5 hours on the phone with Verizon this past week..an hour in store, and I’m still not even close to having a working phone.

Here’s the problem:

I upgraded my phone in September to the S5 from the S3. Since I’ve gotten the S5 every call that is made the person I am talking to can not hear me or the call consistently cuts in and out. Verizon has sent replacement phones, checked software, ran updates, backed up and reset everything; what seems like a million times; and there hasn’t been any improvement. I’m stuck with this phone since it is under contract and I don’t want to pay $700 for another.   Even though at this point that may be the best option!

The last person I spoke with at Verizon wanted to send out yet another phone (#5) and I honestly am afraid that it will be a waste of my time. Do you know what could be causing this issue? Whether it is an issue with Verizon or the S5? 2 other members of the household aren’t having any problems. However, one uses a HTC One and the other a Motorola something or other. I am the only faithful Samsung user.

I do realize that people rarely use phones for actual phone calls these days, but I do actually like the whole concept of a conversation not cryptic messages that are randomly sent throughout the day. Guess I may be old fashioned.

Anyway…any help would be greatly appreciated! As much as I pay Verizon each and every month, I would actually love to use the phone for phone calls!! Thanks, Randi.

Suggestion: Two Galaxy S5 units under Verizon having the same exact problem, do you think it’s coincidence? If you think so, I suggest you accept the second replacement unit to see if it, too, would have the same problem as with the first two. If it did, then the problem isn’t with the phone but with your provider. The thing is, no carrier or provider will ever say their service is the problem. It’s easier to blame the phone for it and send a refurbished replacement.

If, however, the second replacement unit didn’t have the problem, then there must have been a hardware issue with the first two units.

We really can’t figure out what the problem with your phone is because issues like this need proper observation, trial and error and whatnot. Obviously, we can’t do that. So, Verizon is going to be the one that can help you better because if you went to Samsung, you would be told it’s all Verizon’s fault. Again, I suggest you take the second replacement unit and see if the problem is still there.

Galaxy S5 Can’t Send Out Picture Messages

Problem: I traded for a S5 , I’m with Verizon and the guy who I traded said it’s a bluegrass cellular and should work fine . It works great except I can’t send pic messages . I can receive anything can send plain text but not pictures. I took it to 3 Verizon stores and talked to 5 technical support people, all say the same thing , they don’t know. I have unlimited data with them and I have a Droid 4 , the only way of upgrades is what I did I think. I think what I have read is the apn setting needs changed , I’m no tech but I can take instructions. Help? — Martin

Troubleshooting: Hey Martin! Five tech supports and no one was able to figure out what the problem was? But even if they didn’t know what the issue was, they should have provided you with something just that would allow you to continue using your plan. But anyway, things like that happens all the time.

Based on your description, I believe it’s just an issue with the APN. The first thing you need is the correct APN setting for your phone. You can call Verizon for it or you may scour the web to find the latest Verizon APN that works (but I prefer the former).

Once you have the correct APN Settings, follow the steps below to add a new one:

  1. Go to Settings and then tap More networks.
  2. Tap Mobile networks, then Access Point Names.
  3. Tap the Plus (+) sign at the top to create a new one.
  4. Now enter the APN Verizon gave you.
  5. After you’ve entered everything, tap the Menu icon.
  6. Tap Save.
  7. Now tick the radio button next to the APN you just added to use it.

Lastly, make sure mobile data is enabled in your device as MMS needs to transmit via mobile data network.

Delete Photos From Gallery But Not From SD Card

Question: Hi. Hope you can help with my question. How can I delete photos from my Galaxy S5 but not from SD card?

Every time I transfer a photo to sd card then try to delete photo from gallery the photo on the sd card also gets deleted. My S5 pulled a lot of photos from Facebook and I want to transfer them to sd card. I thank you in advance for your help. — Eddie

Answer: You can’t do that. Gallery is just a viewer and manager but it doesn’t actually duplicate photos it detects. So, as a manager, once you delete a photo from the Gallery, the actual photo will be deleted as well. If you simply want to transfer photos to the SD card, can do so by going to the folder where Facebook stores photos it has downloaded online and then move them over to your microSD card.

Galaxy S5 SMS Messages Not In Order

Problem: I was wondering if you could tell me about my texting. For a while now, if I am texting someone, our messages are not in order. I can send a message, and the reply will be above my text, or vice versa. This is driving me nuts! I did a hard reset on my phone, using the power button and the low volume button, and it corrected it for the first few texts and went right back to doing it again. If you can help, that would be great! Thanks so much! — Connie

Troubleshooting: Hi Connie! I feel sorry that you encountered this problem. Don’t worry, it’s minor and can be fixed immediately. This issue has something to do with the time and date, so follow these steps to fix this:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings.
  3. Under ‘System’ section, tap Date and Time.
  4. Make sure Automatic Date and Time, and Automatic time zone are checked.

That’s it.

Galaxy S5 Can’t Download The Second Update

Problem: I have a Verizon Samsung Galaxy S5. I was notified that I had two software updates for the Android Lollipop OS. I successfully downloaded and installed the first update. I also successfully downloaded the second update BUT when I go to install it, it starts the process and then encounters an error and does not install. I have tried it numerous times with the same result. Please advise on how you think I should proceed. Thanks, Howard.

Troubleshooting: Hi Howard. It’s difficult to just assume what updates you were receiving especially that in your case, those updates were pushed by Verizon. I understand there are two updates and carriers often push updates in chronological order. Some even require that a subscriber’s phone must run the certain version and baseband for the update to be successful. You said there was an error and I’m really dying to know what the error was.

I think the first update you downloaded was the most recent and since Android cannot backtrack to previous versions, that might be the reason why there was an error. But then again, this is just my assumption since I don’t exactly know what those updates are and what the error message you were receiving. Feel free to get back to us if you have further questions.

International Galaxy S5 Doesn’t Have WiFi Calling Feature

Question: Hi, I bought a Samsung Galaxy S5 International Unlocked Phone. I connected it with T-Mobile

I keep getting dropped calls when I am in certain areas or buildings; I was told by T-Mobile that I could use WIFI Calling to solve the problem.

I looked for the WIFI Calling Feature on my phone. It is a Galaxy S5 – Model Number: SM-G900H. The phone does not have the WIFI Calling Feature. It’s supposed to be under Wireless & Networks > More Networks.

But it is not there; I took the phone to T Mobile and they couldn’t find it either; they said they couldn’t help me because the phone is an International Unlocked Model.

Question: Is there any way that I can have the WIFI Calling feature installed on my phone? Any help you can provide me would be greatly appreciated. Thanks. — Asani

Answer: Hi Asani. I think only Sprint and T-Mobile offers Wi-Fi Calling in the U.S. for now. Having an international variant Galaxy S5 explains why you don’t have the feature. There’s nothing more T-Mobile can do about it. If you really want to have the feature, though, I suggest you root your phone and find custom ROMs that offer that feature and install it on your phone. That’s the only way you can make use of the Wi-Fi calling feature.

Galaxy S5 Mobile Data Automatically Turns Off

Problem: Hello! I stumbled on your page and am hoping you might be able to help me. I have had my S5 for over a year now with limited issues. Its fast, efficient, and overall a great phone. That being said, since I have updated my phone to the new lollipop system my mobile data will shut itself off. I have narrowed it down to a fairly specific time frame if that helps; usually it turns off between 11:30pm and 12:45am. I will be using my phone and it will read check my connection, and sure enough my 4G is gray and my mobile data box is unchecked. It doesn’t seem to cause any issues however it is extremely irritating. Also, I am curious as to why if I have a full wifi connection, my Google chrome, fb, etc will take forever to load or will time out all together but if I turn my wifi off, they load much quicker and efficiently. Thank you for your time, Shawna.

Troubleshooting: Hi Shawna. About the mobile data issue, if this happens at these times, then there must be a setting or an app that manages data connection in your phone. It may have been set so that the phone will automatically turn off mobile data at a specified time. For this problem, I want you to boot the phone in safe mode so that you can observe if the phone still does it even if all third-party apps are disabled.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the problem was fixed in safe mode, then find the app that manages data connection and either disable or uninstall it. In case it persisted, then you have no other choice but to backup your data and perform full hard reset.

About the other concern, your phone was set to automatically switch between networks but most of the time, WiFi has a good reception than mobile data that’s the reason why the phone prioritizes it. Once disable, your device will switch to mobile data and that’s the time you’ll get a good connection. For it means one thing; the WiFi network you’re connecting to has poor to no internet connectivity. Either you fix the WiFi network issue (if it’s yours) or use mobile data instead. To prevent the phone from automatically switching between networks, follow these steps:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch”.

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