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Samsung Galaxy S4 Problems, Glitches, Errors, Solutions and Troubleshooting Guides [Part 64]

Welcome to the 64th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. This phone which was released back in 2013 is getting a refresh as the latest Android Lollipop is making its way to this model. The software update brings tons of new features and improvements to this previous flagship model.

galaxy S4

In this latest installment of the series we will be dealing with some of the emails we received recently from our readers concerning this device. Some issues are regarding the Lollipop update while most deal with the previous software version.

If you own a Galaxy S4 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Charging Indicator Not Working

Problem: hello, I got a Samsung galaxy s4 (t mobile version) and it doesn’t show charging although it’s connected to the charger. I tried replacing the charger, battery and charging port. But anything dint work. And when it charges up to 93% the phone automatically switches off. And again to turn on the phone I need to remove the battery and put it back. I’m done with this scenario and please give me a solution for this problem. Thanks.

Solution: Since you’ve already tried troubleshooting the hardware side it’s time to check if this issue is a software related problem. In this case I’d immediately do a factory reset to eliminate any app, software, or data related issues that is causing this charging problem. Make sure to back up your data first before proceeding as this will be deleted in the process.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue persists then the problem may already be with the charging controller on the motherboard. I recommend bringing your phone to an authorized service center for further checking.

S4 Keys Not Working

Problem: I have a Galaxy s4 and the problem is all keys are not functional or responsive. The touch screen works fine I factory reset I rooted it with CyanogenMod still contains the same issues. Please help.

Solution: When you say keys, I assume this is the capacitive hardware keys of the phone right? Try flashing back the original firmware of the phone. If the issue remains the same then this may already be a hardware related problem. If this is the case then you should bring your phone to an authorized service center for checking.

S4 No Ringing Sound When Making Calls

Problem: Hi, while I was looking for answers found out your website. I’m having an issue with my galaxy s4. Cannot listen ringing sound or be heard but the call is processing. When I call it rings on the other side but I don’t hear nothing on my side. I read that there’s a lot of people with this problem if you could give me an answer I would appreciate it.

Solution: Try to reboot your phone first and see if this resolves the issue. A reboot will reset your phone software which eliminates any glitches that may be causing this issue.

  • Turn off the phone
  • Take out the battery
  • Press and hold the power button for at least 3 minutes
  • Reinsert the battery
  • Turn on the phone.

If the issue persists then your next step is to determine if a certain third party app is causing this to happen. Restart your phone in Safe mode to verify if this is the case.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the issue does not occur in Safe Mode then it is most likely caused by a third party app. Find out what this app is and uninstall it. You should start with the most recent app you installed before the issue occurred.

If the problem still persists then wipe the cache partition of your phone

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

S4 Contact Photo Gets Deleted

Problem: Hi I have the Galaxy s4 and every time I go into my contacts and save my info and set up a default picture, 2 days later it deletes itself and I can’t for the love of go figure out why. If you have any idea that would be helpful thank you.

Solution: Does this issue happen for all of your contacts? Try checking the Contacts setting first and see contacts it is displaying.

  • Click on Contacts
  • Tap the three dots on the upper right side
  • Tap on Settings
  • Tap on Contacts to display

If it is set to display SIM contacts then you won’t be able to see the photo. Make sure to set it to display contacts stored on the device or set it to display all contacts.

S4 Wi-Fi Keeps Turning On By Itself

Problem: I just bought a galaxy s4 from straight talk from Walmart. My battery is being drained by the Wi-Fi keep restarting itself. I am NOT new to smartphones I’ve tried everything I can going into advanced settings and making sure that it doesn’t search but it still turns on about after three to five minutes of turning it off no matter what. I am thinking I might have some sort of app from AT&T or some other place that keeps restarting the Wi-Fi option. I need to know whether or not I have to take this back and return it and get another phone or if I will encounter the same problem with another phone. I am nearing the 14 day return window so if you could give me a response I would appreciate it.

Solution: Make sure that in your Wi-Fi settings the auto connect feature is not checked. Tap on the advanced option and make sure that auto network switch is not checked.

You should also go to Settings>More Networks>Mobile Networks> Connections Optimizer> then un-check that box at the top.

There are also cases where certain third party apps may turn on your phone Wi-Fi. To check if this is the case you should start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the issue does not occur in this mode then it is likely caused by a third party app. Find out what that app is (start with the most recent app installed in your phone prior to the issue happening) and uninstall it.

If the problem persists then do a factory reset. Just make sure to back up your data beforehand.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Not Getting Calls/Texts

Problem: Hello, I found your site and thought I’d see if you could help me. I have a Samsung Galaxy S4. For the last few days, I have not been receiving calls, and my texts come through 3 or 4 hours after someone sends them. Beginning yesterday, I have not been able to send texts, make calls, or receive either. No matter where I am, my phone is still showing that I have no service. Any suggestions? Thank you!

Solution: Try to reset your phone connection with the network by doing a reboot. Just turn off your phone then tur it back on after a minute. This will refresh its connection with your carrier.

If the problem persists then try to use your phone in various locations. This will allow you to check if it occurs only in a specific area. Call your network and verify if there are any network related issues in your area.

You should also try using a different SIM to verify if this is an account related issue.

To determine if a software glitch is causing this problem a factory reset is highly recommended. You should back up your phone data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If after the factory reset the issue still remains then this may already be hardware related. You should bring your phone to ab authorized service center for checking.

S4 Reboots After Installing Apps

Problem: Hi. I own a Samsung S4 device.. It keeps rebooting without any reason. When I do factory reset.. It gets Oright and works fine until I install apps from playstore. When I install apps for my personal use, it works fine even more than week but all of the sudden it starts rebooting again. Kindly help.. What is the problem? and what causes it to reboot?  What should I do to stop it from rebooting..? Do I need to update apps after sometime or what things I need to take care of..? Please write to me in detail.. I will be so thankful to you.. Kind Regards.

Solution: It appears that an app may be causing this reboot issue to occur. This usually happens when it has a corrupt data or it conflicts with the system software. To resolve this issue make sure that your phone software is running on the latest system update. You should also make sure that your apps are updated to the latest version.

To determine which app is causing this to happen you should uninstall the third party apps one at a time. After each uninstall observe if your phone still reboots. Repeat the procedure until you get to the part where your phone does not reboot. The last app you uninstalled may be the offending app. Try not to install this first until an update is released by its developers.

S4 Display Turns Green

Problem: My friend and I were at a game last night, and his phone turned green out of nowhere.  and we took out the battery and it didn’t do anything.  then, we turned it off and tried to turn it on, and it just vibrated, but didn’t turn on.  please try and answer ASAP.

Solution: Connect the phone to its wall charger and let it charge for at least 15 minutes. Disconnect the wall charger then try turning the phone on. If it does not turn on then take out the battery and remove the microSD card. Press and hold the power button for at least 3 minutes. Reinsert the battery (leave the microSD out) then turn on the phone.

If the problem persists then wipe the phone cache partition.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the phone does not turn on or if it turns on with a green screen then this may be a hardware related problem. You should bring the phone to an authorized service center for checking.

S4 Screen Flickering

Problem: My galaxy S4 suffers a serious problem on screen flickering. Could you please send a solution for that.

Solution: Try checking first if there are any new software updates available for your phone. If there are then install them. These updates come with improvements and bug fixes that may help resolve this issue.

You should also consider the fact that certain third party apps may be causing this to happen. Did this issue occur right after installing a particular app? To check if this problem is app related you should start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the screen flickering issue does not occur then it is most likely caused by a third party app. Find out what that app is and uninstall it.

If the problem still persists in Safe Mode then do a factory reset. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Randomly Disconnects From Network

Problem: About 4 days ago my phone would not connect to the network and I rebooted it about 10 times, it finally connected and worked for awhile. I have had it drop a cal and lose the network. I have had the phone state there is a Sim card error and restart. Now sometimes when I restart it comes back on and works but after I make a call send a text it usually disconnects again. This is a very random issue, I have tried in safe mode to remove some programs, I have removed my sim card and everything looks good. What do you think?

Solution: Try to use another SIM and see if the issue still occurs. If it doesn’t then your SIM may already be faulty.

You should also check if the SIM is properly secure in the phone SIM tray. If there is some movement then this may also cause the SIM card error. If the SIM tray does not properly hold the SIM then this may need to be replaced at an authorized service center.

S4 Typing Issue

Problem: I have a Samsung galaxy s4 active and when typing in certain parts of the screen such as when I press the r button it will press t and e it does this in a couple of places if I turn the phone counterclockwise I can use the r is there anything I can do to fix this or is it the digitizer? Thanks in advance.

Solution: Try to do a factory reset first to eliminate any software related causes. Do backup your data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue persists then the digitizer may already be defective. You should bring your phone to an authorized service center for checking and repair.

S4 Can’t Receive Calls

Problem: Gentleman, I have a 2 year old Samsung Galaxy S4 that I can call out on but when someone try’s to call me it goes straight to voice mail.  If I switch over to Wi-fi calling the calls come in no problem.  I did a full master reset and the problem did not go away. Any suggestions?

Solution: Try checking if the call divert feature is activated and if it is then turn it off.

  • Tap the Phone icon, then tap the Menu key.
  • Choose Call Settings then Additional Settings. Wait until current settings are displayed.
  • Tap Call Forwarding then Voice Call.
  • Tap each of the following options ‘Always Forward’, ‘Forward when busy’, ‘Forward when unanswered’, and ‘Forward when unreachable’.
  • Tap Disable.
  • Repeat until all diverts are turned off.

You should also try using a different SIM in your phone and see if this is an account or SIM related issue. If the problem does not occur while using a different SIM then replace your old SIM.

S4 Location Turns On Randomly

Problem: Hi, I couldn’t find a answer on your web page to my problem. My question is, how do I stop locations from turning on randomly by itself? Thanks for any help you can give me.

Solution: If your Location keeps turning on this means that the GPS feature of your phone is activating on its own even if it is turned off. The most likely suspect is a third party app that is using your location to perform its intended purpose. To check if this is really caused by an app you should start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If locations does not turn on by itself in this mode then the issue is very likely caused by a third party app. Find out what that app is and uninstall it.

S4 Pink Lines In Photos

Problem: Hi, After finding your post bout the upcoming Lollipop release, I saw that you offered some help with phone problems – after hours of looking online and days without access to a camera, I am at a complete loss of what to do. I’ve attached some photos to the email which are examples of the photos I am currently able to take (they were taken on a ‘click’, exit the camera, open the camera, ‘click’ etc basis). You can see that these pink lines (occasionally more of a purple blue haze than a pink haze_ aren’t in the same position for each photo. This was only achieved after multiple restarts, battery removals and camera cache/data removal and force stops. As a general rule, the only application that is constantly running is the internet. I haven’t recently installed any apps, or dropped/damaged my phone. I dropped my phone over a year ago and the top left of the screen is cracked, to the point I had to put a screen sticky protector on it to keep the glass in place. However the LEDS and touchscreen still work perfectly, even when i swipe my finger over the cracked portion of the screen. Even since I got my phone ( December 2013 ) it has sporadically had issue with the camera – such as these pink lines/a black screen) but it’s always sorted itself out with little input from me. Admittedly it has become more frequent/worse since I dropped it last year, but again, it’s always sorted itself out / been a semi quick fix. This latest blip has been going since the start of the week and I have no idea what’s caused it.. To sum up – this morning I’ve done multiple restarts, multiple battery pulls, power offs, cache/data deleting and force closes, safe mode start up. If at all possible I’d rather avoid a factory reset, as I did that a few months ago and it didn’t help the camera at all, although it did later clear itself (after a battery pull I think) and go back to perfect image taking, perfect focus. I’ve also tried changing the image store default from card to phone and back to card, installed a third party camera app and removed it… Any ideas you can give would be useful 🙂 Thanks

Solution: It look like you already did everything possible to check the software side of things. One last thing you could do is to reflash the firmware of your phone. You will need a copy of your phone’s firmware and a software called Odin installed in your computer. You can check the popular Android forums on instructions on how to do this.

If the issue persists even after reflashing the firmware then this may already be caused by a faulty hardware. You should consider bringing your phone to an authorized service center for checking and repair.

S4 Takes Black Photos When Timer And Flash Activated

Problem: I googled a problem i was having with my galaxy s4 and i saw you guys said to email you if any concerns so i will. I berely got my galaxy s4 like 3 days ago so it’s brand new, but what’s been bothering me is that i try taking a picture , with the timer on plus the flash on , and my picture will come out completely black. I was weirded out because i use to have the galaxy s3 and the camera ,timer with flash on worked so well. You were able to see everything nice. So i was wondering if you guys may know why my phone does this?

Solution: Does your phone have a case installed? Sometimes the case may block with the camera lens or flash causing the photo to appear black.

If nothing is blocking the camera lens and flash then you should proceed with clearing the cache and data of the camera app.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap an application.
  • Tap Clear cache.
  • Tap Clear data.

S4 Contacts Have Stopped Working Issue

Problem: I am having a issue with my new phone. I keep getting  a mssg “unfortunately  your contacts  have  stopped  working”  I have tried doing what the professionals suggest. Clear cache under contacts, took off my contact pics. Tried to uninstall google + .   Still is not fixed.  It is so annoying.  My contacts don’t work after i get that mssg for a few times after i get that mssg then contacts finally appear.  No one seems to know what  the issue  is.  I hope you can help.  I am not very technical which makes it worse. Hope this makes sense.

Solution: If clearing the cache of your contacts app does not resolve the issue then the next step is to wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the issue persists then consider doing a factory reset. Make sure to backup your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

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