,

Samsung Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 61]

Samsung-Galaxy-S3-Problems

Released in 2012, Samsung Galaxy S3 was one of the most popular smartphones and with millions of users around the world, the emails we’ve received since we started supporting the device have reached 1% of the total number of units sold yet. So, we’ll continue publishing support articles for this device until we’ve addressed of the issues owners could possibly encounter.

There are already more than 600 problems listed on our Samsung Galaxy S3 Troubleshooting page, so if you have issues with your device, I suggest you visit it first and try the solutions or troubleshooting procedures we provided. If they didn’t work, then email us at [email protected]. We enjoy helping our readers and we are doing the best we can to assess your concerns and provide appropriate solutions. So, please, do your part and include all necessary details of the problem when you email us. You may also post your concerns on our Facebook wall and/or Google+ page.

Galaxy S3 Cannot Boot Up Completely

Problem: Had phone for 2 years – not overloaded as far as i am aware – biggest load would probably be about 6 vids of my son & wife total about 18 min. It had started playing up a bit (a few secs delay on the desktop icons coming up when rebooted). Now wont go past the google logo to restart. Im told that by reinstalling software they can correct but it will wipe all info- i am desperate to retrieve the contacts/pics/videos (& txts if possible) – is there anything i can do? — Mick

Related Problem: Hi, I have the Galaxy s3 and last night it was on the charger working perfectly fine then I took it off the charger to send a text, after that it died. When i powered it on it got to the red Verizon logo screen and just stayed stuck on the screen. i’ve tried everything from taking the battery out multiple times and even keeping it out for a while then trying again and have even took the battery out counted to 30 and put it back in and it just continues to power on but once it gets to the red Verizon logo screen it just stays there stuck on it. is there any information you can give me to help this problem? Thanks.

Troubleshooting: Reinstallation or re-flashing of the firmware is the last resort. I don’t know what happened to the phone or why it started “playing up” but if it hasn’t been soaked in liquid or dropped, there’s a chance that the problem is caused by a minor glitch. I understand that you have to salvage some important data in your phone, so let’s take the safest route in troubleshooting this problem.

The first thing I want you to do is soft reset. When it comes to minor hardware and firmware issues, this procedure is very effective.

  1. While the phone is on, remove the back panel and pull the battery out.
  2. Press and hold the Power key for a minute.
  3. Place the battery back in and secure it with the back cover.
  4. Attempt to turn the phone on to see if it could go past the logo.

If soft reset didn’t fix the problem, then try to boot the phone with all third-party apps disabled.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

In case the phone can successfully boot up in this mode, use the opportunity to retrieve all important data you don’t want to lose. However, if the safe mode remedy didn’t work, then try booting up in recovery mode and wipe the cache partition.

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

If all of these procedures failed, then there’s a slim chance you can retrieve your data. You might consider seeking help from a technician.

Galaxy S3 Doesn’t Have Option For Conference Call

Question: I purchase a new, unlocked Galaxy S3 last fall (international version) and use it on the T-Mobile network. The other day when I was checking to see how to make a conference call, I found that my screen shows a “Record” icon where the “Add Call” icon is shown to be on every S3 manual/guide I can find. Is there any way to add or find the “add call” button on my phone? I can’t think of any time I’d use the record button, but would like the option of making a conference call. Thank you for any help you can provide!

Answer: There are different variants of Galaxy S3 and more often, they are based on laws in states or countries they will be marketed. For example, if privacy law states it is forbidden to record phone calls, then such feature will be removed or replaced. In your case, the conference call function was omitted, which is usually normal for international variants considering not all service providers allow call conferencing. If your provider allows it but your phone doesn’t have the capability to do so, you can root it and flash a custom ROM with such function. As far as you are stock, there’s nothing much you can do about it but use the features that came with the phone.

Straight Talk Galaxy S3 Hasn’t Received Firmware Updates

Question: I have been using Straight Talk service since April of 2012. I have had the Samsung Galaxy S3 since November 2014 it came stock out of the box with Jelly Bean 4.1.2, why haven’t I received any system updates. Prior to having the S3 I had a LG Optimus Showtime (purchased in April 2012) I didn’t get any system updates on the LG either. I bought my daughter a Verizon Prepaid for Christmas of 2014 her phone received the 4.4 KitKat update less than a week after she had the phone. In my research some have said it’s Straight Talk others have said it’s Samsung. Do you know or can you find why I have not received any updates on my phone. — Clarance

Answer: Hi Clarance. You haven’t tried calling Straight Talk and asked them about it, have you? Well, Straight Talk branded Galaxy S3 or any Android phones for that matter won’t receive updates simply because the company won’t roll out one because it is against its Terms of Service (ToS). Therefore, the firmware that came with the phone will be the same firmware the device will run until it’s damaged after years of use. But you may contact Samsung about it so you’ll be instructed what to do to update your phone. There were reports suggesting some users were able to pull down updates through Samsung Kies, so it’s to try that method. But if you’re expecting Straight Talk to spoon-feed the update to your device, that won’t happen.

Messaging Problem and Other Issues with Galaxy S3 Mini

Problem: Hey there, my S3 mini can’t functionally handle group texts. There was some kind of mandatory system upgrade (phone did it automatically, I didn’t have a choice) and ever since, group texts are unusable. I’ll get them out of order, mine won’t send for 5-10 minutes (if at all), and I’ll get repeated texts an hour after they were originally sent out. Doesn’t matter if it’s with Android users or iPhones. It’s every time, but not necessarily every message. Some go through just fine, but then one will be delayed for 5, 10, even 20 minutes. GroupMe saves my life, but I can’t have every conversation that way. Is there any fix for this?

The phone has some other issues as well, things like the camera crashing for no apparent reason, or calls not going through, or the map not loading. Any advice you could offer would be helpful! It makes me want to very carefully smash the phone with a hammer. — Margie

Troubleshooting: Hi Margie. Well, smashing the phone with a hammer will not necessary fix your problems but they sure will disappear if it’s crashed to pieces. I understand your frustration and I don’t know how much time you already spent with your phone trying to fix those problems. As much as I am willing to walk you through exhausting all possible troubleshooting procedures, I know you’re already exhausted so here’s the solution–hard reset!

There’s a lot of problems for a single phone that just received an update. Even if we troubleshooting them one-by-one, there’s no guarantee they’ll be fixed so take the shortcut now and save time but don’t forget to backup all your important data first:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Won’t Operate Normally After Being Wet

Problem: Hello, this is fahmida Islam, i justed wanted to know if you can tell me what to do with my Samsung galaxy S3as my brother licked my phone and then it stopped working so i put inside dried rice to soak the water for 3 hours then i turned it on and the colour changed and it keeps getting blanked, its like my phone screen broked but sometimes it works. Would you please give me soem advice on what i can do? Thank you!

Troubleshooting: When liquid enters the phone, there’s no way we can tell the extent of the damage. In your case, however, try putting the phone in rice for a couple of days because there’s a possibility that little of amount of liquid is still messing up with the circuitry. If the problem persists after that, then it’s time you had the phone checked and/or cleaned by a technician. The good news is it still powers on, so there’s a big chance it will be fixed.

Galaxy S3 Can’t Boot Up Normally and in Recovery

Problem: Hi, I lost my phone by dropping it in an outdoor trash bin for 3 hours (!!!!) and was lucky enough to find it. I used a wipe to clean the outside (the back has a protective rubber cover), which may have been a fatal mistake.

The phone was usable for phone call, msg, and email, except the bluetooth wasn’t working properly, and I kept getting a message that the Play Store had to close.

A few more apps gave that message, so I did a soft reboot. It closed down properly, but then got stuck on the first Samsung screen.

I did a hard reboot, removing and restoring the battery, sim card, etc. Same problem.

I tried your method to do a factory reset, but even though I saw the red “recovery” message, it got stuck again on the title screen. Help! Thank you, Deborah S.

Troubleshooting: Hi Deborah. We really don’t know what happened to the phone when it was misplaced but please try to check if the LDI (Liquid Damage Indicator) turned to pink, red or purple. If it did, water may have gotten inside the phone. Put the phone in a bowl of rice for a day or two to dry it off and then attempt to turn it on. If it has the same problem, try removing the battery and press the Power key for a minute to drain off stored electricity in capacitors. After that, attempt to turn the phone on.

After doing all of those and the phone still refuses to boot up, you need to have it checked. The firmware may have been corrupt and needs to be re-flashed or there’s some sort of hardware problem.

Galaxy S3 Battery Drains Quicker

Problem: Hello, I already read some troubleshooting topics about the Samsung Galaxy S3, and as always it’s quite helpful. Since not so long ago I’m dealing with a strange battery issue (I don’t know if there’s already a topic about this, but I guess asking will tell).

My battery (or perhaps my software) is acting strangely nowadays. When I’m charging it to the maximum and disconnect my charger from my phone the battery percentage drops instantly from 100 % to 95 % (or even less, mostly 93 %). Even while in my pocket it keeps dropping rapidly. After a few hours it’s below 15 % already, and even faster while my wi-fi is activated.

At first I was thinking about lots of junk files that may cause the problem or malware. I installed both Malwarebytes and CCleaner and scanned for a few times already. However, the same problem remained.

Then I tried to fix battery issues with the help of an app named Battery Doctor. It does help a bit, but my battery still drops rapidly.

As a last attempt I tried out another charger and a factory reset. I was thinking perhaps it could have been the software or my charger causing the strange events of my battery.

Is my battery out of commission already? I wouldn’t dare to think about that since it is a pretty new one. I started using it a few months ago and it was in the box for a year or so. I hope there’s something I can do to fix this. Thanks a lot for taking the time to read this! — Appie

Troubleshooting: It sounds more like it’s a battery problem, Appie. I understand it’s new but when it comes to the quality of the hardware, there’s no guarantee that the one given to you doesn’t have a flaw. There’s one way to find out, either you try your battery on another phone or try a new battery on your phone. Moreover, there’s no guarantee that buying a new battery will fix the problem so I suggest you borrow from someone if necessary just to find out if the phone drains normally. If it doesn’t, then there’s a more serious problem with the phone and you need to have it checked.

Galaxy S3 Won’t Power On Completely But Enters Boot Loop

Problem: I own a Galaxy S3 that won’t turn on. I own two batteries because the port on the bottom is damaged. So I’ve been swapping the batteries without any problem. The last time I swapped, the phone automatically tried to power on by itself. Normally I would have to press the power key to turn on. When I swap the battery, after a second or two, the phone vibrates and I see the Samsung logo light up. Then it would disappear and then I would briefly see the Galaxy S3 logo pop up. I tried almost everything and I’m about to give up. Could it simply be the battery charger isn’t working? I don’t understand why it would try to power up without pressing the power button. I would appreciate any help on this. I would hate to buy a new phone. Thanks. — Hyunki

Troubleshooting: First of all, the port is already damaged, so there’s a possibility that, somehow, the circuitry is messed up. The USB/Utility port can be replaced, if you don’t want to buy a new phone, then spend a little money to get that fixed. Secondly, based on your description, it seems like the Power key is stuck. Phone turns on without hitting the Power button but shuts down after a few seconds. It’s not about the charger but the unit itself.

To address this, try pressing the Power button many times to see if you could fix it, if not, then there’s also a possibility it was damaged. It’s time you brought the phone to a technician and have it checked.

Galaxy S3 Soft Bricked During Rooting

Question: Hi galaxy!! I tried to root my phone and it went completely dead.. All it does now is jus show the Samsung galaxy s3 logo but never boot up… What should i do??

Answer: That’s the result of rooting that has gone bad. I’m curious to know what rooting procedure you followed. But anyway, you can bring your phone back to life by re-flashing the firmware. You can do so using Odin and booting your phone in Download mode. Of course, you need to download the first package for your phone, download Odin, and that’s it! You can now proceed to flashing of the firmware.

Galaxy S3 Browser Keeps Crashing

Problem: Hello there, when I’m on facebook on my phone, after a short while the browser seizes & every few seconds makes a kind of grinding noise. A box does come up to Wait / close browser/ report, but it still doesn’t fix the problem. The only solution is to power off & reboot which is darn annoying.

I prefer Samsung to any other make, but this phone is the worst I have ever had & I’m terribly disappointed in it. Any suggestions would be appreciated on fixing this problem. Kind regards, Chris.

Troubleshooting: Well, there are several reasons why the browser crashes but there’s one procedure that is effective enough to fix issues like the one you’re currently experiencing–clearing the cache and the data.

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap the browser you’re using.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.

Sudden Loss of Signal Before Shutdown

Problem: Hi there, I am presently using a Samsung Galaxy S3 phone. Recently, I have been facing a very irritating technical glitch with my phone.

Halfway through my using of any app that requires an Internet connection, the signal icon next to the battery bar will suddenly show a circle with a diagonal stroke down the centre, and the screen will start to have weird static lines flashing across it before blacking out.

This problem has been causing me great inconvenience, hence I am seeking advice on what is causing the problem and how it can be solved. Thanks. — Dalton

Troubleshooting: Hey, Dalton. The loss of signal and the flickering of the screen are results of a more serious issue inside the phone. The least you can do is to rule out the possibility that it may be just a firmware issue by doing the full hard reset. If the problem remained after that, then you really have to get the phone checked by a technician.

Follow these steps to hard reset your phone:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Cannot Boot Up After Reset

Problem: Hi I barely bought a galaxy s3 but the guy reset the phone and now don’t want to turn on all the way it just appears Galaxy sign then android T-Mobile the android sign then Samsung and then don’t do nothing what can I do? — Carmen

Troubleshooting: By the word ‘reset’ I assume you meant ‘factory reset’, right? If the phone is stuck on the splash screen after the reset, then it can be fixed by simply wiping the cache partition:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.