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Samsung Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting Guides [Part 59]

Samsung-Galaxy-S3-Problems

We already addressed more than 600 problems that users encountered with their Galaxy S3. If you have problems with your phone, I suggest you visit our Samsung Galaxy S3 Troubleshooting page first and find issues related to yours, then use the solutions or troubleshooting guides we provided.

For those who have just tuned in, we provide free Android support. All we need are details about the problem you’re currently experiencing. Don’t be shy; provide all necessary details if possible so that we can accurately assess your problem. We don’t mind if you wrote a long email as long as it contains details we need to help you better. Please send your problems to [email protected] or you may post them on our Facebook wall and/or Google+ page.

Galaxy S3 Won’t Automatically Switch to Mobile Data

Problem: Hi, if I shut off WiFi I would expect to see the 4g signal in the notification bar after a few seconds. The mobile data box is checked. The only way to get the mobile to start and bring up the 4g notification is to uncheck the mobile data box and then check it again. Then everything is fine until I use wifi again. Appreciate any ideas. Just purchased Samsung Galaxy S3 used with Net10 on AT & T network with 4G LTE. Thanks, Chris.

Related Problem: Hi guys! I own a Galaxy S3 and while it’s working fine, I noticed that it no longer automatically reconnect to WiFi when I get home. Here’s my setup, I have a WiFi network at home but when I go to work, I have no other option but to use mobile data. I am not on unlimited plan that’s why I want my phone to connect to WiFi when I’m home. It’s not doing it anymore. How can I fix this? — Steve

Troubleshooting: Hi Chris and Steve. You guys have two similar issues but don’t worry it’s not really a problem with the phone. There’s just a setting that may have been turned off for some reason. I’m sure the issue will be resolved by following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings.
  3. Tap Wi-Fi and hit the Menu key.
  4. Choose Advanced.
  5. Mark the checkbox next to Auto network switch.

Galaxy S3 Email Changes The Password

Problem: Hi, my phone changes the p/w by adding entries up to 32 spaces when my entry has only 10. Has been doing it for about a month. I change it and once I say OK it adds all the other entries which I assume is just repeating the p/w. I still get the email on my iPad, laptop and pc. What can I do to fix it on the phone.

I am 70plus but I keep trying to stay connected. Please tell me in simple terms what to do. Thank you so much.

Related Problem: Whenever I check my email, I am prompted to re-enter my username and password, which is very annoying. It seems like my phone is changing my password every time because when I count the number of characters, there are more than my actual password. I already tried many times re-entering my correct password but this thing keeps happening. And by the way, I already checked and logged into my account via webmail and my username and password worked just fine. Can you help me with this? Thanks.

Troubleshooting: An app shouldn’t be doing that but since it’s already acting that way, it could be some kind of a glitch in the system or just the app itself. Honestly, I haven’t encountered an issue wherein the app adds more characters to the password. Based on these two descriptions, I can imagine how the problem is replicated but I couldn’t theorize the cause. But there is a big chance you can fix this problem by clearing the cache and data of the Email app. Please note that all downloaded emails will be deleted:

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Email.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.

Galaxy S3 Won’t Turn On Due To Liquid Damage

Problem: My Galaxy S3 recently fell in the beach at shore, and was their for 10 to 15 with out me knowing. When i realized it was in the water i opened it up and with a towel and cleaned it. i turned it on scared to see if it was okay and it turned on fine but then i shut it off because i got scared. then when i get home i put it in an container of rice and left it in over night, when i woke up i tried turning it on but when it went to the main screen it was frozen so i took it out again and after a while i charged it, then ill turn it on again and it turned pink so i turned it off after a few days i put it behind my refrigerator because of the humidity and i thought that would work and it did but after a while its started acting weird so i turned it off and left it their for a while but nothing is happening, so i just wanna know is it broken or what can i do. — Jamayra

Related Problem: My Samsung Galaxy S3 fell into the kiddie pool while I was bathing my baby and it turned off almost instantly. I quickly got it out of the water, shook it off a little bit and attempted to turn it on. It did turn on but immediately shut off. Since then, I haven’t used my phone because it won’t turn on. Is my phone useless now? What am I going to do? I’m panicking because my husband gifted it to me during our anniversary. Can it still be fixed? — Sylvia

Troubleshooting: Hello Jamayra and Sylvia. When it comes to liquid damage, there’s no way we can tell the extent of the problem without physically inspecting the phone. The thing is, it is crucial to turn the phone on after it has been submerged in the water. There are a lot of components that can be damaged if liquid can get in touch with the circuitry and it is almost impossible to tell which of them are damaged. But commonly, when the phone is turned on while some of its components are wet, the power and charging will be the first ones to be affected. This explains why the phone refuses to power on and charge.

Putting the phone in a bowl of rice may help dry it out but can’t fix those chips. Aside from the that, the battery may also be damaged or develop some kind of bulge and the display may show some liquid on-screen or there could be some liquid leaking from it.

In other words, there’s nothing much you can do to troubleshoot a problem caused by liquid. Instead, you are advised to have the phone checked by a technician. In cases that the phone wasn’t turned on after it got wet, general cleaning and blasting some warm air into delicate components may fix the problem. But there’s no guarantee. If the tech would suggest you buy a new motherboard plus other components, it would be practical to just buy a new phone. But it’s your call.

Galaxy S3 Takes A While To Send/Receive Messages

Problem: Hey, I shut down some of the processes on my phone to save battery but I don’t remember which ones. Now my phone’s whatsapp and fb messanger as long as other internet apps take a while to send messages and receive messages it sometimes just remains idle. — Devaselan

Related Problem: I got my Galaxy S3 rooted for the reason that I can manipulate pre-installed apps and services. True enough, I was able to decrease my phone’s RAM and battery usages but I haven’t foreseen the effects. I may have disabled services and apps that don’t need to be disabled because now, I can’t send/receive messages or sometimes they take a long time to send or received. I’m not really a techie person but I just loved the idea that I can be a master of my own phone that’s why I approved to have it rooted. But now, I am freaking out already because I think I messed up my phone so bad. Please help me. What should I do? — Jessica

Troubleshooting: Hi Devaselan and Jessica. Problems like this can easily be fixed by simply rebooting the phone. By doing so, Android system will load all default services that are necessary during boot up including those for pre-installed app. However, if the problem persists after a reboot or two, there’s nothing you can do but full hard reset. I know it may sound like it’s a shortcut but the thing is, we really don’t know which of the service you guys disabled. Hard reset will bring the phone back to its factory defaults, that is why it’s the best way to fix this problem:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Internet Connection Fails When In A Call

Problem: I have a Samsung Galaxy S3 on Boost Mobile, I bought it in October of 2014, When I am on a phone call I cannot connect to the internet whether through chrome, internet, or google maps. When i attempt to connect to the internet I receive this message: “You are offline. Wi-Fi and mobile data are turned off. The page can be loaded once you connect to a network. Error code: ERR_INTERNET_DISCONNECTED” I brought it to my neighborhood Best Buy because that is where I originally bought it from. They replaced it with a new one, however, I am still having the same issues.

The odd thing is my boyfriend has the exact same phone on the same carrier and he can do all of it without an issue. He also has a higher signal that I do in the same places. How can I fix this issue?

Related Problem: I don’t know if you guys have already addressed this kind of problem before but whenever I’m on a phone call, I can’t connect to the internet. When I try to, the phone gives me an error like I’m offline and that I need to turn on WiFi and mobile data to be able to connect. This is currently happening on my Galaxy S3 and I don’t know a thing why it happens. How can this be fixed?

Troubleshooting: There are various factors that will result to this kind of problem but most of the time this happens to owners that connect to the internet through mobile data. There were very few cases that WiFi users experienced this problem and those cases were often caused by unstable WiFi network.

Now, if this problem happens when you’re on a call and you are sure that mobile data was enabled prior to the phone call, it’s a glitch that may have been caused by a corrupt cache. You cannot troubleshoot while in a call but once you got off the phone, just wipe the cache partition and it should bring the phone back to its normal operation:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Wiping Phone Memory Without Turning It On

Problem: I have a Samsung Galaxy S3 I tried to replace the charging port by my self and i gave up half way, so now the phone don’t turn on I was thinking of selling for parts or repair but if it gets fixed i don’t want someone to see all my personal pics or texts or have access to my contacts or anything at all for that matter. I have a lot of accounts that can be opened or viewed. that are synced to that phone. I just want to reset it so its like new or just erase everything that’s saved on there. but like I said I can’t turn it on or plug it in.

Related Question: Hi Harold. Is there a way I can reset my Galaxy S3 that won’t turn on? I dropped the phone and now it won’t turn on. I’d like to send it for repair but there are some sensitive document I don’t want a tech to see once the phone is repaired. Can you help? — Meagan

Suggestion: No, you can’t delete anything in the phone’s internal storage without turning it on first. If only the charging or utility port was damaged, you can still turn the device on by inserting a charged battery. Of course, you need to charge the battery using an external charger or a different device.

However, if the phone refused to turn on, then the circuitry may have been messed up. You may need help from a technician to get the utility port fixed or buy the entire USB Charging Port component and replaced the defective one in your phone.

Galaxy S3 Screen Turns Off Automatically

Problem: Hello, I have read many articles about the Samsung S3 looking for a solution to my issue, but all the articles are about the phone completely shutting off. My issue is that the screen keeps shutting off. The phone is still on and if you knew where on the screen to touch is still operating in the background. At first this would happen when the battery heated up during game play but now constantly does it.   The screen will stay on for about 3 seconds then go dark. In some instances, like using facebook, it will come back on for a second or 2 then go off again without touching it. Any suggestions?

Related Problem: Hi guys. I hope you are doing fine. My problem with my Galaxy S3 is that the screen often turns off randomly. I know it’s just the screen that turns off even if I’m using the phone because if I call it from our home phone, it will ring and when I swipe the area to answer the call, both phones will be connected. Do you guys know how to fix this? Please help.

Troubleshooting: Well, it’s a hardware issue specifically the display. But I encountered a couple of problems before like this that were caused by a firmware glitch. I don’t know the setup of your devices or what apps run on them but it won’t hurt if you tried to boot your phone in safe mode to find out if this problem was caused by a third-party app that has gone rogue:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

While in safe mode, observe the phone closely to find out if the problem is still happening. If so, then the last thing you will have to do before you send the phone in for repair is full hard reset just to rule out the possibility that it’s just a firmware issue.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Won’t Turn On After Battery Got Depleted

Problem: Ok so around 4or 5 today I was trying to message back someone on Facebook messenger and my phone froze. So then I put it in my charger and turned it on and only showed up Samsung S3. So then I asked my dad what was wrong and it was my battery it was lose, so we put a new one in! It’s showed the red led light as if it was dead but charging but would show the battery percent and now won’t turn on or show the led light!! Excuse my language but wtf is wrong and I haven’t done anything!

Related Problem: More often, I would only plug the phone to charge if it reached 5% and below. Today, however, I forgot to plug it in so the battery was all drained. I plugged it in and it took more than a minute to show the charging icon and light up the LED. After several minutes of charging, I tried to turn the phone on and it refused. I unplugged the charger and attempted to turn it again but still nothing. I then plugged the charger back in but the LED didn’t light up and the charging icon didn’t show. So, my phone will not power on and will not charge. What can I do?

Troubleshooting: I don’t know if we can call it a glitch but yes, I think that’s what it is. More often, this problem occurs if the battery was removed or totally depleted. More often, the procedure that can effectively fix this problem is soft reset.

How To Perform Soft Reset

Soft Reset is an effective way to fix minor hardware and software glitches. It is very easy to do and many would think it’s absurd to do it but many have actually been helped with this method. Here’s how you do it:

  1. Remove the back cover and pull the battery out.
  2. Without a battery, press and hold the Power key for a minute.
  3. After 1 minute has elapsed, place the battery back in and secure it with the back cover.
  4. Now turn the phone on.

I hope this helps.

Galaxy S3 Became Extremely Slow

Problem: A couple of weeks ago, my android just all the sudden reset itself somehow. I don’t think I did it by accident. I remember putting my phone down and going to the kitchen and when I say back down to use my phone it was asking me “Spanish, English, or French” languages. I don’t know what happened. I lost everything on my phone because I didn’t have an SD card.

Now my phone is extremely slow. It takes forever to load. I can’t watch any videos at all because it won’t load. I’ve reset it again last night (intentionally this time) and its still extremely slow.

The charging outlet on the bottom of the phone went out months ago and I’ve been using a wall battery charger where I charger the battery separately but the battery drains very fast even when I stop all the unnecessary apps that are running. — Aubrey

Troubleshooting: Hi Aubrey, since you already decided to reset your phone, then I will not let you perform more troubleshooting. I am almost certain what you did with your phone was Factory Reset, which deletes all third-party apps, data and personal information. This problem of yours may be caused by a corrupt data or hardware issue. What you can do is rule out firmware-side issues, beyond that, you need help from a technician. So, I suggest you perform the full hard reset:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Stuck During Boot Up

Problem: Hi there, I checked out your forum and tried all the steps with no joy. I performed a factory reset and wiped the cache partition.

When I attempt to turn on the phone it just seems to freeze when the white “Samsung galaxy s 3” appears even when I try reboot it from the power/home/up menu.

Also when I enter these menus my phone never vibrates I have to guess when to release the power button. I cannot enter the power/volume down menu I have tried countless times. The phone wont turn off it just freezes in the aforementioned state I have to remove the battery and leave it out for a minute before I can try turn it on again.

The was low and when I attempt to charge the phone while it is off the circle in the screen loads along with an empty battery background but the circle does not rotate it freezes immediately.

The phone has a protective case and sustained no water or physical damage to the best of my knowledge.

The only recently installed app was “messenger” which I finally reluctantly installed and was using just before the battery died and the problem began.

The screen seemed to go hazy and almost flicker (best way I can describe it, possibly not completely accurate) before the screen turning black.

I am a student and need a new laptop I’m hoping I won’t have to buy a new phone too! I couldn’t find a date for your forum but some of the comments seem quite old, I hope you’re still doing this!

Many thanks in advance if you need any further information please let me know , if you no longer do this could you let me know so I can explore other avenues as from what I’ve seen online I have tried everything and you are my only hope! Kind Regards, Peter.

Troubleshooting: Hey, Peter. Based on your description, I believe you haven’t got the phone to boot in recovery mode yet. If you pressed the Power key first before pressing the Home and Volume Up keys, the phone will not go into recovery mode because it will attempt to turn on normally. So, the order must be Volume Up, Home and Power key. Now, try to follow these steps:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

After the full hard reset and the phone still couldn’t boot up completely, then you need to bring the phone to your provider and have the tech re-install (re-flash) the firmware. That should do it.

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