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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 46]

Welcome to the 46th part in our series of troubleshooting guides dedicated to the Samsung Galaxy Note 2. If you are still using this particular model then you will definitely want to follow this series as we discuss the issues our readers are facing with this phone while providing helpful solutions. It’s most likely that you won’t have any issues with your phone however if you do then this guide will be very useful.

note 2

In this latest installment of the series we will tackle some of the latest emails that we have received from our readers concerning this phone. While most of the issues are easy to resolve some need a series of troubleshooting steps to be performed.

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email at [email protected] We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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Note 2 Overheating Issue

Problem: Hey Good Day, I bought a Samsung note 2 from a pawn shop. I know it’s not the best of choice but it was really cheap and the guy said buy it as is. I was in a hurry so I bought it wit little to no hesitation. When I took it home and started using it, less than five minutes and it says that my phone is overheating and it will shut down. So I turned it off and put it a side and didn’t pay much attention to it. a few weeks later i picked it up back and it had the same problem, By this time i was already in another country. So i bought another battery , thinking that it would solve the problem but i was wrong. Now that the battery is dead, it wont charge because it says that the battery is overheating. It’s a cool phone but That’s the only thing that is bothering me and I’ve factory reset it many times. Any solution for my dreadful problem? Please and Thank you.

Solution: In most cases when a phone overheats the most likely culprit is a faulty battery or some app that has become corrupt. However, since you already tried a new battery and even did a factory reset to no avail then the cause of this problem may already be hardware related.

I’m guessing that there may be some component inside the phone that has shorted causing it to heat up. You will have to bring your phone to an authorized service center and have it checked if you want to get it fixed.

Note 2 Can’t Make Outgoing Calls

Problem: My outgoing calls on Samsung Galaxy note 2 have stopped randomly what is the problem?

Solution: Try to restart your phone first and see if this resolved the issue. Restarting will allow your phone to re-establish it connection with the network.

If the issue still persists then try taking out your SIM and insert it in another phone then place a call. If you still can’t make any outgoing calls then the problem is most likely network or account related. You will have to contact your carrier regarding this matter.

If you can make a call when your SIM is inserted in another phone then the problem is with your phone. Try starting your phone in Safe Mode to check if whether a third party app is blocking your ability to make calls.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If the issue disappears in Safe Mode then you will have to find out what app is causing this and uninstall it.

You should also check if call barring is activated on your phone. If it is then you may not be able to make any outgoing calls. Go to your phone dialer then check on its settings.

Finally, if the issue still persists then you should consider doing a factory reset. Make sure to back up your phone data before performing this procedure.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Does Not Turn On Unless Connected to Charger

Problem: Hello i have a galaxy note 2 in T-Mobile. My phone has recently started saying i have no service freezes and turns off. It wont turn on until i connect it to my charger and then it says it doesnt have battery but before that it had 70% and it goes to 0%-1% is it my battery? I also have the wrong size of sim card. Its too small. Can it be the sim card?

Solution: Regarding your phone not turning on when not connected to a charger you should first try replacing your phone battery. It may already be faulty and is causing this issue.

For the no service issue of your phone I’m pretty sure this is caused by a wrong size SIM card that you are using. The Note 2 uses a micro SIM so I’m guessing that you are using a nano SIM. Try using a micro SIM and check if your phone can get a signal.

Note 2 Can’t Send Email

Problem: Hi. I’ve searched but can’t find solution. I’m on holidays and my note 2 won’t send pics via email on wifi. Data plan is getting used up. No problems sending via text or cell. This started happening at home with our own wifi. Can you help? Thanks.

Solution: The first thing you need to check is your email account settings. See if everything is correct. If it is then you will need to clear the cache of the email app that you are using as it may have some corrupt data that I causing this problem.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Email application.
  • Tap Clear cache.
  • The application cache is now cleared.

If the issue still persists then delete you email account then re-create it. Make sure to save any important email messages that you have and take note of your email settings.

Note 2 Mobile Data Activates On Its Own

Problem: Hi there, I have a Samsung Note 2 and ever since my phone came back from the insurance for a screen repair, I am having problems with my data. I will deactivate the data and then 2 min later my data will go on by itself. I have wi-fi at home so it is not necessary for my data to be activated, but it just goes on by itself and honestly it is very annoying. What can I do to sort this matter out?? Thank You.

Solution:  The first thing that you should consider is if a certain third part app is causing this behavior. Start your phone in Safe Mode and see if the issue still occurs. If it doesn’t then find out what app is causing this and uninstall it.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If the issue persists then do a factory reset. Make sure to back up your data prior to this. If you are still having a problem then this may already be hardware related. You will have to bring your phone to an authorized service center for checking.

Note 2 Battery Gets Drained Rapidly

Problem: hi, my phone has been acting strangely as of late. it runs out of juice real quick. like it will be fully charged then i make one call of less than 5 minutes and finished it is out of juice. this has happened a number of times. any advice? what is the average life expectancy of a samsung galaxy note 2? thanks in advance.

Solution: This issue is most likely caused by a faulty battery. Get a new one and see if the battery drain issue still occurs.

Note 2 Boot Loop When Charger Is Disconnected

Problem: Any Idea why My note 2 would go into a reboot loop when my charger is disconnected. This issue just started last night?. Phone boots up perfect when the charger is connected, but if you disconnect the charger after it boots up, it goes into the weird boot loop.

Solution: Try clearing your phone RAM first as this may be caused by corrupt temporary data.

  • Turn off phone
  • Take out the battery
  • Take out the microSD card (if you have on installed)
  • Press and hold the power button for at least 3 minutes
  • Re-insert the battery
  • Turn on phone while not connected to the charger

If you are still experiencing the same issue then try using a different battery on your phone.

You should also consider doing a factory reset on your phone. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Security Policy Needs Updating

Problem: Ok, so i have a note 2 and my problem is that im always getting a Gray shield notification on top. When i click on it,  it ask me to update my security policy which I do and it updates every time but after 10-15 minutes it comes back asking me again to update my security. It seems to also happen when i use the browser. The notification woll say that unauthorized access have been made… Update your security update. Its been really annoying to keep on updating all the time.  Please help me with my issue.  Thanks.

Solution: This issue is most likely caused by a corrupt data in your phone’s security policy update app. Clear out the cache of this app to resolve the issue.

  • Go to Settings, More, Applications Manager, and tap the All tab
  • Scroll down and tap on Security Policy Update
  • Press Force Quit
  • Press Clear Data
  • Power off your phone
  • Remove the battery and wait at least a minute
  • Re-insert your battery and power your phone back on

Note 2 Writing On SD Card

Problem: Hello droid guy. Since kikat I cannot move items from phone to sd card.   apps have no authority to write. My phone is filling up – what good is the SD card?

Solution: The KitKat update had brought several security enhancement to your phone which protects your personal information. While this is good, the drawback is that you won’t be able to install apps on your phone SD card. There is however a way to bypass this security restriction and if you are interested to know about this just search for the procedure which is available on most of the popular Android forums online. You can still use your SD card to store your photos, videos, and other documents though.

Note 2 Text Input Issue

Problem: When  sending  email  and text messages my note 2 has strayed double   spacing  between  words and putting  a space between  the  last word in a sentence   and the period  or question  mark . What would cause this and how can I   fix it?

Solution: You can change the way your text input works by changing its settings.  From your home screen tap on the apps icon then click on settings. Click on Language and Input then click on the gear icon of the default keyboard that you are using (this will be the Samsung Keyboard). Uncheck auto spacing.

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