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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 49]

Welcome to the 49th part in our series of troubleshooting articles dedicated to the Samsung Galaxy note 2. This phone, which was released in the later part of 2012, is going to get the official Android Lollipop update from Samsung. Those who are still sing this phone should be pretty excited about this update as it breathes new life by bringing new features to this otherwise aging smartphone.

galaxy note 2

In this latest installment of the series we will tackle some of the recent emails that we have received from our readers concerning this model. Most of the issues we will be dealing with are minor in nature while some require a series of troubleshooting steps to be performed to get a resolution.

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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Note 2 Battery Swelling Issue

Problem: Hi, My battery is swelling. Battery discharge automatically. Need a charger to start the phone. Phone automatically hangs and gets switch off. Please do help. Thanks.

Solution: A phone battery that has swollen is unsafe to have since there is a tendency of it leaking or even exploding. The fact that you need to connect your phone to a charger is proof enough that the battery needs to be replaced immediately. Try to replace the battery with an original Samsung battery. Once you get the new battery avoid overcharging it and make sure to keep your phone cool since heat is one contributing factor to the battery swelling issue.

As for the other issue of your phone hanging and getting switched off I suggest performing a factory reset to refresh your phone. Make sure to back up all your data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Touchwiz Home Stopped Working

Problem: I have Galaxy note 2.  I’ve somehow lost TouchWiz.  Instead it says that TouchWiz home has stopped.  How can I get it reinstalled? Thank You.

Solution: You don’t need to reinstall the TouchWiz app to resolve this issue. If you are getting a TouchWiz Home has stopped error message then this may just be a setting or a software glitch issue.

The first thing that you should do is to clear the data of this app. Take note that this deletes all configuration that you made on the app so you will have to set it up again.

  • Go to Settings
  • Select Applications
  • Tap the Running or All tab and choose TouchWiz
  • Tap Clear Data

Most of the problem will already be resolved. If you are still experiencing the problem even after clearing the data of the app then the next step is to reset all the app preferences of your phone.

  • Access Settings
  • Choose Application Manager and select the All tab
  • Tap the Reset App Preferences option
  • If a confirmation message appears, just tap Reset Apps

Note 2 Stuck In Factory Mode

Problem: Good day, I have a note 2 that somehow is stuck in factory mode. I try to restart the phone but it still boots in factory mode.

Solution: Try restarting your phone and at the same time clearing out its temporary memory.

  • Turn off phone
  • Take out the battery
  • Press and hold the power button for at least 3 minutes
  • Reinsert the battery
  • Turn on the phone

If your phone is rooted you can open your file explorer program then open the file “factorymode” in /efs/FactoryApp directory. Edit the word OFF to ON then reboot your phone.

As a last resort you may also perform a factory reset. Take note that this will delete all data stored in your phone. If you previously backed up your data then you can proceed with the steps listed below.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Acts On Its Own

Problem: Dear sir, I bought a Samsung note 2 lte ( N 7105 T0LTE)  i am facing   touch screen   problem. Sometimes touch screen is misbehaving   like opening apps, or zooming on web pages and calling   someone so please help me solve this.

Solution: Backup your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If the issue persists then this may already be a hardware related issue. This is probably caused by a faulty digitizer or a defective motherboard. I suggest bringing your phone to an authorized service center for checking and repair.

Note 2 Not Automatically Toggling Between 3G/4G

Problem: My note 2 sgh1317 worked good for 6 months.  It’s an AT&T phone and I’m using net 10. It has the kitkat 4.4.2 and it started messing up In December.  The 4glte works good but when I make a call it goes to 4G and 1 bar normally pops up and the call drops. I’m in zip code 71111 or 71109 most of the time.  I did factory resets and took it to samsung and they  flashed the phone. Seems like it won’t toggle radios back and forth. 3g 4G toggle app helped some but it’s annoying to keep doing it during calls. Is there a code or some type of fix to this problem? I put the simian my s4 mini gti915 and it is perfect. Tried another sim in the note and it still does the same. Hspa, cdma,3g was good before December by the way. And yes the apn settings are correct.  Please assist.

Solution:  A quick check online will reveal that there are also other owners of this phone complaining of the same issue. This could be a software issue which may be resolved when the official Lollipop update arrives.

In the meantime, the best solution right now is to continue using the toggle app since all forms of software troubleshooting have already been exhausted.

Note 2 Changing Email Password

Problem: Hi there, I changed my yahoo password on my main computer, now i am not recieving any email at all. When I try to send an email, it is unable to reach server. I cannot find on my samsung note 2 where I can change my password to match my other one. I synct. Very frustrating!

Solution: Follow the steps below to change the email password in your phone

  • Tap Apps and tap Email.
  • Tap the Menu key.
  • Tap Settings.
  • Tap Account settings.
  • Tap the account.
  • Tap Password

Edit the password to the correct one you are using.

Note 2 Flash Not Working

Problem: Dear Droid Guy, I have a Samsung galaxy 2 note. I’ve had it for about a month and the only way it works is when it’s plugged into a charger. I’ve discovered this problem about a week ago. However I’ve ordered a battery and waiting for it to be shipped to me. But now my flash has randomly stopped working. It doesn’t work on any flashlight apps either. Is there any way I can fix this problem without having to pay? And also do you think it’s because of the battery that’s causing the problem? Thank you for your service.

Solution: The chances of the battery affecting the flash is very remote. Since this issue happened randomly there’s a chance that this may be a software related problem, otherwise this may be due to a faulty hardware.

What you need to do first is to wipe the cache partition of your phone. This clear out any temporary data in your phone, some of which may be corrupt and may be causing the flash not to work.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then do a factory reset. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Check the flash and see if it works. If it doesn’t then wait for the new battery to arrive and recheck the flash with the new battery installed. If the flash still does not work then this may already be a hardware related problem. You should bring your phone to an authorized service center for checking.

Note 2 SD Card Write Access Lost After Update

Problem: Hi, I have a Galaxy Note 2 and a while back I installed a minor Andriod update.  (Android version 4.4.2) Immediately I lost the ability to write to my external sd card anywhere on that card. I was using DOSBox Turbo to run some DOS programs on my external sd card and immediately lost write access to those files.  This caused me to lose access to all of my appointments in a DOS based PIM program that I use.  That program must alter the datafile upon startup, so it would no longer even open so I could access any of my appointments, events, repeating events and info on past events and completed tasks! Since that happened, I never did find anywhere on the external sd card that I could write to, and eventually had to move everything internal to /storage/emulated/0/download! Having my programs and data on the external sd card in the past offered an easy way to access those files in case of any access limiting damage to my phone. Now I only have read access to my internal sd card with no ability for the phone to write to it, anywhere, at all.  It has made my external sd card completely useless to me.  There isn’t even write access to the external sd card’s download directory anymore! Why did I lose write access to my entire external sd card and will the upcoming Lollypop update make moving all of my DOS applications a necessity yet again to an unknown location, just to retain write access. I contacted support for DOSBox Turbo when it happened and they had no idea what happened either. They verified that I had no write access anywhere to my external sd card as well and suggested that I transfer all of my files to the internal location I stated earlier. Will there again be a way to move my program and data files to my external sd card when we are able to install the lollypop update onto my Galaxy Note 2? Everyone seems to be stumped by this.  Your help in figuring out what happened and if I’ll experience more problems upon the lollypop update for the Galaxy Note 2 would be greatly appreciated.

Solution: The KitKat update that you got on your phone prevents apps from writing data on the SD card for security reasons. Prior to the 4.4 update apps had permission to read and write to the SD card. While this is indeed a good feature the problem is that most apps simply dumped their data anywhere in the SD card instead of just one location. Another problem with this is that it is a security risk. Apps that have permission to read and write data on SD cards can also do so on any folder, including your phone system folder. This means that your data could be at risk.

The Android Lollipop update will bring back the ability of apps to read and write to removable storage, even on directories that the app does not own. This means that the DOSBOX turbo app that you are using will have permission to write to the SD card if your phone will run on lollipop and if the said app will be updated to run on Lollipop.

Note 2 Stuck In Safe Mode

Problem: HI, I have a Samsung galaxy note 2 which is stuck in Safe Mode, everything I have tried has not works. I done a web search and came across your web page and it mentions about Flash Firmware using ODIN. Would you recommend that I try this as nothing else works. Kind regards.

Solution: Flashing your phone using Odin is the last course of action that you should take if all else fails. Remember, this will delete all data on your phone so make sure to make a backup copy first.

Before flashing your phone make sure to check if you have performed the following steps listed below.

Discharge your phone

  • While the Galaxy Note 2 is on, open the back panel and remove the battery.
  • Leave it without a battery for a minute but at the same time, press and hold the Power button. This will discharge its electronic components of stored electricity.
  • Place the battery back in.
  • Boot normally.

Wipe cache partition

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

You should check if the Volume Down button is stuck. If this button is stuck your phone will boot to Safe Mode every time you turn it on.

Note 2 Recorded Videos Can’t Be Played

Problem: Hello I have a Samsung galaxy note 2.  I take videos with it and it works fine, I then go into it to play it back and then it comes up with an error saying video can’t be played.  I can’t work out as to why because video was originally taken with phone.  If you have any suggestions it would be appreciated. Regards

Solution: Where is the recorded video file saved? If it is saved in your phone’s microSD card then the card may be defective. Try taking out the card and have your computer read it. Check if you can play the recorded video file using your computer. If it can’t be played then chances are the file was saved in a corrupt memory sector of the card. You should consider getting a new SD card.

If the recorded video file is saved in your phone internal storage then try clearing the cache and data of the video Player app you are using to playback the file.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the desired application.
  • Tap Clear cache.
  • Tap Clear data.

If the problem persists then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

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