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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 48]

Welcome to the 48th part in our series of troubleshooting guides dedicated to the Samsung Galaxy Note 2. Although this phone was released in 2012 running on Android Jelly Bean it is going to get the Android Lollipop update. This is because its hardware specs is powerful enough to take advantage of the latest Android version and the phone itself is even better than most of the latest midrange models out in the market today.

galaxy note 2

In this latest installment of the series we will tackle some of the emails we received from our readers concerning this device since the last part was published.

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Stuck In Safe Mode

Problem: HI, I have a Samsung galaxy note 2 which is stuck in Safe Mode, everything I have tried has not works. I done a web search and came across your web page and it mentions about Flash Firmware using ODIN. Would you recommend that I try this as nothing else works. Kind regards.

Solution: Flashing a fresh firmware on your phone using Odin should be the last course of action that you should take. While this may solve the problem there is also a chance that it may not if the issue is hardware related. If for example the volume down button of your phone is stuck then there is a possibility that your phone will always boot in Safe Mode.

If you decide to flash your phone then make sure to back up your data first as this will be deleted in the process.

Also, you may want to check if you have performed some of the steps listed below before flashing your phone.

Clear your phone RAM

  • With your phone turned on take out its battery
  • Remove the microSD card (if you have one installed)
  • Press and hold the power button for at least 3 minutes
  • Reinstall the battery (leave the microSD out)
  • Turn on your phone

Uninstall any apps that you installed before this issue occurred.

Wipe the cache partition

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Won’t Power On When Battery Fully Drained

Problem: Hi there, I own a Samsung Galaxy note 2 and when my phone dies it won’t power back up again even when I plug it into the charger. I have the original charger to. So this forces to me go buy another battery. This has happened multiple times now. Could it be the battery or the phone? It is really frustrating buying batteries every time it dies. Do you have any info that will help? Thanks.

Solution: You should first verify if your charger is indeed working by using it to charge another phone. Once you have verified that it is working then the problem may be phone related.

What happens here is that the battery does not charge at all. This is the reason why you need to get a new battery whenever it gets drained.

Try cleaning the charging port of your phone with a toothpick or toothbrush. Make sure to take out the battery when doing this. There ae instances when dirt or lint may interrupt the connection between the charger and the phone which in return prevents the battery from being charged.

If the issue still persists then the charging component inside the phone may be faulty. You will have to bring your phone to an authorized service center for further checking.

Note 2 SIM Card Removed Error

Problem: Hi, I need your help. My GALAXY NOTE 2 is having issues. I receive a message that reads “SIM CARD REMOVED” “THE MOBILE NETWORK WILL BE UNAVAILABLE UNTIL YOU RESTART WITH VALID SIM CARD INSERTED” RESTART is the only option. Which i usually press to retart. This happens anytime when am use the phone but most especially when making a call. this usually ends the call. so i restart the phone. I will appreciate if you can help me. thank you in advance.

Solution: There are three possible reasons why your phone is having this issue. This could be caused by a glitch in the software, an issue with the SIM card itself, or a hardware related issue. Perform the troubleshooting steps below to resolve the issue. Move on to the next step if the issue still remains.

If this is a software related problem then a factory reset is highly recommended. Make sure to back up your data first beforehand.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device

There is also a chance that the SIM card you are using may have a problem. Try using another SIM on your phone and see if the problem remains. Try to check if the SIM fits securely in place and that it does not move around. If the SIM card moves or is not secure then it will lose its contact the phone causing the error message to appear.

One other possible reason why this issue occurs is due to a faulty hardware component. The SIM card holder may have a problem or the SIM controller of the phone may be faulty. If this is the case then you will have to bring your phone to an authorized service center for checking.

Note 2 “Your device has been modified. Software updates are not available” Error Message

Problem: Hello, I just rooted my Galaxy Note 2 already running Android 4.1.1 Jelly Bean and when I tried to check for update I get this popup saying ‘Your device has been modified. Software updates are not available.’ I’m not using an SD card Am just using the internal memory. How can i solve this problem.  Thanks.

Solution: Once you root your phone you won’t be able to get the official updates OTA since a mechanism is in place that checks your phone software of any modification. If you need to get the official software update then you will need to unroot your phone as well as reset the flag counter. Instructions on how to do this are available at most of the popular Android forums online.

Note 2 Mobile Data Does Not Immediately Turn On

Problem: Hey there. I am using Samsung Galaxy Note 2, sometimes when i recharge my internet data, then when i turnd on the mobile data option, then it doesn’t react, and there is no sign of mobile data, and internet also not working. Please suggest what shall be done to rectify that problem.

Solution: Your phone needs to reset its connection with the network in order for the mobile data to turn on. In most cases, when you already have an active mobile data subscription the phone will immediately get a mobile data signal. There are times however, depending on the network you are using, when you need to refresh your connection to the network before you can get a mobile data signal.

I suggest you switch off your phone then switch it on after a few seconds. This will allow you to get a mobile data signal.

Note 2 Camera Flash Randomly Turns On

Problem: Have a Samsung galaxy note 2 and the back flash randomly flashes. The flash is turned off. Tried to factory reset phone and it still does it. Please help if you can.     

Solution: You should first verify if this issue is caused by a third party app by starting your phone in Safe Mode. In this mode only the default apps are loaded while the third party apps are disabled.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the problem does not occurs in this mode then a third party app may be causing this. Find out what that app is and uninstall it.

If this issue occurs whenever you receive a notification on your phone then the flash notification may be active. Try turning this off by going to Settings -> Accessibility -> Flash notification, make sure there is no check mark.

If the issue still persists then you should consider doing a factory reset. Make sure to back up your data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device

If after performing a factory reset the issue still remains then this may already be a hardware related issue. You should bring your phone to an authorized service center for checking.

Note 2 Does Not Charge

Problem: My Galaxy note 2 won’t charge when I connect it to a wall the car or computer, it just buzzes and displays a message stating the charging paused, battery temperature is too high. Now I have replaced the battery multiple times, changed the charging port, done a factory reset and even used compressed air and a toothbrush to clean the port. It’s all stock nothing has been changed or tampered with and I use an external battery charger but it is so annoying. ANY help and I do mean anything would be greatly appreciated I don’t know what else to do

Solution: The battery temperature sensor of your phone may already be faulty which is why you are getting the error message. You should have this sensor checked at an authorized service center.

Note 2 Stuck In Boot Loop

Problem: Hello Droid Guy, I’ve ran into a serious issue with my Note 2. It’s stuck in a reboot loop. However, when it is plugged into a computer it will not reboot for a moment, but after that moment passes it will reboot itself. I have wiped the cache partition (in recovery mode) and rebooted it, to no avail. Looking forward to your advice.

Solution: If wiping the cache partition does not resolve the issue then a factory reset is the next step you should do. Make sure to back up your data before performing this procedure and make sure to take out the microSD card (if you have one installed).

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device

If your phone is still stuck in a boot loop then you should consider reflashing your phone firmware via Odin.

Note 2 Audio Recording Issue

Problem: Recently I’m not able to hear audiom recordings in Whatsapp and Telegram. But the person on the other end could hear my voice recording. When I tried using the voice recorder on my phone and hit playback, it works fine. Its also fine when I recorded audio on the LINE app. Is it the problem with Whatsapp and Telegram? Or other apps that I installed that causes these 2 apps to have problems? I’m using Samsung Note 2.

Solution: Since the problem only occurs when you use the WhatsApp and Telegram apps then there may be something wrong with both apps. Try clearing the cache and data of both apps then uninstall them. Go to Google Play Store and download both apps to your phone. Check both apps again and see if the audio recording issue is resolved.

Note 2 Video Files Not Visible On Laptop

Problem: Hi droid guy, I have a Samsung Galaxy Note 2 GT-N7100. When I connect the Note 2 to the laptop and browse the Note 2 Phone \DCIM\Camera folder to download photos and videos I could only see photos but no videos. So I can’t download videos. I can see and play videos on my phone but they are invisible when browsing the Phone\DCIM\Camera on the laptop. I’ve successfully downloaded videos from the Note 2 to the laptop before. This started happening when the phone memory was full and even after deleting so much I still can’t see the videos on the laptop when browsing the phone DCIM folder. I’ve turned the phone off and on. That doesn’t work. I looked through your answers to queries online but didn’t find a query/answer to do with that. Appreciate your sound advice. Thank you!!

Solution: This is indeed quite strange. If the photos and videos are in one folder then both of them should be visible. Try to verify first the location of your video file by looking at its details using your phone. Go to the gallery app then click on a video. Don’t play the video but instead click on the three dots located on the upper right side of the display. Click on details then take note of the path. If it is not located at Phone\DCIM\Camera then this may be the reason why you can’t view it on your laptop.

If the videos are stored in the same folder as your photos then you should try using another laptop and see if the videos can be viewed. If not then you should consider using Kies to view and backup your phone videos.

Note 2 Slow Response

Problem: Hey guys my samsung galaxy note 2  it’s been getting slower and slower when I try to open  any apps  it’s takes its takes more than normal it has had take 4/5 seconds to open its just getting aggravated hope you guys can help thanks.

Solution: The first thing you should check is if your phone has lots of apps running in the background. Try starting your phone in Safe Mode first and see if the issue still persists.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If opening apps does not take long in this mode then you should consider uninstalling certain apps that you don’t regularly use as this may be running in the background and using up memory.

If your phone still operates sluggishly in Safe Mode then this may be caused by too much temporary data. You should wipe the cache partition of your phone to resolve this issue.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 No Display On Screen After Being Dropped

Problem: My mum has a SAMSUNG Note 2, she dropped it. A 3 ft fall. The screen turned black. She can get calls, texts and notifications but the screen stays blank. Is there any solution to this or is it gone for good? Please help me.

Solution: It appears that the display may have been damaged by the drop. You will need to have this checked at an authorized service center and possibly have it replaced.

Note 2 Stuck On Boot Logo Unless Connected To Charger

Problem: Hello Droid guy. Could you kindly help me? My note 2 isnt switching on when it is not plugged for charging. (To be precise it switches on only with the samsung logo appearing and the “note II” white letters appearing on the black screen and that is it. Black screen again) Only when it is plugged to the power socket i can switch it on and use it as per normal.  Have you encountered the pb before? Is it a battery issue or a hardware one? Many thanks for your advice. Warm regards.

Solution: This issue could be software related or it could be caused by a faulty hardware.

If this is a software related problem you will need to do a factory reset. Make sure to back up your data first.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device

If the issue still persists then you should try reflashing the firmware using Odin. Instructions on how to do this can be found at the various popular Android forums online.

If however this problem is hardware related then you should bring your phone to an authorized service center for checking.

Note 2 Insufficient Storage Space On Device

Problem: Hoping you might be able to solve an issue I’m having with my Samsung Note 2. I have recently done a factory re-set and since then I’m unable to download any apps. I get a message saying ‘insufficient space on device. In settings – storage it says 12GB internal storage and 2.05gb phone storage. Prior to doing a factory re-set I kept getting all sorts of error messages saying different apps had stopped working. However everything works fine now except I’m unable to download ANY apps. Hope you can help !! Regards.

Solution: If after performing a factory reset you get the insufficient space on device error message then try changing the preferred install location of your phone to let system decide. Go to Settings, Storage, Preferred Install Location, then choose let system decide.

You should also try dialing *#9900# on your keypad and click on the second option that says “Delete dumpstate/logcat”. Press the Home key afterwards.

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