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T-Mobile Galaxy Note 3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 3]

T-Mobile-Galaxy-Note-3-Problems-3

Hello guys! Welcome to the third part of our special T-Mobile Galaxy Note 3 problems troubleshooting series. I addressed ten problems in this post reported by our readers. T-Mobile has a good tech support team and we’re not trying to compete with them. Instead, we are trying to help our readers who contacted us and asked for our help.

We will be publishing more support articles so stay tuned and subscribe to our mailing list. You may also contact us at [email protected] for your concerns. Since we already have a running series for this device, I suggest you visit our Note 3 Troubleshooting page to find problems related to yours and try the solutions we provided. If they don’t work, email us or post your concerns on our Facebook wall and/or Google+ page.

The following are problems I addressed in this post. Click the link to jump to the specific issue:

  1. Can’t Be Recognized by Computer
  2. Can’t Send / Receive MMS
  3. Can’t Download Apps After An Update
  4. Keeps Freezing
  5. Won’t Auto Connect to WiFi
  6. Stuck on Samsung Screen
  7. All Calls Go Straight to Voicemail
  8. Won’t Turn On but Vibrates
  9. Settings and Other Apps Crash
  10. Facebook SSL Handshake Error

T-Mobile Galaxy Note 3 Can’t Be Recognized by Computer

Problem: Hi! I own a Galaxy Note 3 and more often, I save my photos and videos that I take with my phone to my computer (laptop). I recently sent my computer for repair and it has been wiped I believe, so it can’t recognize my phone now and I can’t copy files to it. I already called T-Mobile but the only thing they told me was to download some files or drivers and I don’t even know where to get those. Please help me. What must I do to fix this? — Jennifer

Troubleshooting: Hi Jennifer. What T-Mobile’s rep told you about the drivers is true. You need those files to get your phone properly detected and recognized by your computer. You can download drivers from Samsung website. But I suggest you download and install Samsung Kies instead, not only you can backup your data easier, it also comes with all necessary drivers. This will save you from a lot of trouble finding the correct model in your phone and finding the correct driver for your phone model.

T-Mobile Galaxy Note 3 Can’t Send / Receive MMS

Problem: This problem started about 3 days ago and I haven’t anything on the phone except the usual call, text, browse, and games. The problem is that I can’t attach pictures to a text message. I mean I can but it won’t send. My brother tried sending me a picture message and I wasn’t able to get it as well. Not really sure what to do now but my carrier is T-Mobile and I’m yet to call them.

Troubleshooting: It’s either the MMS was deleted or changed. Well, I really don’t know what happened to your phone but this case isn’t new. A lot of people, not just Note 3 users, have been complaining about this problem and it’s not exclusive to T-Mobile as well. Yeah, I think it would be a good idea to call your provider but instead of telling them you have a problem sending and receiving picture messages (which may force them to do basic troubleshooting), just ask the reps to check your account and give you the correct APN settings for your phone. Of course, they will have to check other things on their end to know what the problem is. But it’s more of an APN issue than anything else.

T-Mobile Galaxy Note 3 Can’t Download Apps After An Update

Problem: There was an update that started downloading on its own and I wasn’t sure if it was for the OS or anything else. Long story short, after the update, the phone lose the capability to download apps from the Play Store. So, I did what others told me to do like reboot the phone, remove the battery, press and hold the power key for 3 minutes and all that. I even tried removing my Google account and set it up again to no avail. I really need your help on this because my provider (T-Mobile) just can’t figure out what to do. If you could get back to me as soon as you can, I would be very grateful. Thanks in advance. — Leo

Troubleshooting: Thanks for pointing out there was an update. I think the latest update has messed up the phone, although we really can’t pinpoint which app were updated. I am, however, almost certain it was an update that included some of the Google apps. For this problem, uninstalling update from the Play Store will solve it.

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Scroll down to Device manager section and tap Application manager.
  4. Scroll to the right to display contents of ALL
  5. Scroll down to find the app and tap on it.
  6. Tap Uninstall updates button.

This should take care of the problem.

T-Mobile Galaxy Note 3 Keeps Freezing

Problem: So, I downloaded a bunch of apps and the phone was working great after that. By the way, the phone is a Note 3 from T-Mobile. It’s been with me for more than a year and it was only recently that I decided I will try other apps aside from the usual. I downloaded a bunch of games and productivity tools. After a day, the phone started freezing randomly and then the frequency increased and today, there isn’t a minute the phone wouldn’t freeze. Once the device freezes, I will have to wait a minute or two before I can use the phone again. The problem can go on the entire day and I’m already fed up in dealing with it. I was told to factory reset the phone but how can I when there isn’t a minute it won’t freeze? Is there anything you advice that would make this problem disappear? — Charlie

Troubleshooting: Well, if the problem started after you downloaded and installed apps, then one of them must have a conflict with the system and that’s causing the freezing. We can’t pinpoint which app it is but we can confirm if it’s a third-party app or pre-installed one that’s causing the problem by booting in the safe mode:

  1. Turn the device off.
  2. Press and hold the Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

Once in safe mode, observe closely if the phone still freezes. If it does, then the problem doesn’t just concern third-party apps but also the firmware. At this point also, try to backup everything you don’t want to lose, and then follow the steps below to perform master reset:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

T-Mobile Galaxy Note 3 Won’t Auto Connect to WiFi

Problem: Hey guys. I’m so happy I found your site. My problem is that my Note 3 will not reconnect back to my WiFi at home. It used to but not anymore. The thing is, we don’t have WiFi in the office so I signed a contract for mobile data with T-Mobile. Can’t complain about the service, can’t complain about the phone. But for several months my phone will connect to mobile data when I leave home. When I come back home, the phone will reconnect back to my WiFi and it’s not doing that anymore. I can assure you the phone doesn’t have any water or physical damage or any other damages that may have caused the problem. Do you think it’s just a setting? If so, can you tell me how to make the phone reconnect to WiFi again? Thanks.

Troubleshooting: Yes, it could be just a setting. It may have been changed or something. Just follow these steps and you’ll be fine:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings.
  3. Tap on the Connections tab.
  4. Touch Wi-Fi and tap the Menu key.
  5. Choose Advanced.
  6. Make sure Auto network switch is enabled.

T-Mobile Galaxy Note 3 Stuck on Samsung Screen

Problem: What’s up droid guys? Hope you’re all doing great. There was an update that I think bumped up the version of the firmware of my phone. I think everything went fine, the update downloaded and installed. But by the time the phone tried rebooting itself, it was stuck on the Samsung screen. By the phone my phone’s a Galaxy Note 3 and it’s been with me for a year now. Could it be that the update messed up my phone? How can I fix this?

Troubleshooting: Yeah, I think the recent update messed some of the caches of the core apps and services. There’s a very effective way to get the phone out of being stuck–wiping the cache partition. Doing this procedure will reformat the cache partition, it’s a directory where all caches of apps and services are stored. Wiping it will delete all these files and the phone will be forced to create new ones during the next boot up. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power
  3. When ‘GALAXY Note 3′ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

All Calls Go Straight to Voicemail

Problem: Hi. I really could use your help guys. The problem is that all calls to my number go straight to the voicemail. My phone is the giant Galaxy Note 3 getting its service from T-Mobile. I am expecting more than 5 calls a day from my clients and I would really appreciate any advice you can give. Please help me what to do. Thanks.

Suggestion: As much as we want to help you fix this issue, we can’t because your provider handles everything related to voicemail. I am sure T-Mobile can fix this problem, so please call the support hotline. During my tenure as a tech support for one of the wireless companies in the U.S., I often encounter issues like this and we have just a tool to fix the problem in one click.

T-Mobile Galaxy Note 3 Won’t Turn On but Vibrates

Problem: I have a Galaxy Note 3 that has been with me for a little over 8 months now. It was working fine all this time until yesterday when it refused to turn back on. The battery was drained, so I plugged it in to charge until it was full. By the time I pressed the power key to turn it on, it initially showed the Samsung logo, then it turned off and vibrated for a second or two. I hit the power key again but it didn’t respond. Now, the phone keeps vibrating about 3 seconds or so and I just don’t have a single clue why it’s doing this. Called T-Mobile and reported the incident but the reps, too, don’t know how to fix it. I thought you guys are knowledgeable enough. Please help me and thanks in advance for this great service you provide. — Daniel

Troubleshooting: Hey Daniel. Based on your description, I think the problem is with the Power key–it’s stuck. Please follow the simple troubleshooting guide I outlined for you below:

  1. Remove the case if there’s any.
  2. Open the back portion of the phone and pull the battery out.
  3. Now, press the power key shortly and release. Do this many times to see if you can get the button out from being stuck.
  4. Place the battery back in and attempt to turn the phone on.
  5. If the phone still refuses to come back on, follow the same process again.
  6. After you’ve done the process for the second time and the phone is still not turning on, then the Power button may have been damaged. You need help from a tech to fix it.

Settings and Other Apps Crash on Galaxy Note 3

Problem: I own a Note 3, which has recently been bugged by a lot of problems. The first thing I noticed was that it was keep popping up the error “Unfortunately, Settings has stopped” and then after a day, it started showing almost the same error messages but this time there’s different name of apps. Not really sure why it happens as I use the phone for its basic functions (text, calls, internet, emails) and hasn’t been dropped or abused. Do you guys know how to fix this? I don’t have much data in the phone so I tried doing the factory reset but every time I go into Settings the first error message pops up. Don’t know what to do.

Troubleshooting: It’s more likely a firmware glitch caused by a bug or by any of the third-party apps. Can’t really pinpoint what the cause is but I’m sure there’s nothing much we can do about to troubleshoot it. I am certain though that a master reset will fix it. So, let’s not waste time with basic troubleshooting but proceed immediately to hard reset. Here’s how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Facebook SSL Handshake Error on Galaxy Note 3

Problem: My Galaxy Note 3 froze yesterday and stopped responding. So, I remove the battery for a few minutes. After that the phone functioned like it used to. But today, when I try to login to facebook, I’m getting an unusual error message not to mention longer than anything I’ve seen before, “Login Failed: Sorry, unable to login to Facebook. Please check your network connection or try again later. (SocketTimeoutException:SSL handshake timed out).”

Whatever I do it’s giving me this error. Help me please. Thanks, Conrad.

Troubleshooting: Hey Conrad. The SSL error often concerns time and/or date and I’ve never encountered a case wherein this error message is caused by anything else other than incorrect time and/or date. So, please, check the time in your phone and set the correct date. I’m sure that will fix the problem. I hope this helps.

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