Happy New Year guys! Here’s our first post for 2014 for our Samsung Galaxy S5 troubleshooter series.
If you have concerns regarding your Samsung Galaxy S5, don’t hesitate to shoot us an email at email@example.com and we will do our best to get back to you as soon as we can.
How to sync calendar in Samsung Galaxy S5 to PC
Problem: Hello. Please help! My Samsung Galaxy 5 has had a screen problem meaning I can’t use it. The screen has gone blank and is being sent away next week. I desperately need to view my Samsung calendar for business and have been backing up with the G Cloud app. Is there any other way I can plug in the phone to a laptop, etc., and view my calendar? I am used to my old iPhone where I could log onto iCloud and could do this easily, however, I’ve only had my S5 for 4 months. Any suggestions how to I view my calendar on my PC? I keep trying to download and open the calendar back ups from G Cloud website (and have emailed them for help) but I can’t seem to open it or find a program to run it on. Thank you and I anxiously await your reply. — Michelle
Troubleshooting: Hi Michelle. There are many calendars being offered for an Android user right now. The most common calendar includes the stock S Planner from Samsung. Are you referring to the S Planner app when you say Samsung calendar? If you are, then there’s no way to sync it to Kies now because you can only do something to it when you still have access to a good screen of your phone. However, if you have been using the Google Calendar all along, you can easily access it online on your PC by following this link.
If you have Microsoft Outlook configured in your PC, you can also try to sync your locally saved calendar to it via Kies. As far as we know, this functionality was being offered by Kies 2.6 months ago. We are not aware of any changes to this function in Kies 2.5 so we are assuming that this solution still works. Keep in mind that only the locally saved events saved on your phone’s calendar will be synced with Microsoft Outlook on your computer. The things that you entered to the online Google calendar or any other online services will not be synced to Outlook.
- Connect your S5 via a USB cable to your computer
- Open Kies (we are assuming that you already have this application installed on your computer)
- Click on Sync tab
- Mark the checkbox beside Sync Calendar with Outlook
That’s it. You can start viewing your calendar events on Outlook. If you have not set up the settings correctly on Kies, just check on the following to ensure your events will be carried over to Outlook:
- All Schedules–to allow all of the events in Outlook to be synced to your device and vice versa
- Selected Schedule folder–to tell Kies to sync only a particular calendar folder.
Chase Mobile app keeps on crashing on Samsung Galaxy S5
Problem: Hi. I have a Note 4 Edge before and when I tried to pay through Chase app, it would not work properly. I sent back that Note 4 Edge and now get I have a Samsung Galaxy S5. Unfortunately, I still have the same problem and it have even got worse I believe.
I am sending screen shots of the problem. Please help me out. Thank you. — Ameer Khan
Troubleshooting: Hi Ameer. If you have the same problem after switching to Galaxy S5, it’s probably because the app itself is having the problem working with your phone. The Chase Mobile app appears to be reliable though, with a big number of users with different devices giving it a thumbs up. Because this is a banking app, we are pretty sure that JP Morgan Chase can give technical support for its users. Have you tried calling your bank to ask for more help for any possible compatibility issues? You can also email the developer of the app directly for some answers regarding your problem.
Another possible cause for your trouble may be the recycled microSD card you might still be using. If you are using the external SD card you were using with your Note 4 Edge before, there’s a chance that it might be corrupted, which results to this crashing problem. If that’s the case, replacing it with a new might save you from the hassle you are encountering.
Let us know if neither of our solutions work so we can further assist you.
Samsung Galaxy S5 keeps on saying it’s downloading a voice message
Problem: Hi. Lately my S5 gets a pop up message saying “oops an error has occurred” while downloading the voice message. Please try again. I am not downloading anything so I’m not sure why it keeps popping up. Please help. Thanks. — Marion
Troubleshooting: Hi Marion. Try to restore your Galaxy S5 back to its factory settings and see what happens. There’s a strong possibility that your phone’s operating system may have some errors so performing a factory reset will bring it back to its original state.
Samsung Galaxy S5 zoom in camera won’t work
Problem: I cannot get my Galaxy S5 to zoom at all in the camera mode. — Morganju1980
Troubleshooting: Hi Morganju1980. The only thing that we can think of as the possible reason for this problem is the Easy Mode option. This feature is not that well-known compared to other striking options on your S5 but it was designed by Samsung to allow Android beginner users to enjoy their S5 without having to deal with other advanced offerings.
To check if this is the case, just go to Settings and tap the Easy Mode icon. If it had been enabled before, tapping it now should disable it. After turning it off, go back to your camera app and check if the zoom function starts working again.
Unable to install games on Samsung Galaxy S5
Problem: I have a Verizon Samsung Galaxy S5. Since the Dec 2014 upgrade, I cannot install games. I have tried to install 2 different games and they have been “installing” for 3 days now. I have stopped installation and tried to reinstall, closed all running apps in the background, powered off and restated my phone, and have checked my settings. Any suggestions? — Vicki
Troubleshooting: Hi Vicki. Are the games compatible with your Samsung Galaxy S5? We know that almost all games being offered in Google Play Store today should work in an S5 but it’s important to pop the question just to be on the safe side. If the games are fully compatible with your device, then most likely the problem lies in your S5’s restriction feature when installing apps, or an app preventing your phone from actually installing unrecognized or suspicious apps. We don’t have a list of apps that can actually prevent a device from installing another app or games but to give you an example, Twilight app is known to cause this. As we have no idea if a particular app is the cause, we suggest that you try to bring your phone to Safe Mode. In this mode, the phone will be forced to run trusted apps from the manufacturer and Google only. Once in Safe Mode, you want to try to install your games. If those games install just fine, you’ll know for certain that a third party app may be the culprit.
Sometimes, interruptions while downloading large game files happen piling up duplicate files in your phone’s cache. Once the cache is full, an S5 tends to continue with the download when in fact it no longer receive any more files from the game servers. The solution for this scenario is to delete unnecessary files and applications and restart the phone in recovery mode. Once in recovery mode, you can select Wipe Cache Partition by going through other options using the volume rocker or button. To confirm your selection, use the power button.
Alternatively, you can also reset your phone to its factory defaults to ensure that there are no operating system errors that may be causing the problem.
Samsung Galaxy S5 does not sound when receiving a text message while call in progress
Problem: Hey guys. I wanted to ask you if you had any ideas on a problem. While i am on a phone call and i get a text or email, my phone does not play a tone of any kind. I have checked the setting for alert on call to play a noise, but it doesn’t. Thank You. — Andy
Troubleshooting: Hi Andy. KitKat’s latest version (KitKat 4.4.4) does not allow a sound notification for any incoming alerts while you are on a call. The only options that you can change to alert you are the following:
- Ringtones. Allows you to select a preloaded ringtone from the list, or touch Add to assign an audio file, such as an MP3.
- Vibrations. Allows you to select a preloaded vibration, or touch Create to make a new personal vibration pattern.
- Notifications. Allows you to select a preloaded notification tone.
- Vibrate when ringing. Allows you to mark the checkbox to turn on the vibrate function during an incoming call. This is the only option that you can change that should notify you of any incoming SMS while you are actively taking a call.
We recommend that you select Vibrate when ringing option instead to alert you when there’s a new text message received.
Samsung Galaxy S5 not showing remaining storage space after deleting a large file
Problem: Hello DroidGuy. I need ur help. I have a Samsung Galaxy S5. Whenever I delete some large files of up to 2 GB like the Fifa 14, the remaining storage counter does not reflect the additional available memory right away. When I check after deleting a large file on my available memory space, it still shows the same number as if I haven’t deleted anything. Now whenever I restart my phone, that’s the only time that it shows the fresh memory. Why I should restart my phone each and every time? I have tried using different anti-viruses, CCleaners, etc . Is there any software which refresh the phone memory without restarting?
Please guide me. Thanks in advance. Waiting for ur reply. — Muhammad
Troubleshooting: Hello Muhammad. As far as we know, as S5 needs to restart to refresh its memory counter. This is also happening on S3s and S4s so we believe Samsung intended this by design. Unfortunately, we are not aware of any app that will give you an accurate picture of your remaining storage space after deleting a large file.
Samsung Galaxy S5 showing “Google Account Action Required” error
Problem: Good morning, I’ve been experiencing an issue with my Galaxy S5 and Google. The phone constantly displays an error triangle: Google Account Action Required. When I attempt to log into my Google account I receive the following error message: Unfortunately, Google Play services has stopped…. At this point the options are report it or select OK. When I select OK the phone freezes and the screen dims. I’m at my wits end concerning this issue and I’m hoping you can offer a solution. Thanks in advance and Happy New Year. — Zachary
Troubleshooting: Hi Zachary. This problem can be caused by a malfunctioning Google Play Store app or a sync issue with one of your Google-related apps. The most effective way to make sure that the built-in Google Play Store app is working properly is by uninstalling its updates then clearing all its associated data from your phone. You can do this by going to Settings>All tab>Google Services. You’ll have five options once you select the Google Play app: Force Stop, Uninstall update, Turn off, Clear Data, and Clear Cache. Make sure tap on Uninstall updates and Clear Data.
How to download videos from YouTube to a Samsung Galaxy S5
Problem: I have been searching for an app that I downloaded once before and cannot find it anymore. Maybe you guys can help me. I used it to download any videos from YouTube directly to my Galaxy S5 Active. I would touch the share icon and i would select the application instead of a media to share it to and it would then download it in whichever format I chose. Does this sound familiar? I have looked on the Google play store for something similar and easy like this but they are not the same. I downloaded outside of the Google store. Please help! Thanks. — Josh
Troubleshooting: Hi Josh. As of this time, there is no available app in Google Play Store that will allow you to download videos from YouTube. This restriction is clearly stated in section 5.B of its Terms of Service: “…You shall not download any Content unless you see a ‘download’ or similar link displayed by YouTube on the Service for that Content. You shall not copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any Content for any other purposes without the prior written consent of YouTube or the respective licensors of the Content. YouTube and its licensors reserve all rights not expressly granted in and to the Service and the Content.” This is what dissuades developers to create apps for Google Play Store to allow downloading YouTube videos to an Android phone.
We are also not aware of any third party apps that will allow you download videos from YouTube outside of Google Play Store.
Tips on maintaining microSD cards for Samsung Galaxy S5
Problem: My wife has an S5 and we are having some issues with pictures and video. She has taken some video and it is not showing up in the Gallery or on the card. Also, some pictures she has done and video she has taken has a black screen with a figure on it showing the video/pic was taken, but it is not viewable. I also cleared out her storage of photos and video and saved them to our external hard drive and removed them. Then today the ones saved to the card have shown back up. What can I do to get back the videos and such and keep this from happening again?
Thanks for the help. Any help is appreciated. Happy New Year! — Robby
Troubleshooting: Happy New Year Robby! The usual cause for this type of problem you have is caused by a malfunctioning microSD card. Try to use a new one and make sure to create a backup file for all your important videos and pictures you want to keep for posterity. The present crop of modern microSD cards are designed to last for several years before showing errors but it’s always nice to be on the safe side when dealing with removable memory. Since the one you have have started showing an indication that it may not be working properly, your best bet is to get a new one while you can still access your files.
Below are some tips that you can do to take care of your future microSD cards to make them last longer:
Format microSD cards regularly. This is a least known maintenance tip that can extend the life of a microSD card. Think of it as the equivalent of exercise for humans. Formatting your card periodically ensures that it’s in tiptop shape. You must use your S5 in reformatting the card for convenience. The main purpose of regular formatting is to delete the directory structure of the microSD card and clear any remaining unneeded folders and bad sectors from previous deletions.
Wipe the physical contacts clean. We want to keep a good connection between your phone and microSD card all the time. Do not use any fluid when cleaning the metal contacts. Instead, just use a clean, dry cloth or a microfiber cloth when wiping to avoid reducing connectivity.
Avoid memory corruption. The most common manifestation of a corrupted microSD card can take a few forms like a card error or an error telling you to format it. Sometimes, images or videos will be replaced by a generic icon. A corrupted microSD card can be caused by a few factors although the most common includes disconnecting the microSD card while the phone is on or trying to save something. Keep in mind that your phone is in constant communication with the card the moment it detects it so removing the card while your S5 is on is a big no-no. this means that your phone continually reads your microSD card even if you’re not browsing any pictures, videos, or anything that are stored in it. If you cut this communication between your phone and the card improperly, there’s a big chance that the card will return errors when you’ll access it again. Below is the proper way to disconnect a microSD card from your S5:
- Go to Homescreen
- Tap Applications
- Tap Settings
- Choose Storage
- Tap Unmount SD card
- Select OK
- Remove the card
Taking care of your microSD card will not only extend its life significantly and save you some money but also helps you keep your precious moments that may be beyond any moneraty value. By following our tips above, your microSD card should become a reliable storage of valuable personal files in the years to come.
Samsung Galaxy S5 won’t boot up after charging
Problem: PLEASE HELP. I have had my Galaxy since June, and never had a problem. Yesterday, I took it off the charger at 100% and it lasted all day. Well it died and I put it on the charger. Now it won’t even respond to the charger or boot up or anything. Please, can you help me? — Summer
Troubleshooting: Hi Summer. It looks like you have an issue with your S5’s battery. Try to use another S5 battery and see if the phone works fine. This should be your first troubleshooting step to isolate the issue. The problem you have can also be caused by phone failure so testing another battery should be able to help you determine which is which.
In the event that the problem is the phone, contact Samsung or your carrier and have them replace it. Your phone should still be covered by a manufacturer warranty of one year.
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