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Samsung Galaxy S5 Problems, Glitches, Errors, Solutions and Troubleshooting [Part 22]

Samsung-Galaxy-S5-Problems-22

The Samsung Galaxy S5 may be one of the most popular and powerful smartphones in the market today but it is not free from problems, errors, annoyances and glitches. In fact, since we started publishing support articles last year, we already have more than 400 emails that need to be addressed–that’s for the S5 only.

We are serious in what we’re doing and we are very much willing to help you fix the problem or address an issue with your phone. But let me remind you that we are not, in any way, affiliated with Samsung (maker of Galaxy S5), Google (developer of Android) or with any of the service providers and carriers around the world. We are a small, independent entity that seeks to help our readers in our own little ways.

Now, if you have problems with your phone, feel free to email us at [email protected] and provide as much details as possible. For owners who want to rant, save that for Samsung. We created an index for all problems we already addressed. I suggest you visit our Samsung Galaxy S5 Troubleshooting page and see if there are issues related to yours. Moreover, you may post your concern on our Facebook wall and/or Google+ page…and please like them!

The following are problems I addressed in this post.

  1. Freezes But Responds When Power Key Is Pressed
  2. After Market Battery Question
  3. Messages App Sluggish
  4. Comes Back On Automatically
  5. Facebook and Instagram Crash
  6. Battery Drains Faster After Lollipop Update
  7. Battery and App Problems
  8. Keeps Randomly Restarting
  9. Can’t Download SMS Messages From iPhones
  10. Uses More RAM
  11. Can’t Read From A MicroSD Card
  12. Heating Up, Lollipop Update Delayed

Freezes But Responds When Power Key Is Pressed

Problem: Hello! Please help me with my problem. Last night, I was downloading like 5 or 6 games in my Samsung Galaxy S5 then I closed it for a while but I didn’t turn the whole device off. After that, my phone wouldn’t respond. But it vibrates and the light turns on when I press the home key, power key and the volume keys. I thought it was low battery so I charged it. But it still doesn’t turn on and respond. Next morning, it still wouldn’t turn on but it was fully charged, I was thinking that it might turn on but it didn’t. What do you think is wrong with my cellphone? How can I fix it? I hope you can help me. Please send me a suggestion on what to do. Thank you! — Jasmine

Troubleshooting: Hi Jasmine. Well, things like that can happen. In fact, I already encountered several cases wherein the phone just shuts itself down without apparent reason. Neither you nor we know what actually happened. So, let’s try to troubleshoot the problem taking the safest route.

The first thing I want you to do is soft reset. Don’t worry, your data will be untouched if you did this as it is a little more than a reboot. Please follow these steps:

  1. While the phone is on, open the back cover and pull the battery out.
  2. Without its battery, press and hold the Power key for a minute.
  3. Now place the battery back in and the back cover.
  4. Turn the phone on.

Based on your description, I am almost certain this will work. If, by any chance, soft reset didn’t fix the problem or if the screen still stays blank when you boot the phone up, it’s time to find out if we can get that screen on by trying to boot it in safe mode and recovery mode.

Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Recovery Mode

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

If the screen stayed dead when you booted the phone in those modes, then there’s something wrong with the hardware and sad to say we really can’t tell what affected the display. You need to have the phone checked by a technician.

Galaxy S5 After Market Battery Question

Question: Enjoy your wisdom. Concerning my S5: is it safe for me to buy an after market battery (Amazon, Tmart, etc.) with higher amperage than standard battery that came with the phone? I understand higher soever yields longer talk time. Please advise. Thanks. — Arthur

Answer: Yes, of course, Arthur. I think you can use your phone more if you didn’t have to put it on charge after a few hours of use. I, myself, am using after market battery packs for my phones. You wouldn’t have to worry of running out of juice especially if you’re traveling. There are a lot of good after market batteries out there but there are also as many imitations. The quality of these third parties is always a concern so choose wisely.

Galaxy S5 Messages App Sluggish

Problem: Hi, my question is regarding the Messages app. I have an S5 with T Mobile and whenever I use the stock Messages app, it is very sluggish, the keyboard has delayed response and would not keep up with my key strokes.

I have since started using Textra but the problem is it won’t send/receive MMS or group messages unlike Messages.

I’ve already tried whatever I read in discussion forums, from uninstall/reinstall, clear cache, use a third party UI I am currently using Google), and ultimately I’ve had to resrt using a third party messaging app (Textra).

Sometimes I reinstall Messages to see if it has magically been fixed it only obe disappointed by its delayed responsiveness.

Another cpresint (complaint), totally unrelated (maybe) is my keyboard. Whenever I place the cursor in the middle of a text to edit it, when I press backspace, it randomly jumps somewhere else in the text body and deletes that instead. The typos you see here are a demo of what happens. Another random thing is the “cpresint.”. It used to read “complaint” until the cursor randomly jumped in the middle of that word after I backspaced.

Maybe it’s time to go back to an iPhone. Meh. Blah. Thanks and take care. — Vince

Troubleshooting: Had the Galaxy S5 been doing this since day 1? If not, then there could some apps or service that’s causing this. But if so, then you committed a blunder by not returning the phone on the second day.

Assuming the problem started recently or after a few months of use. Then it can be fixed. All you need to do is isolate the problem so that you’ll have an idea what’s causing it. Boot the phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While the phone is in safe mode, try opening the Messages app and type some texts to see if it’s still sluggish. If so, then the problem is with the app or the firmware, otherwise, there’s a third-party app you need to get rid of.

Assuming the problem still persists in safe mode, there’s nothing else you can do but perform full hard reset to give the phone a fresh start. But don’t forget to backup all your data especially ones saved in the phone’s internal memory as they’ll be deleted.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Lastly, going back to using an iPhone is a decision only you can make. No one’s stopping you.

Galaxy S5 Mini Comes Back On Automatically

Problem: Hello. My cellphone randomly shuts off, even when it still has battery. I try to press the power key to turn it back on, it doesn’t come on, unless I take the back cover off and battery out, once I insert the battery back on (without even pressing the polwer key) it comes back on. Had the s3 mini and never had an issue as such with it. Thanks in advance for any information you can provide. — Frantze

Troubleshooting: Hi Frantze! Based on your description, it’s easier to come up with a conclusion that your problem is caused by a stuck Power key. I don’t know how it got stuck, but if you have a case, try to remove that first and then try turning the phone off. If the problem persists or if you don’t have an outer case, try to get the power key from getting stuck. You can do so by repeatedly pressing it. It doesn’t matter how many times you press the button as long as you can fix it. If, however, the problem wasn’t fixed by doing so, it’s time you send your phone in for repair. There’s a possibility it was stuck real good or got totally damaged. It is a hardware issue and we can only do so much for those kinds of problems. Let someone who have the expertise to repair phones fix it for you.

Facebook and Instagram Crash on Galaxy S5

Problem: Hello, i found your website searching for answers for my problem. I have a Samsung S5 and 2 days ago I noticed that when I try to open facebook goes to the blue facebook screen then it turns white and then closes, when I try a couple of times after white it turns black and the phone freezes up and turn off, also instagram I am able to open it scroll down a little and then closes automatically, i was told to uninstall the last update to tmobile my account and i did, also the light app (not the one that comes with the phone) and i did, restarted the phone and is still doing the same, I uninstalled facebook and installed it back in and nothing seems to be of any help. Can you please help me what’s going on with my phone. Thank you, Patty.

Troubleshooting: Hi Patty. If this problem is exclusive to Facebook and Instagram only, then we can’t blame the phone if those apps won’t function properly. But you have to verify that. Try installing new apps and see if they, too, crash. If they do, there’s a possibility it’s happening only to third-party apps. Try opening already installed third-party apps to see if they’ll crash and if so, find out if these apps have been moved to the SD card. If that’s the case, it’s the SD card that’s failing.

If only Facebook and Instagram crash, try booting the phone in safe mode and open them while the phone is in that state. If they work fine, then there’s another app that’s causing it and it’s a third-party. However, if they’ll still crash in safe mode, clear both the cache and the data of both apps, uninstall them and download a fresh copy from the Play Store. If the problem persists after that, then decide whether you’ll reset your phone over these apps. Don’t forget, backup all your data before the reset.

Galaxy S5 Battery Drains Faster After Lollipop Update

Problem: Dear sir, I’ve upgraded my s5 from KitKat to Lollipop and since then my battery life has diminished by almost 300%! I used to be able to squeeze almost two days out of it with normal use, now 8 hours is a challenge.

Another thing, I can’t seem to find a way to set up multiple user profiles on my phone for the life of me. Tried googling it, but to na avail, am I the only one who doesnt have an option for that or?

Than you for any help you can provide, Nikša.

Troubleshooting: I’ve already encountered a lot of complaints about the Galaxy S5’s battery draining rate after the update but most of them were fixed by factory reset. It seems that Android 5.0 Lollipop corrupts several data or caches during the update process and this often leads to conflicts that will surely affect the battery especially if the CPU will be in hyper-drive most of the time.

I understand you may already have a lot of data in your phone but try to back them up and reset your phone. I suggest you do the full hard reset by booting in recovery mode as it’s much effective than the other method.

The multiple user profiles feature comes with Android 5.0 and not exclusive to Samsung only. So, I’m sure that feature is present in your phone. From the Home screen, tap the Apps icon and find for an app that says “User.”

Galaxy S5 Battery and App Problems

Problem: Hi, my Samsung Galaxy S5 shows battery full immediately after I plug out the battery drops to 99%. Sometimes the battery is hot. Sometimes when I open certain apps it redirect to app store. Regards, Harris.

Troubleshooting: Hey Harris. I’m sure you were expecting us to fix your problems but there’s not enough details for us to compare your issues with those we’ve already encountered.

About the charging problem, if you have 99% battery juice and you plug it in to charge, of course, it will say it’s full immediately because the charger pushes 2 Amperes of current. But don’t unplug it immediately after it says its full because it will also drop back to 99% depending on the number of apps and services running in the background. I think you should try charging your phone while it’s off.

If the battery becomes hot “sometimes,” it means most of the time it’s not. Sounds normal to me. Battery heats up most of the time depending on the usage and it’s one of the components that also make the phone hot after several minutes of use. But all these are normal.

About those “certain apps” that redirect to app store “sometimes,” well, I think that “sometimes” you hit the ads and you would be brought to Play Store. But my question is what are those apps and how often do they redirect you to the Play Store?

Galaxy S5 Keeps Randomly Restarting

Problem: To whom it may concern, I purchased the Samsung S5 yesterday and it keeps randomly restarting it’s self! It’s very frustrating as it happens when listening to Pandora or streamlining FB. Help please Thanks. — Hillary

Suggestion: A new phone should not do that so let’s be practical here, Hillary. There’s no point in exhausting all troubleshooting procedures we just to make a new phone work. So, the question is, did the random restarts happened since day 1 or after you installed some apps? If the restarts happened after you installed some apps, then I suggest you perform full hard reset to bring the phone back to its factory settings and then install apps one by one to know which one causes the problem.

Full Hard Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

On the other hand, if the problem has already been with the phone since day 1, return it or have it replaced with a brand new unit. I believe you’re still within replacement period.

Galaxy S5 Can’t Download SMS Messages From iPhones

Question: Hi, I am having a problem getting messages from iPhones. I have a T-mobile Galaxy S5 and whenever I am on a wireless network and receive a SMS from an iPhone I am prompted to download the message. However, the messages never download while I am on a wifi network. I can only download the messages by switching to my mobile data network and then downloading, which is annoying and not always possible at my work where mobile coverage is shady. Is there a way to fix this? Thanks, Daniel.

Answer: It may seem a problem or an annoyance to you but there’s nothing to fix on your end. Apparently, what they’re sending you are MMS messages or SMS messages with attached picture so they were transmitted via mobile data network. I could be wrong on this but I think new Emojis will automatically be converted to MMS. Again, if they had included even a very small picture to their SMS messages, then that explains everything.

Galaxy S5 Uses More RAM

Problem: Well I’m not quite sure if I would call it a glitch or problem, I do notice something weird about my phone. When I look on forums at screenshots of most people’s RAM statuses, they all appear to be at about 1.39 GB used. They tend to have a whole half a gig available, but when I check my RAM status, even with all apps closed, I run at around 1.53 GB used. It’s a bit annoying as it constantly has to close my background apps, and I sometimes even miss notifications from Hangouts because it does not refresh in the background. Any suggestions? — Sam

Troubleshooting: Hey Sam. RAM is there to be used and there are only two general categories of apps that use it–pre-installed and third-party apps. Default apps often don’t cause trouble and Samsung developers have already subjected these to extensive tests. That said, the first thing I want you to do is take note of the amount of RAM the phone currently use. Then, reboot your phone and once it’s ready, check the RAM usage again and compare it with the last. If there isn’t much of a difference, then the phone is already carrying too much burden during boot up.

The second thing I want you to do is boot the phone in safe mode. It is necessary because it is in this procedure that we can see how much RAM pre-installed apps are using. Downloaded apps are temporarily disabled in safe mode so there must be a huge gap.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once in safe mode, check RAM status one more time and compare it with the usage when some third-party apps were running. The purpose of this procedure is to know whether it’s third-party apps that’s eating up RAM, pre-installed ones or all of them. Regardless of what you’ve found out, the best remedy is to perform full hard reset. Just don’t forget to backup all your data before doing so.

Galaxy S5 Can’t Read From A MicroSD Card

Problem: Hello, I have a question about my sd card on my Galaxy s5. For some reason it’s not reading. It is not damaged. I want to transfer everything onto the sd card because i dont have anymore storage, but it says the sd card isn’t inserted. It is a Samsung 8gb micro sd card. Hope you can help. Thanks. — Christina

Troubleshooting: Hi Christina. I take your word for it that the microSD card is not damaged. If the phone can’t read from it, then it must have an incompatible format. Don’t worry, it’s easy to fix. Just follow these steps and you’ll be fine:

  1. Plug your microSD card to a card reader.
  2. Insert your card reader to your laptop and wait until it can detect it.
  3. Right-click on the SD card icon.
  4. Choose Format.
  5. Set File type to FAT32.

Galaxy S5 Heating Up, Lollipop Update Delayed

Problem: Despite being one of the finest phones in the market I am still disappointed with the product as it gets heating up and also I am disappointed with the lollipop update that is being delayed for months.. It’s such an embarrassment to have a smartphone without lollipop update. This is the first time I bought Samsung product and it really disappoints me. — Johnson

Suggestion: Hey Johnson. If you think we’re Samsung and you simply want to rant, well, we’re not. About the heating issue, there’s a lot of factors that could contribute to the problem and since you haven’t provided details, we cannot provide troubleshooting procedures.

About the Lollipop update, there’s nothing we can do about that. The roll out depends on Samsung primarily. Once ready, carriers and service providers will handle the rest especially if you are in the U.S. I’m not sure what is there to be embarrassed about having a Galaxy S5 running KitKat.

Since it’s your first time having a Samsung product, then welcome to the bandwagon! However, if buying the device disappointed you that much, return it or crash it and get something else.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.