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Samsung Galaxy S4 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 59]

Samsung-Galaxy-S4-Problems-59

Hello guys! Welcome to the 59th part of our longest running series dedicated to solve the problems encountered by Samsung Galaxy S4 owners. As of this writing, we already addressed more than 600 problems reported by our readers. So, if you have an issue with your phone, I suggest you visit our Galaxy S4 Troubleshooting page as you can find all the issues we previously addressed in there.

Please take time to try the solutions or troubleshooting guides we provided. If they don’t work, then email us at [email protected] but, please, provide all necessary details so that it will be easier for us to accurately assess your problem. You may also post on our Facebook wall and/or Google+ page as we use them to help our readers, too.

The following are the problems I cited in this post. Click a link to jump to a specific issue:

  1. Samsung Kies Can’t Detect Galaxy S4
  2. Galaxy S4 Charging Problem
  3. Won’t Boot Up After Taking Screenshot
  4. Keeps Rebooting Every 15 Minutes
  5. Galaxy S4 Won’t Respond At All
  6. Mobile Data Automatically Turns On
  7. Music Player Can’t Detect Music Files
  8. Galaxy S4 Didn’t Boot Up, LED Issue
  9. Files Gone Missing On Galaxy S4
  10. Galaxy S4 Active Back Key Stopped Working

Samsung Kies Can’t Detect Galaxy S4

Problem: Good day to you! I have been experiencing a number of issues with my Galaxy S4 from shutting down on it’s own and not starting up again until I remove the battery and replace it, to switching itself on when in sleep mode/locked, to the keyboard disappearing whilst typing a mail/message/whatsapp, etc, to occasionally the camera not taking photos or switching off as the flash is on and again not switching on again until I remove and replace the battery. I need to take it in for a service clearly so I have just decided to back the device up to my Samsung laptop. I have Android 4.3 on my cellphone and Kies 3 on my laptop. When I try to connect the device with my cable it picks it up but then keeps giving an error message saying “no response from the device please reboot and reconnect”. I have done that with both the laptop and the device and still nothing.

So my question to you is, is there another way of backing up everything that is on my cellphone (which is my whole life!) including calendar, contacts, notes, photos, notes, etc via Bluetooth or any other way? I tried connecting Bluetooth on both devices but in Kies it only shows a cable.

Any help will be truly appreciated! Thanks and regards, Paula.

Troubleshooting: Hi Paula. I’m glad you reached out to us as I had encountered this problem before. Samsung Kies is not actually that stable; bugs come out every now and then. Apparently, your problem is just a connection issue. There is one procedure I want you to try first to see if you can make Kies detect your S4.

  1. Disconnect your Galaxy S4 from your computer first.
  2. From the Home screen of your phone, tap the Apps icon.
  3. Find and tap Settings.
  4. Tap More in the upper-right corner of the screen.
  5. Scroll to and touch About.
  6. Scroll to and tap Developer options several times until you see the message “Developer mode has been enabled.”
  7. Tap the Back key and then find and tap Developer options.
  8. Tick the checkbox next to USB Debugging to enable it.
  9. Now, connect your Galaxy S4 to your computer again.
  10. The computer will install necessary drivers automatically. After the installation, disconnect the phone from your computer again.
  11. Go back to the Developer options screen and disable (untick) USB Debugging.
  12. Connect the phone to your computer one more time and it should work now.

If, by any chance, the procedure above won’t work, then try the steps below. They’re a bit extreme in some respect but they will work.

  1. When asked by Kies to reboot the phone, don’t! Instead, pull the battery out while the phone is on.
  2. Place the battery back in and reboot.
  3. Try to see if Kies can now detect the phone.
  4. If Kies can’t still detect the phone, disconnect it from your computer.
  5. Uninstall Kies and reboot your computer.
  6. Download the latest Kies program from Samsung website.
  7. Also, download the USB driver for your device from the website.
  8. Once you’ve downloaded those files, reboot your computer once again.
  9. Disconnect your computer from the internet.
  10. Now install Samsung Kies and then the USB driver.
  11. Connect the phone and let the computer install the drivers offline.
  12. The computer should be able to detect your phone now.
  13. Re-establish internet connection.

I hope these procedures help you, Paula.

Galaxy S4 Charging Problem

Problem: Recently the USB port on my galaxy s4 was extremely loose so I brought it to radio Shack to have it fixed. My phone charges fine now without having to hold it in all these weird positions. However, when it was returned, the “tech” guy told me that although it now charges, the battery still says it’s charging even after taking the cable out and it’s because of a hardware problem all of a sudden. I’ve tried shutting the phone off, taking the battery out & replacing it and still the same thing. Also I’ve taken the battery out while plugged in which will make it not say it’s charging only to revert back to it once I do plug it back in again. This can not be good for the battery surely? Any advice? Thanks! — Claire

Troubleshooting: Hello Claire. I will take the word of the “tech” guy that the reason why the phone still shows it’s charging even if unplugged is “a hardware problem.” He may be saying the fact and who are we to question it? It was him who inspected the phone physically, not us. So, he should know more than we do.

Now your concern is that it may not “be good for the battery.” You may be right but I think that it’s not really going to affect the battery’s performance as whole. It might be displaying the charging icon all the time but I think the icon doesn’t make a difference, does it? Of course, it’s you that can tell if the battery drains quicker now that before.

Again, I didn’t inspect the phone physically so there’s no way for me to verify what the “hardware problem” really is. The tech guy should have been more specific with you regarding this matter. However, if the affected hardware is on the USB board, then it can be fixed by simply replacing the entire board. If I’m not mistaken, the USB Board costs between $20 and $30. So, depending on the how much the tech guy would ask from you, you may not spend more than $70 for it. I’m sorry, there’s no way you can get rid of the charging icon if it really was a hardware problem. But I suggest you backup your data and perform a full master reset to bring the phone back to its default settings. The purpose of this is to verify if the tech guy was telling the truth about the hardware problem. Here’s how you do the master reset:

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Galaxy S4 Won’t Boot Up After Taking Screenshot

Problem: Hi, I’m having problems turning my Samsung S4 on. I was taking a screen shot using the power button and middle button, the phone just turned off.

I removed the battery and put it back in. The Samsung S4 logo comes up, but nothing after that. I’ve tried turning it on pressing the power button, but no response.

I’ve also had it charging for 45 minutes, but there is no LED light and the phone is not warming up. I am using a HTC charger, but this usually works. Is there anything else I can try to get it working again? Thanks, Daksha.

Troubleshooting: Hey Daksha. It sounds like a glitch to me. I am pretty sure you haven’t backed up your data so let’s try to take the safest route to troubleshoot this problem. The first thing I want you to try is boot the phone in safe mode:

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If your phone successfully booted up in safe mode, just restart it normally to see if it can reach the Home screen. However, if it also failed to boot in safe mode, try the process twice again and if it still refused, move to another troubleshooting procedure–wiping the cache partition.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

These procedures are enough to bring your phone back to life but if, in any case, the phone still refused to boot up after following these, then there’s no other option but full reset.

Galaxy S4 Keeps Rebooting Every 15 Minutes

Problem: Hello, my name is Jasmine. I just got this Galaxy S4 from my stepdad when he upgraded to the GS4 note. It has recently had the problem of rebooting every 15 minutes I am on wifi. It has become increasingly annoying and troublesome. I have searched multiple forums and still haven’t found the answer so I figured I would go straight to the best android problem fixer I could. If you aren’t sure I will just take it to the closest store, it is only forty miles away, and see if they can help. Thank you for the time I have taken from your busy life. — Jasmine

Troubleshooting: Hi Jasmine. We might be very busy but that will not stop us from helping our readers who come to us for help. Don’t worry, the time we spent reading your email and writing this reply is all worth it.

Now, let’s go to the problem. If the phone reboots every 15 minutes, your stepdad may have installed a timer. It would be better if you asked him what it was. I have a feeling you haven’t wiped out this phone yet when it officially became yours. My point is, there could still be apps used by the system only your stepdad knows about. So, I suggest you wipe its memory first, setup your accounts and download apps you want to use. This way, the phone will be truly yours.

It sounds like it’s just a third-party app that’s causing the reboot. The reset will fix it, of course, but if things are still the same after the reset, then it’s time you brought the phone to the “closest” store and have the tech take a look at it.

Galaxy S4 Won’t Respond At All

Problem: Good day! I am so disappointed!! I LOVE my SAMSUNG to bits, but now my little phone does not respond AT ALL!!! I have taken out the sim card, switched it on and of, but as soon as I put in my pin, it shuts itself down and goes to a black screen with the SAMSUNG word, and that way it stays…. I can not see if there are to many apps or to little memory, because I don’t get further that is. I ran its battery down to 0 and recharged it… but to no avail… Please Please Please give me advise! Regards, Stephanie van den Berg.

Troubleshooting: Hi Stephanie. Thanks for telling us the troubleshooting steps you’ve already done, that’s helpful. However, I was more interested in knowing how and when the problem started. But don’t worry, problems like this can easily be fixed as long as it’s not caused by liquid or physical damage.

The first thing I want you to do is soft reset:

  1. Turn on the phone.
  2. Once it got stuck on the Samsung logo, remove the back cover and pull the battery out.
  3. With the battery out of the compartment, press and hold the Power key for a minute.
  4. Once the time has elapsed, place the battery back in and then the back cover.
  5. Now, attempt to turn the phone on to see if it can boot up completely.

In case the phone still refused to come back on after the soft reset, attempt to boot it in safe mode:

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

There is a chance this problem was caused by a third-party app that crashed. Booting in safe mode indiscriminately disables all third-party app, thus it fixes all app-related issues. If the phone successfully booted up in safe mode, give it a minute to load all necessary services and then restart it normally. More often, the phone will successfully boot up in normal mode once it has booted up in safe mode. However, if the problem persists after this, then I suggest you proceed with full reset instead of wiping the cache partition. The problem is more serious that we thought.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Mobile Data Automatically Turns On

Problem: My Samsung Galaxy S4 always turn on the data by itself. It happens when i am playing games such as Farm Heross Saga and sometimes when I am playing half way, i will press button on the right side (on/off) button to temporarily black screen my phone if i am busy then i will on it again and type in my pin number and start playing the games again. I always did this and i’ve doing this for more than a year! About 3 months earlier, when i did the same thing..right after i close my phone..the mobile data will somehow turn on itself! Did i mess up any settings in my phone? and i already update my phone to the latest version. I even uninstall my games to avoid any risk.

Troubleshooting: You may have installed an app that can manipulate wireless connections in your phone. You can either disable or uninstall it. However, if this problem hasn’t been caused by an app, then it’s a minor glitch and can be fixed by wiping the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Music Player Can’t Detect Music Files

Problem: Hi I’m so frustrated. I’ve been trying. To get my music to go to my music player and I can’t . It use to do it before and all of a sudden my music disappeared I’ve tried going to my preferences and nothing. I tried every music download application I could think of and they just download and stay in the application and they won’t transfer. Like they use too. Please help. — Eneivett

Troubleshooting: First of all, I will assume that the music tracks you’re talking about used to work before or readable by the system, because if not, then it could be a file format issue. In such case, you need to convert them to universal format like .mp3 so the music player (whatever you’re using) can detect them.

My question is, are these music files saved in the microSD card that is mounted on your phone? If yes and if the problem started out of the blue, then there could an issue with the SD card. Either it has become corrupt or got damaged that the phone can no longer read from it.

Now, about those downloaded music files, you may be able to find then in the Download folder in your phone’s internal storage or in the download folder of the app you used. You can simply go to that folder and copy / cut those files and save it to where you want your music saved.

Galaxy S4 Didn’t Boot Up, LED Issue

Problem: I have a GS4 that the screen just went black while I was using it. It wasn’t dropped. Wasn’t exposed to water. Took the battery out and back in. The boot up Samsung screen appears then goes black again. Does not continue to boot up. When plugged into its original charger, it doesn’t recognize it by beeping or the led coming on. I went to get a new phone and the new service provider said he was able to ‘shock’ it to come back on. He said it was an LED issue but they can’t repair phones that aren’t theirs. Can you tell me what the issue might be? I’m wondering if I can get it fixed instead of going to a new phone. I happen to like it and know all the ins and outs for what I need. Thanks! — Jeanna

Troubleshooting: Hi Jeanna. For a technician who won’t even attempt to fix the problem, it’s easy to make up things just to appear as if the phone has been properly examined. If it were an LED problem, did he point out which LED doesn’t work anymore? I have a feeling he didn’t. While LEDs are part of the main circuit, they can’t cause so much problem if they got busted. In fact, the flow of current will continue even if one of them don’t work anymore.

If the phone worked normally after it has been “shocked,” then it probably was just a glitch. Power-shocking means you remove the battery while the phone is on. Then, you press and hold the power key for 30 seconds to a minute. After that, place the battery back in and the phone should work after all these.

The next time you’ll encounter the same problem, just follow the procedure above and you’ll be fine. I can’t be sure if there’s really a hardware problem with your phone or not but close observation may reveal some things.

Files Gone Missing On Galaxy S4

Problem: Hi Droid Guy. I turned my Galaxy S4 on this morning and EVERYTHING was gone. My music, pictures, notes, etc. I haven’t touched my phone in almost three days so there’s no reason for anything to have gone missing.

I just found all my items in another part of my phone but it won’t let me click on anything to download it back onto my phone. Is this a normal problem? Please let me know. Thank you, Dayton.

Troubleshooting: Hello Dayton. Does the “another part of my phone” mean your microSD card? If so, then it must have gone corrupt or damaged but it will worth it if you tried recovering your data saved in it. I want to share with you a way to recover your data. This was sent to us by our reader, Brian:

My solution was this. I removed the card from my phone. Using a microSD adapter, plugged it into my camera. Using a usb cord, I plugged the camera into my computer. The computer recognizes the card as a drive. Right-clicked on drive, select Properties->Tools->Defragment now… In my case, it showed that the card was 4% fragmented. I ran defrag. Safely removed camera from computer, remove card and install in phone. Problem solved. This method preserved all of my photos. No data was lost.”

I hope this helps, Dayton.

Galaxy S4 Active Back Key Stopped Working

Problem: Hi Droid Guy,

The back/return key (far right key of the three physical keys at the bottom of my S4 Active) recently stopped working. When I push it, nothing happens.

I found and loaded up the app called Button Savior as a semi-permanent fix, however, I really want to get the physical key working again.

I found the physical button replacement on Ebay (a strip including all three buttons), but I don’t want to make that purchase and replace it only to find out the issue may have been the flex ribbon cable and not the physical buttons themselves.

How do I best troubleshoot an issue like this so I can purchase and replace the correct part? Thanks, Val.

Troubleshooting: Hey Val. I understand your concern completely and there’s no easy way to learn which of them isn’t working. But let’s face the facts here, only the Back key isn’t working while the other two work as they should. Then, let’s take into consideration that between the flex cable and the Back key, it’s the latter that is often used. The former is buried inside the phone, untouched. Flex cables can easily break but only if they’re constantly touched, folded, and removed. So, if you ask me which I think has the problem, I would go with the Back key. But you know there’s always a chance that it’s the flex cable right?

I think the best thing you can do is let a tech examine the problem for you just to be sure. Once you know which of the two components is problematic, that’s the time you buy the replacement.

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