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Samsung Galaxy S3 Problems, Errors, Glitches and Ways To Fix Them [Part 55]

Samsung-Galaxy-S3-Problems

Hello guys! Welcome to the 55th part of our Samsung Galaxy S3 problems troubleshooting series, one of the longest running series in our site. We’ve already addressed more than 500 problems that our readers reported. So, if you have issues with your S3, it is most likely that there’s already an existing troubleshooting guide or solution to fix them. Visit our Galaxy S3 Troubleshooting page to find appropriate solutions to your problems.

As usual, we are open to your questions, problems, suggestions, etc. Feel free to contact us at [email protected] for your concerns but we urge you to provide all necessary details that could help us determine what the problem is or accurately assess your issues. Moreover, we also have Facebook and Google+ pages that we use to help our readers. Feel free to post your concerns there.

The following are the problems I addressed in this post. Click on a link to jump to the problem.

  1. Unfortunately, Messaging has stopped
  2. Corrupted the MicroSD Card
  3. Freezes During Calls
  4. Can’t Complete the Boot Up After the Reset
  5. Talkback Feature Issue
  6. Old Notifications Come Back
  7. Stuck on Samsung Logo After an Update
  8. Emails Don’t Get Downloaded
  9. Keeps Disconnecting from WiFi Network
  10. Replaces Non-English Words
  11. Won’t Turn On and Charge

Galaxy S3 Shows ‘Unfortunately, Messaging has stopped’ Error

Problem: Hi Droid guys, I hope you’re all doing fine. I got a problem with my Galaxy S3. Every time I open the app for sending text messages, the phone will freeze for several minutes. After that, the error message “Unfortunately, Messaging has stopped” will pop up and the app closes. When I tap it again, the same thing happens and it also occurs when I open the notification for new message. Honestly, I really don’t know what happened to my phone and I can’t understand why this problem even happens. Can you help me, please? Happy New Year! — Antoinette

Related Problem: Good day, need some assistance with this hand set. Current when clicking on the message icon it opens into a blank screen and I cannot send or read any messages. Its also says something about messages unfortunately stopped. I’m not sure what this means, if you could kindly assist would appreciate it. Regards, Shandrè.

Troubleshooting: Perhaps it’s just a glitch. Before doing any troubleshooting, reboot the phone to see if that fixes the problem. If not, then proceed with clearing of cache and data of the Messaging app.

  1. From the Home screen, press the Menu key.
  2. From the options, tap Settings.
  3. Find and tap Applications Manager.
  4. Swipe twice to left to choose All tab.
  5. Scroll to and tap Messaging.
  6. Tap Clear Cache button.
  7. Tap Clear Data button. (Please note that all your settings and preferences will be deleted when you do this.)

After both the cache and data were cleared, try to open the app and attempt to send a text message to see if the problem was fixed. If not, then boot the phone in safe mode.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen.

While in safe mode, open the messaging app and write a new message to see if the error message still pops up. If so, then you really have to perform master reset so that the phone will be brought back to its factory defaults. However, if the problem was fixed, find the app that’s causing the problem. Begin with other messaging apps if you’ve installed any. Any app that is connected to Messaging could be the culprit.

If you don’t know which app causes the problem, then backup everything and reset the phone via recovery mode:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Corrupted the MicroSD Card

Problem: Hi, I was wondering if anyone has experienced their SD card failing after installing a software update for the S3?

I have had 2 cards with pictures on them that I can no longer access because I have updated my software. My phone know longer reads or acknowledges the card is even in the phone. Also I can’t access anything on the cards with any card reader either. I would like to recover my pictures from both mini sd cards that this has happened to.

I have removed the current one that I have before my last update so this doesn’t happen again and lose everything. If there is anyway to fix this it would be great. Thank you, Amanda.

Troubleshooting: Hi Amanda! We really cannot know for sure if it was the phone that corrupted the microSD card. I do admit there were reported cases of firmware updates damaging SD cards but there’s also a possibility that the SD card just failed to function. Have you tried letting a laptop or a computer read the SD card? If you haven’t done it yet, then try and if you’re prompted to format the card, DON’T do it.

We may not be able to help you but I will refer you an article that maybe useful in recovering data in your microSD card. Please follow this link to read a post by Helen Bradley–Recover Images from a Damaged SD card.

Galaxy S3 Freezes During Calls

Problem: Hi there, am having a problem with my phone Samsung s3,i just feel like smashing it to the wall. Whenever I make a call the phone freezes but i can hear what the receiver is saying, when the receiver gives me an option to press a button for example press number 1 to be connected to the appropriate department i cant press the number 1 button because the phone has frozen but i can still hear what the receiver is saying. It’s really frustrating, Please help before I smash this phone. Thanks, Chantal.

Troubleshooting: Hey Chantal, I hope your phone’s still intact. Usually, this kind of problem is accompanied by this error message: “Unfortunately, process,com.android.phone has stopped working.” In your case, it doesn’t show but it’s still the same. While the Phone app or the dialer is the one that gets all the blame, it’s not entirely the cause, the Android system plays a big part in this problem as well.

When troubleshooting, the first thing you should do is clear the cache and data of the Dialer service.

  1. From the Home screen, press the Menu key.
  2. From the options, tap Settings.
  3. Find and tap Applications Manager.
  4. Swipe twice to left to choose All tab.
  5. Scroll to and tap Dialer.
  6. Tap Clear Cache button.
  7. Tap Clear Data button.

This procedure is necessary to make sure no corrupt caches or data are stored in the phone’s memory that may cause conflicts. If it doesn’t make a difference, then you’ll have to perform master reset. Don’t forget to backup all your important data especially those that are stored in the phone’s internal storage before following the steps below:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Can’t Complete the Boot Up After the Reset

Problem: The phone is in good condition before I do factory restore settings. After that process. It can’t complete the booting process again. When I powered it on it will get to the T-Mobile screen and stop. How can I solve this problem? Thanks. — Ayodeji

Troubleshooting: Factory reset and hard reset are the same in the sense that they both reset the phone but with slight difference. The latter restores the settings to factory defaults and reformat the data partition deleting all possible corrupt data. The former, however, just restores the settings to factory defaults and delete all personal information and I believe this is what you did. There could be some corrupt data left in the data partition that prevent the phone from booting normally.

To fix this problem, reset the phone again but this time do the hard reset or master reset via recovery mode.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Talkback Feature Issue

Problem: I have a Samsung Galaxy S3 and it’s been working fine since my daughter gave it to me in 2012. During the holidays, my grand son played with it the entire time they were at my home. Now, whenever I use it there’s a lady talking and it’s reading everything that’s on the screen. It’s very annoying not to mention embarrassing when you’re in a crowded place. I am old and I don’t really care about technology so much as long as I can text and call with my phone. In short, I don’t know how to keep from talking. Can you help? Thanks. — Miranda

Solution: Hi Miranda. It seems like your grand son inadvertently enabled the talkback feature of your phone that’s why there’s a lady reading everything that’s on the screen. Don’t worry, you can get that lady to stop talking. Just follow the steps below and you’ll be fine:

  1. From the Home screen, double tap the Apps icon.
  2. Double tap Settings.
  3. Swipe down using two fingers to Accessibility and then double tap it.
  4. Double tap Talkback.
  5. Using two fingers, slide the switch to the left and tap OK.

Galaxy S3 Old Notifications Come Back

Problem: My Galaxy S3 is running the latest firmware and since the update, old notifications started to show up and the phone downloads documents or files that had already been downloaded long ago. When I touch the notification, the screen will go black for a second but doesn’t go anywhere, which means there were no real notifications or downloads. But I’m really confused why this is happening and I don’t a clue how to fix this. Can you help me? I don’t want to do factory reset just because of this issue. Thanks in advance. — Joseph

Solution: The update may have messed up some caches and data in your phone that triggered the problem. Don’t worry, this problem can easily be fixed and as what you’ve said, it’s more of an annoyance than a real problem. Here’s how you fix it:

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Download Manager (if you can’t find it, look for Downloads instead).
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.
  10. You may reboot your phone to refresh its memory.

Galaxy S3 Stuck on Samsung Logo After an Update

Problem: My phone was kinda slow then I receive a notification that an update was ready from my phone. I did download it and everything went smooth. By the time the update was done installing, the phone rebooted and it took a long time to show the Samsung logo, then it got stuck on that screen. I thought it was normal since the phone has just been updated, so I left the phone be as I went to the mall to buy something. When I went home, it was still showing the same screen. I tried rebooting by removing the battery but once it started to boot up, it’s still stuck on that screen. The phone is very important to my job so I really need you help to fix this. Please reply as soon as you can. Thanks. — Jacques

Troubleshooting: Hey, Jacques. There are several reasons why the phone got stuck on the Samsung splash screen but since it started after an update, it is safe to assume that some data were messed up or got corrupted during the process. I would assume you haven’t backed up your data when you downloaded the update so let’s take the safe route in troubleshooting this problem.

The first thing I want you to do is boot the phone in safe mode just to find out if it can. Here’s how you do it:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen.

If the phone can boot up just fine in safe mode, then there’s a big chance the problem was caused by a third-party app. Use the opportunity to back up all your data especially ones that are stored in the phone’s internal storage. After that, just restart the phone normally to see if it can boot up successfully this time. If it still got stuck on the splash screen, then try wiping the cache partition.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Emails Don’t Get Downloaded on Galaxy S3

Problem: Hi guys. I have a problem that I’ve been trying to fix for quite a long time already to no avail. My company gave us employees our own email addresses. Mine was setup in my PC in the office that run on Windows and use Outlook as the client. I tried setting up the email on my phone but emails aren’t getting downloaded. When I checked my PC, there are a bunch of new emails so the problem is with the phone. I doubled-check all server settings and credentials and every is correct but how come I can’t receive my emails on my phone? How can I fix this? Thanks a lot! — Mina

Troubleshooting: Hi Mina. Well, it’s not the phone’s fault if there are no emails to be downloaded. I believe your PC was set to download emails but don’t leave copies in the server. That is why when those messages got downloaded on your PC, there’s nothing left for the phone to download. If you’re allowed to change settings in your PC, then try this:

  1. From the Menu bar, click File.
  2. Click Account Settings.
  3. A new window pops up, click your account or email address and then click Change.
  4. Another window pops up named Change Account, click More Settings button on the lower right area of the window.
  5. Click the Advanced tab.
  6. There is an option there that says “Leave a copy of messages on the server.” Make sure that option is checked.
  7. Click OK and restart Microsoft Outlook.
  8. At this point, your phone should be able to receive email messages.

I believe that covers everything.

Galaxy S3 Keeps Disconnecting from WiFi Network

Problem: I was gifted a brand new Galaxy S3 for Christmas and this is my first smartphone so I’m still trying to learn the most important things in it. I’m sorry but I’m 64 years old and haven’t used a smartphone all my life. I had my flip phone for 6 years though. Anyway, one of the things I learned was connecting to WiFi network so I can use Twitter. The problem is, the phone keeps disconnecting from the network so I can’t get ahold of a good connection. How do I fix this? — Carlo

Troubleshooting: Your phone has a feature that allows it to automatically switch between networks (from WiFi to mobile data and vice versa). If the phone keeps switching between networks, you’ll never have a good connection. So, to fix the problem, you need to disable the feature to force the phone to stick to whatever network it is connected to. Here’s how…

  1. From the Home screen, tap the Menu key.
  2. Tap Settings then touch the Connections tab.
  3. Tap WiFi, then tap the Menu key again.
  4. Touch Advanced.
  5. Remove the check for the option Auto Connect.

Also, to keep the connection even if the phone goes idle, follow these steps:

  1. From the Home screen, tap the Apps
  2. Launch Settings and tap WiFi.
  3. Tap the Menu key and choose Advanced.
  4. Touch Keep Wi-Fi on during sleep, and choose Always if you want to keep in on or Never if you want it off.
  5. Now your WiFi will stay on or off even if the phone sleeps or goes idle.

Galaxy S3 Replaces Non-English Words

Problem: Hi guys. I just got my Galaxy S3 and I’m still learning about its features. Most of the time, I use the phone for texting and emails. English is not my mother tongue so there are words that aren’t English. The problem is, the phone replaces those words. How can I prevent the phone from automatically replacing non-English words that I type? Thanks, Aaron.

Solution: Hi Aaron. The Auto word replacement is a feature that can be found in majority of Android devices in the market today. Thus, it can be disabled if the owner wants to. I don’t want to keep you so just follow the steps below and your problem will be fixed:

  1. From the Home screen, tap the Apps
  2. Scroll to the right and choose Settings.
  3. Tap My device tab and touch Language and input.
  4. Touch the Settings icon next to Samsung keyboard.
  5. Slide the Auto replacement switch to off.

Galaxy S3 Won’t Turn On and Charge

Problem: Hi Harold. So, I have a Galaxy S3 and yesterday, the battery drained completely. The phone turned off by itself. I plugged it in to charge but it didn’t show the usual charging signs like the red light and charging symbol but I left it plugged in anyway. After more than 30 minutes, I came back and turned it on, it didn’t. Not really good with technology so I don’t know what to do to fix it. Can you help me, please? — Jessica

Troubleshooting: Hi Jessica. Obviously, the reason why your phone won’t turn on is because there’s not enough power left in the battery. The real problem here is why the phone won’t charge. Well, of course, the first suspect would be the charger. So, make sure you’re using the original charger and cable. If you have access to other devices that has the same charging port as your phone, you may try to plug your charger in to those devices to see if they charge. If they do, then the charger is fine, otherwise, you need to buy a new one.

On the other hand, if you have access to another charger, then try that one with your phone. If the device charges fine, then the charger was the problem. If not, then move to the next suspect–the battery. You may try putting it in other devices or you can try putting a new battery in your phone.

Lastly, if the battery’s not the problem, then it must be the USB charging port. There’s nothing much you can do about it but send the device in for repair.

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