Samsung Galaxy Note 4 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 4]


This is still the fourth installment of our Samsung Galaxy Note 4 problems troubleshooting series but we already have a lot of unaddressed emails in our inbox. Majority of the problems are not serious and there were also users who simply wanted to be walked through setting up their new phone.

For those who already emailed us their problems, please bear with us if couldn’t immediately respond to your concerns. This isn’t the only device we support and we are receiving hundreds of emails each day asking for help. We are serious in what we’re doing and we are very eager to help. Just provide us with all necessary details and we’ll do the rest for you. You may send your concerns at or post on our Facebook wall and/or Google+ page.

You may check the first three parts of this series by following these links: [Part 1] [Part 2] [Part 3].

These are the problems or questions I addressed in this post.

  1. Internet Is Very Slow
  2. WiFi Automatically Disconnects
  3. Samsung Galaxy Has Stopped Error
  4. Lags While Sending Text Messages
  5. Proximity Sensor Issue
  6. No SIM – Insert SIM Card Error
  7. Alarm Clock Won’t Respond To Voice Command
  8. Freezes, WiFi Won’t Stay Connected
  9. Keeps Restarting
  10. Android Process Media Stopped
  11. Download Twitter for Android Ad
  12. Screen Turns On and Off When In Call

Galaxy Note 4 Internet Is Very Slow

Problem: Hi my Name Is Yadira. And I need your help ASAP I bought an unlock Samsung Note 4 I activated with metro pcs and the Internet is sooooooo slow I can’t do anything I then switched it to T.Mobile just to see if it was my providers network or something but no it happen the same thing no network I don’t know what to do I have gotten to the point where I just want to sell the phone but I haven’t done it cause I don’t want someone else to deal with this problem it’s just not right. Please help me what should I do to get my Internet working on my phone I hope to here from you soon and thank you.

Troubleshooting: Hi Yadira! We’re glad you contacted us about your problem and I understand pretty well that you’re currently experiencing slow internet connection. Unfortunately, “sooooooo slow” doesn’t describe the problem well nor does it provide information that will allow us to accurately assess what the problem really is.

I assume you are using mobile data network to connect to the internet. What I want to know is what kind of network your phone connects–3G or 4G? If you’re confused how to get this kind of information, just take a look at status bar of your phone. The mobile data icon will tell you what network your phone connects to.

About the internet connection, how did you find out that your internet was “sooooooo slow?” Were you browsing the web using a web browser? Streaming videos on YouTube or Facebook? Downloading an app from the Play Store? You need to be specific because “slow browsing” is different from having a “slow connection.”

Lastly, I understand you were asking us to help you get your internet working on your phone again. I think the phone has an internet connection, you just need to tell us what exactly is happening with your phone rather than giving us vague information.

Yadira, we are willing to help but please provide something that we can use to assess your problem. We are not magicians or miracle workers. We need facts. Feel free to contact us again about the problem but make sure to include all necessary information.

Galaxy Note 4 WiFi Automatically Disconnects

Problem: Hi droid guy. I’ve bought my Samsung Galaxy Note 4 a few months ago, but in the last few weeks, whenever I’m on the Internet (through WiFi) it disconnects on its own telling me to check my Internet connection although I didn’t turn off the WiFi on the phone. It only happens to the note4 as the WiFi never disconnects on any other surrounding devices. I have to either turn the WiFi on the phone off and on and wait for a min. to work again, or close the app I’m currently on (YouTube, Internet…etc.) and open it again for a couple of times. Please help me fix this, as it’s getting very annoying and I use the Internet constantly. Best regards, Basel.

Troubleshooting: Hi Basel. This problem is common to Galaxy devices, not just Note 4. It’s actually more of an annoyance than a problem. That said, it can be easily addressed and prevented. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under WIRELESS AND NETWORKS section, tap WiFi.
  4. Tap and hold the multi window key or tap the menu icon at the upper right corner.
  5. Tap Advanced.
  6. Set Keep WiFi on during sleep to Always.
  7. If mobile data is enabled and you have this problem, it would be better if you disabled Auto connect option.

If, however, the WiFi still disconnects then there must be something turning it off other than the features we disabled above.

  1. Go back to the Home screen and launch the Phone app.
  2. Dial the code *#0011#.
  3. A screen will pop up.
  4. Press Menu.
  5. Tap WiFi.
  6. Find WiFi Saving and turn it Off.
  7. Reboot your phone.

I hope this helps, Basel.

Samsung Galaxy Has Stopped Error

Problem: Hi! Thanks for the help you are providing for resolving the problems on android devices. I am facing problem with my Samsung Note 4.

Whenever i am opening gallery it is showing “unfortunately, samsung galaxy has stopped working.” But I can open all pictures, videos and images on gallery. Please assist me in resolving the issue. Your prompt response will be highly appreciated. Thanks & Regards, Priyanka.

Troubleshooting: The Samsung Galaxy, while it may sound like it’s a single app, is a collective term covering all Samsung apps installed in the Note 4. Therefore, it is difficult to know for sure which app causes the problem, although Priyanka here said it is triggered by the Gallery app. With that, it is logical to clear the cache and data of the Gallery just to find out if it can make a difference. It isn’t a fix yet but an experiment.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache button.
  7. Tap Clear data button and then OK.

In case the problem persists after the said procedure, then there’s no other option but full hard reset. This is a firmware related issue and other troubleshooting procedures will not work. Just reset the phone to give it a fresh start but don’t forget to backup all your data before doing so.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Note 4 Lags While Sending Text Messages

Problem: Hi there, when I send text messages, right when I hit send, the message balloon lags for a second and then comes up on the conversation window. I know it’s not much of a problem but it is really annoying. I changed my cellphone twice but both of the Note 4s had the same issue as this one.

For troubleshooting, I reset the device to the Factory default settings and tried texting without installing any Apps but in vain. I tried installing 3rd party text messaging apps as well which made it a little better but then I don’t like the 3rd party messaging apps so far which I have used.

If you come up with any solution, please let me know. Regards, Raheel.

Suggestion: Hey Raheel. So, you already used 3 Note 4s with the same issue, tried sending text messages (not sure if they’re SMS or MMS) without third-party apps installed and did factory reset to no avail. For now, it’s difficult to assume that there’s an issue with the device considering I don’t know exactly how long the lag would last. Based on your description, it sounds like a normal operation of the phone. If, however, you were positive it’s an issue, then it has got to do with the firmware. Perhaps an update would fix it…if there’s one.

Rest assured, though, that we will look into this matter closely. We will ping you once we found a solution or a better explanation to this issue. We appreciate you reaching out to us.

Galaxy Note 4 Proximity Sensor Issue

Problem: Wondering if you’ve encountered this. I have Verizon Note 4 with s-view wireless charging cover.

Recently anytime I get near the light/proximity sensor the screen goes to my s-view settings menu or just goes black screen. Usually it’s the s-view screen pictured on the attachment. That’s an actual screenshot of what comes up. I can repeat it consistently by putting my thumb over the sensor to the right of the ear speaker. It comes up in a matter of 3 seconds. Driving me nuts! Any help would be appreciated. I didn’t know if there were settings that could be changed. Thanks! — Jason

Troubleshooting: Hey Jason. All Note 4 owners who use S View covers encountered this and it’s not really a problem, rather a normal operation of the phone. Aside from the connectors on the S View cover that are used to make wireless charging possible, there’s no other connectors that would the cover to manipulate the phone.

But why does the phone go to the S View screen when you close the cover?

The trick is done through the proximity sensor. Once it can detect something is in front of it, it will pop the S View screen and that’s what exactly your phone is doing when you place your thumb over the area where the sensor is…and yes, you can do that all day and the phone will do its thing tirelessly.

How can it be fixed?

No, there’s nothing to fix.

Note 4 “No SIM – Insert SIM Card” Error

Problem: Hi, my Samsung Galaxy Note 4 gives me a message in the notification box stating that I have ”No SIM-Insert SIM card.”

I have already restarted the phone and took out the SIM card and put it back again. Please help. — Hannelie

Troubleshooting: Hi, Hannelie. The No SIM or Insert SIM card error means two things; either the phone cannot detect the SIM card that’s mounted or it is simply damaged. Since you already did the basic troubleshooting for this kind of problem and it persists, then it’s safe to assume the SIM card is already damaged. We cannot troubleshoot or fix a damaged SIM. The best course of action is to call your provider and request for a replacement SIM to retain your number. If you are in a country where you can just buy and plug a SIM card to any phone and don’t care about your phone number, then just buy a new one.

Note 4 Alarm Clock Won’t Respond To Voice Command

Problem: Hello, thank you for the Samsung Galaxy Note 4 problems troubleshooting series. I also follow the Samsung Galaxy S3 series also. I now own the Verizon version of the Note 4. The S 3 was also Verizon version.

What i have come to rely on very much was the S3 stock alarm. I used it daily. So when I came over to the Note 4 I thought it would be same. But when i set up the alarm as I did on the S3, I had no problem.

The problem occurred when I went to stop the alarm. I spoke stop but the alarm kept on ringing (going off ). So I said stop again to no avail it did not turn off. Which on the s3 it would go off.

Is there a way to set up the Note 4 alarm to shut off with voice recognition. I do have s voice on. I thought the note 4 being a powerhouse would be able to handle this. Also since the Note 4 has so much power why is it when say I would go to turn on. Thank you, Mark.

Troubleshooting: Hey Mark. This has been a common issue since Galaxy S4 but don’t worry, it’s very much fixable. The problem isn’t with the stock clock app or the S Voice but with the volume of the microphone. It seems that the Note 4 mic volume was set to a lower level that the device can’t “hear” voice commands properly. To turn up mic volume, follow these steps:

  1. From the Home screen, tap the Phone app.
  2. Dial this code to enter the Service Mode: *#32489#.
  3. Choose [5] Audio, then [1] NB (Voice Call)
  4. Choose Headset.
  5. Tap [1] VOLUME, then [1] SRC Speech RX Volume
  6. Choose the highest value.

That’s it!

Note 4 Freezes, WiFi Won’t Stay Connected

Problem: Hi the Droid guy.

I have had my note 4 for well over 3 months now and these are the problems that I frequently encounter :

  1. Phone freezing

I noticed that if I lock and then try to unlock my phone too quickly, the phone would freeze. Normally when I wake it up to unlock, the phone screen turns on and the 2 soft keys light up. Not so when I try to wake it up quickly.

This also happen when I use any Maps apps as well while I’m in navigation mode and turn my screen off to save battery. Once it freezes, it takes a couple of minutes (sometimes up to 10 mins) before it becomes responsive again. Pressing and holding the power button doesn’t force it to wake up either.

Have you encounter this problem before? I am using the stock lock screen by the way.

  1. Wi-Fi won’t stay connected

This second issue is very annoying. My phone would connect top the Wi-Fi network easily enough and I can see that the signal is strong but then it would constantly disconnect and reconnect. While I was writing this email, the Wi-Fi has disconnected and reconnected 11 times! Make that 12.

I know it’s not a problem with the Wi-Fi because we have other devices connected as well and they don’t have any problem (13 times). I have also checked the Wi-Fi devices limit and I’m pretty sure we have not hit the 50 connected devices limit (14 times). This means that any download that I’m trying to do through the browser would constantly fail because the network would keep cutting out (15).

I’ve seen your other posts on fixing problems with the Wi-Fi and ice checked the Wi-Fi advanced settings I don’t have the option “auto network switch” that you mentioned in the posts. 16 times now and I’m going to stop counting.

If you can shed any light on these issues that would save me a lot of frustrations. Thank you in advanced. — Cathlyn

Troubleshooting: Hi Cathlyn! These two problems of yours may occur simultaneously if either the Power saving mode and Ultra power saving mode is enabled. The phone will fall into deep sleep when it becomes idle and waking it up may take longer than usual. The processor’s performance will also be capped if one of those power saving modes is enabled and this could contribute to the freezing problem. Likewise, the WiFi will also be affected by it and constant disconnection and reconnection may occur.

Of course, the first thing I want you to do is make sure none of the those power saving modes is enabled. Now, after you’ve verified that reboot the phone and see if the problems still persist. If they do, try booting the Note 4 in safe mode and observe it while all third-party apps are enabled:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

In case the problems are present while the phone is in safe mode, then there’s nothing much you can do but backup your data and hard reset the phone.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

I hope this helps.

Galaxy Note 4 Keeps Restarting

Question: Hello Harold, i have question about Samsung Note 4, it keeps restarting and its so annoying i cant use the phone, i read your notes about to perform master reset, and i wanna know my phone is unlocked if i do that its not gonna hurt my phone? — Grigor

Answer: Hey Grigor. No, it’s not gonna hurt your phone. The Master reset will delete all your downloaded apps and data saved in the phone’s internal storage and reformat the data partition but it will not affect the hardware and software setup. After the reset, the phone will still be unlocked.

I will not go further into troubleshooting the restart issue because it seems you already made up your mind to reset the phone. It’s your phone and you know what needs to be done to fix it. We’re glad you reached out to us.

Android Process Media Stopped on Note 4

Problem: I have a problem with my Samsung Galaxy Note 4 when i want to access my gallery it always says that android process media has stopped working and i have tried several solutions like clearing the data on media storage and contacts also in the download manager but it didn’t seem to work as a solution in my Galaxy Note 4.

Please hope you will give me a possible solution. — Herry

Troubleshooting: Yes, Herry, those troubleshooting procedures often fix this problem. If they failed, however, it’s time you backup all your data and perform Factory Reset:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and scroll to ‘User and Backup’ section.
  3. Tap Backup and reset.
  4. If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
  5. Tap Factory data reset.
  6. Touch Reset device.
  7. You may be asked to enter your PIN or Password.
  8. Tap Continue and then Delete all.

I hope you understand, there’s nothing much you can do if a service or pre-installed app crashes. Factory reset will bring the phone to default settings and that sure will fix this minor (yes, minor) problem.

Download Twitter for Android Ad on Note 4

Question: Dear Droid Guy, I just purchased a Samsung Galaxy Note 4. It is an awesome phone, however, When I go to the Twitter Mobile website using Google Chrome (Which I do often due to use features which the Blue Android Twitter app does not provide function for) I keep getting a prompt at the top of the screen to install (Please see provided screenshot) Twitter for Android. How can I make that go away? I already have the app installed but Google Chrome does not seem to know that, does it want me to install a browser extension or something? I have clicked the X to close the prompt but it keeps coming back when I revisit the site so that is not an option here. Thank you in advance for any help you can provide. Sincerely, Rick.

Answer: Hey, Rick. That’s one thing we cannot do something about. We can’t get rid of it. I have five Android smartphones and 1 table in front of me now and I tried what you did. The ad won’t go away. It seems you need to get used to it if you prefer using the web version.

Note 4 Screen Turns On and Off When In Call

Problem: Hi Droid Guy!

I just upgraded to the Note 4 from the 3 and I love it. However, I have one small problem that is driving me nuts and I was hoping you would have a suggestion as to how I can fix it. When I am on a phone call and I need to access the screen to look something up, I take it away from my face and it lights up but as soon as I touch it, it goes black. I take my finger away and it lights up again and I touch the screen and it goes black again and it is an endless cycle that makes me want to throw it across the room (I wouldn’t do that obviously, but it’s frustrating!). I push any button I can and nothing seems to get it out of that cycle, I just have to give up whatever I was wanting to find until I hang up. It doesn’t happen every time but often enough. I have also noticed that during the phone call, BEFORE I pull it away from my face, that I can see it light up and turn off and light up and turn off when I am talking so I would think that must mean that it doesn’t recognize the closeness while on a call but I don’t know how to fix it. Any ideas?

One other thing, this is not a problem but it must be a setting and I just can’t find it, on the Note 3 on the lock screen you could see you had a missed call and from who. On the 4, all you get is missed call and where it normally says from who on the 3, on the 4 it says missed call (so it says missed call and directly underneath it, it says missed call instead of who the missed call was from). Do you know the setting I need to change to fix this?

Thanks in advance for your help! Btw, I love reading your drips on Drippler! Every time I upgrade, I make sure to upgrade my Drippler to get the latest stuff from you!


Frustrated in Wyoming (just kidding, I was going for the Ann Landers style haha) — Michelle

Troubleshooting: Hi Michelle! It’s apparently a sensor issue. The light and proximity sensors are located beside the speaker grill. Make sure the glass covering them is clean without grime or sweat residue. More often, spraying compressed air into the speaker grill will fix this issue but if not, then you really have to bring the phone to the store or your service provider and let the technician open the phone up. Dust can easily enter the phone through the grill and that would obscure the sensors.

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  1. The solution under 2 using the code *#0011# and turning off the WIFI saving worked except it killed my ability to use my phone as a hot spot. When I returned it to the ON state under WIFI saving my hot spot ability returned.

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