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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 44]

Welcome to the 44th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. While this isn’t the latest Note device of the company, having been released in 2012, it still has some decent hardware specs and is still being used by a lot of people. The upcoming Android Lollipop update is expected to bring in new features to this model and should extend its service life.

note 2

Just like any other electronic device this phone also has its fair share of issues. Our aim is to help our readers resolve the issues they are facing with their phone. In this latest installment of the series, we will tackle some of the latest emails we have received regarding this model.

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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Note 2 “unfortunately, process android.process acore has stopped” Error

Problem: Why I am always getting stuck with my Samsung note 2.. It shows an error message that  “unfortunately, process android.process acore has stoped”   why is it so? It’s really disturbing and can’t use the mobile properly… pls help me.

Solution: This is usually a software related issue that can be resolved by clearing the cache of your contacts application.

If the issue remains then wiping the cache partition of your phone is the next step. If that does not work then a factory reset is highly recommended.

To clear the contacts app cache follow the step outlined below. Make sure to have a backup of your contacts list.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Contacts application.
  • Tap Clear cache.
  • Tap Clear data
  • The application cache and data is now cleared.

To wipe the cache partition of your phone follow the steps outlined below.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

To perform a factory reset on your phone follow the steps outlined below. Make sure to backup your phone data first.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 “unfortunately com.android.set.confim has stopped” Error

Problem: My galaxy note 2 complains- com.android.set.confim as stopped working and it kept on bringing d message on my phone. What should I do to correct that? Thanks.

Solution: You have to check first if your phone is running on the latest software update. If it isn’t then update your phone accordingly. These update come with improvements and bug fixes that may help resolve this issue.

If there are no new updates available for your phone the you should proceed with wiping its cache partition. A factory reset is the last troubleshooting step you will want to do if the issue persists.

To wipe the cache partition of your phone follow the steps outlined below.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

To perform a factory reset on your phone follow the steps outlined below. Make sure to backup your phone data first.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Switches Off Randomly

Problem: I have a Galaxy Note 2… It keeps switching off randomly on its own. What can i do to fix this?

Solution: There are various reasons as why this issue is happening on your phone. The first thing that you should check is if certain third party apps are causing this. If an app you downloaded and installed in your phone conflicts with another app or the phone system itself then there is a possibility that it may cause this issue.

You should start your phone in Safe Mode to verify if this issue is caused by third party apps. In this mode, only the default apps are loaded while the third party apps you downloaded are disabled.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

Observe your phone in this mode. If it does not reboot then this issue is most likely caused by a third party app. Find out what that app is and uninstall it.

If the issue remains then the next thing you should do is to check if this issue is caused by your phone accessories. Start by replacing the battery of your phone as well as the microSD card.

One final troubleshooting step that you can do is to perform a factory reset. Make sure to backup your data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Contacts Not Totally Removed

Problem: Hey !!! Thanks for reading this. I’m having a problem with old contacts back in my contacts list. I tried to delete them but is says they are not totally removed. I just update to the lasted version of the opp system. How can I remove them from my list. Also when scrolling thru the list it jumps back to the very top. Any thought on this ?? Any help would be greatly appreciated!

Solution: The contact may not be totally removed since a copy of it may still be available on the cloud storage of Google or Samsung. Try to turn on your phone data (either Wi-Fi or mobile data) then delete your contact again. You should then sync your phone contacts to update your contacts stored in the cloud.

As for your other concern when scrolling your contacts list you may just need to clear the cache of the contacts application to resolve the issue.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Contacts application.
  • Tap Clear cache.
  • The application cache is now cleared.

Note 2 Screen Shuts Off During Call

Problem: Hi There, my samsung note  2 screen shut off during call , please help me fix it . Thanks so much for your assistance.

Solution: Have you tried checking no your phone settings? The “Turn off screen during calls” may be enabled. When enabled your phone screen will automatically turn off the display when you are on a call. The proximity sensor located in front of your phone will detect if you are on a call or not.

  • Press Home key and then tap Menu key > Settings > My Device.
  • Tap Call, and then tap Turn off screen during calls to enable or disable the setting.

Note 2 Can’t Text/Call After Android 4.4.4 Update

Problem: I’m having an issue with my Samsung Galaxy Note 2 N7100 where the device shows network bars but I cannot text nor make calls. I tried upgrading it to 4.4.4 from 4.1.2. This has really persisted. kindly help me. Thank you in Advance.

Solution: If this issue occurred right after you performed the software update then a factory reset is highly recommended. This issue may be caused by data from the previous software version that is still present in your phone. This data should have been removed during the upgrade process but due to some glitch it is still present and is causing a conflict with the new software. The most effective way to get rid of this old data is to perform a factory reset. Just make sure to backup your data before performing this procedure.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Issues On DN3 V2 ROM

Problem: Hi, I have tried to install the E team DN3 v2 ROM onto my note 2..it had didnt work. it seemed to have been going good until a signature error occourd ..the phone then rebooted ,everything was as normal…as soon as I restarted my device it didnt pickup any simcard my bluetooth doesnt work nor my wifi….also my power/lock button doesnt work it only works to switch my device on but when its on it doesnt work…any ideas on what I could do???please help this phone means alot to me.

Solution: Try to check if there is an updated version of the custom Rom you are using and download it. Make sure to verify that the version you are using is compatible with your device. To resolve the issue you will need to reflash the custom ROM again on your phone. Make sure to back up your phone data first.

Note 2 Moving File Failed Error

Problem: Hi, How can I solve this issue? I downloaded a few videos and tried to transferred into my external SD card. However only some of the files are successfully transferred while the rest were prompted the “moving file failed” error. Please advice… thank you!

Solution: In most cases where transferring files from your phone internal memory to the SD card fails the issue is caused by a faulty SD card. Follow the troubleshooting steps below to resolve this. Proceed to the next step if the issue persists.

Unmount the SD card the mount it again.

  • Settings -> Storage -> Unmount SD card and then Remount SD card

Turn your phone off then remove the SD card then reinsert it.

Copy all data from the SD card to another storage location (your computer perhaps). Format the SD card then restore the data.

  • Settings -> Storage -> Format SD card

Try using a different SD card.

Note 2 Dropping Calls

Problem: Good Evening, I’m really hoping you can help me with the problem I’m having. I just recently had my Sprint Note 2 Flashed/then Unlocked and is now currently unlocked on the T-Mobile/Metropcs towers. From the first day it was completed, I started having issues with calls dropping after only a few min of being on the call. Then I call back, it drops again. Usually I can wait about 5 min and call again and the call might stay connected for about 5/10 min before it drops again. I hadn’t had this issue before switching my phone over to be unlocked. Also whenever I go out of my area “out of town” it loses network connection completely. The main thing I’m worried about is the dropped calls tho. I do a lot of work from my phone and it’s constantly disconnecting on customers. I’ve taken it to the T-Mobile store and they’ve checked all my settings and said it was all programmed correctly but yet it keeps dropping calls. Please help!! Is there anything that I can do to fix this issue?? Please Please help!!!! Thank you.

Solution: Have you tried checking if there are any new software updates available for your phone? If there are then apply them accordingly. These updates come with improvements and bug fixes that may help resolve the issue.

To verify if this is a software related issue you should do a factory reset. Make sure to backup your data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 2 Slow Messaging App

Problem: I don’t know why my messaging app doesn’t work fast enough. I deleted all the old messaging so I don’t have to use any second hand app for it. After deleting all the messaging it’s still gets stuck and it just gets blank. What can I do for that? Thanks.

Solution: To make your messaging app work faster you should clear its cache.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Messages application.
  • Tap Clear cache.
  • The application cache is now cleared.

Note 2 Battery Swollen

Problem: Hello!! I own a Samsung Galaxy note 2. Recently it developed a battery problem. The battery has swollen up a little bit and when the battery percentage falls below 40-50%, the phone stops responding and the only thing to do is to remove the battery, charge and then switch on. I am thinking of changing the battery. Pls suggest any method to fix the problem. If no way to fix, pls suggest a good brand for the battery (should I buy the Samsung battery or from some other brand for my phone model) Thanks for the help.

Solution: A swollen battery is a clear sign that it is already faulty. Once your battery is swollen it is important to replace it immediately as this may damage your phone or worse, it could potentially cause harm to the phone user. It is highly recommended that you use an original Samsung battery for your device as this has been tested properly and is 100% compatible with your phone.

Note 2 File Transfer to Windows 7 PC

Problem: Hi guys. I intend connecting my note 2 to my Windows 7 HP laptop wirelessly to send files both ways but not over the Internet. I know it is possible but how is it done? And a question not related to the issue: do we have an android video app that can do more than 1hr of video recording?

Solution: You can connect your phone to your laptop wirelessly using the Bluetooth protocol. Once you have paired and connected both devices you will be able to transfer files between them.

If the stock camera app does not allow you to record more than an hour’s worth of videos then I suggest testing the various popular camera apps available at the Google Play Store. I haven’t personally tried recording more than an hour’s worth of videos using this phone which is why I can’t make any recommendations for an app that you should use.

Note 2 Compatibility Issues

Problem: I have a Note 2 that I bricked while playing with it and decided to get a Note 4 instead of fixing it (GREAT decision, BTW).  I have a friend who had a Note 2 that broke their screen on their phone and I wanted to let them use my old phone for parts.

In my mind, it should work like magic, but I think there may be a compatibility issue now that I’ve tried to get things going and it’s not working.  My friends phone is an AT&T version (SGH-I317) and mine is the T-Mobile version (SGH-T889).  What I did was remove the mother board and charging board from both phones, and I placed the mother board and charging board from the AT&T phone into my frame.  I wouldn’t think there’d be any reason the display would not work correctly with that switch.  It saved from having to remove, and potentially harm, the good screen from my old phone to put on the other phone where I would also have to remove the cracked screen.

I got everything put back together and it worked well for a little bit so I plugged it in to let the battery charge up and a few hours later I tried to turn the phone on but when it was showing the startup screen (the Samsung logo screen) the video jumped up the screen from the middle to a couple of different spots before it got to the top and then there was no video.  There were flickering lines where the video was present on the screen also.

I removed and reseated the board and found that one of the connectors on the side of the phone with the volume buttons had popped off as soon as I removed the bezel from the phone (the small silver connector that is just above the longer rectangular dull grey connector that attaches the charging board). I pushed that connector back in place and put the battery in, put the phone resting on top of the battery and powered it up and it did the same thing at the logo screen, then the blue LED stayed on for a little bit as well as the back and menu keys on the bottom were lit.  I removed every connector on the phone and inspected each the best I could with a naked eye and the board side and cable sides both looked fine with my naked eye.  I reassembled everything and did the same thing with putting the phone on top of the battery and it did the same thing on the logo screen.

Is this a compatibility issue between the two carriers motherboards interfacing with the display (or anything else)? Or does this sound like it may be more of a problem with a display driver on the AT&T motherboard that I’m trying to use?

Solution: Basically, what’s happening here is that the display is being replaced. There should be no problem here as long as the transfer process went smoothly.

Have you tried doing a factory reset on the phone? If that does not resolve the issue then try to reflash its original firmware. This is just to eliminate any software related problems.

If the issue persists then there may still be an underlying problem. Try asking your friend if his phone experienced any video related issues before the display got broken. If there were video issues then the problem may be caused by the motherboard.

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