,

How To Fix Samsung Galaxy Note 4 Problems, Errors and Glitches [Part 3]

Galaxy-Note-4-Problems-3

Hey guys. It’s just another part of our new Samsung Galaxy Note 4 problems troubleshooting series. In this post, I included ten problems sent to us by our readers and judging from the number of emails we received shortly after we published the first part, we could reach up to 10 parts even if we stopped receiving emails now. But helping our readers is one of our priorities so we will continue publishing articles like this for devices we support.

We are always open to your problems and questions so if you have any, feel free to contact us at [email protected]. We cannot guarantee to respond to every email that comes in to our inbox but rest assured we take time reading them. Our responses will be in a form of articles like this. You may also post your concerns on our Facebook wall or Google+ page. I suggest you go through the first two parts of this series: Part 1, Part 2.

The following are the problems I addressed in this post. Click on a link to jump to a specific problem:

  1. Photo Gallery Albums Disappeared
  2. Can’t Delete Internet Tabs
  3. Lengthen Ring Pattern
  4. Soft Keys Keep Blinking
  5. Stock Calculator Talking Back
  6. Randomly Dials Phone Number
  7. Gets Emergency Calls Only Error
  8. Private Mode Failed Error
  9. Gets Too Hot
  10. Apps Keep Crashing

Samsung Galaxy Note 4 Photo Gallery Albums Disappeared

Problem: Hello, I purchased a Samsung Galaxy Note 4 from Verizon on December 1, 2014. I purchased it primarily because of the camera and beautiful photo display. The phone was set up by Verizon, and we double-checked that all of my photos from my Droid Razor (from device and on SD card) were visible on my Note 4 from my SD card.

A couple days later, I sat down to create photo albums with the Gallery app (yellow flower icon). This was very easy, and I handily created about 12 albums. For each album, when I completed selecting the photos for the album, I selected “move” rather than “copy.” I presumed these albums would be stored on my SD Card as albums, and that by selecting “move” I was simply taking them off of the “general” photo album (which had about 3,000 photos). I did not think the albums would be stored in the cloud or on any other program. All the photos in the albums were visible as albums when I finished.

On December 11, 2015, after several days of taking gorgeous photos in Las Vegas, I took my phone out of my pocket and heard some sounds as if phone keys were being dialed. I looked at my phone and saw a skinny horizontal green stripe/line glowing on my screen and moving (like an app loading) to the right of the screen. I had no idea what was happening or what to do. There was nothing on the screen explaining what was happening. I thought my phone was set to only update manually, and I never authorized an update of anything.

I opened the Gallery later to view the days photos, and discovered that all of my albums were “gone.” I couldn’t find them anywhere.   I also noticed that I had 2 new icons, one for Google+ photo app, and one for Picasa photos. At first, it looked like my Gallery photos were all showing up in the Google+ photo app, except for the albums I had created. That is no longer the case; random photos from my Gallery are in Google+ photo app.

I am still trying to figure out where my Gallery albums went. I called Verizon, I went to the Verizon store, I called Samsung, I have searched on-line for answers. I’m getting nowhere. Neither Verizon nor Samsung had any idea what happened to my phone. It is my impression that the OS was being upgraded to Lollipop but it didn’t take. Hence I now have the Gallery App without my albums and the Google+ photo app without the majority of photos. I guess this is a Google issue but I have no idea how to get through to them. So my operating system is Kit Kat, apparently with some Lollipop apps. It’s messed up. I am wondering what will happen to my phone when it is upgraded to Lollipop. At least I have taken the precaution of backing up my photos on my laptop.

I notice that the Verizon Cloud app indicates that I have used 5GB of storage, but I have no idea how that happened. Furthermore, the Verizon Cloud won’t open, so I cannot check what is stored there. It would be nice if that’s where my albums went, but at this point I doubt it.

Do you have any idea what happened to my phone or my albums and what I can do? I am considering taking my SD card to the computer store near me to see if they can recover the photos. No charge if they can’t recover anything. At this point I feel pretty hopeless.

Of course life goes on without photos, and I remind myself of that frequently. If I hadn’t gotten a smartphone many years ago I wouldn’t have all these darn photos so it’s really no big deal in the greater scheme of things. However, it galls me that I paid an arm and a leg for this phone and it does not work correctly and Verizon and Samsung, who sold me the device, don’t support it. OK. TMI? I tried to be thorough. Thank you for your assistance. — Laura

Troubleshooting: Hi Laura. Thanks for being thorough. First and foremost, I want to say that the Gallery app is just a multimedia “manager” and it doesn’t store those photos. Meaning, the photos need to be stored somewhere else and Gallery will detect them if they were stored in a directory that can be accessed by the app.

Secondly, I don’t know for sure what that “skinny horizontal green stripe/line glowing on the screen” is. If it were a firmware update and it has gone bad, there’s a chance some of settings were reset.

You mentioned that some of your photos appear in the Google+ photo app. It means your phone was set to automatically backup pictures. They will be uploaded to your Google+ photo account. You can view them by logging in to your Google account that is linked to your phone. Some of the photos may have also been uploaded to your Verizon Cloud account. If you don’t know your credentials to log in to your account, please call Verizon for it. They sure know how to let you in without much of a trouble.

Laura, honestly, I am intrigued of this issue and I would want to take a look at it if I had a chance. As of now, all I can do is speculate what happened to it despite having the information you included in your message. I, however, think it’s more of a microSD card issue than anything else and I’m glad to know you backed up your photos to your laptop.

In my opinion, we could never retrieve the albums but it doesn’t mean photos were deleted with them. Albums are temporary “label” or category we create to segregate photos and videos depending on our preference and they exist only in the Gallery. If you open Google+ photo app, you’ll notice it doesn’t follow the order of photos in the Gallery. I think the main concern here is whether the photos were deleted or not.

Try to check your microSD card. Try to snap a photo using the phone camera and move it to any directory in the microSD card to find out if you can still save to it or, at least, access it. If you can’t, then it’s up to you if you want to hire a tech to recover your photos or fix the problem for you. But if you already have backups of your photos in your laptop, there’s no point in paying for the recovery of those photos. You may reformat the card and copy photos into it. But note that other data you may have saved in it will be lost.

Can’t Delete Internet Tabs on Note 4

Problem: Hello DG,

This new Samsung Note 4 will not delete tabs in the Internet pages after use. My Note 2 worked perfectly in this sphere.

I can go as far as deleting the tabs by touching any of the symbols on the tabs followed by ‘No Tabs’ message but these then all reappear upon returning to the Internet section . (See three screenshots) How to delete these old tabs?

Otherwise it’s working well so far. Thanks, John.

Troubleshooting: Hey John. This issue was common with S3 and S4 and I encountered several issues that exactly show the same symptoms as you’re experiencing now. Most of the time, it’s a glitch and basic troubleshooting like clearing the cache and data of the Internet app will fix it.

There were, however, instances that factory reset was needed or even firmware update if available was required to solve this problem. But as for me, it’s not worth the trouble. There are several internet browsers that offer better services than the stock browser. It’s not a fix but it surely is the best workaround.

Clear Cache and Data

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap Internet app.
  6. Tap the Clear cache button.
  7. Tap the Clear data button, then OK.

Lengthen Ring Pattern on Note 4

Problem: Dear Droid guy, I just got the new Note 4 for Christmas and prior to that had the Note 2. My problem is neither of these phones ring long enough for me to get to it and answer it. I think they ring three or four times at the most and there is no setting that gives you an option for setting the number of rings. Is there another solution and why in the world don’t they include that option? Thank you very much for your help. — Janie

Troubleshooting: Hi Janie. Nice phone! There’s a code you can dial to change the length of the ring time but I’m not sure if it varies from carrier to carrier. If you got a T-Mobile variant, I know the following will work:

  1. From the Home screen, tap Phone icon.
  2. Dial **61*Divert Number*11*N#

Where:

  • Divert Number = any phone number
  • N = 5 – 20 seconds in 5 second blocks

I know someone who wasn’t a T-Mobile subscriber but used this code and it worked. It’s worth a try and I hope it helps.

Note 4 Soft Keys Keep Blinking

Problem: I have a sprint note 4 and all day the soft keys blink . Any idea does not seem to a hindrance to performance just concerned the blink might be a short of some type. — Rodney

Troubleshooting: Honestly, never encountered this kind of problem before but there’s a chance a third-party app is causing this as there are apps in the Play Store that can control the LEDs inside the phone. To verify further, kindly boot your phone in Safe Mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

When in safe mode, observe closely to find out if the soft keys still blinks. If so, then there could be a little issue with the settings:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘DEVICE’ section.
  3. Tap Display and Wallpaper.
  4. Touch Touch key light duration.
  5. Play around with each setting.

I hope this helps.

Note 4 Stock Calculator Talking Back

Problem: First I want to thank you guys for all the help that you provide. But I tried both fixes on my verizon note 4 for the calculator to stop announcing, and the first one “talk Back” was not on. and the second one I do not have on my phone “Keeper Fastfill”. I’ve done a search on my phone for that file and it shows no results. Also under accessibility I don’t have a “services Section”! Please Help. Thanks again in advance! — Robert

Troubleshooting: First off, just for the information of everyone reading this now, I already addressed this problem in the second part of this series. Apparently, the problem continues and there were owners who said my solution didn’t work for them. So, here’s what I’m going to do, I will share with you the email of one of our readers who “resolved” this issue by following a different route:

I have been having the same Talking Stock Calculator problem like others who encountered it.

I tried the two solutions that you presented in your article Samsung Galaxy Note 4 Problems, Errors, Glitches, and Solutions [Part 2]

Unfortunately I don’t have Keeper Fast Fill active in Services.

Eventually I found that turning every in Services to OFF did the trick.

Home, Settings, Apps,   Settings, Personalisation, Accessibility

Under Services, set everything there to OFF

Note I tried turning Media to Off/Mute which temporarily stops the Stock Calculator from talking, but viewing Videos or YouTube is in Silence until you unmute the Media Setting for proper sound, then you have the Talking Stock Calculator problem again.

Note 4 Randomly Dials Phone Number

Problem: Hi. I purchased the Galaxy Note 4 on first date of availability. Therefore, I have owned this phone for approx 2 months and have experienced the following issue since original purchase date:

During/in the process of typing a text message, my phone will actually begin to dial & call that SAME phone number/contact person.   This happens very “randomly” and during approx 1/2 of the text messages I attempt to create. Therefore, I have found no consistency to assist in determining the cause. Last, please note that I’m particularly careful NOT to touch any other buttons (other than the letters needed for the text message).   Therefore, this issue has been quite perplexing! (And my cellphone carrier had no answers, as well).   Any thoughts on cause and how to resolve? Thank you! — Cathy

Troubleshooting: Hi Cathy. It’s either a glitch in the screen or a bug in the firmware. If there were times when the phone randomly launched apps on its own, then it’s a screen issue, otherwise, it’s probably a bug and might be fixed with updates.

Based on your description, however, we can’t abstract more information that would lead us to theorize a cause of the problem. There isn’t even a pattern. I’m not sure how much data you already have saved in your phone but one important troubleshooting procedure I want you to try is the full master reset. Please note that all data saved in the phone’s internal storage will be deleted, so back them up before following the steps below:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

If the problem persists after the reset, the problem could be more serious than we think. Having it checked by a tech may be necessary.

Note 4 Gets Emergency Calls Only Error

Problem: Hi, I bought a Samsung Galaxy note 4 at Malaysia a week back and am back in Bangalore now. Wifi used to work on the note 4, but now it is not registering on the network, it says only Emergency calls. I tried selecting the network manually, automatically, it says try later not now. This is happening for the whole day. Tried switching it off and on. Still the problem persists. How to make it work. No calls, no SMS. Regards, Mangala.

Troubleshooting: Hey Mangala. It’s probably a network issue more than anything else. If you have a different SIM card, try it. It might just solve the problem. Otherwise, I would suggest you call your service provider and have them figure it out for you. If they can’t fix it, I try factory reset as it often fixed issues like this. But be warned though that you will lose all your data saved in the internal storage, so back them up first.

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and scroll to ‘User and Backup’ section.
  3. Tap Backup and reset.
  4. If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
  5. Tap Factory data reset.
  6. Touch Reset device.
  7. You may be asked to enter your PIN or Password.
  8. Tap Continue and then Delete all.

Note 4 Private Mode Failed Error

Problem: Bought my Note 4 just under two weeks ago. From the start I could not get the private mode to work. When I go to the settings → private mode. The on/off switch will not stay on. I will select on. Then pop up ask for me to swipe my finger print. Once I swipe I get an error message that “private mode failed”. Then the on/off switch goes back to greyed out off.

Troubleshooting: If there were stock apps connected to the Private Mode that were uninstalled or disabled, the error message pops up. However, stock apps can only be disabled or uninstalled if the phone is rooted. If this happened to you shortly after you rooted or uninstalled any apps, then I’m sure you already know what to do. If you flashed a custom ROM then you must have tripped the Knox counter, which also leads to this error message.

As you can see, both of the cases I mentioned here are connected to rooting. However, if you haven’t done any of these, then it must be a glitch or a bug in the firmware, although, it may not be solved by any troubleshooting procedures but master reset.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Note 4 Gets Too Hot

Problem: Dear Mr Droid guy, I had my Note 4 for a month and low and behold my phone get too hot to the touch. I found out that my battery is the cause of it so I got it replaced. About a month later after I replaced my battery my device is getting hot just like the first time. I guess what I’m saying is why is my device is running hot from time to time even with the replacement battery. I have not dropped my phone, I have no case, nor it is not subjected to any forms of liquid not even the rain. Do I need to replace my device or what? — Winthrop

Troubleshooting: There are several factors that contribute to overheating and in your case, we really cannot determine if it’s just the battery that’s causing it or there are others. The fact that the phone gets too hot “from time to time” is evident that there could be other factors aside from the battery if it is, indeed, one of the factors. One of the most common causes of overheating is an app that’s forcing the processor into hyper-drive and the screen constantly turned on–a heavy game.

I’m not sure how frequent the phone becomes hot or if it gets overheated while using an app but it it’s frequent, then you can closely observe the phone. Boot it in safe mode first to temporarily disable third-party apps.

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Once in safe mode, observe the phone if it still gets too hot. If not, then find the third-party app that’s causing it, otherwise, it’s time you brought the phone to a technician and have it checked but before doing so, reset it first to see if it makes a difference.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Note 4 Apps Keep Crashing

Problem: Hi, currently I own a Samsung Galaxy Note 4 which I just bought a couple of month ago. The problems are, it keeps restarting by itself. Not constantly, but every 5 minutes or so. It also gave me a “Unfortunately, your app has stopped.” notification quite often. Not only in some specific application, but practically every app that I used, gave me the notification several minutes after I opened it. So I need to quit the application and re-open it. It bothers me every time I start writing some texts and e-mails, I need to re-writing it again because of it.

I’ve already done the master or factory reset, clearing cache, and sent it to the service centre. But it still doing the same. Is there any other way I could fix it? I’m really hoping that you can help me guys. Thank you! Regards, Ana.

Troubleshooting: You know, Ana, there are no other bloggers out there more serious than we are in helping our readers. But we can’t do it properly if there aren’t enough information for us to theorize or even speculate what the problem really is.

In your case, you mentioned that the main problem is that applications crash. We want to know what those applications are because apps are divided into two general categories: pre-installed and third-party. Pre-installed apps are those that came with the phone while third-party apps are the ones you downloaded from the Play Store and installed in your phone.

If third-party apps are crashing, then we can say the problem isn’t with the firmware or the phone. Otherwise, the problem could be more serious than we think it is. Since you didn’t include a single name of an app that crashes, it made the problem even more complicated for us. It could also be very helpful if you included the time the problem started even if it’s just an estimate. I am sure, the problem happened just recently because if you encountered it since day 1, you must returned it or have it replaced, right?

After you did the factory / master reset, have you tried opening a stock app prior installing third-party apps? If so, were you getting the same error? If the problem occurred only after you installed some apps, then the problem could with the apps you installed.

You also said you already sent the phone to a service center. So, what did the techs tell you about the problem? I’m sure they must have said something; they couldn’t just give you back the phone and say nothing.

Did this problem happen after an update or a failed update? If so, then flashing the firmware will solve the problem.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.