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Samsung Galaxy S4 Problems, Issues, Errors, Glitches and Solutions [Part 53]

Welcome to the 53rd part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. In this latest installment we will tackle some of the latest emails sent to us by our readers regarding this particular model. Some of the issues sent to us are unique in nature that several troubleshooting steps must be performed to resolve the problem. Other issues are similar to what we have covered previously.

samsung galaxy s4

If you own a Galaxy S4 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to help you with your concern. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment of the issue can be made and the correct solution can be given.

For those who would like to check our previous troubleshooting guide for the S4 you can click on this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Unable To Send Photos

Problem: I have been able to send and receive photos through messaging app until this weekend. I must have hit a wrong setting….please help!

Solution: There are two requirements that need to be met for your phone to be able to send a photo using the messaging app.

First, your phone should have access to mobile data. You can easily check this by trying to open a website while connected online using your mobile network (not Wi-Fi).

The second condition is that your APN settings must be the correct one that your network is using. You can verify the correct APN settings that your carrier is using from its website and compare it to what your phone is using.

  • Tap Settings

  • Tap Connections tab

  • Tap More Networks

  • Tap mobile Networks

  • Tap Access Point Names

If your phone meets both requirements then you should try to reboot your phone. This allows your phone to refresh and re-establish its connection with the network server and should help resolve this picture message sending issue.

S4 Can’t Connect To 4G After Update

Problem: Hey, after I upgraded my s4 it wont let me get to my 4g i am not sure why its doing that. Can you please help me ?

Solution: Have you checked if the 4G feature on your phone is enabled?

  • Tap your Menu Key

  • Go to Settings

  • Tap More Networks

  • Go to Network Mode

  • Select the Network that you want. For 4G/LTE, choose the LTE/CDMA option.

  • Tap OK and the device will apply the new settings and restart.

Once you have made sure that the 4G/LTE feature of your phone is active your next step is to determine if your account has an active data subscription. You can easily verify this by calling the customer service hotline of your carrier.

If your phone meets both of the above conditions then the next step you should do is to check the APN setting of your phone. Each carrier has its own unique APN setting that allows its subscribers to connect to the network. If your phone has a different APN setting then this might be the reason why you can’t connect to the 4G/LTE network. You can get the correct settings your network is using from its website and compare it to what is set in your phone.

  • Press the settings icon.

  • Press the Connections tab.

  • Press More networks.

  • Press Mobile networks.

  • Press Access Point Names.

If the APN settings in your phone is different then change it to the correct one your network is using.

S4 Email Issues

Problem: Hi, I need help with my Galaxy S4. This problem has happened twice since the KitKat upgrade. Verizon is my service provider. The Verizon account itself is working fine. I have my email account on my smart phone set to push messages on demand. That’s not the problem. After the KitKat upgrade, the phone stopped receiving or sending emails altogether. A tech person at a Verizon store deleted my email account, turned off the phone, removed the battery, reinstalled [same] battery, powered up the phone, re-created the same email account. All fixed. Beginning two weeks ago, my phone no longer send emails. I can receive emails. I tried the same procedure as before, and now the phone will send emails but will not send emails with any attachments or forwarded messages. The tech person at the Verizon store can’t figure it out. Any suggestions? Thanks.

Solution: From the way you described the issue it appears that the software update isn’t the problem right now as this was already resolved by deleting and recreating the account. The first thing that comes to my mind is that a certain third party app that you installed might be interfering with the way your email works.

To check if a third party app is causing this issue you should start your phone in Safe Mode. In this mode only the default apps are loaded while any third party app that you installed from the Google Play Store are disabled.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.

  • Tap and hold Power off until the Restart in Safe Mode prompt appears then release.

  • Tap Turn On Safe Mode.

  • The restart process may take up to 45 seconds to complete.

  • Upon restart, Safe mode appears in the lower-left of the unlock/home screen.

Now that your phone is in Safe Mode try to send emails with attachments and try to send forwarded messages. If you can send them then the problem is most probably caused by a third party app. You should find out what that app is and uninstall it.

One other troubleshooting step that you can perform if the issue still occurs in Safe mode is to wipe the cache partition of your phone. This procedure does not delete your personal data.

  • Turn off the device.

  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key

  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.

  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

  • Press the Volume Down key to highlight ‘wipe cache partition.’

  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

S4 Lost Phone Tracking

Problem: Good morning, I lost my S4 its been 8 days now and i need help to try trace the phone and location the person uses my whats app but doesn’t seem to reply to any of my messages is there any way possible that I can trace the phone using the whats app info.

Solution: There is no easy way right now to trace you phone just by using the WhatsApp info. There are however several other ways that you can use to track down your phone.

Have you tried using Android Device Manager to track down your phone? This is a tool provided by Google to easily track down an Android device. There are however certain requirements that need to be met. Your phone must be connected to your Google account, your phone must have an active Internet connection, you have previously allowed ADM to locate your device, and finally you have allowed ADM to lock your device and erase it. If all requirements are met then you can go to the log in to the Android Device Manager website and locate your phone.

Another method of tracking your phone is by using the My Mobile service of Samsung. Take note that you should have previously setup your Samsung account for this to work.

  • Go to the Find My Mobile page at the official website of Samsung using any Internet-enabled device.

  • Sign in using the Samsung account of your missing Galaxy S4.

  • If you have more than one device registered using your Samsung account, choose the one that has gone missing.

  • Open the Locate My Mobile tab. This will show you the location of your missing Smartphone unit.

  • If your device is nearby, you can force it to ring by selecting the Ring My Mobile tab.

  • If your device is not within your vicinity, you can lock its screen using the configurations under the Lock My Mobile section.

  • If you are positive that your device has been stolen and retrieval is already impossible, or there are important data that you have to protect from prying eyes, you can delete all the contents of your missing phone using the Wipe My Mobile option.

S4 How To Attach Photos In Email

Problem: I saw you web site and enjoyed reading about all the Galaxy problem you’ve been able to solve. My question is probably simple. Ok, I’m a long time iPhone user and recently had to change to the Android system and received a new Galaxy 4S. I have never messed with either of these, the system or the phones. But, I am used to taking a lot of pictures daily on the iPhones and emailing them to my PC. I’ve tried this on the Galaxy 3 different ways and every time I get the emails, but they are blank. NO pics. I won’t get into how aggravated I have been with this. It has really disrupted my schedule amongst other things. Can you help? I would soo appreciate it.

Solution: Listed below is just one of the methods you can use to attach photos in your email.

  • Touch Apps.

  • Touch Email.

  • Touch the Compose icon.

  • Touch the People icon to select recipients from your contacts list.

  • Or, enter the recipients’ email addresses.

  • Touch the required contact(s).

  • Touch Done.

  • Touch Subject.

  • Enter a subject.

  • Touch Next.

  • Enter your message.

  • Touch the Paperclip icon.

  • Select an attachment type (e.g., Images).

  • Touch the required album.

  • Touch a photo to attach it.

  • Touch Done.

  • Touch the required image size (e.g., Large (70%)).

  • Touch the required option (e.g., Just once).

  • Touch the Send icon.

S4 Retrieving Files When Phone Does Not Power On

Problem: Hi i need some help.. my s4 is dead.. I’m just charging it then it cannot open anymore.. the technician told me maybe its the boot i don’t understand but he said it cost much.. I’m not expecting that my phone will be okay but i wanted to retrieve my files, photos and contact that is not in my sdcard.. its in internal memory.. its so sad.. can u help me if i can still get those files even the s4 is completely cannot open? Please i need help…thanks in advance

Solution: What you can do right now is to use the latest version of Kies try to back up your data. Connect your phone using a USB cord to a computer running on Kies. If your phone is detected then you can proceed with the back up process.

If your phone can’t be detected then you should first work on making your phone turn on. Try replacing its battery with a new one. You should also try taking out the SIM card and the microSD card before turning on your phone.

Sometimes clearing the phone’s RAM resolves this type of issue.

  • Turn the phone off.

  • Take out the battery.

  • Take out the microSD (if you have one installed)

  • Press and hold the power button for at least 3 minutes.

  • Reinsert the battery (leave the microSD out)

  • Turn on your phone.

If your phone turns on then proceed with the back up using Kies.

S4 SD Card Error

Problem: My phone will be working fine and then an error message appears saying that the phone cannot detect my sd card and I need to restart. Once restated phone works fine again its beginning to occur with greater frequency . I have taken the 8g sd card out and installed it into a second phone with no issues from either phone yet.

Solution: The issue may be with the microSD tray holder of your phone. Try to check for any dirt and debris that may be present and clean it off using a toothpick. Another cause of this problem may be mounting issues. The microSD may not be properly mounted on its holder. Just take it out and re-insert it making sure that it is secured in its place.

S4 Wi-Fi Does Not Turn On Since Update

Problem: Hi there, Since the last upgrade in software I cannot get my WIFI to turn on. I got into advanced settings and set auto find and also set the times for 7:00 am to 9:00 pm but still no response when I tap the WIFI button either in the pull down screen or in settings. Hope you can help me. Cheers

Solution: If you experience certain issues on your phone right after a software update then its best to perform a factory reset. These issues are commonly caused by the data of the previous software version that have not been completely removed. This old data causes a conflict with the new software version resulting in several issues. The only way to completely get rid of this old data is to do a factory reset. Just make sure that you make a back up of your personal data before proceeding.

  • Turn off the device.

  • Press and hold the following three buttons at the same time: Volume Up key, Home key,Power key.

  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.

  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’

  • Press Power button to select.

  • Press the Volume down key until ‘delete all user data’ is highlighted.

  • Press Power button to select and start the master reset.

  • When the master reset is complete, ‘Reboot system now’ is highlighted.

  • Press the Power key to restart the device.

S4 Can’t Get 3G Signal

Problem: Hi, My Samsung galaxy S4 GT-19505 dosnt change to 3g ( wcdma ) when I choose Wcdma only in Network mode it gets disconnected however, I tried many mobile networks simcards with 3g Internet but it still shows (E) not (H) on the top of the screen, it connects in both (wcdma/gsm) & gsm with giving (E) signal on the top of the screen, in summary, it never shows (H) signal on the top of the screen and has very slow Internet speed. A proper solution would be highly appreciated. Thank you in advance.

Solution: The first thing you need to do is to check if this issue occurs in just one area or in everywhere you go. If it occurs in only one area then this might be a network coverage issue. If it occurs in any area you go then you should update your phone’s network connection by rebooting it.

Next, you should test your SIM in another phone. If the other phone is getting the (H) signal then the problem is most likely with your phone and not the network.

To test if it is the software that is causing this you should first check if there are any new software updates available for your phone and install them accordingly. These updates come with improvements and bug fixes that may help resolve this issue. Once you have made sure that your phone is running on the latest software you should do a factory reset. Make sure to back up your data before proceeding.

  • Turn off the device.

  • Press and hold the following three buttons at the same time: Volume Up key, Home key,Power key.

  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.

  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’

  • Press Power button to select.

  • Press the Volume down key until ‘delete all user data’ is highlighted.

  • Press Power button to select and start the master reset.

  • When the master reset is complete, ‘Reboot system now’ is highlighted.

  • Press the Power key to restart the device.

If after performing the factory reset the issue still remains then this problem may already be caused by a faulty hardware component. In this case you should bring your phone to an authorized service center for checking and repair.

S4 Does Not Turn On

Problem: My Galaxy S4 will not turn on all the way, when I hold down the power button the “samsung galaxy s4” pops up and it vibrates as if it were going to turn on but then goes black. so i plugged it in because maybe its dead and it has the charging symbol and the red blinking dot in the upper left corner but it still wont turn on. Any help?? Thank you for your time.

Solution: The first thing you need to verify in this case is the condition of your battery. In some cases faulty battery will not allow your phone to boot up. You should first try a new battery in your phone and see if the issue gets resolved.

If your phone still does not turn on even with the new battery installed then connect the wall charger and charge it for at least 30 minutes. After 30 minutes try turning it on again.

If your phone still does not turn on then the next step is to clear your phone RAM.

  • Turn the phone off.

  • Take out the battery.

  • Take out the microSD (if you have one installed)

  • Press and hold the power button for at least 3 minutes.

  • Reinsert the battery (leave the microSD out)

  • Turn on your phone.

If clearing the RAM does not help then the next step you should take is to wipe your phone cache partition. This does not delete your data.

  • Turn off the device.

  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key

  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.

  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

  • Press the Volume Down key to highlight ‘wipe cache partition.’

  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If your phone does not enter the Recovery Mode then it is likely that the software is corrupted. You might want to consider reflashing your phone with a stock or custom ROM. Instructions on how to do this are listed in several of the popular Android forums online.

S4 Screen Flickering Issue

Problem: Hello, I have bought Samsung galaxy s4 i9500 two weeks ago. I have noticed while multitasking when I’m shutting one window..the screen flickers… like how you see on tv. Something waves like. It doesn’t happen when im using singular windows. Its like how when you try to fix a cable,flickers come on screen wave like. But its not so prominent but its still there. I want to know if something wrong in the physical properties of the device or is it just the kitkat 4.4.4. Should i try resetting and cleaning the phone? Also which is the best app cache cleaner in the Google market that can save my phone from overloading. Thank you

Solution: You should definitely try to reset your phone to verify if this issue is software related. Make sure to back up your data before performing the reset.

In most cases the screen flickering is caused by lots of apps running simultaneously. You should also consider uninstalling apps that you don’t really use a lot.

As for your app cache cleaner question you could just simply go to the individual apps and clear its cache manually. This is so far the best way to clear the app cache without using your phone resources.

S4 Not Receiving Text Messages

Problem: I’ve had my Samsung S4 for over 6 months now, all of a sudden yesterday I am not receiving texts from other Samsung users. They are getting my texts and I am receiving texts from other phones (iPhone, blackberry). I have 3 friends with Samsung who had texted me numerous times throughout the day yesterday and I’ve yet to receive any of them? ! Any ideas? I’m trying to avoid doing the reset. Thanks!

Solution: You should try rebooting your phone then check if your phone has been set to block receiving messages from certain numbers.

Try sending yourself a message. If you can receive the message then your phone and your network is working fine. The issue may either be with by your friend’s phone or network.

S4 Black Screen With Time Flashes Low Network Connection

Problem: Hi, I have a “time-flash” issue. I have never used an S-View cover, but i get a flash/glimpse of the black screen with the time whenever my phone has an Edge connection. While typing, the black time screen will flash at random times when typing. It always happens when my phone gets to a lower data connectivity type, as mentioned above, it happens when the phone has Edge connection and not 3G or HSDPA connection.

No settings changes have fixed this. Funny thing is, I had this issue with the samsung galaxy S1 (T-mobile in America), and have the same issue with my S4 (MTN in South Africa). My brother that also has an S4 don’t seem to have this issue at all, but he’s with a different service.

So from experience, on all galaxy models I had/have (and in different countries), the same problem occurs when I’m on Edge connection. I wish I could find a proper fix for this or that Samsung could have done these tests.

Another suspicion; if it’s because of bad reception (down to Edge) why is it only on certain service providers? Does these in any way effect a refresh/resetting in function or code transmission? Maybe that doesn’t make sense, but maybe it does make more sense than seeing the time refresh 10 times while typing a short message.

One more thing, I installed most of the same apps on my S4 than I had on my S1, maybe it stores data in some system files or have an overwrite function from some apps that configures something and messes it up from there.

Really hope you guys can help. Seems like the forums are great but theres no fixes for poor me, lol

Solution: Several other S4 owners have also been experiencing this problem. To resolve this issue make sure first that your phone is running on the latest software update. These updates come with improvement and bug fixes that may help resolve the issue.

If your phone has any case installed try to remove it first. There are instances where a phone case may cause this type of issue.

On your phone settings you should try unchecking auto-time updates and deselect the network time adjust.

To verify if this issue is not caused by certain third party apps installed in your phone you should boot your phone in Safe Mode.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.

  • Tap and hold Power off until the Restart in Safe Mode prompt appears then release.

  • Tap Turn On Safe Mode.

  • The restart process may take up to 45 seconds to complete.

  • Upon restart, Safe mode appears in the lower-left of the unlock/home screen.

If the issue does not appear in this mode then it is most likely caused by an app installed in your phone. Find out what that app is and uninstall it.

S4 Can’t Recover From Sleep Mode

Problem: My recently purchased S4 from Verizon has repeatedly had issues where it goes into sleep mode and you can’t wake it. Sometimes it’s resolved by pressing the Home, On and Volume buttons all at once, but sometimes you have to pull the battery to reboot it. It is NOT battery related as it happened twice today, once immediately after an overnight charge, and then again later in the day with more than 80% of battery remaining. The second occurrence today happened after an update to the Samsung software.

Solution: This issue might be caused by a glitch in the software which can be resolved by doing a factory reset. Back up your data before performing the reset. If the issue persists then this could already be caused by a hardware problem.

S4 Multiple Issues

Problem: Hello, I came across your blog online and was hoping you could help me with what’s going on with my phone. The volume has randomly turned down on me while I had headphones on for months. I thought it was the case it was wearing and didn’t think much of it but then the other night it did it again with the case off. The other thing I had noticed was within the last month my phone kept saying Intelligence Services was not working every time I booted up.

Then the audio cut out altogether. After that the call function doesn’t work, the number disappears after hitting send, then it does call in the background after the phone freezes for a minute but I can’t hear anything nor can the called person. The camera has a black screen when I pull it up. It freezes when I open up the music player or a podcast app I regularly use. And the ringer doesn’t have sound, vibrate but no sound. It freezes for a minute when I change the ringer. I’m also getting messages like com.android.phone is not responding when stuff malfunctions.

I did change SD cards around this time and put one in with a bunch of music, but since this happened I unmounted it and took it out. I’ve also power cycled it, deleted caches in app manager ->ALL, did a factory reset, and it’s the same situation. I have not tried putting that original SD card back in which I will do when I get home, but I didn’t have any system files on there and the factory reset should have taken care of that. I’m out of solutions!

Solution: The factory reset which you performed on your phone should have eliminated the software errors that you are getting. Since the issue has remained then you might want to do an emergency firmware update. To do this you will need the latest version of Kies installed in you computer. Make sure to back up your data first before performing this procedure.

First check for Kies compatibility

  • Go to Tools and choose Firmware Upgrade and Initialization.

  • Enter the name of your phone.

  • Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.

  • Select OK.

  • Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.

  • Click OK if you agree with it.

Next, restore your phone firmware

  • After the previous item, Kies will download and initialize the firmware update. Wait until it finishes.

  • Just hit Continue with every warning message until you reach the emergency recovery process.

  • Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.

  • Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.

  • Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.

  • After you see a confirmation message saying that everything is complete, hit the OK button to finish.

S4 Can’t Update After Root

Problem: Hi there, I am having a major issue with my s4, I rooted my phone and everything was working perfect until 2 weeks ago I check for updates as I know the service provider released a new update, but it says cannot update as the phone is modified. Now after that my phone keeps showing “sim card removed please restart your phone” message so often that it pisses me off. Can you give me a suggestions on how can I updated my phone without loosing root access and how to fix the sim issue ? I will greatly appreciate your help. Thanks

Solution: One of the drawbacks when you root your phone is that you will not be receiving the regular software updates from your network. Your best option to get the latest update for your phone is to download the latest firmware and manually flash it. The procedure in doing this is available on several of the popular Android forums online.

Regarding the SIM card issue of your phone try to remove your from your phone. Inspect the SIM as well as the SIM holder for any signs of dirt or debris and clean using a toothpick if you spot any. When you reinsert the SIM make sure that it is secured properly in place. Check if your SIM card moves easily by moving it with your finger while it is in the SIM holder. If there is a considerable amount of play then the SIM holder may be faulty and may need to be replaced.

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