Welcome to the 52nd part of our Samsung Galaxy S3 Problems troubleshooter series. There are more than ten problems that I addressed in this post. Take time to read each problem and their solutions to know if they’re applicable to your issues.
As usual, we are open to your emails, questions, problems, etc. But if you have issues with your phone, try to browser our Galaxy S3 Troubleshooting page first as we’ve already addressed more than 500 problems or questions. I’m sure you will find issues related to yours. If you can’t find a solution to your problem, however, drop us an email at firstname.lastname@example.org and don’t forget to provide as much details as possible so we can accurately assess your problems. You may also post on our Facebook wall and Google+ page as we use those media to help our readers.
The following are the problems addressed in this post. Click on a link to jump to a specific problem:
- Galaxy S3 Screen Cracked
- Can’t Stream Facebook Videos While Using Mobile Data
- Galaxy S3 Won’t Notify Of Incoming Calls While In Call
- Galaxy S3 Boot Loop Question
- Galaxy S3 Can’t Completely Boot Up After Factory Reset
- Galaxy S3 Won’t Turn On But Vibrates Once
- Galaxy S3 Software Update Is Interrupted
- Galaxy S3 Stuck On Samsung Logo After Update
- Galaxy S3 Has Red X Mark On Battery Icon
- Galaxy S3 Freezes And Hangs
- Galaxy S3 Won’t Boot Up Completely Unless Plugged In
- Galaxy S3 Stuck On Recovery Mode
- Facebook Crashes On Galaxy S3
- Galaxy S3 Won’t Charge, Battery Swollen
Problem: Hi, I have a screen with very little damage. It has one crack that by no means looks like it would totally destroy the lcd because the lcd is completely dead black. How do I make sure that the lcd is really gone or that may be some other logic on the frame of the phone has a defect? There are a few chips on the other side of the lcd screen and even two tiny connectors.
I could I guess remove the broken glass to be able to inspect the delicate lcd screen? Thanks in advance and I like your topic and clear explanation. — André
Troubleshooting: If the screen was fine prior to the incident that cracked the screen, then I am almost certain that the display panel has also been damaged. But if you want to proceed with your physical inspection, then the following are information you may want to know:
The glass that has a crack is the digitizer. It makes touchscreen possible and while it appears like a normal glass, it’s not. It has it’s own circuit that’s why it has connectors. Removing it will only give you access to the front panel of the display. Also, it is securely fused to the display panel.
The display panel is fused to the Galaxy S3’s frame. You need to detach it and disconnect its flex cable so you can inspect its back panel. If it wasn’t damaged, then it should display the usual picture even without the digitizer. However, if it was damaged, then it will remain black no matter what.
You can replace the digitizer if it was the only one that was damaged. However, if both the display panel and the digitizer were damaged, then you have to no choice but to replace both.
Problem: Hi, I had my bros contract S3 off him in Sept 14 and had it unlocked (he’s on voda I’m on 02) S3 working fine till roughly 3 weeks ago. On my f/book app the videos on newsfeed have stopped playing and just get the annoying loading symbol (the thing going ’round in a circle) and doesn’t load. However everything runs fine on WIFI. I went to the shop that unlocked it and he put his “3” sim in and it worked fine? I phoned my provider (02) and even went down local store and they gave me a new sim… still doesn’t work. I’m at my wits end with it and would appreciate any help you got to offer. Regards — Gareth
Troubleshooting: Gareth, this is more of an internet connection problem, specifically mobile data, than a Facebook issue. Your provider should be able to answer your questions better but since you contacted us about it, well, here’s what I think the problem is–it’s either an APN issue or your service was capped.
If it were an APN issue, you may have difficulty connecting to the internet because the phone cannot connect to your provider’s mobile data network. However, during my tenure as a wireless tech support, I encountered a lot of times that users can still connect to the network even if some data in their APN weren’t right. However, the connection would be intermittent to none at all.
The other thing is that your provider has a limit as to the amount of data you could use within a billing cycle. For example, if your account is capped to 5GB, you will still be able to connect to the internet once you’ve used up 5GB of data but your connection will be throttled down. When this happens, streaming will be impossible and browsing would be a pain.
I suggest you call your provider again and have the rep verify the APN settings in your phone. If everything is correct, inquire the company-imposed data cap and whether or not you’ve already used up such amount of data.
Problem: Hi when I am in the middle of a call on my Galaxy S3 and someone else tries to call me I am not getting any notification that someone is trying to call and it doesn’t show up in my logs can you help please or is this normal. My email is [withheld]. Many thanks. — Steve
Solution: Hello Steve. If your phone was set not to notify you or incoming calls while you’re in a call, then it’s normal. That said, there’s a setting for a feature that will notify you of any incoming calls and put them in a queue for you to have an option to pick them up or not–it’s called Call Waiting feature. Here’s how you turn it on:
- From the Home screen, tap the Apps icon.
- Launch the dialer or the Phone icon.
- Tap the Menu key.
- Touch the option Call Settings.
- Touch Additional Settings.
- To turn on Call Waiting feature, tick the checkbox next to it.
Now that the Call Waiting feature is enabled, you will be notified of all incoming calls even if you’re in a call.
Question: Hi, hope you are well. I would like to know what causes a Galaxy S3 to bootloop when not connected to power. Thank you in advance. — Lee
Answer: I know a couple of cases wherein this problem was caused by a busted USB charging port but in most cases, it was always the battery. As you said, the phone restarts when not connected to a charger. In other words, it restarts if there’s no stable power source.
The thing is, there’s a possibility that it’s more complicated than just a busted battery. However, you should begin your troubleshooting by trying out a different, working battery.
Problem: Hi i just factory reset my phone and now it won’t completely turn on, it would stay on the t-mobile loading page thing for hours. Help me. — Kristie-Lyn
Solution: Yeah, I hear of this problem all the time and the most common issue is that some corrupt caches weren’t deleted during the reset. To fix this, you just need to boot your phone in recovery mode and wipe the cache partition. Here’s how:
- Turn off the phone completely.
- Press and hold the Volume Up, Home, and Power
- When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
- Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
- Highlight ‘reboot system now’ and hit the Power key.
Problem: I have searched your website and Facebook page and I can’t find the same problem that I have and most solutions require turning the phone on, and that’s my problem. I can plug my phone up to charge from a AC outlet and no lights are on the phone, its like the charger is not working, but I can plug in a different phone and it charges. When I try turning the phone on I can feel it vibrate but no power. I have taken the battery out and hold the power button down for 1 minute then replace the battery and try turning it on, but all it does is vibrate once but no power, I did try holding the power button down after the first time it vibrates but it will vibrate again in a few seconds. What else can I try? Thanks for providing the troubleshooting guides, they are very helpful.
P.S I took a voltmeter to the battery and its reading 3.3 volts I appreciate any help you can give me. Thank you, Jimmy.
Suggestion: Hey Jimmy. When you turn the Galaxy S3 off, it will also vibrate and it’s the confirmation that the phone has completely shut down. But how can a phone shut down if it’s already off? When you press the power button, it will try to power up but for some reason it can’t, then it will shut down and vibrates.
Before going further, let’s take into consideration the facts you mentioned; the charger is working fine, at least with other phones, and the battery reads 3.3 volts, which is .5 volts off but I think it’s fine. For power-related problems, the charger, the battery and the USB charging port are often the primary suspects. But then you said that the phone “will vibrate again in a few seconds,” which is a symptom of a stuck Power button.
Let me ask you, does the phone vibrates on its own without you pressing the Power button? If yes, it’s either the button is just stuck or totally damaged. To address a stuck Power button, press and release the button several times. If that won’t work, then it’s damaged and you may need help from a tech to install a new switch.
However, if the phone doesn’t vibrate on its own, then there’s a big chance it’s a hardware issue. Have it checked as soon as possible.
Problem: Hello… I’m really hoping you can help me. Every time I try to do a software update, I get an error message that the “software update was interrupted”. I’ve been trying this for months and I still get the same message. My S3 (AT&T), is currently using the Android version 4.1.2 and I know there have been a few updates since then. Please help me. My phone is slow at times and annoying that the software won’t update. Thank you so much.
Solution: Well, it could be just a minor glitch caused by some corrupt firmware files that weren’t completely downloaded. To address this problem, clear the cache and data of the Download Manager.
- Tap Settings.
- Tap the More tab.
- Tap Application manager.
- Swipe left or right to display the All tab.
- Tap the Download Manager.
- Tap Clear cache.
- Tap Clear data and then tap OK.
After you’re cleared the cache and data of Download Manager, reboot your phone and try to download the update again. If that won’t work, then I suggest you download Samsung KIES from the company’s website and pull the update down to your phone. That works every time provided that there’s an available update.
Problem: I attempted to update my S3 SPH-L710 (Boost Mobile) last night and now it’s stuck on the Samsung screen. I have wiped cache partition, factory reset and still get same results. To make things more difficult, my USB port hasn’t worked in a couple months. I currently have 2 batteries that I charge separately and switch when necessary. I was hoping there was something I could download onto my pc, then transfer and update using mini sd card. PLEASE help! Thanks, Jeremy.
Solution: Hey, Jeremy. Yes, you can actually flash the firmware manually using the flashing tool known to many as Odin. However, you need to download the MD5 file for your device to your computer as well as Odin. Please note that this procedure will void your warranty and things may happen during the process that may lead to the bricking of your phone. Proceed at your own risk.
- Make sure you’ve downloaded and installed all necessary drivers for your phone. If you’re unsure about this, just install Samsung KIES.
- Unzip the firmware file you downloaded to a directory you can easily access.
- Run Odin from your computer.
- Boot the phone in Download Mode; press and hold the Volume Down, Home and Power buttons until you see the disclaimer. Press Volume Up to proceed.
- Connect your phone to your computer and wait for Odin to display “Added” which means it has successfully detected it.
- On Odin’s interface, click the PDA button and navigate to the directory you unzipped the firmware files. Look for a file with .tar extension.
- Click Start.
That’s it! If successful, your phone should already be running the version of Android you downloaded and installed.
Problem: I have a Samsung Galaxy S3 and my wife has the same. Recently both phones are not charging. They instead have the “Red X” in the charge box. If it was one phone I might be upset but both? Both phones are not under warranty.
Is Verizon doing this because we’re under the old contract of Unlimited Internet? Thanks, Tommy.
Solution: Hey, Tommy. I don’t think your “old contract” has something to do with it. The red X mark is actually an indication that the phone is “slow charging” and it happens when the charger you use has a low amp output. The phone’s original charger produces 2A of current but 1A chargers can still charge it but it will be slower.
In your case, verify if you’re using the original charger. If so, try booting the phone in safe mode to see if the X mark would still be there. If so, then the charger may have a problem, however, if it’s gone then the phone was draining the battery faster than the charger can charge. It could be that there are a lot of apps running in the background or many of its functions and features are turned on.
Another thing, if this problem doesn’t go away and started after you updated your phone, then it’s a firmware issue. Call Verizon to verify and ask for their solution.
Problem: Hello, I have this issue with my Galaxy S3. My phone hangs a lot. My android version is 4.3. It got updated from 4.2.2. My phone is completely customized as I enjoy customizing it. Whenever i open any app and use it for a while then my phone becomes slow and freezes for a while and i have to restart it at least once. I was advised to downgrade my android back to 4.2.2. Please guide what should I do. Thanks and regards. Humbly, Bharat.
Suggestion: Hey Bharat. I understand how you want the phone to act and function the way you like it. I, too, am fond of meddling with anything on my phone and there was even a time I tried installing different ROMs every couple of days. But my point is that you can never know what the culprit is when your phone is “completely customized.”
Well, in your case, the problem manifests the moment you open an app but the question is, why’s your phone doing that? The answer should boil down to the fact that your phone is “completely customized” and something may have been messed up. In order to confirm if it were your customizations that cause the problem, revert all the phone’s settings to default and flash the stock ROM if you’re using a custom one.
Android 4.3 runs well on majority of Galaxy S3 units so unless you’ve got a bad firmware, I don’t think the version has something to do with the problem you have now.
Problem: I have a Samsung Galaxy S3 and it will not power on fully unless it’s connected to charger. When it’s not plugged in and I try to power on it shuts off at Samsung Galaxy logo screen. Also the battery says 100%. Can you help? — Suge
Troubleshooting: If the phone can boot up completely when connected to a charger, then the firmware is safe. So, we’ll have to focus more on the hardware. Based on your description, there are only two possibilities that I can see here; either the problem is with the battery or the USB charging port is busted. That said, I think you already know what I have to say next. But in case everything is still a blur for you, try a new battery or borrow from someone who also owns an S3 with a working battery. If the phone boots up completely with a different battery, then you know what the problem is. However, if the problem remained, then it’s a hardware issue. Have the phone checked by a technician.
Problem: My phone has been running very slowly and freezing a lot. The battery also drains quickly even though I don’t use it during the day while I am at work. This morning it said that there was a Android System update. So I clicked it to start the update. The attached image shows what my screen looks like now. I have rebooted the phone several times as well as done a hard reset by taking the battery out of the back of the phone. My phone is inoperable right now and I NEED it. Please help ASAP! thank you! I don’t want to do a factory reset unless I absolutely HAVE to because I need certain text messages that are in my phone. — Lisa
Troubleshooting: Lisa, the screen you’re seeing now is the Android System Recovery screen, otherwise known as Recovery Mode. The first thing I want you to check is the Volume key; make sure Volume Up isn’t stuck. Once you’ve verified that, remove the battery while the phone is on. While the battery is out, press and hold the Power key for 1 minute to make sure all stored electricity is drained. Replace the battery and turn the phone on. If it would still boot up in recovery mode, try wiping the cache partition and reboot the phone. And if that fails, too, there’s no other option but to proceed with master reset.
Problem: Hi I’m using S3 for nearly 2 years now, some small problem now and then but didn’t bother me, But i have been having problem “when using Facebook, it crash like mad” for months now” Tried re-start, shut down – it works again but just couple minutes problem back again. I’m hoping some one can help me. Thanks. — Neon
Solution: Hi Neon. The screenshots you attached showed you are using the browser to access Facebook. The first picture suggests you have an internet connection issue while the other shows there’s an issue accessing Facebook through secured connection (https). First thing to do is make sure you have an active internet connection. On one hand, if there’s a problem with Facebook’s servers, there’s nothing we can do about it. However, to minimize this kind of issue, use the official Facebook app. It’s a whole lot better than accessing its website via browser.
Problem: Hey there, my Samsung S3 phone can’t turn on. I found out my battery charging cord doesn’t charge well and can’t hold a charge and my battery has started to swollen, but I was still able to use. Suddenly, my phone was dead and couldn’t be charged for weeks. I don’t know what is the problem with it. It could be the charging cord cos I trying using tweezers to pick dust out of the cord. I might have broke something inside. Should I get a new battery or fix the cord or both? Thank you if you can do a response (quick and short would do). — Voon
Suggestion: Yes, get a new charger or USB cord and battery. Never continue to use the swollen battery as it has a tendency to spew liquid that may damage the phone, or worse, it may explode if overcharged.
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