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Verizon Galaxy S3 Problems, Errors, Glitches and Solutions [Part 7]

Galaxy S3

This post is intended for Galaxy S3 owners and Verizon subscribers. I addressed 10 problems here so feel free to skim through the page and find out if your concern was included. Please note that the troubleshooting procedures and solutions I suggested here can also be used with other variants of Galaxy S3. In case you can’t find your problem here, I suggest you visit our Galaxy S3 Troubleshooting page as we made an index of all problems we’ve addressed in the past.

For those who still have issues with their phones, email us at [email protected] but please provide as much details as possible so we can easily assess your problems. Don’t worry, you will not be charged a single dime for contacting us; it’s a free service we offer here. We also have our Facebook and Google+ pages that we use to help our readers so feel free to post your concerns there, too.

The following are problems I cited in this post, click on a link to jump to it:

  1. How To Save Pictures / Videos To SD Card
  2. How To Move Installed Apps To microSD Card
  3. Verizon Galaxy S3 Re-downloads Documents
  4. How To Keep Screen On During Calls
  5. Verizon Galaxy S3 Freezes When Pasting Text
  6. Verizon Galaxy S3 Can’t Boot Up Completely
  7. Verizon Galaxy S3 Can’t Download Firmware Update
  8. Verizon Galaxy S3 Takes So Long To Download Emails
  9. Verizon Galaxy S3 Returns An Error When Downloading Apps
  10. Verizon Galaxy S3 Facebook Has Stopped Error

How To Save Pictures / Videos To SD Card

Problem: Hi Harold. I have a 5-month old Samsung Galaxy S3 which uses Verizon’s service. I just bought a 32GB microSD card because my 8GB card has been damaged and I couldn’t recover my data anymore. I noticed that my phone’s memory is already running low so I want the phone to automatically save pictures and videos to the new card. How can I do that? Is it even possible? I take a lot of pictures and record videos wherever I go so it will really help me if you can teach me how. Sorry, I am not a tech person and I am already 60 years old. — Jamie

Related Problem: My son just gave me a Galaxy S3 phone. I love it especially the quality of its photos. I am a retired teacher and I am in charge with my two grand daughters who are both toddlers. More often, I take pictures and videos of them daily when they’re playing on the lawn. Recently, the phone said it ran out of storage space so my son transferred all photos and videos the SD card that is mounted on the phone. But my question is, is there a way that I could make the camera to save pictures to the card immediately? — Melanie

Solution: Hi Jamie and Melanie. Yes, you can definitely make Galaxy S3 to save photos and videos directly to the microSD card. Please follow these steps and you’re good to go:

  1. Launch the Camera app.
  2. Tap the Menu key and choose Settings.
  3. Tap Storage, and then Memory card.
  4. That’s it, every time you snap a photo, it will automatically be saved into your SD card.

How To Move Installed Apps To microSD Card

Problem: Hi droid guys, my name is Catherine and my daughter gave me a Galaxy S3 phone for my birthday last year. I don’t know so much about the new phones so for almost a year now, my phone has only been used to make or receive calls, text messages, little internet, and Twitter, although, I know how to download and install apps from Google Play Store. Last week, I got a message saying there isn’t enough storage left for me to install new apps. I called Verizon tech support and the rep told me to move apps to external storage. Our conversation was cut off after he said that and when I dialed the toll free number again, I had to wait for several minutes so I didn’t continue with the call. Instead, I studied my phone so I would know how to move apps to the external storage. But it’s 5 days past now and I haven’t moved an app. Can you help me, please.

Solution: Hi Catherine. The Verizon rep was right about moving installed apps to the external storage. If the call wasn’t disconnected, he may have helped you with this issue. But don’t worry, moving apps to the microSD card is easier than you think. Just follow the following steps for each app you want to move:

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap the app you want moved.
  8. Tap Move to SD card button.

Verizon Galaxy S3 Re-downloads Documents

Problem: Hello guys! First of all, thank you so much for providing this awesome service. No one on the internet is doing this so please continue this service. I got a problem with my Samsung Galaxy S3 because it’s trying to download pictures and documents I’ve already downloaded in the past. The funny this is that last week, the phone re-downloaded a picture that is already in the storage. Called Verizon twice and one of them suggested I factory reset the phone. I am hesitant to do so because he didn’t even perform any troubleshooting. I realize the master reset might be able to fix this problem but I’m asking you what to do except the reset. I have tons of important files on my phone and the security I’ve setup for this device is almost perfect so it would be very inconvenient for me to bring it back to its current state. Please, if there’s any other way to fix this problem, let me know as soon as possible. Thanks and more power! — Charles

Related Problem: Hi. My Galaxy S3 is acting really weird. Several times a day it notifies me that it has finished downloading a picture or a file but when I tap on the notification, it disappears and doesn’t bring me to a directory where the file was downloaded. So I reckon the download process wasn’t successful not to mention that the files the phone is trying to download have already been downloaded before. How can I stop the phone from re-downloading these files? — Miles

Solution: Hey Charles and Miles. Your problems are a result of a minor glitch. There’s nothing to worry about because it’s easy to fix them. Please follow the steps below:

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Download Manager (if you can’t find it, look for Downloads instead).
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.
  10. You may reboot your phone to refresh its memory.

How To Keep Screen On During Calls

Problem: I found your email address while browsing through the web finding solutions to my problems. Well, it’s not really a problem but I just don’t know how to keep the screen on while I’m on a call. This is my second phone from Verizon because the first one was defective. So, they sent me a new Galaxy S3. I often use headsets while taking calls and my first phone was able to keep its screen on while I’m conversing with other people. I want this new phone to do that. But how? — Naomi

Related Question: Hi guys. How can I make my phone’s screen on during calls? Everyday, I take calls from business partners and we have to spend at least 20 minutes on the line while discussing some important matters. My phone serves as my laptop so important documents are stored in it. When I’m on a call, I want to keep the screen on so that I can easily discuss with my partners while looking at documents. Can you help me? — Jorge

Solution: I agree with Naomi, it’s not really a problem. There is one setting that you need to enable so that the screen will remain on while on a call. Please follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Tap the Phone application.
  3. Tap the Menu key, and the select Call Settings.
  4. Tap or uncheck the ‘Auto screen off during calls.’
  5. Your phone’s screen will stay on during calls from now on.

Verizon Galaxy S3 Freezes When Pasting Text

Problem: Hello. I think I found a bug with my Galaxy S3. Whenever I copy text from anywhere and paste it on any app, my phone freezes and becomes unresponsive. When this happens, I will have to pull the battery out to turn it off and then turn it back on. I already called Verizon Wireless support but to my surprise the rep doesn’t know what causes this problem and how to fix it. At the end of our conversation, he suggested that I do the master reset. I am willing to do that but if there’s anything you can advice that could help fix this problem, please let me know because I hate resetting my phone because I already have a lot of apps installed and pictures saved in it. — Maricris

Related Problem: Hi Harold. How are you? I’ve been following your articles for a few weeks now and it seems you haven’t addressed my problem yet. This is the first time I emailed you and I hope you know how to fix this. Every time I access the clipboard on my Samsung Galaxy S3, the phone reboots. I’m not sure if it was the recent update that caused this but it was around that time when I accessed the clipboard and the phone automatically shut down and turn itself back on. I don’t what to do about this so I’m asking you that if you know a solution for this, please let me know. — Claire

Solution: This is a glitch caused by a service called “TestService”. What happens is that the service will corrupt the data in the clipboard, so by the time you paste the text, there would be a conflict. The phone will either freeze or reboot when this happens. If you need further explanation, visit my blog as I wrote a few more details about this problem. Don’t worry, it can be fixed without doing the master reset:

  1. Pull the Notification Bar down and tap the Settings icon.
  2. Touch More tab, and then the Application Manager.
  3. Swipe twice to the left to display the All tab.
  4. Scroll to and tap TestService.
  5. Now, tap the Force Stop button.
  6. Reboot your phone.

Verizon Galaxy S3 Can’t Boot Up Completely

Problem: Hi. I have a Galaxy S3 and I’m with Verizon Wireless for my service. There was an update that I downloaded recently and after the installation, the phone just refused to boot up completely. It’s stuck between Samsung and Verizon logos and I can do nothing when it happens except pull the battery out and try again but it will again be stuck on the same screen. A friend of said suggested that I wipe some partition in my phone but I don’t know how to do it. Verizon rep suggested a factory reset but I refused since I have my pictures saved in the phone’s memory. So, my question is, how can I wipe a partition that my friend is talking about? Help. — Josh P.

Related Problem: My Samsung Galaxy S3 can’t reach the Home screen when I turn it on. I don’t know what happened to it because when I woke up yesterday the screen was off. So, I charged it and turn it back on. The screen turns on, then the Samsung logo appears but it will stay on that screen for hours or even days until the battery is completely drained. My niece said it could be because of an update but I’m not really sure. Do you know how to fix this problem? — Malcolm

Solution: Android smartphones that can’t boot up completely after an update may be fixed by wiping the cache partition, or at least, that should be your first step in troubleshooting your phone. Josh’s problem is obviously caused by an update while Malcolm’s may be caused by other factors. So, for Josh, I suggest to immediately boot his Galaxy S3 in recovery mode and wipe the cache partition. Here’s how:

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  4. Highlight ‘reboot system now’ and hit the Power key.

In Malcolm’s case, if wiping the cache partition won’t fix the problem, then I suggest that he’ll do the full factory reset. The downside is that all data saved in his phone’s internal storage will be deleted and cannot be retrieved. So it would be worth a try to boot the phone in safe mode first because if it can, then he can backup all his data.

Verizon Galaxy S3 Can’t Download Firmware Update

Problem: Unable to download software updates for this phone. Will download about 30-45% and report download unsuccessful. My plan has two other identical phones which do not have a problem with downloads in similar surroundings. This phone will not download current updates via WiFi or through my PC. Help!

Related Problem: Since I signed up with a Verizon plan almost a couple of years ago, I never had problems downloading firmware updates. But now, the phone will download the update up to 70%, then it will stop and say that download was unsuccessful. I am not tech-savvy so I don’t know how to fix this. Thank you that you are offering this service. I hope you can help me fix this or download the update.

Troubleshooting: First and foremost, I want you to check the network your connecting to. Unstable internet connection will lead to “download unsuccessful” error. In your phone, try to forget the network it’s currently connected to, then reboot it. Once it’s up and running again, let it search for your network and connect to it.

Now, there is also a possibility that this problem was caused by a glitch due to past firmware downloads. So, I want you to clear the cache and data of the Download Manager. Follow these steps:

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Download Manager (if you can’t find it, look for Downloads instead).
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.

Verizon Galaxy S3 Takes So Long To Download Emails

Problem: Hi, I have a Samsung S3 phone using Verizon. I have the latest Samsung version. Why does my email suddenly take so long to download? I keep getting a revolving circle. It can take 20 minutes before I can read the email. Also, after I delete my emails (“All”) they all show up again and I have to re-delete them. Thanks. — John

Related Problem: I am a Galaxy S3 user and for the past 6 months I never had even a single issue with the phone. But since yesterday, when new emails come in, the phone takes so long to download them and the circle just goes on and on as if it won’t end. What might be the cause of this problem and how can I fix this? — Lyn

Troubleshooting: John and Lyn, I don’t know the setup of your phones so it’s really difficult to troubleshoot this. I don’t even know if you’re using the free email service or corporate one. But the thing is, there is a lot of factors that could result to slow email downloads. The first is an unstable internet connection. Then, if the email has large attachments, it would also take time to download it. Another possibility is the status of the servers. But the usual solution to this problem is to delete the email, clear the cache and data of the email app, and re-setup the email. This works most of the time so it’s worth a try.

Verizon Galaxy S3 Returns An Error When Downloading Apps

Problem: Hi droid guy. I hope you can help me with my problem, which occurs whenever I download apps from Google Play Store. Every time I download an app, Play Store will return an error with number 921. It says, “Unknown error code during application installation: 921” and I really don’t have a clue what this error is all about. Just yesterday I was able to download a few apps then today this error pops up. Do you how to fix this?

Related Problem: Hi guys. Have you heard of Play Store error code -24? This happens when I update or download apps from the Play Store. The exact error message is “Unknown error code during application installation: -24.” Not sure what could have triggered it but it’s the first time I tried downloading an app from Play Store in 2 months so I really don’t know when it started. If you know how to fix this, help me. — Sean

Solution: Yeah, errors like these happen all the time. Back in February, two of my phones got the error 403 when I tried downloading apps from Play Store. The error codes 921 and -24 are actually the same or can be fixed by the same procedure. So, if you’re getting this kind of error, I suggest you remove your account and reboot your phone. Once your S3 is up and running, launch Play Store again. The app may be forced close but don’t stop opening it until you will be prompted to enter your account credentials. After this, things will work smoothly.

Verizon Galaxy S3 Facebook Has Stopped Error

Problem: I just updated my phone to the latest Android version and it was smooth. All apps are working fine except Facebook. The app will open when I touch it form the drawer, but it will stop responding when I try to post a status or add a comment. Either the phone will freeze or an error that says “Unfortunately, Facebook has stopped” will pop up. It happens just today and I don’t want to further mess up my phone’s settings that’s why I emailed you. How can I solve this problem? — Myla

Solution: Hi Myla. The latest firmware may have corrupt some data required to run the Facebook app smoothly. Don’t worry, it’s a third-party app so we can do whatever we want with it without losing data or compromising your account. The first thing I want you to do is go to Settings > Application Manager > Facebook > clear both the cache and data.

After the procedure above, launch Facebook and enter your credentials to login. Try posting a status to find out if the app still crashes. If it does, then go back to the Application Manager and uninstall it. After that, launch Play Store and download a fresh Facebook app. I’m sure that will work.

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