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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 34]

Welcome to the 34th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. It has been nearly a week since the last part was published and ever since then we have been receiving numerous emails from our readers concerning this particular model. For those who don’t know yet, we try to provide solutions to the common issues our readers are facing with their mobile devices. In this latest installment we will tackle some of these issues that were send our way.

note 2

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email regarding the issue you are facing with it at [email protected]. We will be more than happy to help you out. This is a free service we are offering with no strings attached. We however ask that when you do send us an email, try to be as detailed as possible so that an accurate assessment of the issue can be made and the correct solution can be given to you.

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Note 2 Bluetooth, Sensor Not working After Update

Problem: Hello, I am using note 2 and recently update my note 2 jelly bean to KitKat. After the update my mobile Bluetooth and sensor is not working what I do please help me.

Solution: As a general rule, when issues arise after a major software update it is always a good idea to perform a factory reset. The most common cause of these issues is the old data from the previous software version that has not been completely removed from the phone. In order to completely remove this, a factory reset is needed. Before proceeding, make sure to back up your personal data as this will be delete in the process.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart

Note 2 Autodials After Sending Text

Problem: My Note 2 has started to dial the number I have just texted as soon as I attempt to put in its case? It vibrates in my hand before dialing. Any ideas how to stop it.

Solution: You should first check if the direct call feature of your phone is active. What this feature does is it calls your contacts whole log details are on the screen when the device is brought near your face. You mentioned that as soon as you send the text message and place your phone in its case it dials the number. Since this feature depends on the phone sensor, the sensor may think that the case is your face thus calling the number you texted. To turn this feature off, go to Settings -> Motion -> Direct call -> uncheck this box.

Note 2 Does Not Turn On After Updating

Problem: Hi! I updated my note2 then it said 100% then rebooted…after that the mobile won’t power on. I tried charging it the whole night but the phone won’t charge at all tried removing the battery and it didn’t work also when I press the power button it displays galaxy note2 n1700 then returns to blank black screen…please help.

Solution: It looks like something went wrong during the update process which resulted in this issue. This isn’t the first time that something like this happened as several other owners of other devices have also experienced this very same thing.

The first thing that you should do in cases like this is to reboot your phone and clear out its RAM.

  • Turn off phone
  • Take out the battery
  • Take out the MicroSD (if you have one installed)
  • Press and hold the power button for at least 3 minutes
  • Reinsert the battery (leave the MicroSD out)
  • Turn on the phone

If your phone turns on normally then you may now reinsert the MicroSD card.

If the above does not work then attempt to enter the Android recovery mode and wipe the cache partition of your phone. This does not delete your personal information.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem still persists then you should try using the latest Kies software installed in your computer to recover the firmware of your phone. Take note that you may lose any data stored in your phone during this process.

  • Connect your phone using a USB cable to a computer running on the latest Kies software
  • Click Tools > Emergency firmware recovery.
  • Select your device from the list. Your device will be in the list only if it requires a recovery.
  • Switch your device to recovery mode using the steps displayed in Kies.
  • Click Start upgrade.

If using Kies fails to resolve the issue then you may want to use a program called Odin to reflash the stock firmware of your phone. You will need a copy of the correct firmware your phone I using as well as a program called Odin installed in your computer. Instructions on how to go about reflashing your phone using this procedure are available at the popular Android forums.

Note 2 Running On Custom Firmware Does Not Boot

Problem: My phone doesn’t startup or doesn’t proceed further after appearing making Samsung sound and the word “SAMSUNG”. I have tried to hold up volume, power and home button together but it doesn’t seems to work. I have gone through some of your replies to the similar problems and I think it is because of custom firmware problem which is corrupted. So I would be thankful if you could help me how to proceed further as I am not able to connect the phone to PC.

Solution: Since your phone is running on custom firmware then it might be a good idea to reflash this firmware. Make sure you have downloaded the latest version of the firmware before proceeding and that it is stored in the root directory of the phone’s MicroSD card. Take note that this will delete your personal data in your phone so make sure to have a backup.

Using Android recovery

  • Hold the Volume Up, Home and Power buttons altogether until your phone boots into Recovery Mode.
  • Choose the “Wipe Data/Factory Reset“ option to delete all the data stored in your device.
  • Select “Install zip from SD card” and “Choose zip from SD card”.
  • Choose “Yes” if a confirmation message pops out.
  • When the installation process is done, click on the “Wipe cache partition” to remove temporary files and make sure that your Galaxy Note 2 boots successfully. Confirm your choice by selecting “Yes”.
  • After the cache has been cleaned, the last step involves selecting “Reboot system now”. You might notice that the initial booting process may take a while. Just wait for it to push through.

If you can’t access the Android recovery mode on your phone then try using a program called Odin installed in your computer to reflash your phone.

Note 2 Battery Drain Issue

Problem: Hi, I bought my galaxy note 2 about 15 months ago. Recently I have noticed that there has been a steep fall in my phone’s battery performance. The battery drains out very quickly and does not even last for 12 hours even when the phone is not in use. Also, while charging, the battery percentage increases at a very fast pace which is quite abnormal. For example if I connect the phone with the charger the battery would display an increase from 23% to 32% in just 30 seconds. Should I replace the battery with a new one or is there any other solution that would help me out with this battery issue? Thanks.

Solution: Judging by the way your battery percentage increases in just a span of a few seconds I’d say that it might already be faulty. The best option is to replace it with an original battery.

Before buying a new battery though it is always a good idea to cover all bases. In this case you should do a factory reset on your phone to eliminate any software related issues that may be causing your battery to act this way. Make sure to back up your data before proceeding.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart

Note 2 Turns Off On Its Own

Problem: Please I have a recurring issue with my device. It goes off by itself, doesn’t come on when I try, then does so after I leave it for a while. It’s becoming increasingly frequent. Any ideas?

Solution: Have you checked if the battery of your phone drains quickly? Try connecting your phone to a wall charger and see if the issue still occurs. If not then you may have to buy a new battery.

If the problem still persists then this may be a caused by a glitch in the software.

First you will need to check if an app is causing this issue by booting your phone in Safe Mode. In this mode only the default apps are loaded while apps that you downloaded from the Google Play Store are disabled.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.2. Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If your phone does not turn off on its own in this mode then the problem may be caused by an app you downloaded. Find out what that app is and update it or uninstall it.

One final troubleshooting step that you can do is to perform a factory reset. This brings your hone back to its original condition when it was new. You will have to back up your data before proceeding as this will be deleted in the process.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart

Note 2 Multiple Issues After KitKat Update

Problem: I have a Samsung Galaxy Note 2 for almost 18 months now. I updated to 4.4.2 about 2 months back. Four days ago, I had an OTA update for Android downloaded on my device, and I installed the update. Since this update, I have been having serious issues with my phone, most of which seem to revolve around the problem of “lack of storage”, even though there is ample storage available in the internal memory (4Gb out of 10Gb free) as well as the ext SD Card (15Gb out of 32Gb free).

The severity of the problem is that the errors are causing my apps to crash / malfunction. I am rebooting my phone almost 3-4 times a day.

The list of issues that have started cropping up are as follows: (Pls note, these are all errors that I NEVER experienced in the past 18 months, until this update 4 days ago)

  1. When I try to update an existing app, or download a new app, I get the classic “492” error. After reading about this, I have learnt to clear the cache for Google Play Store and Google Services Framework. Doing this invariable solves this “492” error issue. However, I find myself clearing this cache 3-4 times a day now, since this update. FYI, I do not have any apps installed on my Ext SD Card, all my apps are installed on the internal memory.
  2. I also read that this 492 error could be because of a corruption in the ext SD Card. To eliminate that problem, I have now unmounted and removed the ext SD Card from my device, and I am using my device with no ext SD Card. However, this “492” error (and the others listed below) are still popping up with the same frequency. Is it a mistake on my part to remove the ext SD card?
  3. Over a usage of 3-6 hours of my device (since every reboot), I am unable to copy anything to the clipboard. Most of the times, it doesn’t give me an error when I “Copy”, but when I try to “Paste”, I don’t get the latest “Copy”, but a previous “copy” text. Apparently, again I am guessing this is also some “memory full” issue, and here I don’t know WHICH cache to clear. Rebooting the device seems to overcome this error.
  4. I use SwiftKey as my keyboard replacement. Over usage of 3-6 hours since last reboot, I get a message from SwiftKey stating “Unable to save dynamic language model”. Again sounds like a memory full issue. It doesn’t severely affect my usage, even my typing is error free, but this error message stays in the notification bar on top all the time. A reboot seems to reset this problem, until it recurs again after a few hours of usage.
  5. Most often when I reboot my device, upon restart, I get the classic “Unfortunately, WhatsApp has failed” or “Unfortunately Dropbox has failed”. I click OK, but continue to open WhatsApp, and it does open, and seems to function normally. I am not sure if there is any malfunction in the background, but it seems to work fine.
  6. I sync certain files from my device onto my Dropbox account, using an app called DropSync. At times, the scheduled sync fails. When I try to do a manual sync, I have seen an error which says “No files exist in /storage/sdcard0/documents”, even though there are files in there which are being synced every day. I did not try clearing the cache of DropSync, but a reboot seems to solve the problem, and a subsequent sync goes through successfully. I tried to search online for anyone reporting similar issues, but haven’t found any. Could you please advise.

Solution: It appears that the OTA update has caused several issues to occur in your device. Try checking for any new updates which may be available and install them accordingly. These updates come with improvements and bug fixes that may help resolve the issue.

In case there are no new updates available the best thing to do right now is to perform a factory reset on your phone.  The issues you are experiencing right now is most probably caused by data from the previous update that has not been totally removed. This causes a conflict with the current software of your phone and manifests itself in these issues. By performing a factory reset you get rid of this old data permanently. Just make sure to back up your personal data first as this will be deleted in the process.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart

Note 2 Can’t Send Picture Messages

Problem: Hello. I have an “unlocked Samsung galaxy note 2 n7100”. It lets me text. But it does not let me text pictures, why? Do I have to go into setting somewhere for it to let me text?

Solution: The most likely reason why you can’t send or receive picture messages using your phone is that the wireless APN settings on your phone have not been configured properly. These settings come from your carrier so you should contact them and have them walk you through in setting up the APN of your phone. Once the correct settings are in place you will be able to send text pictures.

Note 2 Active Cover Not Working

Problem: Hi, It’s been almost 6 months that I am using note 2. I just bought a mobile cover for it, but while using the mobile cover it was said that if I open the cover the screen will turn active and when I close it, the screen will be locked but my note 2 is not responding to the said functions.

Solution: Unlike the Note 3 which has native support for this feature you will need to install a third party app from the Google Play Store to allow your cover to work. The app makes use of the proximity sensor of your phone and detects if the display is covered or not. If it is covered it turns off the display and if it isn’t covered it turns the display on.

Note 2 “No safe internet connection can be established” Error

Problem: Hi, I live in The Netherlands. I have my Samsung Note 2 for 8 months. Over the past 5 weeks I hardly have any internet. I only have 2 and a half gig internet each month on my phone, I don’t have Wi-Fi at home. But whether I’m home or somewhere I have access to free Wi-Fi, it keeps telling me: no safe internet connection can be established. I have called my provider about this problem, but they say the transmission masts are working fine. Is it my mobile? Could you please help me? Thank you.

Solution: Does this error occur when you are trying to connect to your mobile network or through a Wi-Fi network? Anyway, if your provider says that everything is working on their end then this may be a phone related issue.

The first thing you should do is to try to remove all the Wi-Fi networks remembered by your phone.

  • Press Menu
  • Click Settings
  • Tap on Wi-Fi pane.
  • Drag the Wi-Fi Slider to enable Wi-Fi.
  • Scroll down the Wi-Fi network list and tap to select that Wi-Fi network.
  • Hit the Forget network button.
  • Do this for all Wi-Fi networks

Scan for any Wi-Fi networks available in your area then try to connect.

If the problem still persists then you should try wiping the system cache of your phone. This doesn’t delete your personal data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If you still can’t connect to the Internet at this point then you should consider doing a factory reset of your phone. Make sure to back up your personal data before doing so as this will be deleted in the process.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart

Note 2 Music Keeps On Repeating

Problem: Morning, I’m wondering if you can assist me with a problem I have having playing music on my Samsung Galaxy Note 2. I am not longer able to listen to playlists or albums without manually moving onto the next song in the list. The player is stuck on repeat for each song. This error has only occurred in the last couple of weeks and removing the battery and restarting has not rectified the issue. Advice?

Solution: You might have activated the loop or repeat feature for that particular song. Try disabling the auto repeat function from the settings option of your music app.

If that does not work then you should clear the cache and data of your music app. You will have to setup your playlist again after performing this procedure.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Music application.
  • Tap Clear cache.
  • Tap Clear data
  • The application cache and data is now cleared.

Note 2 Wi-Fi Not Working After Installation Of Custom ROM

Problem: I have installed a custom rom dn3 after I had install that Wi-Fi has access but no service sign. How to solve it?

Solution: Try to check first if the custom ROM that you have is the right one for your particular model. Next, check and see if there is a newer version available. If there is then you should use the updated version. Also check on the changelog of the ROM and see what issues it has when used with your device.

Once you have verified all of the above then ty reflashing the custom ROM again. This should solve the Wi-Fi issue you are having. If the issue still persists then you may want to revert back to the stock firmware.

Note 2 Can’t Delete Broken Pictures From Gallery

Problem: Hi I just want to ask if you can help me on my photo gallery. I’ve encountered this broken picture problem on my phone. I can’t delete this from my photo gallery. I hope that you can help me on this matter. Thank you.

Solution: Are the broken photos stored in your MicroSD card? If they are then you can take out the card from your phone, insert the card into a computer, then delete the broken pictures using a computer.

Next, you should clear the cache of the Gallery app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Gallery application.
  • Tap Clear cache.
  • The application cache is now cleared.

Note 2 “App not available in your country” Issue

Problem: Hi, I purchased my Note 2 phone when I was living in Saudi Arabia. Recently I have moved back to the US and I’m facing some issues with installations of some apps. The message that I get is (This app is not available in your country). Please let me know how I can fix this issue?

Solution: This is a restriction placed by Google on certain apps. There are various reasons why this is being enforced. To get around his issue you could try logging into your phone using a different Google account (try using US as country of origin). You could also try to manually download the apk of the app you want to install however this poses a risk of malware getting into your phone.

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