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How To Fix / Troubleshoot Common Problems With The Samsung Galaxy Note 3 [Part 38]

Welcome to the 38th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 3. I has been nearly a week since the last installment to this series has been released and ever since then we have been receiving lots of emails from our readers regarding this particular model. For those who don’t know yet, we provide this service where we help our readers resolve any issues they are facing with their mobile devices. In this latest part we will tackle some of the latest emails that we have received.

note 3

If you own a Galaxy Note 2 or any other Android device for that matter feel free to email us at [email protected] for any concerns about your device. This is a free service we are offering with no strings attached. We do however ask that when you send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

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Note 3 Display Does Not Light Up

Problem: Hi, I have Galaxy Note 3, which I purchased from another person. It was going well except sometimes become hotter when I use some application or using internet long time. I resolved it by rebooting. But last night I plugged it for charging and after an hour I see my mobile looks dead. Screen was completely blank. I rebooted it by removing battery and then holding power key after placing battery. It on with song and blue light up but screen is completely black. I feel it working and call also comes, even touch is working because I can unlock my phone by drawing the pattern blindly. Only screen light is off. I rebooted it several times by removing battery. Would you please suggest me any possible solution for the problem. Thanks.

Solution: Since the phone is not a new device when you bought it, it’s difficult to determine if there are any problems on the spot. These problems usually appear after a few days of usage. In this particular case your display does not light up however you say that there is phone activity. This might be a hardware issue already which may concern the display, probably a loose connection or something.

Before ruling this as a hardware issue though you should first check if it is a software glitch that is causing the problem by entering the Android recovery mode and wipe the phone cache partition. Don’t worry as this procedure does not delete any of your personal data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the issue remains the same then you should bring your phone to an authorized service center for checking.

Note 3 “Camera Has Stopped Error”

Problem: Hi there! I have this issue with my default camera app and my default music app in my Galaxy Note 3. With my camera app, it says “Camera has stopped.” and then camera went black and my phone freezes. I tried using other camera app and same issue. It will only be fixed every time I restart my phone. But still it’s inconvenient. >.< With my music app, the music stops after the screen turns off. After the recent firmware update, the problem about my default music app now fixed but with the camera, still it has issue 🙁 Hope you can help. Many thanks!

Solution: To resolve this camera related issue you should first clear the cache and data of your camera app. Clearing the application cache removes temporary files and frees up memory while clearing the application data permanently deletes all your user information, settings, high scores, and credit card information – anything that you didn’t originally download with the application.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • From the General tab, scroll to and tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the Camera application.
  • Tap Clear cache
  • Tap Clear data.
  • Review the message and tap OK.
  • You’ve now cleared the application cache and data.

If the problem still persists then the next step that you should do is to verify if a certain third party app is the cause. To do so you need to start your phone in Safe Mode. In this mode only the default apps are loaded while apps you downloaded from the Google Play Store are disabled. This makes it easy to isolate any app related problems.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

Once the phone is in Safe Mode try opening your default camera app and take a photo. If the error message does not pop up then a third party app in your phone was causing the issue. You should find out what app this is and uninstall it.

The final troubleshooting step that you can do if all else fails is to do a factory reset. You will lose all your personal data in this process so be sure to create a backup.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Photo, USB Issues

Problem: Hi I’m fairly new to the galaxy world and loving it so far.  I have the note 3. Seems like most images sent to me come as a Grey box with an orange “!” Point. Second issue is that it shows in my notification that I am connected to a USB but I’m not. Any ideas?

Solution: Let’s tackle the photo problem first. I’m assuming that the photos are being sent as an MMS message and that they can’t be opened using your stock messaging app. Before troubleshooting this issue make sure you have a stable mobile data connection. You can check on this by trying to open a website using your phone browser.

What you will need to do first is to clear the cache of your messaging app.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • From the General tab, scroll to and tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the Camera application.
  • Tap Clear cache
  • Review the message and tap OK.
  • You’ve now cleared the application cache.

If you still can’t properly receive photos at this point then boot your phone in Safe Mode. It’s time to check if certain third party apps are blocking the photos.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If you can receive photos without any problem in this mode then the issue may be caused by a third party app that you installed. Find out what app is causing the issue and uninstall it.

The final troubleshooting step that you can do if all else fails is to do a factory reset. You will lose all your personal data in this process so be sure to create a backup.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

For your second problem regarding the USB port of your phone it appears to be a physical issue. Inspect your USB port for any dirt, debris, or damage. If you find any particles inside the port then clean it with a toothpick. You may also want to try inserting the toothpick in the USB port then push it gently toward the display side. If the USB notification disappears then the port may have a loose connection. If the problem persists then you will have to bring your phone to an authorized service center for proper checking.

Note 3 Text Message Length Issue

Problem: Hi, I seem to have trouble getting my texts to deliver to another note 3 when they are more than a couple of sentences long?  Any ideas? Whether it’s a setting on my phone or theirs? Many thanks in advance.

Issue: If you constantly send long text messages to your friends and have a problem in delivering the message then instead of using the default messaging app of your phone try to use the Hangouts app. Message sending issues generally concern the phone of the sender and not the recipient.

Note 3 Wi-Fi Automatically Disconnects

Problem: How do I stop my Note 3 from dropping my Wi-Fi connection?   I notice that I have to disconnect and reconnect my Wi-Fi if I haven’t used it for a while.

Solution: It appears that your phone Wi-Fi sleep policy is activated. This causes the Wi-Fi to drop when your phone is sleeping, a useful feature if you want to save on battery power but a problem if you are waiting for important notifications. Follow the steps below to resolve this issue.

  • From the Home screen, press Menu
  • Go to Settings
  • Proceed to Wireless & Networks
  • Choose Wi-Fi Settings
  • Tap Menu followed by Go Advanced
  • Open Wi-Fi Sleep Policy
  • Tap the radio button beside Never

Note 3 Loses GPS Signal

Problem: Hi guys. Whenever I use my phone as a GPS device (I use Google Maps) the phone will randomly lose the GPS signal. Which entails closing the app and opening it again in order to get a signal. I have downloaded an app called GPS Status which resets your GPS signal when it happens. Thus however is still frustrating and it takes a while to locate all the satellites. Any recommendations?

Solution: Most of the causes of GPS issues for Note 3 owners appear to be software related. The usual complaints involves the GPS having a difficulty getting a fix on the position or frequently cutting out. The best solution to this issue is to update your phone to the latest system software. The Android 4.4 KitKat update for this phone seems to have resolved this issue.

Note 3 Photos Received By Messaging App Are Broken

Problem: Hello. Some pictures that are sent to me come with the error that the information cannot be displayed on this device. Most of the broken pictures seem to be coming from an lg g2 device but sometimes it happens with other devices. If I get them to send it to me using Facebook messenger then it works fine. I’ve used other sms apps but the same issue occurs. I believe it has something to do with sms/mms but I am not sure. Please help.

Solution: The first thing that you need to do in this particular case is to boot your phone in Safe Mode. In this mode only the default apps are loaded while third party apps are disabled. This makes it easier to verify if certain third party apps installed in your phone are causing the problem.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If you can receive photos normally in this mode then an application installed in your phone may be causing the problem. Find out what the app is and uninstall it.

If the problem persists then a factory reset is highly recommended. Backup your data first before proceeding as this will be deleted in the process.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Google Play Music Always Running

Problem: (1) Hey The Droid Guy, Thanks for your wonderful tips! I definitely learn a lot about my Note 3! I just want to ask for some help regarding my Note 3. I installed a couple of updates for apps recently. After that, I noticed that I always have around 4-5 active apps even if I did not use the app. Google Play Music consistently comes up which is weird cos I don’t use it at all. I’m worried that my phone may have been infected by a virus.  Please help!

(2) Good evening, after opening, using and closing apps (most are third party) the google play music app stays open. I am assuming that for some reason this app supports the opening of the apps but the play music app stays open. I close it in the native active apps widget but was wondering if there was a fix. I have uninstalled play music and reinstalled and it continues.  It isn’t draining the battery but I was concerned about active apps taking up processor space. Thanks for your time.

Solution: The Google Play Music app is designed to stay running even if you close it since it also acts as a service. The app has minimal effect on the battery life of the phone and certainly won’t slow down the processor. However, if you don’t really use this app then you can uninstall it.

Note 3 Video, Music Player Issues

Problem: Android guy, I hope you can help me with this. My video players (mx player and the default one), the gallery do not open in my galaxy note 3. When tapped on the icon a grey screen comes which turns black after a few seconds. Then I have to manually turn them off from the task manager. Sometimes the music files also don’t play in the music player. All these problems are taken care of when I restart the device but not for long when I again encounter these problems. Thanks in advance.

Solution: If the problem goes away temporarily if you restart your phone then a permanent fix will probably be to clear the system cache partition. Temporary data stored in your phone may be causing this issue and performing the stated procedure will help solve the problem.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 3 “Unfortunately Favorite Apps Has Stopped” Error

Problem: This is a screen shot of the message that pops up on my note 3 often Note 3 “Unfortunately Favorite Apps Has Stopped”. After a phone call, during a text message; just about any time the phone is open. It pops up a least twice before it goes away after pressing the ok. Do you know why this is happening?

Solution: One quick solution to this issue is to clear the application cache and data. Clearing the application cache removes temporary files and frees up memory while clearing the application data permanently deletes all your user information, settings, high scores, and credit card information – anything that you didn’t originally download with the application.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • From the General tab, scroll to and tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the preferred application.
  • Tap Clear cache.
  • Tap Clear data.
  • Review the message and tap OK.
  • You’ve now cleared the application data and cache.

Note 3 Lagging Issues

Problem: My note 3 has 3 issues that just started.  Lagging keyboard. Extremely slow texting and can’t load new apps from fun store. Any ideas.

Solution: When you notice your phone running slow or does not perform as it used to then it’s time to refresh it. The quickest way to refresh your phone is to simply turn it off, take out its battery, then after 30 seconds reinsert the battery and turn on the phone.

If the problem still persists then it is recommended that you do a factory reset. Make sure to backup all your personal data first as this will be deleted in the process.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Camera Gets Hot

Problem: Hello thank you for reading my question! Recently over the past couple of months I sometimes feel like my phone has overheated after using my phone. At first I thought I had just used my phone too much, but the batter wasn’t hot, the camera was.  I didn’t have any apps opened and I turned off my phone, took the battery out and the camera has cooled down. But the problem reoccurs even without heavy use. Is my phone hacked?  I have anti-virus software and it has said I don’t have any viruses etc. Or is this a problem in my settings in my apps?  Thank you so much!

Solution: Several owners of this phone have also reported heating issues in and around the camera area. This could either be caused by a glitch in the software or a faulty hardware.

If the problem is caused by the software what you can do is first check for any new updates for your phone. Install the update if one is present. These updates come with improvements and bug fixes that may help resolve the issue.

Once you have verified that your phone is running on the latest software and the camera portion still heats up then the next step is to start your phone in Safe Mode. This helps to determine if a certain third party app is causing the problem.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the camera portion does not heat up in Safe Mode then it’s probably an app that is causing the problem. Find out what that app is and uninstall it.

If the problem still exists in Safe mode then one final step you can do is to clear the phone cache from recovery.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If all of the above steps fail to resolve the problem then this might already be a hardware related issue. In this case you will have to bring your phone to an authorized service center for checking.

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