,

How To Fix Common Samsung Galaxy S2 Problems, Glitches and Errors [Part 30]

Welcome to the 30th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S2. In this latest installment, we will tackle most of the emails sent to us by our readers regarding this model since part 29 was released a week ago. As we all know, this is already an old model however since we still receive a considerable amount of email surrounding this device we continue to feature it. Most of the latest issues send to us by our readers are minor in nature while some require various troubleshooting steps to be performed.

Galaxy S2

If you own the Galaxy S2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to help you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S2 Battery Drain Issue

Problem: My s2 have a problem when i switch off my phone and restart again and my battery is at 40% and after restart battery becomes 15% what is this problem with my phone.

Solution: In cases where your phone battery level seems to be depleting rapidly the most likely causes are a faulty battery or a glitch in the phone software.

The first thing that you need to do is to eliminate the possibility of this being caused by your phone software. For this you need to do a factory reset. Make sure you backup your phone data as this will be deleted in the process.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe data / factory reset.

  • Press the Power key to select.

  • Press the Volume Down key to highlight Yes – Delete all user data.

  • Press the Power key to select.

  • Press the Power key to reboot.

Once the factory reset has been successfully performed try to check if the issue still occurs. If it does then what you should do next is to replace the battery with a new one. A faulty battery will usually lose its ability to hold a charge which is mostly what is happening in this case.

S2 Emergency Call Mode

Problem: I have Samsung Galaxy S2 which has a problem. EMERGENCY CALL mode came on and now I cant change this page. I’ve tried turning phone off/on but it just wont go.

Solution: When your phone switches to Emergency Call Mode it means that it can’t establish a connection with your network. Turning the phone off then on is one way of resolving this issue. In your case however this does not work.

What you should do next is to contact your carrier and ask if there is a network problem in your area. You should also have them check on your account and see if anything is out of the ordinary.

If the network in your area is good and your account does not have an issue then the next thing you should do is to try to use another SIM on your phone. If you get a good signal then your original SIM may have a problem. Replace it with a new one.

You can also try to manually search for your network and connect to it.

  • Tap the Menu icon

  • Tap Settings

  • Tap Wireless & Networks

  • Tap Mobile Networks

  • Tap Network Operators

  • Tap OK if message appears

  • Tap Search Networks

  • Wait while the device searches for available networks

  • Tap the network operator you want to connect to

  • Tap the Home key to return to the home screen

S2 “Select an application for the USB device”

Problem: Hey, my Samsung S2 is showing a text whenever I put it on “Select an application for the USB device”. Since then I can not use my phone. Please help.

Solution: Is there anything connected to the USB port of your phone? If there is then remove it and reboot your phone.

You should also consider wiping the cache partition of your phone as this usually solves most software related issues. This does not delete your data.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe cache partition.

  • Press the Home(GB only) or Power(ICS only) key to select.

  • Make sure Reboot System Now is highlighted and press the Home or Powerkey to reboot.

If the issue still persists then your next step is to perform a factory reset. You should backup your data first. I suggest using the latest version of Kies installed in your computer for the backup process. Just connect your phone using a USB cord to your computer and perform the backup using Kies.

To do a factory reset

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe data / factory reset.

  • Press the Power key to select.

  • Press the Volume Down key to highlight Yes – Delete all user data.

  • Press the Power key to select.

  • Press the Power key to reboot.

S2 Keyboard Issues

Problem: I am having trouble when I text with my phone, it will not let me use the M key – also when I want to back up and change a letter it will not let me do it in the screen with the alphabet I have to change to a different screen then go back to type again…whats up with this??? Any help would be greatly appreciated!

Solution: This appears to be a software related issue. The first thing you need to do is to check if there are any software updates available for your phone. If there are then apply them accordingly. These updates contain improvements and bug fixes that may help resolve the issue.

Once you have made sure that your phone is running on the latest software update the next thing you should do is to wipe the cache partition. What this does is it clears out the temporary data in your phone which may be causing this issue.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe cache partition.

  • Press the Home(GB only) or Power(ICS only) key to select.

  • Make sure Reboot System Now is highlighted and press the Home or Powerkey to reboot.

If the issue still persists then do a factory reset. This will delete all data in your phone and restore it to its original condition. You should therefore backup your data before proceeding.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe data / factory reset.

  • Press the Power key to select.

  • Press the Volume Down key to highlight Yes – Delete all user data.

  • Press the Power key to select.

  • Press the Power key to reboot.

S2 Powers Down On Its Own

Problem: Hi, my Galaxy S2 keeps powering down of its own accord, very frustrating to say the least. The only way I can get it to start again is by removing the battery. Any help would be much appreciated.

Solution: Have you tried replacing your phone battery with a new one? A faulty battery is known to cause this type of issue. If you are already using a new battery then the other possible causes are a faulty power button , glitch in the software, or a faulty component inside your phone.

To check on the power button try pressing on it a couple of times and see if it works normally. If it doesn’t then you should bring your phone to an authorized service center to have the power button repaired.

If this is a software related concern then th most likely reason is that a third party app may be causing a conflict with your software. You should start your phone in Safe Mode to check if this is the case.

  • Remove the battery from the phone.

  • Re-insert the battery.

  • Press and hold the Power key.

  • When you see the logo on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.

  • Continue to hold the Volume down key until the device finishes restarting.

  • ‘Safe mode’ displays in the lower-left corner. Release the Volume down key when you see ‘Safe Mode.’

If the issue does not occur in Safe Mode then an app may be th likely cause. Find out what that app is and uninstall it.

If the issue still occurs in Safe mode then you should perform a factory reset. Make sure to backup your data first.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe data / factory reset.

  • Press the Power key to select.

  • Press the Volume Down key to highlight Yes – Delete all user data.

  • Press the Power key to select.

  • Press the Power key to reboot.

If the factory reset fails to solve the issue then this may be caused by a faulty internal hardware. You should bring our phone to an authorized service center for checking.

S2 Display Issues

Problem: Hi, I have a Galaxy S2. Screens keep flipping up on fb and also when I make a call the screen turns black and I can not use the keypad ie. to press number when you connect to a business…when they ask for you to press 1 for Pharmacy. Also phone makes a weird loud bell sound randomly. Hope you can help me. I love my phone and can not afford to buy a new one.. It’s 2 years old so no more warranty. Had to replace 3 phones before this one.

Solution: If the screen flipping issue only occurs when you are using the Facebook app then you may want to try clearing the cache and data of the said app. Take note that this resets the app to it original state. You will have to enter your login details when you run the app.

  • From the home screen, tap Applications.

  • Scroll to and tap Settings.

  • Scroll to and tap Applications.

  • Tap the All tab.

  • Scroll to and tap the Facebook application.

  • Tap Clear cache.

  • Tap Clear data.

  • You’ve now cleared the application cache and data.

Try opening your Facebook app and see if the issue still occurs. If it does then you may want to turn off the auto rotation feature. Go to Settings – Display – Auto Rotate and make sure that there is no green check mark.

As for the other issue with your display turning black when making a call you can resolve this by turning off your proximity sensor. Tap on Settings – Call and make sure there is no check mark in the box for the Turn on proximity sensor setting.

The random weird bell sound that you hear may be a notification that has arrived. Check if you have any apps running that may notify you of a message for example.

S2 Won’t Turn On

Problem: Hi, I’m having problems with Samsung Galaxy s2 phone. It has been dead for about 2 days already because it wont charge. I tried removing the battery but it still wont work.

Solution: Your phone battery may already be defective. You should try using a new battery first and see if this solves the issue. You should also check if your charger is working properly.

Sometimes a reboot also helps in this type of situation.

  • Take out the battery

  • Take out the microSD (if you have one installed)

  • Press and hold th Power button for at least 3 minutes

  • Reinsert the battery (leave the microSD out)

  • Attempt to turn on the phone

If your phone turns on then you can reinsert your microSD.

Other troubleshooting steps you can do is to enter recovery mode and wipe the cache partition of the phone.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe cache partition.

  • Press the Home(GB only) or Power(ICS only) key to select.

  • Make sure Reboot System Now is highlighted and press the Home or Powerkey to reboot.

S2 No Mobile Internet

Problem: I have a Samsung Galaxy S2 and no internet if not using wi fi. I tried a few fixes from Virgin mobile but nothing. I am pretty tech saavy but I guess not enough. I can’t fix it. It shows 3G with a green bar going out and red coming in. Always has like 1 bar. Sometimes, no signal. Help!!!

Solution: The first thing you should do is to contact your carrier and verify if your account does not have an issue connecting to the Internet. If the account is good then the most likely reason is the network settings are not properly set. Have the technical support team of Virgin Mobile walk you through setting up th Internet and MMS settings of your phone.

S2 Charging Issue

Problem: I have been using galaxy s2 for the past two years. I have been experiencing problems in the charging system nowadays, when the charger is connected to the phone there will be no display of charging and its accompanying percentage volume of charge, even if the phone is connected to the computer the same problem is noticed. There is no problem with the battery and the charger too. What should I do please?

Solution: If there is no problem with the battery and charger then the issue may be within the phone itself. This could either be a software or hardware related.

To check if this is a software related issue you should do a factory reset. Make sure to backup your data before performing this procedure.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe data / factory reset.

  • Press the Power key to select.

  • Press the Volume Down key to highlight Yes – Delete all user data.

  • Press the Power key to select.

  • Press the Power key to reboot.

If the problem still persists then this may already be a hardware related problem. If this is the case then you should bring your phone to an authorized service center for checking.

S2 Stuck In Boot Loop

Problem: I’m having troubles with my S2. As soon as you place the battery in the phone and hold down the start button it starts and restarts and will not go to a home screen it will start and restart till you pull the battery out. Please help!!!

Solution: To resolve this issue you should access the Android recovery menu and wipe the cache partition of your phone.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe cache partition.

  • Press the Home(GB only) or Power(ICS only) key to select.

  • Make sure Reboot System Now is highlighted and press the Home or Powerkey to reboot.

If the above procedure fails to resolve the issue then you should consider reflashing your phone. To do this you need a software called Odin and the exact firmware of your phone. Instructions on how to do this are available at several popular Android forums.

S2 Display Randomly Goes Black

Problem: Hello, i have Samsung galaxy s2. i bought it just 3 months ago. it was all right at first. but after a few weeks since i updated the android version to 4.2.2.1 and gingerbread, my screen has a problem. when i turn on the device it is alright first couple minutes, after then screen goes black, it turns to normal, and then it goes black again etc. so it becomes almost impossible to use it. plus, devices heats up. I checked with different batteries and it goes same. so, battery weakness may not effect the screen. Before updates, it was all normal. It never fell down or physically effected by heat or cold. so i think there’s not such a possibility that screen harmed external. I dont know if some installed apps or gingerbread could effect the power usage or screen. What would you advice?

Solution: If this issue occurred right after the update then you should perform a factory reset. What’s happening here is that data from the previous software version has not been completely removed from your phone. This data is causing a conflict with the new software version which in turn causes these issues. To completely remove this old data a factory reset needs to be performed. Just make sure to backup your personal data first before proceeding.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe data / factory reset.

  • Press the Power key to select.

  • Press the Volume Down key to highlight Yes – Delete all user data.

  • Press the Power key to select.

  • Press the Power key to reboot.

S2 Won’t Stay On

Problem: Hi TheDroidGuy, I am hoping you could use your expertise to help with a problem I recently encountered with my android phone.

I have recently had some issues with my phone charging. I usually recharge my phone every night as the battery level reduces to below 20% after a full day use. In the morning, the phone seemed to not have charged, and was only sitting at 38% … even though I charged it overnight. Then as I unplugged the phone from charger, it completely switched off … so I re-charged the phone. A few hours later, it says 100% so I unplugged the phone again, and once again, it turned off on me even though battery is full. I could not turn the phone back on. Then I took battery out, blew out any possible dust, reinserted it, and it worked again with no problems for some weeks. Then, ever since that problem, I have noticed my phone get really hot and battery drains very quickly half way through the day.

A few days ago, I plugged my phone in the car to charge it up, even though it had 60% battery but I didn’t want it to run out of battery that day as I was at the hospital with my mother who suffered a stroke. Anyway, phone went really weird on me … I was in the middle of using internet explorer and facebook … both ‘stopped working’ and needed to close. I was in a huge rush, so don’t really recall the exact warning message that popped up. I hit ‘ok’ to close program. Then after that, phone just turned off. Now my phone won’t stay ‘on’. It is already fully charged, but I cannot turn it on without it being plugged in charger. Once I plug it in, it says 100% battery level, and seems to continue charging but then phone turns off, it won’t stay on. It does nothing. When plugged in, it turns on briefly, sometimes I can get into the home screen after quickly unlocking screen but it turns off completely after that. Sometimes, I can’t even get it to go past the Samsung SGSII white logo .. it then switches phone off. I REALLY NEED data from my phone.

– I have tried booting phone in ‘safe mode’ but it doesn’t work. No safe mode indicator.

– Tried ‘recovery mode’ – Wipe cache partition, and Reboot system now, both still will not keep phone to stay ON. Phone briefly turns on, but within a few seconds, turns off again.

– I also tried connecting phone via USB to try back up data on KIES but it won’t register the phone and I can’t also see the Galaxy SII symbol in file explorer to even copy the files to PC like I usually would do to copy pictures over to PC.

I’m not so worried about the contacts and calendar as it was already synced to my Google account. But I really need the picture gallery, messages and MEMO! Unfortunately I haven’t backed them up anywhere nor synced it because recently my phone has also encountered ‘insufficient memory storage’ and won’t allow me to SYNC anything or download further apps.. Basically, I cannot lose the information stored in my memo, as well as text messages and pictures. My son has a disability and the information of my phone is medical related. I am under a lot of pressure to retrieve the data from my phone. Please HELP if you can.

Is it a battery issue, corrupt data, or motherboard??? I just need to recover the information stored on the phone.

You assistance is highly appreciated.

Solution: The troubleshooting steps that you have performed just about covers everything that can be done to check the software side of things.

The next thing that you should do is to try to replace your battery with a new one. If this is just a battery problem then your phone should be working fine with the new battery installed. Make sure to backup all your data once your phone turns on.

If after installing a new battery your phone will not turn on try charging it first for 2 hours with a wall charger that is known to work.

If at this point the issue still persists then you should bring your phone to an authorized service center for checking. The power IC of your phone may need to be replaced.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.