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Verizon Galaxy S3 Problems, Glitches, Errors, Questions and Solutions [Part 6]

[UPDATE] We created an index for all Samsung Galaxy S3 problems, errors and glitches we’ve addressed, I suggest you visit our Galaxy S3 Troubleshooting page. I’m sure there are problems related to what you’re having now as we’ve addressed more than 500 problems already.

verizon-galaxy-s3

Welcome to the 6th part of our Verizon Galaxy S3 Problems series. This post is obviously intended to Galaxy S3 owners under the umbrella of Verizon Wireless but expect the troubleshooting steps and solutions I provided here to work on any S3 phones. We’ve already published more 40 troubleshooting post for the phone and these issues I cited here may have already been addressed before. However, we want to provide a more personalized approach in resolving problems that’s why we feel the need to dedicate posts for our readers who specified their phone model and service provider.

While I strongly suggest you visit our Samsung Galaxy S3 Troubleshooting page to find problems related to yours, please don’t hesitate to contact us through [email protected]. We are always open to your concerns so to make it even easier for you to get in touch with us, we setup our Facebook and Google+ pages where you can you also post your problems and questions.

Click any of the links below to jump to that specific problem…

Verizon Galaxy S3 Screen Won’t Turn On

Problem: Hello Harold. I have been following your articles through Drippler and I’m amazed that you guys dedicated your precious time helping others with their phone problems. That said, I have a problem of my own. My phone is a Galaxy S3 I got from Verizon. Last night, everything was fine and working but when I woke up in the morning, the phone was moderately hot, which was unusual considering it has never been used when I slept. The bizarre thing is that it’s LED indicator is saying I have unread messages. Meaning the phone is on but the screen refuses to light up. Using my husbands phone, I dialed my number and it rang but the screen stayed off. I called tech support twice already and they don’t know how to fix it so I’m hoping you have a suggestion or solution for me. Help me please. — Maricar

Potential Solution: Hi Maricar. Thanks for providing the details. Based on your description, it is obvious the display is the problem but there’s no way for us to know what caused it unless it is properly checked by a technician. But before bringing the phone in for check up, try to perform the following simple procedure:

  1. With the phone on, remove the back cover and pull the battery out.
  2. Press and hold the Power button of the phone for a minute.
  3. Replace the battery and attempt to turn the phone on.

If the problem still persists after doing the procedure, it’s time you brought it to a technician as it is more likely a hardware issue.

Verizon Galaxy S3 Mobile Data Switch Greyed Out

Problem: Hi guys. I am subscribed to Verizon’s unlimited everything as I don’t have WiFi at home. I have a problem, I don’t know if you consider it big or minor; the mobile data switch cannot be toggled from off to on. I haven’t seen a pattern but I noticed these past few days, my connection dropped more often and the icon at the top that indicates the connection disappears. Checking on the mobile data switch reveals the switch was turned off but there’s no way to turn it on because it was greyed out. Why is this happening? What should I do?

Related Problem: I don’t know if you guys can help me or not but my phone is acting weird. The mobile data switch cannot be switched on because it’s disabled. The phone is a Galaxy S3 and it’s never done this before. It’s almost a couple of years old and except for this specific issue, there’s nothing more.

Potential Solution: Problems like this may just be caused by a glitch either in the firmware or hardware. I actually encountered this problem before and I know a couple of ways that could potentially fix it. Please follow the steps:

Step 1: Always start your troubleshooting by rebooting the phone. If it were a minor glitch caused by any app or if one of the core services crashed, a reboot may be able to fix it.

Step 2: In case reboot could do nothing, try soft reset; remove the battery while the phone is on and press the power key for a minute.

Step 3: If the mobile data switch is still greyed out, boot the phone in safe mode and turn it on from there. This is a very effective way to address this issue especially if the problem was caused by a third-party app.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

Step 4: If the problem persists, it’s time to clear those old caches used by core apps and services. You can only do so by booting the phone in recovery mode and wiping the cache partition from there. This does the trick most of the time.

  1. With your phone still on, open the back panel and remove the battery. That’s what you call power-shocking and it often helps.
  2. Without the battery removed, press and hold the Power button of your phone for about 30 seconds. This will discharge stored electricity in the components.
  3. Place the battery back, then close the back panel.
  4. Press and hold the Volume Up, Home, and Power buttons.
  5. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  6. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  7. The phone will reboot automatically after the cache partition was wiped out. Otherwise, highlight ‘reboot system now’ and press the Power button to initiate reboot.

Verizon Galaxy S3 Messaging Has Stopped Error

Error: I hope you can help me with my problem guys. I have the Verizon variant of the Galaxy S3. For the last couple of years that phone served me well but just recently, I keep getting the error message, “Unfortunately, Messaging has stopped.” If my memory serves me well, it started when I was trying to find a specific setting. So, there is a big chance I may have messed up the setting of the app that’s crashing but that’s all I know. I have no idea how to fix it. I googled the problem and I found a lot of suggestions and then I found your site and actually went to read on previous posts. I don’t want to mess the phone up further so I will just have to ask you guys about it. If you’ve already answered a problem related to mine before, please provide me a link. Thank you droid guys. — Miranda

Related Problem: Hello droid guys. My name is Sanjeet and I own a Galaxy S3. Whenever I try to sent a text message I keep getting the error “Unfortunately, Messaging has stopped” and it never happened before. I’m not sure what I did that could have triggered this problem but if you knew how to fix this, please help me.

Problem Solution: The “Unfortunately, Messaging has stopped” error message is actually a very minor problem. 90% of the time it can be fixed by simply clearing both the cache and data of the messaging app. So, that’s the first troubleshooting procedure I want you to do but please take note your messages may be lost:

  1. From the Home screen, tap the Menu key.
  2. Touch the More tab.
  3. Tap Application Manager.
  4. Swipe left to display the All tab.
  5. Scroll down to find Messaging and tap on it.
  6. Tap Clear Cache button.
  7. Tap Clear Data button.
  8. Tap OK.

Of course, there is a chance the error would still pop up and the problem remains. In this case, resetting the app preferences will do the trick.

  1. From the Home screen, tap the Menu key.
  2. Touch the More tab.
  3. Tap Application Manager.
  4. Tap the Menu button.
  5. Tap Reset App Preferences, OK.

Verizon Galaxy S3 Can’t Get Out Of Safe Mode

Problem: Hello guys. I have a minor problem with my Galaxy S3. I’m with Verizon and I already called its tech support and they know nothing how to fix it. The problem is that the phone is stuck in safe mode and there are functions I cannot use not to mention the annoying “Safe Mode” text on the lower left corner of the screen. They always suggested I reboot the phone, which didn’t help apparently, or factory reset it, which may lead to the lose of all my data. I didn’t want to do the factory reset until I have exhausted all possible troubleshooting procedures. I found your site on google and have gone through reading your posts but there seems to nothing related to mine. If you have addressed this problem before, please point me to the post. Otherwise, please provide other steps I can do to attempt to fix this issue. — Josephine

Related Problem: Hi. My phone screen is showing “Safe Mode” on the left side. I just woke up and now found it. Last night, the screen wasn’t displaying the text. Funny, though, because the phone is much faster with it. What is this and how can I get rid of this? And is there a way to keep my phone’s current performance?

Potential Solution: Josephine, there are a few ways I know that could fix it. When the phone automatically boots in safe mode, there must be a third-party app that has gone rogue that affects the normal operation of other services. To prevent further malfunction, the phone reboots in safe mode; it’s the device’s fail safe procedure. With that in mind, please try to remember if you recently installed apps that may have triggered it. Start from the most recent installation. Once you found the suspecting app, try uninstalling it.

  1. From the Home screen, tap the Menu key.
  2. Touch the More tab.
  3. Tap Application Manager.
  4. Swipe left to display the All tab.
  5. Scroll down to find the faulty app and tap on it.
  6. Tap the Uninstall button and confirm your action.

Continue doing this procedure to every app you suspect until the problem is fixed. I’m sorry, there’s not easy to find a faulty app; your only companion is your memory.

Now, if the problem remained after you’ve uninstalled all suspected apps, then it’s time to move to a more general troubleshooting procedure–wiping the cache partition.

  1. With your phone still on, open the back panel and remove the battery. That’s what you call power-shocking and it often helps.
  2. Without the battery removed, press and hold the Power button of your phone for about 30 seconds. This will discharge stored electricity in the components.
  3. Place the battery back, then close the back panel.
  4. Press and hold the Volume Up, Home, and Power buttons.
  5. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  6. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  7. The phone will reboot automatically after the cache partition was wiped out. Otherwise, highlight ‘reboot system now’ and press the Power button to initiate reboot.

Of course, there is a possibility that the problem is caused by a malfunctioning service that may have been brought by a corrupt cache. Clearing the cache partition will force the phone to cache newer sets of data upon boot up. Don’t worry, this procedure will not delete any of your data or settings.

Lastly, if the problem persists, then it’s time you performed the factory reset. But first of all, boot the phone up in safe mode again and backup all your data from there and then follow these steps:

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  4. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  5. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  6. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Verizon Galaxy S3 Can’t Download / Update Apps

Problem: Hi. I got a somewhat bizarre problem that started to happen as of late; the phone refuses to download any apps from the Play Store nor update any of the installed ones. I remember that recently there was a notification about available app updates including the Play Store. Of course, I allowed the update and then this funny thing happened. What’s with this? How can I fix this? Also, I don’t want that my apps will automatically update because when they do, they often cause a lot of problems to my phone. Please help me. — Anne H.

Related Problem: I noticed that my Galaxy S3 cannot finish download the app from the Play Store. When I try to download one, even if the app is very small, it just keeps downloading and can’t finish. I tried downloading another app and the same thing happened. I left the phone for an hour while trying to download an app but when I came back, it’s the same.

Potential Solution: Hi Anne. The recent update to the Play Store may be the reason why you could download nor update your apps. Don’t worry, you can easily install the recent update and stop apps from auto updating. Please follow the steps below:

  1. From the Home screen, tap the Menu key.
  2. Touch the More tab.
  3. Tap Application Manager.
  4. Swipe left to display the All tab.
  5. Scroll down to find Play Store and tap on it.
  6. Tap Clear Cache button.
  7. Tap Clear Data button, then OK. (This is necessary to delete all possible corrupt data and to reset the app to its normal settings.)
  8. Now tap Uninstall Updates and confirm your action.

After this, you will be able to download and install apps from the Play Store as well as update any of the existing apps that has available updates. To prevent apps from auto updating, please follow these steps:

  1. Launch the Play Store app.
  2. Tap the Menu icon located at the upper-left corner of the screen.
  3. Tap Settings.
  4. Tap Auto-update apps.
  5. Choose Do not auto-update apps.

This will do the trick.

Verizon Galaxy S3 Cannot Detect The SD Card

Problem: Good day team! I have a problem with my phone, it’s a Galaxy S3. It started last week but it is sporadic. Several times a day the phone will notify me that the SD card was unmounted. When this happens, I cannot open my pictures and music and other files. So, I figured the SD card can’t be detected by the phone. But why is this happening in the first place? I tried googling the problem and I found out I’m not the only one having this issue. Do you guys know how to fix this or do you have any suggestion for me to follow? Thank you guys. — Jackie

Troubleshooting: Hello Jackie. More often, this issue isn’t about the phone not able to detect the SD card but about the latter that becomes undetectable by the former. Do you get my point? You said the problem happened recently so I assume that since day 1, the phone was performing great or at least, didn’t have this problem.

It is very much possible that you microSD card is now acting up because it may be on the brink of getting damaged or has already been totally damaged. Let’s troubleshoot it, shall we?

  1. Turn off your phone completely.
  2. Remove the back cover and pull the battery out.
  3. Now, physically unmount the microSD card.
  4. Using a card reader, let your computer or laptop read the card.
  5. If the computer can read from it, then take advantage of it and backup all your data in the card.
  6. However, if the computer prompts you that the removable device cannot be read or needs to be formatted, then it’s contents may already be corrupt and the card damaged. It’s now up to you if you want to proceed or not.
  7. If you’ve reformatted the card successfully, mount it back to your phone.
  8. Turn your phone on and check if it can detect the SD card.
  9. If the phone can’t detect it, reformat it using the FAT32 format.

The procedure above may be able to fix the problem but it could be temporary. If the SD card started to act up, there is a possibility it could be damaged any time soon. So, avoid saving important data in it.

Verizon Galaxy S3 Cannot Connect To Mobile Data Network

Problem: Hello. I want to ask you guys if you know how to fix my issue. My phone is a Samsung Galaxy S3 and I’m with Verizon Wireless. I have a Wi-Fi at home so I don’t use my data plan after work. I remember during the time the phone was new that I don’t have to manually connect to mobile data to be able to get a connect when I’m not at home. Now, I will have to toggle the switch to get a connection. Why is this so? Is there a problem with my phone or is there a way to fix this? I am looking forward to your reply. Thanks. — Natalie

Solution: Hi Natalie. Your phone has the capability to automatically switch from Wi-Fi to mobile data when it can no longer detect the presence of the latter. Based on your description, it seems like there is a setting in your phone that was mess up or something. But don’t worry, it’s a very minor issue and can be fixed by simply following the steps below:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the Connections tab.
  4. If necessary, tap the Wi-Fi Switch to On. The Switch moves right and turns green.
  5. Tap Wi-Fi.
  6. Tap the Menu key, then choose Advanced Settings.
  7. Check ‘Auto network switch’ option.
  8. Now the phone can switch between networks.

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