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Samsung Galaxy S3 Problems, Questions, Errors and Solutions [Part 39]

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After 39 parts, nothing changed. There are still a lot of emails coming in each day asking how to fix common Samsung Galaxy S3 problems. So, you can rest assured that we will continue doing this and if you’ve sent us email(s) and we haven’t included it in our publication yet, please bear with us because we, literally, receive hundreds of emails each day.

Now, for those who have problems with their Android phones, feel free to send us emails via [email protected]. You may also post your concerns on our Facebook wall or Google+ page. This is a free service and we take time to read your emails and research on possible solutions. So, please take time explaining or describing your problem to us. Provide as much details as possible so we will know where to start and what to find for you.

Galaxy S3 Keeps Shutting Down, Stuck On Samsung Logo

Problem: Hello! So this problem started about a week ago. I’ve had this phone for more than a year. My phone keeps shutting down. When I try to start it back up again the Samsung logo pops up but then it turns off. So I have to hold down the power button again and it starts the phone up. Once the phone is on, sometimes it stays on or the home screen goes black and the phone shuts down again.

When pressing the power button to (restart, airplane mode, shutdown)—the phone doesn’t even let me do that! The screen keeps flickering on and off and either stays on or shuts down again.

Please help me! I haven’t downloaded any new apps and I also did a factory reset and the problem is still there. Thank you! — Hanna

Suggestion: Hi Hanna. Thanks for providing the details. You know, this problem is actually complicated because based on your description I can’t see a pattern like what happens before the phone shuts down or what its performance after booting up. Also, I’m curious what happened to it before the problem started.

I don’t know if you got the latest version of firmware but try to check for updates. If there’s one available for you device, try to install it. This will rule out the possibility that some data are corrupt.

But I suggest you have it checked by a technician because there is a possibility that it is a hardware issue. If it were just a minor firmware issue, the factory reset may have already fixed it. Another way to know if the problem was with the firmware is to flash a custom ROM but that procedure is way to risky.

Galaxy S3 Won’t Stay On

Problem: Hello my wife’s phone keeps restarting itself for the past 2 weeks. Now as of 1 day ago when she powers it on the SAMSUNG screen shows then the GALAXY S3 screen shows and then the phone powers off. What could this be her phone is immaculate and overall very well taken Carr of and about 18 months old. We bought it new from tmobile. Thanks for your help.

Solution: There are a lot of reasons why the phone won’t boot up completely; it could be because of corrupt firmware, the battery may have already deteriorated, there’s a rogue app that crashed preventing the phone from booting up normally, etc. To isolate the problem, the first thing you need to do is boot the phone in safe mode:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen.

If the phone booted successfully, your hardware is safe. However, should the phone refuse to boot in safe mode, then try booting in recovery mode and proceed with wiping the cache partition:

  1. With your phone still on, open the back panel and remove the battery. That’s what you call power-shocking and it often helps.
  2. Without the battery removed, press and hold the Power button of your phone for about 30 seconds. This will discharge stored electricity in the components.
  3. Place the battery back, then close the back panel.
  4. Press and hold the Volume Up, Home, and Power buttons.
  5. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  6. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  7. The phone will reboot automatically after the cache partition was wiped out. Otherwise, highlight ‘reboot system now’ and press the Power button to initiate reboot.

In case the phone still refused to boot in recovery, it’s time you had the phone checked by a technician.

Gallery Takes So Much Time To Open

Problem: I own a Samsung Galaxy S3 brought from Abu Dhabi. Runs on jellybean 4.3.My problem is that when I click photo through default camera app and then want to preview the photo taken by, it takes so much time to open up the gallery and phone even locks after some time. From home screen also it takes long time to open up the gallery and pretty irritating to use.

Please help me with it. Thank you.

Solution: It could be that you’ve synced your Gallery to your online accounts like Facebook, Google+ Photos, Instagram, etc., so disable all syncs first. However, if that is the case, then proceed with clearing the cache and data of the Gallery app. Don’t worry your photos are safe:

  1. From the Home screen, tap the Menu key.
  2. Touch the More tab.
  3. Tap Application Manager.
  4. Swipe left to display the All tab.
  5. Scroll down to find Gallery and tap on it.
  6. Tap Clear Cache button.
  7. Tap Clear Data button.
  8. Tap OK.

That should do it.

Galaxy S3 Crashed And Won’t Power On

Problem: Hi The Droid Guy folks, I am having issue with my S3. While using it last night, the screen suddenly turned into a very colourful display. Then, as I was not able to turn it off by pressing the power button, I then removed the battery and put it back again. Now, the phone can’t event turn on/boot up. Furthermore, when I plug a USB for charging, the usual charging icon and LED light that normally comes out under off mode didnt show up at all. I have tried to change the battery, but still no progress. I also follow your link here without any luck: How To Fix A Galaxy S3 That Won’t Turn On [Troubleshooting Guide]. Do you have any recommendation? Truly appreciate any of your recommendation. I have posted this query also on your FB page: https://www.facebook.com/TheDroidGuy. Thanks, Arie.

Solution: The symptoms point to a hardware issue, Arie. In that troubleshooting guide, I included procedures to boot the phone in safe mode and recovery mode. If you’ve already tried these procedures, then it really is a hardware issue and you need to have the phone checked by a technician. There’s nothing much we can do when it comes to faulty hardware.

Galaxy S3 Drains Battery Quickly, Error When Rebooting

Problem: Having battery issues after the latest AT&T software upgrade. Battery indicates 100% charged, but within 5 minutes is at 45%. Have a spare battery that was charged with a Samsung spare battery charger. When fully charged battery installed in phone only shows 45%, or so.

Tried to reboot system, but receive “Error” message when reboot is selected on the reboot menu. Any thoughts or recommendations? No other issues, can use phone, can use email and texting, can use camera, all apps seem to work. Thanks, Ed.

Solution: There are two procedures you can try. The first one is wiping the cache partition. It is necessary when the phone acts up after an update because there is always a possibility that some caches got corrupted during the process. Of course, if wiping the cache partition didn’t fix the problem, then proceed with factory reset.

Wipe Cache Partition

  1. With your phone still on, open the back panel and remove the battery. That’s what you call power-shocking and it often helps.
  2. Without the battery removed, press and hold the Power button of your phone for about 30 seconds. This will discharge stored electricity in the components.
  3. Place the battery back, then close the back panel.
  4. Press and hold the Volume Up, Home, and Power buttons.
  5. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  6. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  7. The phone will reboot automatically after the cache partition was wiped out. Otherwise, highlight ‘reboot system now’ and press the Power button to initiate reboot.

Factory Reset

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  4. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  5. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Battery Gets Depleted Quickly

Question: Hello, I have had my Samsung Galaxy S3 for almost two years. A few months ago I noticed that the battery goes from 100% to dead in a matter of two hours. And its not like I use my phone continuously, nor is my brightness up all the way. A few days ago I noticed that my phone would randomly turn off and turn back on by itself. Just two days ago it turned off and would not turn back on. I followed your tips without much success. Does this sound like the battery might be the problem? If yes, where can I purchase a replacement battery? Thank you for your time, Antonia.

Answer: Hi Antonia. One way to know if it was a battery issue is to boot the phone in safe mode and observe it. If the battery still drained quickly, then you need to replace it. Otherwise, apps and services may be causing it. Try the safe mode remedy first:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen.

If the battery lasts like it used to when in safe mode, it’s time you brought the phone to its factory settings by performing factory reset. Of course, backup all your data first.

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  4. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  5. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

To answer your question, you can buy replacement battery through Amazon.

Galaxy S3 Proximity Sensor Fault

Message: Hi Mr Droid Guy, I just thought I would let you know about my Samsung Galaxy S3 GT-I9300 fault. I brought my S3 on the 10/7/14 from Harvey Normans here in Perth Western Australia for $400.00 and within 2mths it started playing up. I did the FOTA update to Android 4.3 with no problems at all. I was very happy with my new phone as my old phone was a Samsung Google Nexus S GT-I9023 which lost all network cell signal and was later found to be a hardware fault the cell chip.(It was 4 years old)

(That’s another story I could go into if you want to hear it. Let’s just say Samsung wanted $200 to fit a new mainboard in it, But I fixed it myself for $50.00 I brought another GT-I9023 with a broken screen and swapped out the mainboards).

My problem with my S3 started 5 days ago (12/9/14) the phone screen would go blank while making a call even though the setting was checked to stay awake while it was in a call. I tried a few things to find the fault the last being a factory reset, I then reloaded my backups but not my app’s. I then tried it to see if the screen went blank again and it did. So the factory reset did nothing to fix my problem.

I also have to say that I could not wake the screen to end a call nor could I wake the screen to open the keypad or open speakerphone nothing worked. The screen would come back on if it was an incoming call and the caller ended the call but if I made a outgoing call I could not end the call at all. The only way I could end a outgoing call was to restart the phone.

I took the phone to Samsung Customer Service Plaza here in Perth and I was told that this was a common fault with the S3’s and it was caused by the proximity sensor failing and would cause the phone to go into deep sleep when it should of stayed awake. Samsung replaced my phone with another brand new handset no questions asked. They also gave me 2 years full replacement warranty on my new handset which made me very happy I can tell you. I do wonder how many other people have had brand new phones go faulty so soon after being bought as the guys at Samsung were astounded that my new S3 had failed so soon after being bought. — Dallas

Answer: Good job in finding the problem and you’re lucky to have it replaced. Samsung people know their devices so when they say what the problem is, I always believe them and based on your description, it does sound like a proximity sensor issue.

In my circle of friends alone, there are two I know encountered serious devices issues a day or two after they purchased their phone. One of them was a S3, which refused to power on a day after it was bought. I know it was a battery issue because we tried a couple of chargers and it refused to charge. We also tried different batteries to no avail. Of course, my friend had it replaced.

The other problem was with the new S5. Just a couple of days after it was bought, the screen started to flicker showing different colors. The phone was still operational but no owner can bear the sight of the flickering screen on a brand new phone. Replaced.

Thanks for sharing, Dallas.

Emails Won’t Load On Galaxy S3

Question: Hello! Hope you can help me. I had to turn in my broken S3 to receive a reburbished S3. I was setting everything up with my contacts, etc. I was able to set up my email from Comcast. I went into my Trash folder and was deleting old email. When I went back to my inbox, I noticed that new emails wouldn’t load. So it has been a week and no new emails. Did I mess up a setting? Thanks….you’re a life saver! — Nicki

Answer: Hi Nicki, it probably was just a setting but before you try to tweak them, make sure you have an active internet connection. Go back to the Home screen and then press and hold the Home key until recent apps screen appears. Close the email app you’re using and then reboot the phone. Once the phone is up and ready, check your email again to see if they would load. If not, then it’s time you checked those settings.

“Unfortunately, Messaging has stopped working”

Error: Hi, I have a Samsung Galaxy S3 with me and I’m currently faced with this problem: “Messaging Stopped Working”. I came across your website while searching for the solutions to fix this problem.

Actions Taken:

  1. I have tried going to settings and clearing the cache and data as you’ve mentioned but the problem persists
  2. I have tried power shocking my phone and wiping the cache partition according to your steps, but the problem STILL persists

Description Of The Problem:

  • I am able to receive notifications whenever I receive a new message.
  • I can open the app, however I cannot open/read the message that I’ve received.
  • Whenever I try to do so, the Messaging App would crash and I would receive the “Unfortunately, Messaging has stopped working” notification.

I would really appreciate it if you could help me out. Thanks in advance.

Solution: It sounds like a system app that is required by Messaging app has been disabled. Try going to Settings > Application Manager > All and scroll down to the bottom to see if there are disabled apps. Try to enable each app and see if that would fix the problem. However, if there aren’t disabled apps, tap the Messaging app and if possible tap the Clear defaults button. In case that button is greyed out, go back to Application Manager and hit the Menu key, then tap Reset app preferences; this will clear defaults of all apps. It’s kind of general troubleshooting but it will rule out the possibility that the error was caused by another app.

Now, if all those procedures failed, it’s time to backup all your data and perform factory reset.

Galaxy S3 “…has been modified in an unauthorized way…”

Error: Hi, I have Samsung Galaxy S3, SGH-T999V, Android version 4.4.2, I am getting error messages like “unfortunately settings has closed”, ” unfortunately RCScomponents has closed” etc. I also got message in Software Update, I attached the message, I recently unlocked my phone and switched to different carrier, could it be the reason? Thanks in advance. — Erin

Solution: Since I haven’t attached the screenshot here I will just write the actual error message: “The operating system on your device has been modified in an unauthorised way. Try downloading software updates using Samsung Kies on your PC or visit a customer service centre.”

I don’t think this has been caused by unlocking the phone. I encountered this problem before (not on my phone) but it was fixed by a reboot. One developer I talked to said that this problem happens when some services failed to load during boot up or crashed while the phone is in use. Based on the description, it looks like the latter is the case. The thing is, once the Settings service crashes, other services will follow suit. Therefore, the most appropriate solution to this is to perform factory reset. Try to backup your data first by booting to Safe Mode if the phone still can, otherwise, you have to make a compromise. I suggest you do the factory reset in recovery mode.

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  4. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  5. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

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